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From 30/04/2024 to 29/05/2024

29/05/2024

03:41 PM Datanory - DAILYFRESH Production Ticket(ST) #11870: DailyFresh- JHB06 cannot log in. User said after log in, the sistem auto log out.
As I checked from our side, We are able to login as user
Already requested user to perform Screen Recordong for fu...
Muhammed Azhar Mohamed Maideen
03:36 PM Datanory - DAILYFRESH Production Ticket(ST) #11870 (Ticket Resolved): DailyFresh- JHB06 cannot log in. User said after log in, the sistem auto log out.
!WhatsApp%20Image%202024-05-29%20at%2013.21.19_f79f10db.jpg!
Muhammed Azhar Mohamed Maideen
03:40 PM Datanory - SNEKKU Production Ticket(ST) #11690 (Ticket Resolved): SNEKKU - help to check any setting wrong caused this
Muhammed Azhar Mohamed Maideen
03:40 PM Datanory - SNEKKU Production Ticket(ST) #11833 (Pending Client Verification): SNEKKU - invoice sales based on invoice only? As not tally with mysoft
Muhammad Arif
03:38 PM Datanory - SNEKKU Production Ticket(ST) #11833 (Support In Progress): SNEKKU - invoice sales based on invoice only? As not tally with mysoft
Muhammad Arif
03:31 PM Datanory - SUNTORY Production Ticket(ST) #11726 (Pending Client Verification): Suntory- @~Cris Neoh saleperson got feedback that when he enters order,he have selected discount, but after he upload the discount does not appear on the final invoice.
As I Checked in the clickup already deployed last week has to perform testing before inform to customer Muhammed Azhar Mohamed Maideen
03:10 PM Datanory - SUNTORY Production Ticket(ST) #11726: Suntory- @~Cris Neoh saleperson got feedback that when he enters order,he have selected discount, but after he upload the discount does not appear on the final invoice.
As I Checked in the clickup already deployed last week has to perform testing before inform to customer Muhammed Azhar Mohamed Maideen
02:32 PM Datanory - SNEKKU Production Ticket(ST) #11832 (Pending Client Verification): SNEKKU - unpaid got negative amount

select * from txn_invoice_history_header where invoice_balance < 0 and org_id='snekku'
select * from txn...
Muhammad Arif
02:16 PM Datanory - SNEKKU Production Ticket(ST) #11832: SNEKKU - unpaid got negative amount
Shan You already fix the issue, for now, need to patch previous data Muhammad Arif
02:30 PM Datanory - DAILYFRESH Production Ticket(ST) #11839: DailyFresh- D,putra & warisan infak dlm hh ada 2 buang 1 ok
User faced issue that they could not upload database
already requested user to send screen recording for further ...
Muhammed Azhar Mohamed Maideen
02:29 PM Datanory - DAILYFRESH Production Ticket(ST) #11869 (Pending Client Verification): Hi Techical Team, Kindly, check for JHR03. User said his sistem cannot see the goods. Kindly assist urgently ya
Muhammed Azhar Mohamed Maideen
02:27 PM Datanory - DAILYFRESH Production Ticket(ST) #11869 (Support In Progress): Hi Techical Team, Kindly, check for JHR03. User said his sistem cannot see the goods. Kindly assist urgently ya
Muhammed Azhar Mohamed Maideen
12:28 PM Datanory - DAILYFRESH Production Ticket(ST) #11869 (Ticket Resolved): Hi Techical Team, Kindly, check for JHR03. User said his sistem cannot see the goods. Kindly assist urgently ya
User said eco shop sales cannot see.
Then for the goods butter sugar and butter butter scotch not in his list.
Muhammed Azhar Mohamed Maideen
02:15 PM Datanory - SNEKKU Production Ticket(ST) #11804 (Ticket Resolved): SNEKKU - invoice deduct more than collection
Muhammad Arif
12:09 PM Datanory - SNEKKU Production Ticket(ST) #11804 (Pending Client Verification): SNEKKU - invoice deduct more than collection

select * from txn_mobile_collection_header where col_id='ff1bb366-87d8-4f0a-a995-0f230be51e51'
select * from txn_m...
Muhammad Arif
02:05 PM Datanory - GOLDCREST Production Ticket(ST) #11627 (Ticket Resolved): GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
Muhammed Azhar Mohamed Maideen
11:54 AM Datanory - GOLDCREST Production Ticket(ST) #11627 (Pending Client Verification): GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
Muhammed Azhar Mohamed Maideen
02:01 PM Datanory - SNEKKU Production Ticket(ST) #11691 (Ticket Resolved): SNEKKU - setting 3% for carton, but why not appear
Muhammed Azhar Mohamed Maideen
12:43 PM Datanory - OROMEO Production Ticket(ST) #11790 (Pending Client Verification): OROMEO - assign all customers (15787) to user ID: 110001 (Admin)
select * from member where member_cd = '110001'
select * from customer where org_id = 'OROMEO'
select * from cust...
Rashdan Hussin
12:25 PM Datanory - OROMEO Production Ticket(ST) #11790 (Support In Progress): OROMEO - assign all customers (15787) to user ID: 110001 (Admin)
Rashdan Hussin
12:37 PM Datanory - GOLDCREST Production Ticket(ST) #11723 (Ticket Resolved): Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
Customer already verified this . It has been already foxed as yesterday already conducted . Muhammed Azhar Mohamed Maideen
12:26 PM Datanory - GOLDCREST Production Ticket(ST) #11723 (Monitoring): Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
Muhammed Azhar Mohamed Maideen
11:37 AM Datanory - DAILYFRESH Production Ticket(ST) #11766 (Ticket Resolved): DAILYFRESH - Van Goods Request Approval for SRB07 whose should be approve?
Rashdan Hussin
11:35 AM Datanory - DAILYFRESH Production Ticket(ST) #11766 (Pending Client Verification): DAILYFRESH - Van Goods Request Approval for SRB07 whose should be approve?
Rashdan Hussin
11:32 AM Datanory - SNEKKU Production Ticket(ST) #11761: SNEKKU - receipt can add on details below?
https://app.clickup.com/t/86epd46j5 Muhammad Arif
11:27 AM Datanory - SNEKKU Production Ticket(ST) #11737 (Ticket Resolved): Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
Muhammad Arif
11:17 AM Datanory - SNEKKU Production Ticket(ST) #11509 (Ticket Resolved): SNEKKU - no need check in / out for sales order and collection
Muhammad Arif
11:08 AM Datanory - SUNTORY Production Ticket(ST) #11778 (Pending Client Feedback): KYMMSENG - CNY pack SKU when export to Distributor the qty invoice is not correct
pending suntory to provide the details Muhammad Arif
10:41 AM Datanory - SNEKKU Production Ticket(ST) #11838 (Ticket Resolved): SNEKKU - this cancelled is do by sales team or?
Rashdan Hussin
09:08 AM Datanory - SNEKKU Production Ticket(ST) #11838 (Pending Client Feedback): SNEKKU - this cancelled is do by sales team or?
Rashdan Hussin
10:33 AM Datanory - GOLDCREST Production Ticket(ST) #11851 (Ticket Resolved): Goldcrest- hi there, as we create a new user which is BRY, can help us add this new user as PIC as per this customer list? thanks
Rashdan Hussin
10:26 AM Datanory - GOLDCREST Production Ticket(ST) #11851 (Pending Client Verification): Goldcrest- hi there, as we create a new user which is BRY, can help us add this new user as PIC as per this customer list? thanks
--create table #tempcustomeruser (
-- customer_code varchar(50),
-- user_code varchar(50)
--)
select * from mem...
Rashdan Hussin
10:15 AM Datanory - GOLDCREST Production Ticket(ST) #11851 (Support In Progress): Goldcrest- hi there, as we create a new user which is BRY, can help us add this new user as PIC as per this customer list? thanks
Rashdan Hussin
09:59 AM Datanory - GOLDCREST Production Ticket(ST) #11585 (Ticket Resolved): hi, we want set up route plan jnl for user jnm, in customer side ady set PIC,but when we import it shown error
Muhammad Arif
09:52 AM Datanory - DAILYFRESH Production Ticket(ST) #11846 (Support In Progress): DailyFresh- KUA04 Stock Ballance semalam tiada dalam stock Hari ini
SELECT t.created_date,t.opening_qty,t.stock_balance_qty,t.van_in_qty,t.van_out_qty, p.item_name,*
FROM txn_mobile_eo...
Muhammed Azhar Mohamed Maideen
09:06 AM Datanory - SNEKKU Production Ticket(ST) #11813 (Pending Client Feedback): SNEKKU - can shown percent?
Good morning Lee Wei. for this request, may i know your expectation ?. izzit need to show the promo amount and promo ... Muhammad Arif
09:05 AM Datanory - SNEKKU Production Ticket(ST) #11813 (Support In Progress): SNEKKU - can shown percent?
Muhammad Arif

28/05/2024

10:04 PM Datanory - SNEKKU Production Ticket(ST) #11838: SNEKKU - this cancelled is do by sales team or?
select apibatchno, apitype, IsCanceled, * from arpaymententry
where voucherno in ('CCMN3000011', 'CCMN9000006', 'CC...
Rashdan Hussin
09:31 PM Datanory - SNEKKU Production Ticket(ST) #11838 (Support In Progress): SNEKKU - this cancelled is do by sales team or?
- collection come from mysoft and already cancel at mysoft Rashdan Hussin
06:41 PM Datanory - SNEKKU Production Ticket(ST) #11838: SNEKKU - this cancelled is do by sales team or?
select * from customer where customer_code = '5K033'
select * from txn_invoice_history_header where customer_id = ...
Rashdan Hussin
09:23 AM Datanory - SNEKKU Production Ticket(ST) #11838 (Ticket Resolved): SNEKKU - this cancelled is do by sales team or?
!WhatsApp%20Image%202024-05-28%20at%2008.14.02_1f82fe57.jpg!
!WhatsApp%20Image%202024-05-28%20at%2008.16.20_3c52f1f7...
Muhammed Azhar Mohamed Maideen
09:39 PM Datanory - SNEKKU Production Ticket(ST) #11804: SNEKKU - invoice deduct more than collection
!25117d52-00a9-464c-ab00-69595c78e7dd.jpg!
- user already amend in mysoft, our side need to patch follow mysoft
Rashdan Hussin
09:32 PM Datanory - SNEKKU Production Ticket(ST) #11831: SNEKKU - picture for collection blur
!5e3f5423-542d-4f54-9105-ce07ea084e2f.jpg!
- take photo from gallery also blur
Rashdan Hussin
09:26 PM Datanory - SNEKKU Production Ticket(ST) #11832: SNEKKU - unpaid got negative amount
- the negative invoice due to collection from mysoft Rashdan Hussin
09:18 PM Datanory - SNEKKU Production Ticket(ST) #11837 (Support In Progress): SNEKKU - web not have these collection
select * from customer where customer_code = '5S009'
select * from member where member_cd = 'MC2'
select * from d...
Rashdan Hussin
09:18 AM Datanory - SNEKKU Production Ticket(ST) #11837 (Ticket Resolved): SNEKKU - web not have these collection
CCMC2000010
CCMC4000006
CCMC9000010 / 11 / 12 / 14
CCME1000019 / 20
CCMS0000006 / 7 / 8
CCMS2000024 / 25 / 33
C...
Muhammed Azhar Mohamed Maideen
09:16 PM Datanory - SNEKKU Production Ticket(ST) #11824 (Ticket Resolved): SNEKKU - hi @Azhar13, why web not shown CCMS0000008?
Rashdan Hussin
06:40 PM Datanory - SNEKKU Production Ticket(ST) #11824: SNEKKU - hi @Azhar13, why web not shown CCMS0000008?
select * from customer where customer_code = '5S009'
select * from member where member_cd = 'MC2'
select * from d...
Rashdan Hussin
06:18 PM Datanory - SNEKKU Production Ticket(ST) #11685: SNEKKU - Hi @Azhar13 Unable upload photo, please assist
Curently we are testing by uploading multiple customer and using different network
-- so far could not replicate...
Muhammed Azhar Mohamed Maideen
06:13 PM Datanory - SNEKKU Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
Currenly Testing on this issue. But Could not replicate.
Will continue tomorrow doing the testing
Muhammed Azhar Mohamed Maideen
12:36 PM Datanory - SNEKKU Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
As I perform testing (upload customer photo ) as I erform testing The issue could not replicate
Test Scenario
use...
Muhammed Azhar Mohamed Maideen
04:24 PM Datanory - GOLDCREST Production Ticket(ST) #11723: Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.

!WhatsApp%20Image%202024-05-28%20at%2016.24.41_f8cd4e7b.jpg!
As I test from my side it is able show all the SKU...
Muhammed Azhar Mohamed Maideen
03:03 PM Datanory - DAILYFRESH Production Ticket(ST) #11846 (Pending Client Feedback): DailyFresh- KUA04 Stock Ballance semalam tiada dalam stock Hari ini
As I checked , User will upload database tomorrow Muhammed Azhar Mohamed Maideen
03:01 PM Datanory - DAILYFRESH Production Ticket(ST) #11846 (Support In Progress): DailyFresh- KUA04 Stock Ballance semalam tiada dalam stock Hari ini
Muhammed Azhar Mohamed Maideen
12:12 PM Datanory - DAILYFRESH Production Ticket(ST) #11846 (Ticket Resolved): DailyFresh- KUA04 Stock Ballance semalam tiada dalam stock Hari ini
!WhatsApp%20Image%202024-05-28%20at%2010.33.28_05c21ebc.jpg!
!WhatsApp%20Image%202024-05-28%20at%2010.33.27_d5b49ade...
Muhammed Azhar Mohamed Maideen
02:37 PM Datanory - GOLDCREST Production Ticket(ST) #11851 (Ticket Resolved): Goldcrest- hi there, as we create a new user which is BRY, can help us add this new user as PIC as per this customer list? thanks
Muhammed Azhar Mohamed Maideen
02:23 PM Datanory - SNEKKU Production Ticket(ST) #11830 (Ticket Resolved): SNEKKU - try collection (without check in out), cheque date empty, but got fill in
Rashdan Hussin
02:23 PM Datanory - SNEKKU Production Ticket(ST) #11830 (Pending Client Verification): SNEKKU - try collection (without check in out), cheque date empty, but got fill in
Rashdan Hussin
02:03 PM Datanory - SNEKKU Production Ticket(ST) #11830 (Pending Client Feedback): SNEKKU - try collection (without check in out), cheque date empty, but got fill in
Rashdan Hussin
11:14 AM Datanory - SNEKKU Production Ticket(ST) #11780 (Escalated to Level 3): Snekku- Hi @Azhar13 why like this ya
Muhammed Assyafiq Bin Ahmad Kamal
11:14 AM Datanory - SNEKKU Production Ticket(ST) #11780 (Support In Progress): Snekku- Hi @Azhar13 why like this ya
Muhammed Assyafiq Bin Ahmad Kamal
09:55 AM Datanory - GOLDCREST Production Ticket(ST) #11827 (Ticket Resolved): Goldcrest-Hi, 24/5/24 sales invoice report not able to generate
Muhammed Azhar Mohamed Maideen
09:50 AM Datanory - DAILYFRESH Production Ticket(ST) #11839 (Pending Client Feedback): DailyFresh- D,putra & warisan infak dlm hh ada 2 buang 1 ok
Requested user to upload database for further checking
select * from customer where customer_code= 'ASCS1208'
...
Muhammed Azhar Mohamed Maideen
09:48 AM Datanory - DAILYFRESH Production Ticket(ST) #11839 (Support In Progress): DailyFresh- D,putra & warisan infak dlm hh ada 2 buang 1 ok
Muhammed Azhar Mohamed Maideen
09:48 AM Datanory - DAILYFRESH Production Ticket(ST) #11839 (Ticket Resolved): DailyFresh- D,putra & warisan infak dlm hh ada 2 buang 1 ok
!WhatsApp%20Image%202024-05-28%20at%2008.28.29_7e95f59c.jpg!
!WhatsApp%20Image%202024-05-28%20at%2008.26.46_37693e31...
Muhammed Azhar Mohamed Maideen
09:15 AM Datanory - SUNTORY Production Ticket(ST) #11643: SUNTORY - block certain URL in android enterprise
Dear Jim,
We already update policy for block all site access except Kymmseng ERP in Mozilla browser. For now, this...
Rashdan Hussin

27/05/2024

11:17 PM Datanory - SNEKKU Production Ticket(ST) #11824 (Support In Progress): SNEKKU - hi @Azhar13, why web not shown CCMS0000008?
select * from customer where customer_code = '5S009'
select * from member where member_cd = 'MS0'
select * from d...
Rashdan Hussin
12:47 PM Datanory - SNEKKU Production Ticket(ST) #11824: SNEKKU - hi @Azhar13, why web not shown CCMS0000008?
select * from di_mobile_txn_collection_header where doc_no like '%CCMS0000008%'
select * from txn_mobile_collectio...
Muhammed Azhar Mohamed Maideen
12:05 PM Datanory - SNEKKU Production Ticket(ST) #11824 (Ticket Resolved): SNEKKU - hi @Azhar13, why web not shown CCMS0000008?
!WhatsApp%20Image%202024-05-27%20at%2011.24.21_e043aa8f.jpg!
!WhatsApp%20Image%202024-05-27%20at%2011.24.28_fe6ab9c0...
Muhammed Azhar Mohamed Maideen
10:00 PM Datanory - SNEKKU Production Ticket(ST) #11832 (Support In Progress): SNEKKU - unpaid got negative amount
select * from customer where customer_code = '5K033'
select * from txn_invoice_history_header where customer_id = ...
Rashdan Hussin
04:59 PM Datanory - SNEKKU Production Ticket(ST) #11832 (Ticket Resolved): SNEKKU - unpaid got negative amount
Hi @Rashdan Hussin why unpaid got negative amount?
!b92a743a-f8ff-41a1-8b51-7ed1e9bb7a11.jpg!
Rashdan Hussin
09:29 PM Datanory - SNEKKU Production Ticket(ST) #11830 (Support In Progress): SNEKKU - try collection (without check in out), cheque date empty, but got fill in
select * from txn_mobile_collection_header where col_no = 'CCADMIN000001-240527'
select * from txn_mobile_collection...
Rashdan Hussin
04:56 PM Datanory - SNEKKU Production Ticket(ST) #11830 (Ticket Resolved): SNEKKU - try collection (without check in out), cheque date empty, but got fill in
hi @Jann Yap MCC, try collection (without check in out), cheque date empty, but got fill in ya
!812cfaa3-8213-431c...
Rashdan Hussin
06:52 PM Datanory - SNEKKU Production Ticket(ST) #11831 (Pending Client Feedback): SNEKKU - picture for collection blur
@~Leewei can you try take photo from gallery and see whether the photo still got blur Rashdan Hussin
06:52 PM Datanory - SNEKKU Production Ticket(ST) #11831 (Support In Progress): SNEKKU - picture for collection blur
Rashdan Hussin
04:58 PM Datanory - SNEKKU Production Ticket(ST) #11831 (Ticket Resolved): SNEKKU - picture for collection blur
Hi @Rashdan Hussin picture for collection blur ya, may refer video, when take photo is clear, but after view become b... Rashdan Hussin
06:36 PM Datanory - GOLDCREST Production Ticket(ST) #11731 (Ticket Resolved): Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
Rashdan Hussin
06:35 PM Datanory - GOLDCREST Production Ticket(ST) #11731 (Pending Client Verification): Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
Rashdan Hussin
03:08 PM Datanory - GOLDCREST Production Ticket(ST) #11731: Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
Invoice has been paid, still show outstanding:
- http://124.217.245.100:90/redmine/issues/11741
- http://124.217.24...
Rashdan Hussin
06:29 PM Datanory - SUNTORY Production Ticket(ST) #11778: KYMMSENG - CNY pack SKU when export to Distributor the qty invoice is not correct
SAP issue. Their side need to chnage the conversion factor in SAP Rashdan Hussin
06:28 PM Datanory - SUNTORY Production Ticket(ST) #11822 (Ticket Resolved): KYMMSENG - duplicate items when export to ERP
Rashdan Hussin
06:28 PM Datanory - SUNTORY Production Ticket(ST) #11822 (Pending Client Verification): KYMMSENG - duplicate items when export to ERP
Rashdan Hussin
04:01 PM Datanory - SUNTORY Production Ticket(ST) #11822 (Escalated to Level 3): KYMMSENG - duplicate items when export to ERP
Rashdan Hussin
04:00 PM Datanory - SUNTORY Production Ticket(ST) #11822 (Support In Progress): KYMMSENG - duplicate items when export to ERP
Rashdan Hussin
09:20 AM Datanory - SUNTORY Production Ticket(ST) #11822 (Ticket Resolved): KYMMSENG - duplicate items when export to ERP
@Joe MCC morning please help to check as Elaine report duplicate items when export to ERP, see if the same root cause... Rashdan Hussin
06:25 PM Datanory - SUNTORY Production Ticket(ST) #11812 (Ticket Resolved): KYMMSENG - sell in detail show blank in all transation
Rashdan Hussin
06:25 PM Datanory - SUNTORY Production Ticket(ST) #11812 (Pending Client Verification): KYMMSENG - sell in detail show blank in all transation
Rashdan Hussin
06:20 PM Datanory - SUNTORY Production Ticket(ST) #11783 (Ticket Resolved): KYMMSENG - can't find the product code
Rashdan Hussin
06:20 PM Datanory - SUNTORY Production Ticket(ST) #11783 (Pending Client Verification): KYMMSENG - can't find the product code
Rashdan Hussin
06:08 PM Datanory - SNEKKU Production Ticket(ST) #11685: SNEKKU - Hi @Azhar13 Unable upload photo, please assist
need to do testing on this using low network
Muhammed Azhar Mohamed Maideen
06:05 PM Datanory - GOLDCREST Production Ticket(ST) #11827 (Pending Client Verification): Goldcrest-Hi, 24/5/24 sales invoice report not able to generate
!WhatsApp%20Image%202024-05-27%20at%2018.06.40_a04872c9.jpg!
Muhammed Azhar Mohamed Maideen
06:03 PM Datanory - GOLDCREST Production Ticket(ST) #11827 (Support In Progress): Goldcrest-Hi, 24/5/24 sales invoice report not able to generate
Muhammed Azhar Mohamed Maideen
02:48 PM Datanory - GOLDCREST Production Ticket(ST) #11827: Goldcrest-Hi, 24/5/24 sales invoice report not able to generate
SELECT *
FROM txn_invoice_history_header
WHERE org_id = 'goldcrest'
AND created_date BETWEEN '2024-05-24 00:00:...
Muhammed Azhar Mohamed Maideen
02:04 PM Datanory - GOLDCREST Production Ticket(ST) #11827: Goldcrest-Hi, 24/5/24 sales invoice report not able to generate
exec sp_rpt_sales_invoice_summary_report @start_date='2024-05-24 00:00:00',
@end_date='2024-05-24 00:00:00',@branch=...
Muhammed Azhar Mohamed Maideen
01:47 PM Datanory - GOLDCREST Production Ticket(ST) #11827 (Ticket Resolved): Goldcrest-Hi, 24/5/24 sales invoice report not able to generate
!WhatsApp%20Image%202024-05-27%20at%2013.46.38_0953a3ea.jpg!
Muhammed Azhar Mohamed Maideen
05:01 PM Datanory - SNEKKU Production Ticket(ST) #11833 (Ticket Resolved): SNEKKU - invoice sales based on invoice only? As not tally with mysoft
Hi @Rashdan Hussin invoice sales based on invoice only? As not tally with mysoft
!e17ac716-6e0c-445d-a135-c7065a60...
Rashdan Hussin
03:36 PM Datanory - GOLDCREST Production Ticket(ST) #11788 (Ticket Resolved): GOLDCREST - SO didn't upload to sales order approval
Rashdan Hussin
03:33 PM Datanory - SUNTORY Production Ticket(ST) #11796 (Escalated to Level 3): KYMMSENG - issue in mobile Good Return where once we edit the line item, the warehouse will become Null
Rashdan Hussin
03:32 PM Datanory - SUNTORY Production Ticket(ST) #11796 (Support In Progress): KYMMSENG - issue in mobile Good Return where once we edit the line item, the warehouse will become Null
Rashdan Hussin
02:50 PM Datanory - GOLDCREST Production Ticket(ST) #11723: Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
- Clickup status Deployed.
- But when testing, there is invoice that have issue to show foc item.
Rashdan Hussin
12:45 PM Datanory - SNEKKU Production Ticket(ST) #11690 (Pending Client Verification): SNEKKU - help to check any setting wrong caused this
!WhatsApp%20Image%202024-05-27%20at%2009.26.20_c6b02173.jpg!
Muhammed Azhar Mohamed Maideen
12:41 PM Datanory - SNEKKU Production Ticket(ST) #11691 (Pending Client Verification): SNEKKU - setting 3% for carton, but why not appear
Muhammed Azhar Mohamed Maideen
12:04 PM Datanory - SNEKKU Production Ticket(ST) #11780: Snekku- Hi @Azhar13 why like this ya
Snekku raised an escalation regarding multiple discounts being displayed on each SKU, where the discount is applied b... Muhammed Azhar Mohamed Maideen
10:30 AM Datanory - SNEKKU Production Ticket(ST) #11686 (Ticket Resolved): SNEKKU - other modules, follow item code ya, can change to follow item code?
Rashdan Hussin
10:30 AM Datanory - SNEKKU Production Ticket(ST) #11686 (Pending Client Verification): SNEKKU - other modules, follow item code ya, can change to follow item code?
Rashdan Hussin
09:00 AM Datanory - SNEKKU Production Ticket(ST) #11712: hi @Azhar13 again, already deduct previously, but still shown in collection
Status in the Clickup In progress Muhammed Azhar Mohamed Maideen

26/05/2024

11:04 PM Datanory - GOLDCREST Production Ticket(ST) #11763 (Ticket Resolved): GOLDCREST - didn't reflect to datonory SA report
Rashdan Hussin
11:04 PM Datanory - GOLDCREST Production Ticket(ST) #11774 (Ticket Resolved): GOLDCREST - Collection didn't reflect to autocount and datanory
Rashdan Hussin
11:03 PM Datanory - SNEKKU Production Ticket(ST) #11782 (Ticket Resolved): Snekku- Hi @Azhar13 this paid, but still have, please assist
Rashdan Hussin
11:01 PM Datanory - GOLDCREST Production Ticket(ST) #11797 (Ticket Resolved): GOLDCREST - why for branch V all end date change to 23/5/24
Rashdan Hussin
11:00 PM Datanory - SNEKKU Production Ticket(ST) #11798 (Ticket Resolved): SNEKKU - click import data but not response
Rashdan Hussin
10:59 PM Datanory - SUNTORY Production Ticket(ST) #11815 (Ticket Resolved): KYMMSENG - This customer no have HE promotion
Rashdan Hussin
10:58 PM Datanory - GOLDCREST Production Ticket(ST) #11811 (Ticket Resolved): GOLDCREST - why the mobile showing this invoice
Rashdan Hussin

25/05/2024

04:09 PM Datanory - SNEKKU Production Ticket(ST) #11780 (On-Hold): Snekku- Hi @Azhar13 why like this ya
issue can be replicate. next, need to refer to L3 before escalating to them to check on promo calculation (%). - cont... Muhammad Arif
09:47 AM Datanory - SNEKKU Production Ticket(ST) #11780: Snekku- Hi @Azhar13 why like this ya
- end shift.
- handover to arif.
- on sales order page promo column, it will concatenate when more than one promo. ...
Rashdan Hussin
09:00 AM Datanory - SNEKKU Production Ticket(ST) #11780 (Support In Progress): Snekku- Hi @Azhar13 why like this ya
select * from customer where customer_code = '3c801'
select * from mobile_promotion_customer_qualifier where custo...
Rashdan Hussin
03:22 PM Datanory - GOLDCREST Production Ticket(ST) #11781 (Escalated to Level 3): Goldcrest- hi, this 2 acc still got showing at salesman mobile
Muhammad Arif
09:40 AM Datanory - GOLDCREST Production Ticket(ST) #11781: Goldcrest- hi, this 2 acc still got showing at salesman mobile
- end shift.
- handover to arif.
- not yet further checking.
Rashdan Hussin
03:06 PM Datanory - GOLDCREST Production Ticket(ST) #11801 (Pending Client Verification): GOLDCREST - salesman activity report 23/5 why didn't come out anything?
Muhammad Arif
09:37 AM Datanory - GOLDCREST Production Ticket(ST) #11801: GOLDCREST - salesman activity report 23/5 why didn't come out anything?
- end shift.
- handover to arif.
- this ticket already done. just need to inform user.
Rashdan Hussin
03:02 PM Datanory - GOLDCREST Production Ticket(ST) #11788 (Pending Client Verification): GOLDCREST - SO didn't upload to sales order approval

select * from member where member_id='2750df1e9be7480da51f72dab18f8cd4'
select * from txn_sales_order_header whe...
Muhammad Arif
02:42 PM Datanory - GOLDCREST Production Ticket(ST) #11788 (Support In Progress): GOLDCREST - SO didn't upload to sales order approval
Muhammad Arif
09:32 AM Datanory - GOLDCREST Production Ticket(ST) #11788: GOLDCREST - SO didn't upload to sales order approval
select * from approval_flow where org_id = 'goldcrest'
select * from member where member_cd = 'evo'
select * fr...
Rashdan Hussin
11:06 AM Datanory - PRIMAASIA Production Ticket(ST) #11818 (Pending Client Verification): Hi Support Team. Kindly assist on this. Our salesman can't find his outlet in Datanory Apps.
Muhammad Arif
11:03 AM Datanory - PRIMAASIA Production Ticket(ST) #11818 (Support In Progress): Hi Support Team. Kindly assist on this. Our salesman can't find his outlet in Datanory Apps.
Muhammad Arif
11:02 AM Datanory - PRIMAASIA Production Ticket(ST) #11818 (Ticket Resolved): Hi Support Team. Kindly assist on this. Our salesman can't find his outlet in Datanory Apps.
!0dac22dc-4f6e-479c-8aff-cf0e9accfaf9.jpg!
Muhammad Arif
10:57 AM Datanory - GOLDCREST Production Ticket(ST) #11817 (Pending Client Verification): Hi pls help me to delete this 2 item, I think Daphne use for testing trial transaction
Muhammad Arif
10:55 AM Datanory - GOLDCREST Production Ticket(ST) #11817 (Support In Progress): Hi pls help me to delete this 2 item, I think Daphne use for testing trial transaction
Muhammad Arif
10:55 AM Datanory - GOLDCREST Production Ticket(ST) #11817 (Ticket Resolved): Hi pls help me to delete this 2 item, I think Daphne use for testing trial transaction
!0db7737f-0185-49b0-a2d7-e307215ced06.jpg!
Muhammad Arif
09:49 AM Datanory - SNEKKU Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
- end shift.
- handover to arif.
- not yet further checking.
Rashdan Hussin
09:21 AM Datanory - SUNTORY Production Ticket(ST) #11796: KYMMSENG - issue in mobile Good Return where once we edit the line item, the warehouse will become Null
- End shift.
- Handover to arif.
- Not yet checking.
Rashdan Hussin

24/05/2024

02:06 AM Datanory - GOLDCREST Production Ticket(ST) #11801 (Support In Progress): GOLDCREST - salesman activity report 23/5 why didn't come out anything?
select b.branch_code, * from mst_area a
inner join mst_branch b on b.branch_id = a.branch_id
where a.org_id = 'gold...
Rashdan Hussin
06:28 PM Datanory - GOLDCREST Production Ticket(ST) #11801: GOLDCREST - salesman activity report 23/5 why didn't come out anything?
!6f2256fa-d680-4ca7-a90d-66f99149a8bd.jpg!
Hi, can help to set branch code also?
Rashdan Hussin
11:09 AM Datanory - GOLDCREST Production Ticket(ST) #11801 (Ticket Resolved): GOLDCREST - salesman activity report 23/5 why didn't come out anything?
can help to check salesman activity report 23/5 why didn't come out anything?
but autocount got invoice and collecti...
Rashdan Hussin
12:12 AM Datanory - SUNTORY Production Ticket(ST) #11812 (Escalated to Level 3): KYMMSENG - sell in detail show blank in all transation
Rashdan Hussin
12:10 AM Datanory - SUNTORY Production Ticket(ST) #11812 (Support In Progress): KYMMSENG - sell in detail show blank in all transation
Rashdan Hussin
03:19 PM Datanory - SUNTORY Production Ticket(ST) #11812 (Ticket Resolved): KYMMSENG - sell in detail show blank in all transation
Hi, can help me check about this error?
today sell in detail show blank in all transation
!7108bfad-8af4-4264-926...
Rashdan Hussin
12:05 AM Datanory - SUNTORY Production Ticket(ST) #11815 (Pending Client Verification): KYMMSENG - This customer no have HE promotion
[19:17, 24/05/2024] +60 17-987 8000: Hai lian is ws.
[19:17, 24/05/2024] +60 17-987 8000: They are selling HE?
[19:...
Rashdan Hussin
11:57 PM Datanory - SUNTORY Production Ticket(ST) #11815 (Support In Progress): KYMMSENG - This customer no have HE promotion
Rashdan Hussin
06:24 PM Datanory - SUNTORY Production Ticket(ST) #11815 (Ticket Resolved): KYMMSENG - This customer no have HE promotion
This customer no have HE promotion
!4b23dbe3-beba-47a3-8cf6-b754e2a900da.jpg!
Rashdan Hussin
07:55 PM Datanory - GOLDCREST Production Ticket(ST) #11811 (Pending Client Verification): GOLDCREST - why the mobile showing this invoice
select * from member where member_id = 'dc954dfdc1db4e2aaf9d2759a1522725'
select * from txn_invoice_history_header...
Rashdan Hussin
07:49 PM Datanory - GOLDCREST Production Ticket(ST) #11811 (Support In Progress): GOLDCREST - why the mobile showing this invoice
Rashdan Hussin
12:37 PM Datanory - GOLDCREST Production Ticket(ST) #11811 (Ticket Resolved): GOLDCREST - why the mobile showing this invoice
Hi pls check for this, WWX started use mobile in Feb 2024, why the mobile showing this invoice
!5eae0ee2-0a03-4003...
Rashdan Hussin
06:56 PM Datanory - SNEKKU Production Ticket(ST) #11798 (Pending Client Verification): SNEKKU - click import data but not response
Rashdan Hussin
06:53 PM Datanory - SNEKKU Production Ticket(ST) #11798 (Support In Progress): SNEKKU - click import data but not response
Rashdan Hussin
10:17 AM Datanory - SNEKKU Production Ticket(ST) #11798 (Ticket Resolved): SNEKKU - click import data but not response
hi @Azhar MCC click import data but not response, please assist, thanks
Rashdan Hussin
06:21 PM Datanory - SNEKKU Production Ticket(ST) #11804 (Support In Progress): SNEKKU - invoice deduct more than collection
@~Leewei for now you can amend and approve this collection first. However, our team will keep this issue open. We wil... Rashdan Hussin
11:42 AM Datanory - SNEKKU Production Ticket(ST) #11804 (Ticket Resolved): SNEKKU - invoice deduct more than collection
hi @Azhar MCC why different again invoice deduct more than collection
!ebed6bc4-70cd-4b0b-964b-f4a239dbff82.jpg!
...
Rashdan Hussin
04:14 PM Datanory - GOLDCREST Production Ticket(ST) #11797 (Pending Client Verification): GOLDCREST - why for branch V all end date change to 23/5/24
--select * into DMS_Ecosystem_Backup_Table.dbo._customer_to_user_relation_20240524
--from DMS_EcoSystem.dbo.customer...
Rashdan Hussin
04:10 PM Datanory - GOLDCREST Production Ticket(ST) #11797 (Support In Progress): GOLDCREST - why for branch V all end date change to 23/5/24
Rashdan Hussin
10:14 AM Datanory - GOLDCREST Production Ticket(ST) #11797 (Ticket Resolved): GOLDCREST - why for branch V all end date change to 23/5/24
may i check why for branch V all end date change to 23/5/24 ? as previouly all set to year 2099
sorry, is all custom...
Rashdan Hussin
03:21 PM Datanory - SNEKKU Production Ticket(ST) #11813 (On-Hold): SNEKKU - can shown percent?
Hi @Azhar MCC Here add on discount percent?
hi @Rashdan Hussin can shown percent?
!1f0d1230-1d89-4740-ad0e-a65d18...
Rashdan Hussin
02:49 PM Datanory - SNEKKU Production Ticket(ST) #11647 (Pending Client Verification): SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
Rashdan Hussin
12:20 PM Datanory - SUNTORY Production Ticket(ST) #11783 (Escalated to Level 3): KYMMSENG - can't find the product code
- Issue with the product in datanory using old code while in ERP have new code. Rashdan Hussin
12:16 PM Datanory - SUNTORY Production Ticket(ST) #11783 (Support In Progress): KYMMSENG - can't find the product code
Rashdan Hussin
12:04 PM Datanory - SNEKKU Production Ticket(ST) #11782 (Pending Client Verification): Snekku- Hi @Azhar13 this paid, but still have, please assist
Rashdan Hussin
12:00 PM Datanory - SNEKKU Production Ticket(ST) #11782 (Support In Progress): Snekku- Hi @Azhar13 this paid, but still have, please assist
Rashdan Hussin
11:37 AM Datanory - GOLDCREST Production Ticket(ST) #11774 (Pending Client Verification): GOLDCREST - Collection didn't reflect to autocount and datanory
Previously, invoice INMCJ000006-240318 already do collection CCMCJ000004-240318 but cancelled. But the invoice balanc... Rashdan Hussin
11:00 AM Datanory - GOLDCREST Production Ticket(ST) #11763 (Pending Client Verification): GOLDCREST - didn't reflect to datonory SA report
Rashdan Hussin
10:30 AM Datanory - GOLDCREST Production Ticket(ST) #11784 (Ticket Resolved): Goldcrest-- Hi, can help to check why this SO didn't upload to sales order approval?
Rashdan Hussin
10:29 AM Datanory - GOLDCREST Production Ticket(ST) #11784 (Support In Progress): Goldcrest-- Hi, can help to check why this SO didn't upload to sales order approval?
Rashdan Hussin
10:06 AM Datanory - SUNTORY Production Ticket(ST) #11796 (Ticket Resolved): KYMMSENG - issue in mobile Good Return where once we edit the line item, the warehouse will become Null
Hi team, we found this issue in mobile Good Return where once we edit the line item, the warehouse will become Null. ... Rashdan Hussin

23/05/2024

08:13 PM Datanory - SNEKKU Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
Hi rashdan
This one have not simulate completely due to time constraint
To do List:
have to check the photo i...
Muhammed Azhar Mohamed Maideen
11:55 AM Datanory - SNEKKU Production Ticket(ST) #11779: SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
select * from Txn_new_customer_attachment where filename like 'aaf4a2f8-5068-4223-b64f-662b0c07a19a.jpg'
select ...
Muhammed Azhar Mohamed Maideen
11:45 AM Datanory - SNEKKU Production Ticket(ST) #11779 (Support In Progress): SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
Muhammed Azhar Mohamed Maideen
10:56 AM Datanory - SNEKKU Production Ticket(ST) #11779 (Pending Client Feedback): SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
Muhammed Azhar Mohamed Maideen
10:56 AM Datanory - SNEKKU Production Ticket(ST) #11779 (Support In Progress): SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
Already request user to upload database Muhammed Azhar Mohamed Maideen
09:17 AM Datanory - SNEKKU Production Ticket(ST) #11779 (Ticket Resolved): SNEKKU - any update for photo unable upload issue? as MC7 upload shown this
hi @Rashdan Hussin any update for photo unable upload issue? as MC7 upload shown this
please settle as fast as pos...
Rashdan Hussin
08:02 PM Datanory - SNEKKU Production Ticket(ST) #11780: Snekku- Hi @Azhar13 why like this ya
Hi rasdhan this ticket has to replicate the issue. Where has to set promotion same as production one to check either... Muhammed Azhar Mohamed Maideen
11:09 AM Datanory - SNEKKU Production Ticket(ST) #11780 (Ticket Resolved): Snekku- Hi @Azhar13 why like this ya
!WhatsApp%20Image%202024-05-23%20at%2011.08.05_893b2ffc.jpg!
!WhatsApp%20Image%202024-05-23%20at%2011.08.59_dfb8b95b...
Muhammed Azhar Mohamed Maideen
07:58 PM Datanory - SNEKKU Production Ticket(ST) #11782: Snekku- Hi @Azhar13 this paid, but still have, please assist
Hi rashdan That one has to verify the with shan you again on the root cause:
Hi lee wai the invoice *IN24/007515* ...
Muhammed Azhar Mohamed Maideen
02:22 PM Datanory - SNEKKU Production Ticket(ST) #11782 (Ticket Resolved): Snekku- Hi @Azhar13 this paid, but still have, please assist
!WhatsApp%20Image%202024-05-23%20at%2014.11.02_07ab2881.jpg!
!WhatsApp%20Image%202024-05-23%20at%2014.11.09_1f49f87a...
Muhammed Azhar Mohamed Maideen
07:37 PM Datanory - OROMEO Production Ticket(ST) #11790 (Ticket Resolved): OROMEO - assign all customers (15787) to user ID: 110001 (Admin)
Dear @Rashdan Hussin,
Kindly assist to assign all customers (15787) to user ID: 110001 (Admin). Ms Carmen will be ...
Rashdan Hussin
07:18 PM Datanory - GOLDCREST Production Ticket(ST) #11788 (Ticket Resolved): GOLDCREST - SO didn't upload to sales order approval
Hi, can help to check why this SO didn't upload to sales order approval?
salesman ady upload database u can check it
Rashdan Hussin
07:08 PM Datanory - SUNTORY Production Ticket(ST) #11773 (Ticket Resolved): KYMMSENG - check this good return error
Rashdan Hussin
03:02 PM Datanory - SUNTORY Production Ticket(ST) #11773 (Pending Client Verification): KYMMSENG - check this good return error
select * from txn_return_details x
left join txn_return_header h on x.return_id = h.return_id
left join produc...
Rashdan Hussin
02:45 PM Datanory - SUNTORY Production Ticket(ST) #11773 (Support In Progress): KYMMSENG - check this good return error
Rashdan Hussin
06:32 PM Datanory - GOLDCREST Production Ticket(ST) #11763 (Escalated to Level 3): GOLDCREST - didn't reflect to datonory SA report
Hi pls check, didn't reflect to datonory SA report INWWX001257-240520
CCWWX001287-240520
Hi pls check, Invoice and ...
Rashdan Hussin
01:57 PM Datanory - GOLDCREST Production Ticket(ST) #11763 (Pending Client Verification): GOLDCREST - didn't reflect to datonory SA report
Rashdan Hussin
11:31 AM Datanory - GOLDCREST Production Ticket(ST) #11763: GOLDCREST - didn't reflect to datonory SA report
select * from mst_area where org_id = 'goldcrest' and branch_id = 'a263d06e9a504ebe9f52a430f298b1ad'
select * from m...
Rashdan Hussin
10:05 AM Datanory - GOLDCREST Production Ticket(ST) #11763: GOLDCREST - didn't reflect to datonory SA report
!c7cddc4c-0ce9-4681-ad8a-f9c9b39cd331.jpg!
Rashdan Hussin
06:06 PM Datanory - GOLDCREST Production Ticket(ST) #11774: GOLDCREST - Collection didn't reflect to autocount and datanory
--Checking
select * from txn_mobile_collection_header where col_no = 'CCMCJ000359-240521'
select * from txn_mobile_...
Rashdan Hussin
04:58 PM Datanory - GOLDCREST Production Ticket(ST) #11784 (Ticket Resolved): Goldcrest-- Hi, can help to check why this SO didn't upload to sales order approval?
salesman ady upload database u can check it Muhammed Azhar Mohamed Maideen
03:05 PM Datanory - SUNTORY Production Ticket(ST) #11783 (Ticket Resolved): KYMMSENG - can't find the product code
can't find the product code above in system
!7f81c470-9ba8-4dbc-ae20-765575104edd.jpg!
!a47da63b-3bce-4e52-9e4c-...
Rashdan Hussin
01:51 PM Datanory - GOLDCREST Production Ticket(ST) #11764 (Ticket Resolved): GOLDCREST - Salesman inform me, he can't check out
Rashdan Hussin
01:50 PM Datanory - SUNTORY Production Ticket(ST) #11777 (Ticket Resolved): KYMMSENG - No have promotion list
Rashdan Hussin
11:43 AM Datanory - GOLDCREST Production Ticket(ST) #11781 (Support In Progress): Goldcrest- hi, this 2 acc still got showing at salesman mobile
select * from txn_credit_note_history_header_at where credit_note_no= 'CNMCJ000002-240322' order by at_date desc
sel...
Muhammed Azhar Mohamed Maideen
11:30 AM Datanory - GOLDCREST Production Ticket(ST) #11781 (Ticket Resolved): Goldcrest- hi, this 2 acc still got showing at salesman mobile
!WhatsApp%20Image%202024-05-23%20at%2010.13.48_e1303e15.jpg!
!WhatsApp%20Image%202024-05-23%20at%2010.13.48_f3807f36...
Muhammed Azhar Mohamed Maideen
10:00 AM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
As I checked with shu ern the next release will be 30/5/2024 Muhammed Azhar Mohamed Maideen

22/05/2024

07:44 AM Datanory - GOLDCREST Production Ticket(ST) #11731: Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
follow up Muhammad Arif
07:43 AM Datanory - SNEKKU Production Ticket(ST) #11737 (Monitoring): Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
Muhammad Arif
07:42 AM Datanory - SNEKKU Production Ticket(ST) #11761 (Escalated to Level 3): SNEKKU - receipt can add on details below?
payment receipt can add on details below?
- Cheque No : sales team key cheque no if payment by cheque, key cash if p...
Muhammad Arif
07:40 AM Datanory - GOLDCREST Production Ticket(ST) #11763: GOLDCREST - didn't reflect to datonory SA report
issue SA report:
1. branch tcw - should be under user tcw , but user WWX perform the txn, hence not match member id
...
Muhammad Arif
07:35 AM Datanory - GOLDCREST Production Ticket(ST) #11763 (Support In Progress): GOLDCREST - didn't reflect to datonory SA report
Muhammad Arif
06:39 PM Datanory - GOLDCREST Production Ticket(ST) #11774: GOLDCREST - Collection didn't reflect to autocount and datanory
Select ci.collection_invoices_id, Max(ci.collection_id), ci.invoice_id, '', Max(ihh.invoice_balance), Max(isnull(ci.p... Rashdan Hussin
06:38 PM Datanory - GOLDCREST Production Ticket(ST) #11774 (Support In Progress): GOLDCREST - Collection didn't reflect to autocount and datanory
select * from member where member_cd = 'mcj'
select * from txn_mobile_collection_header where col_no like '%CCMCJ0...
Rashdan Hussin
03:58 PM Datanory - GOLDCREST Production Ticket(ST) #11774 (Ticket Resolved): GOLDCREST - Collection didn't reflect to autocount and datanory
Hi pls check, Collection didn't reflect to autocount and datanory
CCMCJ000359-240521
CCMCJ000360-240521
!8cd8d1...
Rashdan Hussin
04:40 PM Datanory - SNEKKU Production Ticket(ST) #11692 (Ticket Resolved): SNEKKU - Some of the picture empty and half
Rashdan Hussin
04:29 PM Datanory - SUNTORY Production Ticket(ST) #11778 (Escalated to Level 3): KYMMSENG - CNY pack SKU when export to Distributor the qty invoice is not correct
Rashdan Hussin
04:28 PM Datanory - SUNTORY Production Ticket(ST) #11778 (Support In Progress): KYMMSENG - CNY pack SKU when export to Distributor the qty invoice is not correct
Rashdan Hussin
04:27 PM Datanory - SUNTORY Production Ticket(ST) #11778 (Pending Client Feedback): KYMMSENG - CNY pack SKU when export to Distributor the qty invoice is not correct
Hi @Rashdan Hussin pls log another issue for CNY pack SKU when export to Distributor the qty invoice is not correct, ... Rashdan Hussin
04:23 PM Datanory - SUNTORY Production Ticket(ST) #11777 (Pending Client Verification): KYMMSENG - No have promotion list
select * from customer where customer_name like '%ONE GLORY ENTERPRISE%'
select * from product_item where item_code ...
Rashdan Hussin
04:18 PM Datanory - SUNTORY Production Ticket(ST) #11777 (Support In Progress): KYMMSENG - No have promotion list
Rashdan Hussin
04:17 PM Datanory - SUNTORY Production Ticket(ST) #11777 (Ticket Resolved): KYMMSENG - No have promotion list
No have promotion list
Rashdan Hussin
04:14 PM Datanory - DAILYFRESH Production Ticket(ST) #11776 (Ticket Resolved): DAILYFRESH - how at handheld have double cstmr name
select * from customer where customer_code = 'ASCS0755'
select * from customer_at where customer_code = 'ASCS0755'
...
Rashdan Hussin
04:11 PM Datanory - DAILYFRESH Production Ticket(ST) #11776 (Support In Progress): DAILYFRESH - how at handheld have double cstmr name
Rashdan Hussin
04:11 PM Datanory - DAILYFRESH Production Ticket(ST) #11776 (Ticket Resolved): DAILYFRESH - how at handheld have double cstmr name
Hi Technical, Can i know how at handheld have double cstmr name ya? AST17. Please advice
!90c63a68-4f1a-487b-b9c5-...
Rashdan Hussin
04:09 PM Datanory - DAILYFRESH Production Ticket(ST) #11775 (Ticket Resolved): DAILYFRESH - Sales Quantity By Item Report. Please assist.
!4d40ae78-69af-421c-b3af-ce873ea51ef7.jpg!
!94c290e7-3d81-4474-9720-ca479c017940.jpg!
the highlighted column can ...
Rashdan Hussin
04:01 PM Datanory - DAILYFRESH Production Ticket(ST) #11775 (Support In Progress): DAILYFRESH - Sales Quantity By Item Report. Please assist.
Rashdan Hussin
04:01 PM Datanory - DAILYFRESH Production Ticket(ST) #11775 (Ticket Resolved): DAILYFRESH - Sales Quantity By Item Report. Please assist.
Morning Technical team. Sales Quantity By Item Report. Please assist.
!0efa6dc9-0925-4ef8-9450-5df18d7e9f7d.jpg!
Rashdan Hussin
03:56 PM Datanory - SUNTORY Production Ticket(ST) #11773 (Ticket Resolved): KYMMSENG - check this good return error
@Cris Neoh MCC pls help me check this good return error
@Rashdan Hussin this is the return number, L1 should ask use...
Rashdan Hussin

21/05/2024

09:46 PM Datanory - GOLDCREST Production Ticket(ST) #11748 (Ticket Resolved): GOLDCREST - why already settled the payment, still showing in mobile?
Same issue as http://124.217.245.100:90/redmine/issues/11731 Rashdan Hussin
09:44 PM Datanory - GOLDCREST Production Ticket(ST) #11741 (Ticket Resolved): GOLDCREST - why already settled the payment, still showing in mobile?
Same issue as http://124.217.245.100:90/redmine/issues/11731 Rashdan Hussin
09:42 PM Datanory - GOLDCREST Production Ticket(ST) #11750 (Ticket Resolved): GOLDCREST - So how to solve it? For this customer 302K/346 no more outstanding
Rashdan Hussin
09:27 PM Datanory - SUNTORY Production Ticket(ST) #11770 (Ticket Resolved): KYMMSENG - Upload error
Rashdan Hussin
09:17 PM Datanory - SUNTORY Production Ticket(ST) #11770 (Support In Progress): KYMMSENG - Upload error
Rashdan Hussin
09:17 PM Datanory - SUNTORY Production Ticket(ST) #11770 (Ticket Resolved): KYMMSENG - Upload error
!70dd754e-7894-4c36-a327-1ecf8207ca6d.jpg!
User hit error when want to Upload.
Rashdan Hussin
09:14 PM Datanory - SUNTORY Production Ticket(ST) #11769 (Ticket Resolved): KYMMSENG - cant upload
Rashdan Hussin
09:07 PM Datanory - SUNTORY Production Ticket(ST) #11769 (Support In Progress): KYMMSENG - cant upload
Rashdan Hussin
09:07 PM Datanory - SUNTORY Production Ticket(ST) #11769 (Ticket Resolved): KYMMSENG - cant upload
cant upload
!fc3b20d2-5c9a-4ce3-8fe4-baea09649d20.jpg!
- all user cannot do Upload and Upload database.
Rashdan Hussin
04:15 PM Datanory - GOLDCREST Production Ticket(ST) #11764 (Pending Client Verification): GOLDCREST - Salesman inform me, he can't check out
Rashdan Hussin
04:12 PM Datanory - GOLDCREST Production Ticket(ST) #11764 (Support In Progress): GOLDCREST - Salesman inform me, he can't check out
Rashdan Hussin
10:48 AM Datanory - GOLDCREST Production Ticket(ST) #11764 (Ticket Resolved): GOLDCREST - Salesman inform me, he can't check out
Salesman inform me, he can't check out, then he do like this only can check out
!73588c13-94e2-468f-8a3b-be62588b3...
Rashdan Hussin
03:10 PM Datanory - DAILYFRESH Production Ticket(ST) #11766 (Escalated to Level 3): DAILYFRESH - Van Goods Request Approval for SRB07 whose should be approve?
Rashdan Hussin
02:04 PM Datanory - DAILYFRESH Production Ticket(ST) #11766: DAILYFRESH - Van Goods Request Approval for SRB07 whose should be approve?
select * from approval_flow where org_id = 'A000003' and activity = 'Van Goods Request'
select * from approval_flow_...
Rashdan Hussin
11:38 AM Datanory - DAILYFRESH Production Ticket(ST) #11766 (Support In Progress): DAILYFRESH - Van Goods Request Approval for SRB07 whose should be approve?
Based on checking, SRB07 was assigned to two branches, SRB and SHA. And there is approver for both branches.
VanGood...
Rashdan Hussin
11:37 AM Datanory - DAILYFRESH Production Ticket(ST) #11766 (Ticket Resolved): DAILYFRESH - Van Goods Request Approval for SRB07 whose should be approve?
Hi Technical Team. For Van Goods Request Approval for SRB07 whose should be approve? SRB01 right? But this 2 days, th... Rashdan Hussin
02:57 PM Datanory - SNEKKU Production Ticket(ST) #11762 (Escalated to Level 3): SNEKKU - why last visit shown 20/05/24 for 10T09, user MC5?
select * from member where member_cd = 'MC5'
select * from customer where customer_code = '10T09'
select * from t...
Rashdan Hussin
10:49 AM Datanory - SNEKKU Production Ticket(ST) #11762 (Support In Progress): SNEKKU - why last visit shown 20/05/24 for 10T09, user MC5?
Rashdan Hussin
09:02 AM Datanory - SNEKKU Production Ticket(ST) #11762 (Ticket Resolved): SNEKKU - why last visit shown 20/05/24 for 10T09, user MC5?
hi @Azhar MCC why last visit shown 20/05/24 for 10T09, user MC5? as last visit should be 07/05/24
!9ca139ae-f4d5-4...
Rashdan Hussin
10:56 AM Datanory - SNEKKU Production Ticket(ST) #11761 (Support In Progress): SNEKKU - receipt can add on details below?
in discussion with Lee Wei to get better expectations and explanation Muhammad Arif
08:58 AM Datanory - SNEKKU Production Ticket(ST) #11761 (Escalated to Level 3): SNEKKU - receipt can add on details below?
hi @Azhar MCC receipt can add on details below?
- Cheque No
- invoice and cn document Date
- original invoice and ...
Rashdan Hussin
10:45 AM Datanory - GOLDCREST Production Ticket(ST) #11763 (Ticket Resolved): GOLDCREST - didn't reflect to datonory SA report
Hi pls check, didn't reflect to datonory SA report INWWX001257-240520
CCWWX001287-240520
Rashdan Hussin
10:39 AM Datanory - GOLDCREST Production Ticket(ST) #11736 (Ticket Resolved): Goldcrest- Hi pls check, why didnt rounding up, unit price RM53.00
Muhammad Arif
10:37 AM Datanory - GOLDCREST Production Ticket(ST) #11731: Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
https://app.clickup.com/t/86epd0u9h Muhammad Arif
10:25 AM Datanory - GOLDCREST Production Ticket(ST) #11731 (Escalated to Level 3): Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
Muhammad Arif
10:07 AM Datanory - SNEKKU Production Ticket(ST) #11758 (Ticket Resolved): SNEKKU - unable save, shown bank blank
Rashdan Hussin

20/05/2024

06:19 PM Datanory - SNEKKU Production Ticket(ST) #11690: SNEKKU - help to check any setting wrong caused this
Shuern: the quantity in additional rule section has nothing to do with promotion qualifier quantity, it just showing... Rashdan Hussin
06:18 PM Datanory - SNEKKU Production Ticket(ST) #11691: SNEKKU - setting 3% for carton, but why not appear
Shuern: the quantity in additional rule section has nothing to do with promotion qualifier quantity, it just showing... Rashdan Hussin
06:12 PM Datanory - SUNTORY Production Ticket(ST) #11674 (Ticket Resolved): suntory- I saw the decimal point difference for 08th and 09th any reason ?
Rashdan Hussin
06:07 PM Datanory - SUNTORY Production Ticket(ST) #11674 (Support In Progress): suntory- I saw the decimal point difference for 08th and 09th any reason ?
Rashdan Hussin
06:05 PM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
Clickup status: Current Sprint Rashdan Hussin
05:59 PM Datanory - SUNTORY Production Ticket(ST) #11656 (Ticket Resolved): Suntory - [07/05, 20:50] MCC Cris: hi not sure if this is issue because when i filter 6th May, then data cannot show [07/05, 20:51] MCC Cris: when no select filter the 6th May data is shown
Rashdan Hussin
05:55 PM Datanory - SUNTORY Production Ticket(ST) #11656 (Pending Client Verification): Suntory - [07/05, 20:50] MCC Cris: hi not sure if this is issue because when i filter 6th May, then data cannot show [07/05, 20:51] MCC Cris: when no select filter the 6th May data is shown
Rashdan Hussin
05:49 PM Datanory - SNEKKU Production Ticket(ST) #11686: SNEKKU - other modules, follow item code ya, can change to follow item code?
Status in clickup: Test Rashdan Hussin
05:42 PM Datanory - SNEKKU Production Ticket(ST) #11647: SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
- now able to choose collection date
- but collection date not in sequence
Rashdan Hussin
05:26 PM Datanory - GOLDCREST Production Ticket(ST) #11750 (Support In Progress): GOLDCREST - So how to solve it? For this customer 302K/346 no more outstanding
Rashdan Hussin
10:15 AM Datanory - GOLDCREST Production Ticket(ST) #11750 (Ticket Resolved): GOLDCREST - So how to solve it? For this customer 302K/346 no more outstanding
Hi pls check, I296886 already paid 27/04/24 (bcoz this inv showing in mobile, salesman issue collection and wrongly ... Rashdan Hussin
05:17 PM Datanory - SNEKKU Production Ticket(ST) #11742 (Ticket Resolved): SNEKKU - collection unable approve
Rashdan Hussin
05:16 PM Datanory - GOLDCREST Production Ticket(ST) #11740 (Ticket Resolved): GOLDCREST - pls check this issue
Rashdan Hussin
05:15 PM Datanory - SUNTORY Production Ticket(ST) #11739 (Ticket Resolved): KYMMSENG - Another issue is Return
Rashdan Hussin
02:10 PM Datanory - SNEKKU Production Ticket(ST) #11758 (Support In Progress): SNEKKU - unable save, shown bank blank
Rashdan Hussin
02:10 PM Datanory - SNEKKU Production Ticket(ST) #11758 (Ticket Resolved): SNEKKU - unable save, shown bank blank
hi @Azhar MCC unable save, shown bank blank
but we never fill up ya
!4e14938d-0cb6-40c6-a16d-06a17cca46c2.jpg!
!...
Rashdan Hussin
10:55 AM Datanory - GOLDCREST Production Ticket(ST) #11748 (Pending Client Verification): GOLDCREST - why already settled the payment, still showing in mobile?
select * from customer where customer_code = '302M/170'
select * from member where member_id = '3285f21092ff4c4aa4b8...
Rashdan Hussin
10:49 AM Datanory - GOLDCREST Production Ticket(ST) #11748 (Support In Progress): GOLDCREST - why already settled the payment, still showing in mobile?
Rashdan Hussin
10:04 AM Datanory - GOLDCREST Production Ticket(ST) #11748 (Ticket Resolved): GOLDCREST - why already settled the payment, still showing in mobile?
Hi pls check, why already settled the payment, still showing in mobile?
Customer code: 302M/170
!457e1bba-38f9-...
Rashdan Hussin

18/05/2024

03:19 PM Datanory - GOLDCREST Production Ticket(ST) #11736 (Pending Client Feedback): Goldcrest- Hi pls check, why didnt rounding up, unit price RM53.00
Hi
Pls understand our office operating hours
Monday-Friday-8.30am to 5.30pm
Saturday-8.30am to 12.30pm
...
Muhammad Arif
10:53 AM Datanory - GOLDCREST Production Ticket(ST) #11736 (Support In Progress): Goldcrest- Hi pls check, why didnt rounding up, unit price RM53.00
in progress verify logic with tech team.
as first, i noticed that we integrate the mentioned invoice with PCS price,...
Muhammad Arif
03:14 PM Datanory - SNEKKU Production Ticket(ST) #11737 (Escalated to Level 3): Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
Muhammad Arif
11:42 AM Datanory - SNEKKU Production Ticket(ST) #11737 (Support In Progress): Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
Muhammad Arif
03:12 PM Datanory - GOLDCREST Production Ticket(ST) #11731: Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
need further discussion with Goldcrest admin as got 2 collection for this invoice, 1 is backend collection (Autocount... Muhammad Arif

17/05/2024

07:00 PM Datanory - SNEKKU Production Ticket(ST) #11742 (Pending Client Verification): SNEKKU - collection unable approve
Rashdan Hussin
02:54 PM Datanory - SNEKKU Production Ticket(ST) #11742 (Escalated to Level 3): SNEKKU - collection unable approve
Rashdan Hussin
02:51 PM Datanory - SNEKKU Production Ticket(ST) #11742 (Support In Progress): SNEKKU - collection unable approve
Rashdan Hussin
02:51 PM Datanory - SNEKKU Production Ticket(ST) #11742 (Ticket Resolved): SNEKKU - collection unable approve
hi @Azhar MCC, collection unable approve it got CN
!615a4615-1a37-49dc-b19f-5dd645a9aff8.jpg!
hi @Rashdan Hussi...
Rashdan Hussin
06:55 PM Datanory - GOLDCREST Production Ticket(ST) #11740 (Pending Client Verification): GOLDCREST - pls check this issue
select * from customer where customer_code = '302k/346'
select * from member where member_id = '2c9e40b5f5904775b711...
Rashdan Hussin
06:52 PM Datanory - GOLDCREST Production Ticket(ST) #11740 (Support In Progress): GOLDCREST - pls check this issue
Rashdan Hussin
02:46 PM Datanory - GOLDCREST Production Ticket(ST) #11740 (Ticket Resolved): GOLDCREST - pls check this issue
!6d1b2b10-8c72-4698-acbc-756394c497b0.jpg!
!ccb8ee38-f42d-4b75-96db-dbae4f2a5def.jpg!
!175551d6-8463-4470-ab3b-1b43...
Rashdan Hussin
06:52 PM Datanory - GOLDCREST Production Ticket(ST) #11741 (Pending Client Verification): GOLDCREST - why already settled the payment, still showing in mobile?
select * from customer where customer_code = '305p/009'
select * from member where member_id = '0d5eda133f2946f1aef0...
Rashdan Hussin
06:42 PM Datanory - GOLDCREST Production Ticket(ST) #11741 (Support In Progress): GOLDCREST - why already settled the payment, still showing in mobile?
Rashdan Hussin
02:48 PM Datanory - GOLDCREST Production Ticket(ST) #11741 (Ticket Resolved): GOLDCREST - why already settled the payment, still showing in mobile?
Hi pls check, why already settled the payment, still showing in mobile?
!8cd1a2d3-a946-420b-ba42-9e09616545f4.jpg!...
Rashdan Hussin
06:20 PM Datanory - SNEKKU Production Ticket(ST) #11737: Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
This part need to do testing where Do collection and approve collection on the next day
Could not replicate in the ...
Muhammed Azhar Mohamed Maideen
12:38 PM Datanory - SNEKKU Production Ticket(ST) #11737: Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
!WhatsApp%20Image%202024-05-17%20at%2012.36.13_86bfdfb9.jpg!
select * from txn_mobile_collection_header where ...
Muhammed Azhar Mohamed Maideen
12:27 PM Datanory - SNEKKU Production Ticket(ST) #11737 (Ticket Resolved): Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
Muhammed Azhar Mohamed Maideen
06:13 PM Datanory - GOLDCREST Production Ticket(ST) #11731: Hi pls check, CCMCJ000285-240515 didn't reflect to autocount

select * from txn_mobile_collection_invoice where col_id= '04d4dd14-409b-4f60-b391-83bd568a4545'
select * from ...
Muhammed Azhar Mohamed Maideen
05:15 PM Datanory - GOLDCREST Production Ticket(ST) #11736: Goldcrest- Hi pls check, why didnt rounding up, unit price RM53.00
SELECT
sod.base_uom_list_price,
pp.selling_price,
pt.item_name,
pt.item_code,
pp.sellin...
Muhammed Azhar Mohamed Maideen
12:24 PM Datanory - GOLDCREST Production Ticket(ST) #11736 (Ticket Resolved): Goldcrest- Hi pls check, why didnt rounding up, unit price RM53.00
!WhatsApp%20Image%202024-05-17%20at%2010.50.46_ab7b57a1.jpg!
Muhammed Azhar Mohamed Maideen
04:30 PM Datanory - SUNTORY Production Ticket(ST) #11739 (Pending Client Verification): KYMMSENG - Another issue is Return
Rashdan Hussin
04:27 PM Datanory - SUNTORY Production Ticket(ST) #11739 (Support In Progress): KYMMSENG - Another issue is Return
Rashdan Hussin
02:42 PM Datanory - SUNTORY Production Ticket(ST) #11739 (Ticket Resolved): KYMMSENG - Another issue is Return
Promo Error > Return Goods Stock into system > But how come my stock still non add back ...?
any step miss-out
!3...
Rashdan Hussin
12:03 PM Datanory - GOLDCREST Production Ticket(ST) #11723 (Escalated to Level 3): Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
https://app.clickup.com/t/86epc9933 Muhammed Azhar Mohamed Maideen
11:32 AM Datanory - GOLDCREST Production Ticket(ST) #11723: Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
select * from txn_invoice_history_header where invoice_no= 'INWWQ000613-240515'
select * from txn_invoice_history_de...
Muhammed Azhar Mohamed Maideen
11:16 AM Datanory - GOLDCREST Production Ticket(ST) #11723: Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
select * from txn_invoice_history_header where invoice_no= 'INWWQ000311-240417'
select * from txn_invoice_history_de...
Muhammed Azhar Mohamed Maideen
09:25 AM Datanory - NIBOU Production Ticket(ST) #11705 (Ticket Resolved): NIBOU - checking all the active users for Nibou
Dear @Louise Lim,

Kindly refer below information as requested:
AIDAH
Mar-24
FOO
Feb-24
JUSTIN
...
Rashdan Hussin

16/05/2024

04:17 PM Datanory - SUNTORY Production Ticket(ST) #11726 (Escalated to Level 3): Suntory- @~Cris Neoh saleperson got feedback that when he enters order,he have selected discount, but after he upload the discount does not appear on the final invoice.
https://app.clickup.com/t/86epc33ck Muhammed Azhar Mohamed Maideen
04:16 PM Datanory - SUNTORY Production Ticket(ST) #11726 (Support In Progress): Suntory- @~Cris Neoh saleperson got feedback that when he enters order,he have selected discount, but after he upload the discount does not appear on the final invoice.
Muhammed Azhar Mohamed Maideen
02:45 PM Datanory - GOLDCREST Production Ticket(ST) #11723 (Pending Client Feedback): Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
Hi @~Suzanne , kindly help to request user WWQ to upload database for further checking. Muhammad Arif
02:44 PM Datanory - GOLDCREST Production Ticket(ST) #11723 (Support In Progress): Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
Muhammad Arif
01:14 PM Datanory - GOLDCREST Production Ticket(ST) #11723: Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
Based on my finding, I suspect there is reciept issue ( it did not show complete SKUs in the list)
SELECT ptem.item_...
Muhammed Azhar Mohamed Maideen
02:44 PM Datanory - GOLDCREST Production Ticket(ST) #11731 (Pending Client Feedback): Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
hi @~Suzanne , can we remote to your anydesk? Muhammad Arif
12:10 PM Datanory - GOLDCREST Production Ticket(ST) #11731 (Support In Progress): Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
Hi @~Suzanne , noted on the escalation. We will check on it and revert back in soonest possible.
!2.jpg!
!1.jpg!
Muhammad Arif
12:09 PM Datanory - GOLDCREST Production Ticket(ST) #11731 (Ticket Resolved): Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
Muhammad Arif
12:47 PM Datanory - SNEKKU Production Ticket(ST) #11690: SNEKKU - help to check any setting wrong caused this
the qualifier will not effect the promotion right .
the summary of the order for user reference on how much they hav...
Muhammed Azhar Mohamed Maideen
10:41 AM Datanory - SNEKKU Production Ticket(ST) #11727 (Ticket Resolved): SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
Muhammed Azhar Mohamed Maideen
10:11 AM Datanory - SNEKKU Production Ticket(ST) #11727 (Pending Client Verification): SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
!WhatsApp%20Image%202024-05-16%20at%2009.57.34_b2a5fb6a.jpg!
Muhammed Azhar Mohamed Maideen
10:01 AM Datanory - SUNTORY Production Ticket(ST) #11721 (Ticket Resolved): Suntory- No promotion for all items
The root cause is due to the customer is created today, but the refresh promotion engine run at midnight Muhammad Arif
10:00 AM Datanory - SUNTORY Production Ticket(ST) #11721 (Pending Client Verification): Suntory- No promotion for all items
Muhammad Arif
10:00 AM Datanory - SUNTORY Production Ticket(ST) #11721 (Support In Progress): Suntory- No promotion for all items
Muhammad Arif
09:59 AM Datanory - GOLDCREST Production Ticket(ST) #11720 (Ticket Resolved): Goldcrest- hi, INJNL001833-240514 didn't shown in salesman activity report
Muhammad Arif
09:58 AM Datanory - GOLDCREST Production Ticket(ST) #11720 (Pending Client Verification): Goldcrest- hi, INJNL001833-240514 didn't shown in salesman activity report
Hi @~Goldcrest Hotline , the mentioned invoice and collection already appear in the salesman activity report. the roo... Muhammad Arif

15/05/2024

06:18 PM Datanory - SNEKKU Production Ticket(ST) #11727: SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
https://app.clickup.com/t/86epbw7k5 Muhammed Azhar Mohamed Maideen
06:18 PM Datanory - SNEKKU Production Ticket(ST) #11727 (Escalated to Level 3): SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
Muhammed Azhar Mohamed Maideen
06:17 PM Datanory - SNEKKU Production Ticket(ST) #11727 (Support In Progress): SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
Muhammed Azhar Mohamed Maideen
06:17 PM Datanory - SNEKKU Production Ticket(ST) #11727 (Ticket Resolved): SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
!WhatsApp%20Image%202024-05-15%20at%2017.59.08_08c5a08b.jpg!
!WhatsApp%20Image%202024-05-15%20at%2017.59.00_bf6c0229...
Muhammed Azhar Mohamed Maideen
06:15 PM Datanory - SNEKKU Production Ticket(ST) #11712: hi @Azhar13 again, already deduct previously, but still shown in collection
https://app.clickup.com/t/86epbw0x3 Muhammed Azhar Mohamed Maideen
06:14 PM Datanory - SNEKKU Production Ticket(ST) #11724 (Ticket Resolved): Snekku- hi, pls help check, collection ccmn5000009-240418 has minus the CN/002073 - RM 2.56 but now want to do new collection, and this CN still appear. customer is 5P517 Wan Shing Mktg S/B.

Muhammed Azhar Mohamed Maideen
06:13 PM Datanory - SNEKKU Production Ticket(ST) #11724 (Support In Progress): Snekku- hi, pls help check, collection ccmn5000009-240418 has minus the CN/002073 - RM 2.56 but now want to do new collection, and this CN still appear. customer is 5P517 Wan Shing Mktg S/B.
Muhammed Azhar Mohamed Maideen
02:20 PM Datanory - SNEKKU Production Ticket(ST) #11724 (Ticket Resolved): Snekku- hi, pls help check, collection ccmn5000009-240418 has minus the CN/002073 - RM 2.56 but now want to do new collection, and this CN still appear. customer is 5P517 Wan Shing Mktg S/B.
hi, pls help check, collection ccmn5000009-240418 has minus the CN/002073 - RM 2.56 but now want to do new collection... Muhammed Azhar Mohamed Maideen
06:01 PM Datanory - SUNTORY Production Ticket(ST) #11721: Suntory- No promotion for all items
-- Handover to arif
Muhammed Azhar Mohamed Maideen
12:10 PM Datanory - SUNTORY Production Ticket(ST) #11721 (Ticket Resolved): Suntory- No promotion for all items
!WhatsApp%20Image%202024-05-15%20at%2010.00.51_93a8c57d.jpg!
@Rashdan Hussin MCC pls check & try simulate based ...
Muhammed Azhar Mohamed Maideen
05:34 PM Datanory - GOLDCREST Production Ticket(ST) #11720 (Pending Client Feedback): Goldcrest- hi, INJNL001833-240514 didn't shown in salesman activity report
Hi,
"hi, INJNL001833-240514 didn't shown in salesman activity report"
check with you, this customer should be under...
Muhammad Arif
03:55 PM Datanory - GOLDCREST Production Ticket(ST) #11720 (Escalate to 2nd Level Support): Goldcrest- hi, INJNL001833-240514 didn't shown in salesman activity report
Muhammed Azhar Mohamed Maideen
11:30 AM Datanory - GOLDCREST Production Ticket(ST) #11720 (Support In Progress): Goldcrest- hi, INJNL001833-240514 didn't shown in salesman activity report

select * from txn_mobile_collection_header where col_id like 'd264571c-4cff-478d-844d-0d5633733ab7'
select * from ...
Muhammed Azhar Mohamed Maideen
11:28 AM Datanory - GOLDCREST Production Ticket(ST) #11720 (Ticket Resolved): Goldcrest- hi, INJNL001833-240514 didn't shown in salesman activity report
Muhammed Azhar Mohamed Maideen
04:49 PM Datanory - DAILYFRESH Production Ticket(ST) #11722 (Ticket Resolved): DailyFresh- Hi Technical Team. 2 nama cstmr tiAda dalam list handheld user tapi dalam sistem sy, ada dalam sistem. Boleh check? For JHB05.
Muhammed Azhar Mohamed Maideen
12:44 PM Datanory - DAILYFRESH Production Ticket(ST) #11722 (Pending Client Verification): DailyFresh- Hi Technical Team. 2 nama cstmr tiAda dalam list handheld user tapi dalam sistem sy, ada dalam sistem. Boleh check? For JHB05.
Muhammed Azhar Mohamed Maideen
12:38 PM Datanory - DAILYFRESH Production Ticket(ST) #11722 (Support In Progress): DailyFresh- Hi Technical Team. 2 nama cstmr tiAda dalam list handheld user tapi dalam sistem sy, ada dalam sistem. Boleh check? For JHB05.
Muhammed Azhar Mohamed Maideen
12:37 PM Datanory - DAILYFRESH Production Ticket(ST) #11722 (Ticket Resolved): DailyFresh- Hi Technical Team. 2 nama cstmr tiAda dalam list handheld user tapi dalam sistem sy, ada dalam sistem. Boleh check? For JHB05.
!WhatsApp%20Image%202024-05-15%20at%2011.54.44_7664b5e5.jpg!
!WhatsApp%20Image%202024-05-15%20at%2011.54.44_3acf9b6b...
Muhammed Azhar Mohamed Maideen
03:59 PM Datanory - SUNTORY Production Ticket(ST) #11726 (Ticket Resolved): Suntory- @~Cris Neoh saleperson got feedback that when he enters order,he have selected discount, but after he upload the discount does not appear on the final invoice.
@Rashdan Hussin MCC please log this issue and further check
!WhatsApp%20Image%202024-05-15%20at%2015.23.05_d4b3dd9e....
Muhammed Azhar Mohamed Maideen
03:06 PM Datanory - DAILYFRESH Production Ticket(ST) #11719 (Ticket Resolved): Dailyfresh - Tapi stock roti pulak xda
Muhammad Arif
02:22 PM Datanory - DAILYFRESH Production Ticket(ST) #11719 (Pending Client Feedback): Dailyfresh - Tapi stock roti pulak xda
@~Nana Azira as per our called, kindly request user to do van good request (internal adjustment) for this inventory c... Muhammed Azhar Mohamed Maideen
02:21 PM Datanory - DAILYFRESH Production Ticket(ST) #11719 (Support In Progress): Dailyfresh - Tapi stock roti pulak xda
Muhammed Azhar Mohamed Maideen
10:12 AM Datanory - DAILYFRESH Production Ticket(ST) #11719 (Ticket Resolved): Dailyfresh - Tapi stock roti pulak xda
!WhatsApp%20Image%202024-05-15%20at%2009.23.58_c2b9be2e.jpg!
Muhammed Azhar Mohamed Maideen
02:49 PM Datanory - DAILYFRESH Production Ticket(ST) #11715 (Ticket Resolved): JHR05 cannot log in. Can somebody help? The password should be 123456. but user cannot log in.
Muhammad Arif
09:19 AM Datanory - DAILYFRESH Production Ticket(ST) #11715 (Pending Client Verification): JHR05 cannot log in. Can somebody help? The password should be 123456. but user cannot log in.
Muhammad Arif
09:16 AM Datanory - DAILYFRESH Production Ticket(ST) #11715 (Support In Progress): JHR05 cannot log in. Can somebody help? The password should be 123456. but user cannot log in.
Muhammad Arif
09:16 AM Datanory - DAILYFRESH Production Ticket(ST) #11715 (Ticket Resolved): JHR05 cannot log in. Can somebody help? The password should be 123456. but user cannot log in.
JHR05 cannot log in. Can somebody help? The password should be 123456. but user cannot log in. Muhammad Arif
02:18 PM Datanory - GOLDCREST Production Ticket(ST) #11723 (Ticket Resolved): Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
!WhatsApp%20Image%202024-05-15%20at%2013.36.52_f0ab5e80.jpg!
!WhatsApp%20Image%202024-05-15%20at%2013.37.23_78ea9128...
Muhammed Azhar Mohamed Maideen
11:36 AM Datanory - GOLDCREST Production Ticket(ST) #11702 (Ticket Resolved): goldcrest- Hi pls check, direction missing
Muhammed Azhar Mohamed Maideen

14/05/2024

06:37 PM Datanory - SNEKKU Production Ticket(ST) #11692: SNEKKU - Some of the picture empty and half
- user already use wifi but the image still same.
escalate to azhar. end of shift.
Rashdan Hussin
06:35 PM Datanory - SNEKKU Production Ticket(ST) #11685: SNEKKU - Hi @Azhar13 Unable upload photo, please assist
- already simulate the issue by take photo in sales order and photo taking module using admin on behalf mo.
- cannot...
Rashdan Hussin
06:30 PM Datanory - NIBOU Production Ticket(ST) #11705 (Pending Client Verification): NIBOU - checking all the active users for Nibou
--mobile login
select distinct a.member_id, b.member_cd from sync_mobile_token a
inner join member b on a.member_id...
Rashdan Hussin
06:27 PM Datanory - NIBOU Production Ticket(ST) #11705 (Support In Progress): NIBOU - checking all the active users for Nibou
Rashdan Hussin
10:35 AM Datanory - NIBOU Production Ticket(ST) #11705 (Ticket Resolved): NIBOU - checking all the active users for Nibou
Dear Arif,
Following up on our previous discussion, could you please help by checking all the active users for Nib...
Rashdan Hussin
05:51 PM Datanory - GOLDCREST Production Ticket(ST) #11698 (Ticket Resolved): Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX001142-240510
Muhammed Azhar Mohamed Maideen
05:46 PM Datanory - GOLDCREST Production Ticket(ST) #11698 (Pending Client Verification): Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX001142-240510
Muhammed Azhar Mohamed Maideen
04:09 PM Datanory - GOLDCREST Production Ticket(ST) #11698: Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX001142-240510


select * into DMS_EcoSystem_backup_table.dbo.txn_mobile_collection_header_14052024
from DMS_EcoSystem.dbo.txn_...
Muhammed Azhar Mohamed Maideen
04:54 PM Datanory - SNEKKU Production Ticket(ST) #11709 (Ticket Resolved): SNEKKU - Issue of collection in web
Rashdan Hussin
02:14 PM Datanory - SNEKKU Production Ticket(ST) #11709 (Support In Progress): SNEKKU - Issue of collection in web
--select * into DMS_Ecosystem_Backup_Table.dbo._txn_mobile_collection_header_20240514
--from DMS_EcoSystem.dbo.txn_m...
Rashdan Hussin
02:14 PM Datanory - SNEKKU Production Ticket(ST) #11709 (Ticket Resolved): SNEKKU - Issue of collection in web
- Found some collections details were not correct.
- Admin use cheque and CN to knock off invoices but CN was recog...
Rashdan Hussin
04:49 PM Datanory - SUNTORY Production Ticket(ST) #11643 (Pending Client Feedback): SUNTORY - block certain URL in android enterprise
- Already enable firewall for Suntory02 profile policy.
- Wait feedback from client to able to proceed apply firewal...
Rashdan Hussin
10:37 AM Datanory - SUNTORY Production Ticket(ST) #11643 (Support In Progress): SUNTORY - block certain URL in android enterprise
Rashdan Hussin
04:45 PM Datanory - SNEKKU Production Ticket(ST) #11667 (Ticket Resolved): SNEKKU - hi @Azhar13 why invoice total amount difference?
Rashdan Hussin
03:28 PM Datanory - SNEKKU Production Ticket(ST) #11712: hi @Azhar13 again, already deduct previously, but still shown in collection
select * from txn_mobile_collection_header where col_id like '432743db-5af4-46d7-a303-a447d93331d2'
select * from tx...
Muhammed Azhar Mohamed Maideen
03:28 PM Datanory - SNEKKU Production Ticket(ST) #11712 (Escalated to Level 3): hi @Azhar13 again, already deduct previously, but still shown in collection
When a collection is completed on the mobile app and the user uploads the database, the invoice balance should be kno... Muhammed Azhar Mohamed Maideen
03:16 PM Datanory - SNEKKU Production Ticket(ST) #11712 (Support In Progress): hi @Azhar13 again, already deduct previously, but still shown in collection
Muhammed Azhar Mohamed Maideen
03:16 PM Datanory - SNEKKU Production Ticket(ST) #11712 (Ticket Resolved): hi @Azhar13 again, already deduct previously, but still shown in collection
Muhammed Azhar Mohamed Maideen
03:06 PM Datanory - SNEKKU Production Ticket(ST) #11708 (Ticket Resolved): Snekku- hi @Azhar13 unable approve
Muhammed Azhar Mohamed Maideen
02:22 PM Datanory - SNEKKU Production Ticket(ST) #11708 (Pending Client Verification): Snekku- hi @Azhar13 unable approve
Muhammed Azhar Mohamed Maideen
12:47 PM Datanory - SNEKKU Production Ticket(ST) #11708 (Escalated to Level 3): Snekku- hi @Azhar13 unable approve
https://app.clickup.com/t/86epbec18 Muhammed Azhar Mohamed Maideen
12:44 PM Datanory - SNEKKU Production Ticket(ST) #11708 (Support In Progress): Snekku- hi @Azhar13 unable approve
Muhammed Azhar Mohamed Maideen
12:44 PM Datanory - SNEKKU Production Ticket(ST) #11708 (Ticket Resolved): Snekku- hi @Azhar13 unable approve
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Muhammed Azhar Mohamed Maideen
12:09 PM Datanory - GOLDCREST Production Ticket(ST) #11702 (Support In Progress): goldcrest- Hi pls check, direction missing
Muhammed Azhar Mohamed Maideen
09:18 AM Datanory - GOLDCREST Production Ticket(ST) #11702 (Ticket Resolved): goldcrest- Hi pls check, direction missing
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!WhatsApp%20Image%202024-05-13%20at%2017.08.41_430bb8bb...
Muhammed Azhar Mohamed Maideen
12:07 PM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
As I checked with shu ern this is already fixed and waiting for jann advise on production release. Muhammed Azhar Mohamed Maideen
12:05 PM Datanory - SUNTORY Production Ticket(ST) #11656: Suntory - [07/05, 20:50] MCC Cris: hi not sure if this is issue because when i filter 6th May, then data cannot show [07/05, 20:51] MCC Cris: when no select filter the 6th May data is shown
technical team claimed that this issue has been fixed but As I tested in the suntory the issue is still there where I... Muhammed Azhar Mohamed Maideen
11:37 AM Datanory - GOLDCREST Production Ticket(ST) #11676 (Ticket Resolved): Goldcrest- Hi pls check, this 2 collection number missing CCWWQ000575-240508, CCWWX001113-240508
Muhammed Azhar Mohamed Maideen

13/05/2024

07:58 PM Datanory - SNEKKU Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
@~Leewei here the updated collection receipt from mobile for collection CCMS2000023-240508. Kindly refer the receipt ... Rashdan Hussin
05:36 PM Datanory - GOLDCREST Production Ticket(ST) #11698: Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX001142-240510
1. Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX001142-240510
findings:
Collectio...
Muhammad Arif
05:34 PM Datanory - GOLDCREST Production Ticket(ST) #11698 (Support In Progress): Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX001142-240510
Muhammad Arif
03:28 PM Datanory - GOLDCREST Production Ticket(ST) #11698 (Ticket Resolved): Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX001142-240510
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!5.jpg!
!3.jpg!
!1.jpg!
Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX00...
Muhammad Arif
03:32 PM Datanory - SNEKKU Production Ticket(ST) #11690 (Escalated to Level 3): SNEKKU - help to check any setting wrong caused this
Muhammed Azhar Mohamed Maideen
03:30 PM Datanory - SNEKKU Production Ticket(ST) #11690 (Support In Progress): SNEKKU - help to check any setting wrong caused this
https://app.clickup.com/t/86epb655e Muhammed Azhar Mohamed Maideen
03:29 PM Datanory - SNEKKU Production Ticket(ST) #11691: SNEKKU - setting 3% for carton, but why not appear
https://app.clickup.com/t/86epb655e Muhammed Azhar Mohamed Maideen
03:29 PM Datanory - SNEKKU Production Ticket(ST) #11691 (Escalated to Level 3): SNEKKU - setting 3% for carton, but why not appear
Muhammed Azhar Mohamed Maideen
03:27 PM Datanory - SNEKKU Production Ticket(ST) #11691 (Support In Progress): SNEKKU - setting 3% for carton, but why not appear
Muhammed Azhar Mohamed Maideen
03:27 PM Datanory - GOLDCREST Production Ticket(ST) #11539 (Ticket Resolved): GOLDCREST - Hi pls check, WWQ 19/04/24 stock bal.
Rashdan Hussin
11:35 AM Datanory - GOLDCREST Production Ticket(ST) #11539 (Pending Client Verification): GOLDCREST - Hi pls check, WWQ 19/04/24 stock bal.
This is due to the cancelled foc items did not update the actual inventory. Same issue happened to WWX and WWQ.
W...
Rashdan Hussin
03:17 PM Production Ticket(ST) #11385 (Escalated to Level 3): Product Data Import Issues
@Mcc Jann as tested, if using xlsx file in route plan module, there is no issue to import but if using csv file will ... Muhammad Arif
03:16 PM Production Ticket(ST) #11385 (Support In Progress): Product Data Import Issues
Muhammad Arif
03:16 PM Production Ticket(ST) #11384 (Escalated to Level 3): Customer Data Import Issues
@Mcc Jann as tested, if using xlsx file in route plan module, there is no issue to import but if using csv file will ... Muhammad Arif
02:39 PM Production Ticket(ST) #11384 (Support In Progress): Customer Data Import Issues
Muhammad Arif
02:30 PM Datanory - GOLDCREST Production Ticket(ST) #11604 (Ticket Resolved): can help to delete credit note for this 3 acc?
Muhammad Arif
02:28 PM Datanory - GOLDCREST Production Ticket(ST) #11695 (Ticket Resolved): RE: Goldcrest Active User Start period
Muhammad Arif
10:54 AM Datanory - GOLDCREST Production Ticket(ST) #11695 (Pending Client Verification): RE: Goldcrest Active User Start period
Muhammad Arif
10:54 AM Datanory - GOLDCREST Production Ticket(ST) #11695 (Support In Progress): RE: Goldcrest Active User Start period
Muhammad Arif
10:49 AM Datanory - GOLDCREST Production Ticket(ST) #11695 (Ticket Resolved): RE: Goldcrest Active User Start period
Dear Arif,
Following up on our previous discussion, could you please help by checking all the active users for Gol...
Muhammad Arif
12:03 PM Datanory - DAILYFRESH Production Ticket(ST) #11696 (Ticket Resolved): Daily Fresh- Hi Technical team. SEL14 tak boleh print kertas untuk 99 speedmart.advice pls. Urgent!!
Muhammed Azhar Mohamed Maideen
11:58 AM Datanory - DAILYFRESH Production Ticket(ST) #11696 (Support In Progress): Daily Fresh- Hi Technical team. SEL14 tak boleh print kertas untuk 99 speedmart.advice pls. Urgent!!
Muhammed Azhar Mohamed Maideen
11:44 AM Datanory - DAILYFRESH Production Ticket(ST) #11696 (Ticket Resolved): Daily Fresh- Hi Technical team. SEL14 tak boleh print kertas untuk 99 speedmart.advice pls. Urgent!!
Muhammed Azhar Mohamed Maideen
11:59 AM Datanory - SNEKKU Production Ticket(ST) #11692 (Support In Progress): SNEKKU - Some of the picture empty and half
Rashdan Hussin
11:58 AM Datanory - DAILYFRESH Production Ticket(ST) #11678 (Ticket Resolved): DailyFresh- kindly see highlighted. how come call rate is 100% but still have missed calls?
Muhammed Azhar Mohamed Maideen
11:49 AM Datanory - SNEKKU Production Ticket(ST) #11672 (Ticket Resolved): Snekku - hi, pls check why collection of CCMC4000006 is missing?
Muhammed Azhar Mohamed Maideen
10:49 AM Datanory - GOLDCREST Production Ticket(ST) #11688 (Ticket Resolved): GOLDCREST - inv & collection didn't reflect to autocount
Rashdan Hussin
10:24 AM Datanory - OROMEO Production Ticket(ST) #11675 (Ticket Resolved): OROMEO - import the assigned merchandiser to Datanory
Rashdan Hussin
10:21 AM Datanory - GOLDCREST Production Ticket(ST) #11615 (Ticket Resolved): hi, just now check still got cn in this 3acc
Rashdan Hussin
09:41 AM Production Ticket(ST) #11573 (Ticket Resolved): Doc No For Collection Receipt On Mobile Show Undefined
Muhammad Arif
09:40 AM Datanory - DAILYFRESH Production Ticket(ST) #11574 (Ticket Resolved): DAILYFRESH - kedai cash bile buat bil jadi credit
Muhammad Arif
09:38 AM Datanory - GOLDCREST Production Ticket(ST) #11596 (Ticket Resolved): can help to check it is jump sequence no.?
Muhammad Arif
09:38 AM Datanory - PRIMAASIA Production Ticket(ST) #11605 (Ticket Resolved): Y this error come like that
Muhammad Arif
09:17 AM Datanory - SNEKKU Production Ticket(ST) #11612 (Ticket Resolved): 1. this one need your help to check why the CN will appear under collection type column?
Muhammad Arif
09:03 AM Datanory - SNEKKU Production Ticket(ST) #11617 (Ticket Resolved): hi, may i know how we can trace back the status of missing collection number?
Muhammad Arif

12/05/2024

05:07 PM Datanory - OROMEO Production Ticket(ST) #11675 (Pending Client Verification): OROMEO - import the assigned merchandiser to Datanory
--create table #TempTableCustUser (
-- customer_code varchar(50),
-- user_code varchar(50)
--)
select * from #T...
Rashdan Hussin
04:44 PM Datanory - OROMEO Production Ticket(ST) #11675 (Support In Progress): OROMEO - import the assigned merchandiser to Datanory
Rashdan Hussin
02:32 PM Datanory - SNEKKU Production Ticket(ST) #11692 (Pending Client Feedback): SNEKKU - Some of the picture empty and half
Tested from our side found no issue to show the picture. Can you check and ensure your network connection is good?
...
Rashdan Hussin
02:31 PM Datanory - SNEKKU Production Ticket(ST) #11692 (Support In Progress): SNEKKU - Some of the picture empty and half
Rashdan Hussin
02:31 PM Datanory - SNEKKU Production Ticket(ST) #11692 (Ticket Resolved): SNEKKU - Some of the picture empty and half
Some of the picture empty and half
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Rashdan Hussin
02:28 PM Datanory - SNEKKU Production Ticket(ST) #11691 (Ticket Resolved): SNEKKU - setting 3% for carton, but why not appear
And setting 3% for carton, but why not appear ya
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This setting for ct...
Rashdan Hussin
02:25 PM Datanory - SNEKKU Production Ticket(ST) #11690 (Ticket Resolved): SNEKKU - help to check any setting wrong caused this
Hi @Azhar MCC Please help to check any setting wrong caused this?
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Rashdan Hussin
01:39 PM Datanory - SNEKKU Production Ticket(ST) #11689 (Ticket Resolved): SNEKKU - can't view product list for customer group ES RM 2
Rashdan Hussin
01:36 PM Datanory - SNEKKU Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
Hi @Azhar MCC Please provide payment receipt, thanks Rashdan Hussin

11/05/2024

05:03 PM Datanory - SNEKKU Production Ticket(ST) #11689 (Pending Client Verification): SNEKKU - can't view product list for customer group ES RM 2
Rashdan Hussin
04:00 PM Datanory - SNEKKU Production Ticket(ST) #11689 (Support In Progress): SNEKKU - can't view product list for customer group ES RM 2
select * from chain where org_id = 'snekku' and chain_code = 'ES RM2'
select * from mst_price_code where org_id = ...
Rashdan Hussin
03:59 PM Datanory - SNEKKU Production Ticket(ST) #11689 (Ticket Resolved): SNEKKU - can't view product list for customer group ES RM 2
Hi pls help to check why datanory apps can't view product list for customer group ES RM 2 Rashdan Hussin
01:21 PM Datanory - SNEKKU Production Ticket(ST) #11686 (Escalated to Level 3): SNEKKU - other modules, follow item code ya, can change to follow item code?
Rashdan Hussin
12:28 PM Datanory - SNEKKU Production Ticket(ST) #11686 (Support In Progress): SNEKKU - other modules, follow item code ya, can change to follow item code?
Rashdan Hussin
12:28 PM Datanory - SNEKKU Production Ticket(ST) #11686 (Ticket Resolved): SNEKKU - other modules, follow item code ya, can change to follow item code?
User request Sales Order History module in mobile apps need to sort by item code. Rashdan Hussin
01:12 PM Datanory - GOLDCREST Production Ticket(ST) #11688: GOLDCREST - inv & collection didn't reflect to autocount
select * from member where member_cd = 'jnl'
select * from txn_mobile_collection_header where created_by = 'afa916...
Rashdan Hussin
01:12 PM Datanory - GOLDCREST Production Ticket(ST) #11688 (Pending Client Feedback): GOLDCREST - inv & collection didn't reflect to autocount
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!3afb8aa2-9a93-4b58-89f1-b1199aad0a74.jpg!
@~Goldcrest Hotline based o...
Rashdan Hussin
01:10 PM Datanory - GOLDCREST Production Ticket(ST) #11688 (Support In Progress): GOLDCREST - inv & collection didn't reflect to autocount
Rashdan Hussin
12:36 PM Datanory - GOLDCREST Production Ticket(ST) #11688 (Ticket Resolved): GOLDCREST - inv & collection didn't reflect to autocount
Morning, inv & collection didn't reflect to autocount
Invoice INJNL001796-240510 - INJNL001800-240510
Collection CC...
Rashdan Hussin
12:34 PM Datanory - PRIMAASIA Production Ticket(ST) #11687 (Ticket Resolved): PRIMAASIA - salesman cant login to his Datanory apps
Rashdan Hussin
12:31 PM Datanory - PRIMAASIA Production Ticket(ST) #11687 (Support In Progress): PRIMAASIA - salesman cant login to his Datanory apps
Rashdan Hussin
12:30 PM Datanory - PRIMAASIA Production Ticket(ST) #11687 (Ticket Resolved): PRIMAASIA - salesman cant login to his Datanory apps
Hi Support Team, our salesman cant login to his Datanory apps. Kindly assist soonest possible. Thanks.
!ea15ac69-9ba...
Rashdan Hussin
12:24 PM Datanory - SNEKKU Production Ticket(ST) #11685 (Support In Progress): SNEKKU - Hi @Azhar13 Unable upload photo, please assist
Feedback from user:
- Try if photo take for customer edit details then can upload
- But take for sales order and ph...
Rashdan Hussin
12:18 PM Datanory - SNEKKU Production Ticket(ST) #11667 (Pending Client Verification): SNEKKU - hi @Azhar13 why invoice total amount difference?
Rashdan Hussin
12:14 PM Datanory - SNEKKU Production Ticket(ST) #11667 (Support In Progress): SNEKKU - hi @Azhar13 why invoice total amount difference?
Rashdan Hussin
12:10 PM Datanory - SNEKKU Production Ticket(ST) #11632 (Ticket Resolved): SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
Rashdan Hussin

10/05/2024

05:37 PM Datanory - SNEKKU Production Ticket(ST) #11685 (Ticket Resolved): SNEKKU - Hi @Azhar13 Unable upload photo, please assist
!WhatsApp%20Image%202024-05-10%20at%2013.01.30_eb5a22c7.jpg!
!WhatsApp%20Image%202024-05-10%20at%2013.09.37_2c22624b...
Muhammed Azhar Mohamed Maideen
05:22 PM Datanory - SNEKKU Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
- Handover to Rashdan
_- end Shift
!WhatsApp%20Image%202024-05-10%20at%2017.11.27_bfdc1b0b.jpg!
this is the c...
Muhammed Azhar Mohamed Maideen
04:46 PM Datanory - SNEKKU Production Ticket(ST) #11679 (Ticket Resolved): SNEKKU - Hi @Azhar13 why different?
Rashdan Hussin
04:42 PM Datanory - SNEKKU Production Ticket(ST) #11679 (Support In Progress): SNEKKU - Hi @Azhar13 why different?
Rashdan Hussin
02:45 PM Datanory - SNEKKU Production Ticket(ST) #11679 (Ticket Resolved): SNEKKU - Hi @Azhar13 why different?
!WhatsApp%20Image%202024-05-10%20at%2013.49.41_3dde8399.jpg!
!WhatsApp%20Image%202024-05-10%20at%2013.49.26_7424aec8...
Muhammed Azhar Mohamed Maideen
02:42 PM Datanory - DAILYFRESH Production Ticket(ST) #11678 (Pending Client Verification): DailyFresh- kindly see highlighted. how come call rate is 100% but still have missed calls?
Muhammed Azhar Mohamed Maideen
02:41 PM Datanory - DAILYFRESH Production Ticket(ST) #11678 (Support In Progress): DailyFresh- kindly see highlighted. how come call rate is 100% but still have missed calls?
Muhammed Azhar Mohamed Maideen
02:41 PM Datanory - DAILYFRESH Production Ticket(ST) #11678 (Ticket Resolved): DailyFresh- kindly see highlighted. how come call rate is 100% but still have missed calls?
!WhatsApp%20Image%202024-05-10%20at%2011.20.21_628d6edc.jpg!
this are just 2 that i highlighted. there are more
Muhammed Azhar Mohamed Maideen
02:27 PM Datanory - GOLDCREST Production Ticket(ST) #11676 (Pending Client Verification): Goldcrest- Hi pls check, this 2 collection number missing CCWWQ000575-240508, CCWWX001113-240508
SELECT * FROM txn_mobile_collection_header WHERE COL_NO LIKE 'CCWWQ000575%'
SELECT * FROM di_mobile_txn_co...
Muhammed Azhar Mohamed Maideen
02:24 PM Datanory - GOLDCREST Production Ticket(ST) #11676 (Support In Progress): Goldcrest- Hi pls check, this 2 collection number missing CCWWQ000575-240508, CCWWX001113-240508
Muhammed Azhar Mohamed Maideen
11:55 AM Datanory - GOLDCREST Production Ticket(ST) #11676 (Ticket Resolved): Goldcrest- Hi pls check, this 2 collection number missing CCWWQ000575-240508, CCWWX001113-240508
Muhammed Azhar Mohamed Maideen
02:27 PM Datanory - SNEKKU Production Ticket(ST) #11632 (Pending Client Verification): SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
Rashdan Hussin
10:29 AM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
https://app.clickup.com/t/86epa86v1--> due date May 13 Muhammed Azhar Mohamed Maideen
10:28 AM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
https://app.clickup.com/t/86ep9na7q--> this issue has been solved Muhammed Azhar Mohamed Maideen
10:24 AM Datanory - OROMEO Production Ticket(ST) #11675 (Ticket Resolved): OROMEO - import the assigned merchandiser to Datanory
Hi Kamal,
Update done, seek for your assistance to import the assigned merchandiser to Datanory system.
Btw, no...
Rashdan Hussin
10:17 AM Datanory - SNEKKU Production Ticket(ST) #11672 (Pending Client Verification): Snekku - hi, pls check why collection of CCMC4000006 is missing?
Muhammed Azhar Mohamed Maideen
10:09 AM Datanory - SNEKKU Production Ticket(ST) #11672 (Support In Progress): Snekku - hi, pls check why collection of CCMC4000006 is missing?
Muhammed Azhar Mohamed Maideen
10:04 AM Datanory - SUNTORY Production Ticket(ST) #11674: suntory- I saw the decimal point difference for 08th and 09th any reason ?
As we checked with internal team , Chris informed that his team will check on this since it is low priority since th... Muhammed Azhar Mohamed Maideen
10:02 AM Datanory - SUNTORY Production Ticket(ST) #11674 (Ticket Resolved): suntory- I saw the decimal point difference for 08th and 09th any reason ?
!WhatsApp%20Image%202024-05-10%20at%2009.51.15_9dc4e598.jpg!
Muhammed Azhar Mohamed Maideen
09:06 AM Datanory - SNEKKU Production Ticket(ST) #11663 (Ticket Resolved): Snekku - CCMN3000022 - this transaction have 2 types of payment cash & chq but why import to systenm combine under 1 transaction only?
Muhammed Azhar Mohamed Maideen

09/05/2024

07:52 PM Datanory - OROMEO Production Ticket(ST) #11666 (Ticket Resolved): OROMEO - Update Chain Code For KK Supermart
Rashdan Hussin
03:11 PM Datanory - OROMEO Production Ticket(ST) #11666 (Pending Client Verification): OROMEO - Update Chain Code For KK Supermart
select * from customer where org_id = 'oromeo' and customer_name like '%KK SUPERMART%'
select * from chain where o...
Rashdan Hussin
02:57 PM Datanory - OROMEO Production Ticket(ST) #11666 (Support In Progress): OROMEO - Update Chain Code For KK Supermart
Rashdan Hussin
02:40 PM Datanory - OROMEO Production Ticket(ST) #11666 (Ticket Resolved): OROMEO - Update Chain Code For KK Supermart
Ada 2 KK Supermarket, KK Supermarket total outlet 760. Assign all to KK Mart Chain
!48c63111-02bf-42eb-8125-2bafba4e...
Rashdan Hussin
07:52 PM Datanory - GOLDCREST Production Ticket(ST) #11648 (Ticket Resolved): GOLDCREST - Customer 301M/022 should be no outstanding ady, but mobile keep showing outstanding inv
Rashdan Hussin
10:54 AM Datanory - GOLDCREST Production Ticket(ST) #11648 (Pending Client Verification): GOLDCREST - Customer 301M/022 should be no outstanding ady, but mobile keep showing outstanding inv
select * from txn_invoice_history_header where invoice_no = 'injnm000524-240403'
--update txn_invoice_history_head...
Rashdan Hussin
10:18 AM Datanory - GOLDCREST Production Ticket(ST) #11648 (Support In Progress): GOLDCREST - Customer 301M/022 should be no outstanding ady, but mobile keep showing outstanding inv
Rashdan Hussin
07:51 PM Datanory - SNEKKU Production Ticket(ST) #11651 (Ticket Resolved): SNEKKU - why on behalf module some become untick? as last time all ticked ya
Rashdan Hussin
02:35 PM Datanory - SNEKKU Production Ticket(ST) #11651: SNEKKU - why on behalf module some become untick? as last time all ticked ya
For temporary workaround, we already tick all the customers for Admin, MO and CS1 in On Behalf module.
We still i...
Rashdan Hussin
06:44 PM Datanory - DAILYFRESH Production Ticket(ST) #11568 (Ticket Resolved): DAILYFRESH - Unable to upload
Muhammed Azhar Mohamed Maideen
06:43 PM Datanory - SNEKKU Production Ticket(ST) #11663 (Pending Client Verification): Snekku - CCMN3000022 - this transaction have 2 types of payment cash & chq but why import to systenm combine under 1 transaction only?
Muhammed Azhar Mohamed Maideen
06:33 PM Datanory - SNEKKU Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
From shan you
collection created from myspft integrate to datanory but it is duplicated
reason for duplica...
Muhammed Azhar Mohamed Maideen
04:21 PM Datanory - SNEKKU Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
!WhatsApp%20Image%202024-05-09%20at%2016.22.24_be59aaee.jpg!
Muhammed Azhar Mohamed Maideen
04:17 PM Datanory - SNEKKU Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
SELECT * FROM txn_mobile_collection_header WHERE COL_NO LIKE '%CCMS2000023-240508%'
SELECT * FROM txn_mobile_collect...
Muhammed Azhar Mohamed Maideen
04:08 PM Datanory - SNEKKU Production Ticket(ST) #11667 (Ticket Resolved): SNEKKU - hi @Azhar13 why invoice total amount difference?
!WhatsApp%20Image%202024-05-09%20at%2014.50.36_45b8038f.jpg!
!WhatsApp%20Image%202024-05-09%20at%2014.52.03_d527f7ab...
Muhammed Azhar Mohamed Maideen
06:03 PM Datanory - SNEKKU Production Ticket(ST) #11672: Snekku - hi, pls check why collection of CCMC4000006 is missing?

-- MS2 user
SELECT * FROM txn_mobile_collection_header WHERE COL_NO LIKE '%CCMS2000024%'
SELECT * FROM ...
Muhammed Azhar Mohamed Maideen
06:00 PM Datanory - SNEKKU Production Ticket(ST) #11672 (Ticket Resolved): Snekku - hi, pls check why collection of CCMC4000006 is missing?
hi, pls check why collection of CCMS2000024 & 25 has jumping number. Muhammed Azhar Mohamed Maideen
02:37 PM Datanory - OROMEO Production Ticket(ST) #11644 (Ticket Resolved): OROMEO - Update Latest Oromeo User
Rashdan Hussin
02:36 PM Datanory - GOLDCREST Production Ticket(ST) #11665 (Ticket Resolved): GOLDCREST - Hi pls check S/078 didn't reflect datanory
Rashdan Hussin
11:00 AM Datanory - GOLDCREST Production Ticket(ST) #11665 (Pending Client Verification): GOLDCREST - Hi pls check S/078 didn't reflect datanory
select * from customer where customer_code = '302S/078'
select * from mst_branch where branch_id = 'EF8905EFA8A3461E...
Rashdan Hussin
10:57 AM Datanory - GOLDCREST Production Ticket(ST) #11665 (Support In Progress): GOLDCREST - Hi pls check S/078 didn't reflect datanory
Rashdan Hussin
10:57 AM Datanory - GOLDCREST Production Ticket(ST) #11665 (Ticket Resolved): GOLDCREST - Hi pls check S/078 didn't reflect datanory
Hi pls check S/078 didn't reflect datanory
!9e5cdb83-c87b-4b47-9505-0a930ccb27e7.jpg!
!87e4c329-7c29-45e7-948e-64cc...
Rashdan Hussin
02:26 PM Datanory - SNEKKU Production Ticket(ST) #11660 (Ticket Resolved): Snekku -hi, Please help to check this OR CCMS2000022-240507, approved but not import to System.
Muhammed Azhar Mohamed Maideen
11:26 AM Datanory - SNEKKU Production Ticket(ST) #11655 (Ticket Resolved): SNEKKU - hi @Azhar13 user MN8, planned route got missing outlet, MN2 also
Rashdan Hussin
11:21 AM Datanory - SNEKKU Production Ticket(ST) #11655 (Support In Progress): SNEKKU - hi @Azhar13 user MN8, planned route got missing outlet, MN2 also
Rashdan Hussin

08/05/2024

10:26 PM Datanory - OROMEO Production Ticket(ST) #11644 (Pending Client Verification): OROMEO - Update Latest Oromeo User
Rashdan Hussin
10:22 PM Datanory - OROMEO Production Ticket(ST) #11644 (Support In Progress): OROMEO - Update Latest Oromeo User
Rashdan Hussin
09:14 PM Datanory - SUNTORY Production Ticket(ST) #11630 (Ticket Resolved): SUNTORY - Cannot Setup Product Catalog
Rashdan Hussin
07:31 PM Datanory - SNEKKU Production Ticket(ST) #11651 (Support In Progress): SNEKKU - why on behalf module some become untick? as last time all ticked ya
handover to rashdan
User claim that all the send behalf customer has been ticked. as yesterday reported,some are u...
Muhammed Azhar Mohamed Maideen
07:26 PM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
https://app.clickup.com/t/86epa86v1
https://app.clickup.com/t/86ep9na7q
Muhammed Azhar Mohamed Maideen
07:09 PM Datanory - SNEKKU Production Ticket(ST) #11663 (Pending Client Feedback): Snekku - CCMN3000022 - this transaction have 2 types of payment cash & chq but why import to systenm combine under 1 transaction only?
Handover to rashdan
Azhar:
This one already fix for the future.
SELECT ihh.col_no,ihh.org_id,*
FROM txn_m...
Muhammed Azhar Mohamed Maideen
07:02 PM Datanory - SNEKKU Production Ticket(ST) #11663 (Support In Progress): Snekku - CCMN3000022 - this transaction have 2 types of payment cash & chq but why import to systenm combine under 1 transaction only?
Muhammed Azhar Mohamed Maideen
05:38 PM Datanory - SNEKKU Production Ticket(ST) #11663 (Ticket Resolved): Snekku - CCMN3000022 - this transaction have 2 types of payment cash & chq but why import to systenm combine under 1 transaction only?
Muhammed Azhar Mohamed Maideen
07:01 PM Datanory - SNEKKU Production Ticket(ST) #11660 (Pending Client Verification): Snekku -hi, Please help to check this OR CCMS2000022-240507, approved but not import to System.
!WhatsApp%20Image%202024-05-08%20at%2019.00.38_e3eebe4b.jpg!
Muhammed Azhar Mohamed Maideen
06:58 PM Datanory - SNEKKU Production Ticket(ST) #11660 (Support In Progress): Snekku -hi, Please help to check this OR CCMS2000022-240507, approved but not import to System.
SELECT * FROM txn_mobile_collection_header WHERE COL_NO LIKE '%CCMS2000022-240507%'
select * from txn_mobile_collect...
Muhammed Azhar Mohamed Maideen
01:43 PM Datanory - SNEKKU Production Ticket(ST) #11660 (Ticket Resolved): Snekku -hi, Please help to check this OR CCMS2000022-240507, approved but not import to System.
Muhammed Azhar Mohamed Maideen
05:41 PM Datanory - SNEKKU Production Ticket(ST) #11647: SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
Handover to rashdan Already release have to test and update the release note to snekku customer
https://app....
Muhammed Azhar Mohamed Maideen
01:12 PM Datanory - SUNTORY Production Ticket(ST) #11656 (Escalated to Level 3): Suntory - [07/05, 20:50] MCC Cris: hi not sure if this is issue because when i filter 6th May, then data cannot show [07/05, 20:51] MCC Cris: when no select filter the 6th May data is shown
Muhammed Azhar Mohamed Maideen
01:09 PM Datanory - SUNTORY Production Ticket(ST) #11656 (Support In Progress): Suntory - [07/05, 20:50] MCC Cris: hi not sure if this is issue because when i filter 6th May, then data cannot show [07/05, 20:51] MCC Cris: when no select filter the 6th May data is shown
https://app.clickup.com/t/4yrkbmy Muhammed Azhar Mohamed Maideen
12:03 PM Datanory - SUNTORY Production Ticket(ST) #11656: Suntory - [07/05, 20:50] MCC Cris: hi not sure if this is issue because when i filter 6th May, then data cannot show [07/05, 20:51] MCC Cris: when no select filter the 6th May data is shown
as we checked from our side the data are exist in the database . As we checked in the portal we tested each of the ... Muhammed Azhar Mohamed Maideen
10:55 AM Datanory - SUNTORY Production Ticket(ST) #11656 (Ticket Resolved): Suntory - [07/05, 20:50] MCC Cris: hi not sure if this is issue because when i filter 6th May, then data cannot show [07/05, 20:51] MCC Cris: when no select filter the 6th May data is shown
!WhatsApp%20Image%202024-05-07%20at%2020.57.22_c29ca836.jpg!
!WhatsApp%20Image%202024-05-07%20at%2020.57.23_a52675a8...
Muhammed Azhar Mohamed Maideen
10:46 AM Datanory - SNEKKU Production Ticket(ST) #11655 (Ticket Resolved): SNEKKU - hi @Azhar13 user MN8, planned route got missing outlet, MN2 also
!WhatsApp%20Image%202024-05-08%20at%2007.48.27_da158c48.jpg!
Muhammed Azhar Mohamed Maideen

07/05/2024

05:32 PM Datanory - SNEKKU Production Ticket(ST) #11651 (Ticket Resolved): SNEKKU - why on behalf module some become untick? as last time all ticked ya
!WhatsApp%20Image%202024-05-07%20at%2016.10.48_352a6f1e.jpg!
Muhammed Azhar Mohamed Maideen
05:02 PM Datanory - GOLDCREST Production Ticket(ST) #11627 (Escalated to Level 3): GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
Muhammed Azhar Mohamed Maideen
01:56 PM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
SELECT * FROM txn_mobile_collection_header WHERE COL_NO LIKE 'CCWWQ000438-240424'
select * from txn_mobile_collectio...
Muhammed Azhar Mohamed Maideen
10:08 AM Datanory - GOLDCREST Production Ticket(ST) #11627 (Pending Client Verification): GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
update txn_mobile_collection_detail set col_id = '4ab35302-fa52-4a2c-a10a-434b4b8a343a' where col_dtl_id = '5e1e015f-... Muhammed Azhar Mohamed Maideen
12:00 PM Datanory - GOLDCREST Production Ticket(ST) #11648 (Ticket Resolved): GOLDCREST - Customer 301M/022 should be no outstanding ady, but mobile keep showing outstanding inv
!WhatsApp%20Image%202024-05-07%20at%2010.44.46_ba8d8627.jpg!
!WhatsApp%20Image%202024-05-07%20at%2011.47.52_506159a7...
Muhammed Azhar Mohamed Maideen
11:56 AM Datanory - SNEKKU Production Ticket(ST) #11632: SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
Have to do testing on this Muhammed Azhar Mohamed Maideen
11:54 AM Datanory - SNEKKU Production Ticket(ST) #11647 (Escalated to Level 3): SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
https://app.clickup.com/t/86ep9v7m7
Muhammed Azhar Mohamed Maideen
11:53 AM Datanory - SNEKKU Production Ticket(ST) #11647 (Support In Progress): SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
Muhammed Azhar Mohamed Maideen
11:53 AM Datanory - SNEKKU Production Ticket(ST) #11647 (Ticket Resolved): SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
!WhatsApp%20Image%202024-05-06%20at%2019.50.03_77a94916.jpg!
!WhatsApp%20Image%202024-05-06%20at%2019.50.50_87965702...
Muhammed Azhar Mohamed Maideen

06/05/2024

07:14 PM Datanory - OROMEO Production Ticket(ST) #11644 (Ticket Resolved): OROMEO - Update Latest Oromeo User
Hi Kamal,
Kindly refer attached file for the latest Oromeo User update for your further action.
Rashdan Hussin
06:51 PM Datanory - SNEKKU Production Ticket(ST) #11632: SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
- Handover to azhar.
- End shift.
- Check the clickup for any update.
- Ask arif or shu ern the root cause and fix...
Rashdan Hussin
10:12 AM Datanory - SNEKKU Production Ticket(ST) #11632 (Escalated to Level 3): SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
https://app.clickup.com/t/86ep9h3jh Rashdan Hussin
06:33 PM Datanory - SNEKKU Production Ticket(ST) #11631 (Escalated to Level 3): SNEKKU - May I know where can I have a report to call only datanory collection ?
https://app.clickup.com/t/86ep9nm4f Rashdan Hussin
06:09 PM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount

SELECT * FROM txn_mobile_collection_header WHERE COL_NO LIKE 'CCWWQ000438-240424'
select * from txn_mobile_col...
Muhammed Azhar Mohamed Maideen
05:48 PM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
patching has been done for temporary
has to verify with customer.
have to check tomorrow in the autocount

-- sc...
Muhammed Azhar Mohamed Maideen
02:49 PM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount

-- three of them are not in the autocount
select * from ARPayment where DocNo like 'CCWWQ000438%'
select * from...
Muhammed Azhar Mohamed Maideen
11:59 AM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
SELECT
b.customer_code,
b.customer_name,
*
FROM
txn_invoice_history_header a
...
Muhammed Azhar Mohamed Maideen
04:16 PM Datanory - SUNTORY Production Ticket(ST) #11643 (Ticket Resolved): SUNTORY - block certain URL in android enterprise
hi @~‎Tommy Teong , is there a way to block certain URL in android enterprise ? what happened is we install mozilla t... Rashdan Hussin
11:23 AM Datanory - SUNTORY Production Ticket(ST) #11629 (Ticket Resolved): SUNTORY - Mobile Transaction Upload Error
Rashdan Hussin
09:28 AM Datanory - SUNTORY Production Ticket(ST) #11630 (Pending Client Verification): SUNTORY - Cannot Setup Product Catalog
Shuern feedback:
After I updated the organisation in web portal, the photo category add new button is showing up a...
Rashdan Hussin

05/05/2024

03:12 PM Datanory - SNEKKU Production Ticket(ST) #11632 (Support In Progress): SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
select * from member where member_cd = 'ME5'
select * from txn_mobile_collection_header where created_by = '516526...
Rashdan Hussin
03:12 PM Datanory - SNEKKU Production Ticket(ST) #11632 (Ticket Resolved): SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
pls verify this user ME5, missing no 5 but duplicate no 4
!089614e2-448b-49ca-a113-32694fd58cf1.jpg!
- collection
Rashdan Hussin
03:10 PM Datanory - SNEKKU Production Ticket(ST) #11631 (Support In Progress): SNEKKU - May I know where can I have a report to call only datanory collection ?
Rashdan Hussin
03:10 PM Datanory - SNEKKU Production Ticket(ST) #11631 (On-Hold): SNEKKU - May I know where can I have a report to call only datanory collection ?
- May I know where can I have a report to call only datanory collection ? as this report show all including collectio... Rashdan Hussin
10:21 AM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
select * from member where member_cd = 'wwq'
select * from customer where customer_id in ('295E20FA57A14CDBA1572993D...
Rashdan Hussin
10:18 AM Datanory - SUNTORY Production Ticket(ST) #11630 (Support In Progress): SUNTORY - Cannot Setup Product Catalog
Rashdan Hussin
10:18 AM Datanory - SUNTORY Production Ticket(ST) #11630 (Ticket Resolved): SUNTORY - Cannot Setup Product Catalog
- User cannot add new product catalog.
- As i checked both the org level and the web access control for suntory adm...
Rashdan Hussin
10:10 AM Datanory - SUNTORY Production Ticket(ST) #11629 (Pending Client Verification): SUNTORY - Mobile Transaction Upload Error
Rashdan Hussin
10:05 AM Datanory - SUNTORY Production Ticket(ST) #11629 (Support In Progress): SUNTORY - Mobile Transaction Upload Error
Rashdan Hussin
10:04 AM Datanory - SUNTORY Production Ticket(ST) #11629 (Ticket Resolved): SUNTORY - Mobile Transaction Upload Error
Salesman cannot do Upload due to an error.
!76fc4285-04d3-4555-99ff-a9bf39681a73.jpg!
!d1863886-0113-45cf-811e-5d03...
Rashdan Hussin

04/05/2024

11:18 AM Datanory - GOLDCREST Production Ticket(ST) #11627 (Support In Progress): GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
Rashdan Hussin
11:18 AM Datanory - GOLDCREST Production Ticket(ST) #11627 (Ticket Resolved): GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
Hi, pls check CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
!20399f3c-de62-4e44-8e50-ec717f88...
Rashdan Hussin

03/05/2024

02:54 PM Datanory - SNEKKU Production Ticket(ST) #11617 (Pending Client Verification): hi, may i know how we can trace back the status of missing collection number?
total missing collection
select CAST(RIGHT(Max(x.col_no), 6) AS INT) - Max(row_num) as total_missing, Max(col_no) as...
Muhammad Arif
02:52 PM Datanory - SNEKKU Production Ticket(ST) #11617 (Support In Progress): hi, may i know how we can trace back the status of missing collection number?
Muhammad Arif
02:52 PM Datanory - SNEKKU Production Ticket(ST) #11617 (Ticket Resolved): hi, may i know how we can trace back the status of missing collection number?
hi, may i know how we can trace back the status of missing collection number?
for example, MS2, in the collection li...
Muhammad Arif
02:48 PM Datanory - SNEKKU Production Ticket(ST) #11612 (Pending Client Verification): 1. this one need your help to check why the CN will appear under collection type column?
Muhammad Arif
02:47 PM Datanory - SNEKKU Production Ticket(ST) #11612 (Support In Progress): 1. this one need your help to check why the CN will appear under collection type column?
Muhammad Arif
09:59 AM Datanory - SNEKKU Production Ticket(ST) #11612 (Assigned To): 1. this one need your help to check why the CN will appear under collection type column?
Muhammad Arif
09:57 AM Datanory - SNEKKU Production Ticket(ST) #11612 (Ticket Resolved): 1. this one need your help to check why the CN will appear under collection type column?
1. this one need your help to check why the CN will appear under collection type column?
!1.jpg!
this one the ...
Muhammad Arif
02:45 PM Datanory - GOLDCREST Production Ticket(ST) #11616 (Escalated to Level 3): Hi, pls check. Outstanding balance didn't show at mobile
https://app.clickup.com/t/86ep93z91
Hi @Mcc Jann , CU is created for further checking on the outstanding amount no...
Muhammad Arif
02:43 PM Datanory - GOLDCREST Production Ticket(ST) #11616 (Support In Progress): Hi, pls check. Outstanding balance didn't show at mobile
Muhammad Arif
02:43 PM Datanory - GOLDCREST Production Ticket(ST) #11616 (Ticket Resolved): Hi, pls check. Outstanding balance didn't show at mobile
!6.jpg!
!7.jpg!
!4.jpg!
!5.jpg!
Hi, pls check. Outstanding balance didn't show at mobile
!9.jpg!
!8.jpg!
H...
Muhammad Arif
02:35 PM Datanory - GOLDCREST Production Ticket(ST) #11615 (Pending Client Verification): hi, just now check still got cn in this 3acc
Muhammad Arif
02:35 PM Datanory - GOLDCREST Production Ticket(ST) #11615 (Support In Progress): hi, just now check still got cn in this 3acc
Muhammad Arif
02:30 PM Datanory - GOLDCREST Production Ticket(ST) #11615 (Ticket Resolved): hi, just now check still got cn in this 3acc
!2.jpg!
!3.jpg!
!1.jpg!
Muhammad Arif
09:54 AM Datanory - SNEKKU Production Ticket(ST) #11611 (Ticket Resolved): @Arif Ibrahim hi, as per teleconversation, pls assist for this missing transaction.
Muhammad Arif
09:53 AM Datanory - SNEKKU Production Ticket(ST) #11611 (Pending Client Verification): @Arif Ibrahim hi, as per teleconversation, pls assist for this missing transaction.
Beside that, kindly request user me2 to update the Datanory application version
Muhammad Arif
09:53 AM Datanory - SNEKKU Production Ticket(ST) #11611 (Support In Progress): @Arif Ibrahim hi, as per teleconversation, pls assist for this missing transaction.
Muhammad Arif
09:52 AM Datanory - SNEKKU Production Ticket(ST) #11611 (Ticket Resolved): @Arif Ibrahim hi, as per teleconversation, pls assist for this missing transaction.
Muhammad Arif

02/05/2024

03:16 PM Datanory - GOLDCREST Production Ticket(ST) #11596 (Pending Client Verification): can help to check it is jump sequence no.?
Muhammad Arif
11:40 AM Datanory - SNEKKU Production Ticket(ST) #11603 (Ticket Resolved): hi, can help to check ms3 unable to check in
Muhammad Arif
11:00 AM Datanory - SNEKKU Production Ticket(ST) #11603 (Pending Client Verification): hi, can help to check ms3 unable to check in
Hi Arif, ms3 can do check in, so u no need to check ya Muhammad Arif
10:17 AM Datanory - SNEKKU Production Ticket(ST) #11603 (Pending Client Feedback): hi, can help to check ms3 unable to check in
Muhammad Arif
10:17 AM Datanory - SNEKKU Production Ticket(ST) #11603 (Support In Progress): hi, can help to check ms3 unable to check in
As checked, there is no issue.
Based on the error message, it showing that the salesman didnt perform the check in. ...
Muhammad Arif
10:15 AM Datanory - SNEKKU Production Ticket(ST) #11603 (Ticket Resolved): hi, can help to check ms3 unable to check in
ady restart hp, off & on mobile data, check internet ok. download again
!1.jpg!
Muhammad Arif
10:37 AM Datanory - PRIMAASIA Production Ticket(ST) #11605 (Pending Client Feedback): Y this error come like that
Arif: Can u help to request user to upload database?
User: he out ready.
Arif: He can upload wherever he is at, but...
Muhammad Arif
10:36 AM Datanory - PRIMAASIA Production Ticket(ST) #11605 (Support In Progress): Y this error come like that
Muhammad Arif
10:36 AM Datanory - PRIMAASIA Production Ticket(ST) #11605 (Ticket Resolved): Y this error come like that
!1.jpg!
Muhammad Arif
10:34 AM Datanory - GOLDCREST Production Ticket(ST) #11604 (Pending Client Verification): can help to delete credit note for this 3 acc?

select * into dms_ecosystem_backup_Table.dbo.txn_credit_note_history_header_20240502 from txn_credit_note_his...
Muhammad Arif
10:21 AM Datanory - GOLDCREST Production Ticket(ST) #11604 (Support In Progress): can help to delete credit note for this 3 acc?
Muhammad Arif
10:19 AM Datanory - GOLDCREST Production Ticket(ST) #11604 (Ticket Resolved): can help to delete credit note for this 3 acc?
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Muhammad Arif
10:11 AM Datanory - SNEKKU Production Ticket(ST) #11576 (Ticket Resolved): SNEKKU - CN/23/006784 is not capture in system
Muhammad Arif
10:07 AM Datanory - GOLDCREST Production Ticket(ST) #11595 (Ticket Resolved): Hi, INMCJ000116-240420 Invoice & collection didn't reflect in Salesman Activity Report
Muhammad Arif

30/04/2024

05:41 PM Datanory - GOLDCREST Production Ticket(ST) #11596 (Pending Client Feedback): can help to check it is jump sequence no.?
Muhammad Arif
05:41 PM Datanory - GOLDCREST Production Ticket(ST) #11596 (Support In Progress): can help to check it is jump sequence no.?
Muhammad Arif
05:06 PM Datanory - GOLDCREST Production Ticket(ST) #11596 (Ticket Resolved): can help to check it is jump sequence no.?
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Muhammad Arif
05:04 PM Datanory - GOLDCREST Production Ticket(ST) #11595 (Pending Client Verification): Hi, INMCJ000116-240420 Invoice & collection didn't reflect in Salesman Activity Report
Muhammad Arif
04:27 PM Datanory - GOLDCREST Production Ticket(ST) #11595 (Support In Progress): Hi, INMCJ000116-240420 Invoice & collection didn't reflect in Salesman Activity Report
Muhammad Arif
04:27 PM Datanory - GOLDCREST Production Ticket(ST) #11595 (Ticket Resolved): Hi, INMCJ000116-240420 Invoice & collection didn't reflect in Salesman Activity Report
Hi, INMCJ000116-240420 Invoice & collection didn't reflect in Salesman Activity Report Muhammad Arif
03:11 PM Datanory - SNEKKU Production Ticket(ST) #11576 (Support In Progress): SNEKKU - CN/23/006784 is not capture in system
Hi @~SK Michelle , as per our called, we still require additional time to further investigate this issue. We will pro... Muhammad Arif
12:05 PM Datanory - SNEKKU Production Ticket(ST) #11587 (Escalated to Level 3): Hi datanory team,may I know salesman how to know their last collection number for the month?
https://app.clickup.com/t/86ep8a0ue
Hi @Mcc Jann , as discussed here is the CU for the Snekku's request to customi...
Muhammad Arif
11:59 AM Datanory - SNEKKU Production Ticket(ST) #11587 (Support In Progress): Hi datanory team,may I know salesman how to know their last collection number for the month?
Arif: For now, u can check at datanory web portal (SFA Transaction - Sales Order module)
Sharon: how to ensure apps ...
Muhammad Arif
11:57 AM Datanory - SNEKKU Production Ticket(ST) #11587 (Ticket Resolved): Hi datanory team,may I know salesman how to know their last collection number for the month?
Hi datanory team,may I know salesman how to know their last collection number for the month? Muhammad Arif
11:53 AM Datanory - SNEKKU Production Ticket(ST) #11586 (Ticket Resolved): hi, my accounts dept has raise up an issue, after they approved the Collection transaction in Datanory, and wait for more than 15 min, the few transaction didn't appear in mysoft.
Muhammad Arif
11:53 AM Datanory - SNEKKU Production Ticket(ST) #11586 (Pending Client Verification): hi, my accounts dept has raise up an issue, after they approved the Collection transaction in Datanory, and wait for more than 15 min, the few transaction didn't appear in mysoft.
Muhammad Arif
11:53 AM Datanory - SNEKKU Production Ticket(ST) #11586 (Support In Progress): hi, my accounts dept has raise up an issue, after they approved the Collection transaction in Datanory, and wait for more than 15 min, the few transaction didn't appear in mysoft.
Muhammad Arif
11:52 AM Datanory - SNEKKU Production Ticket(ST) #11586 (Ticket Resolved): hi, my accounts dept has raise up an issue, after they approved the Collection transaction in Datanory, and wait for more than 15 min, the few transaction didn't appear in mysoft.
hi, my accounts dept has raise up an issue, after they approved the Collection transaction in Datanory, and wait for ... Muhammad Arif
11:49 AM Datanory - GOLDCREST Production Ticket(ST) #11585 (Pending Client Verification): hi, we want set up route plan jnl for user jnm, in customer side ady set PIC,but when we import it shown error
here is the sample, i have modified the file you provided for your reference
you can proceed to import using this file
Muhammad Arif
11:46 AM Datanory - GOLDCREST Production Ticket(ST) #11585 (Support In Progress): hi, we want set up route plan jnl for user jnm, in customer side ady set PIC,but when we import it shown error
Muhammad Arif
11:24 AM Datanory - GOLDCREST Production Ticket(ST) #11585 (Pending Client Feedback): hi, we want set up route plan jnl for user jnm, in customer side ady set PIC,but when we import it shown error
Hi @~Daphne Lee , can you share with us the file? Muhammad Arif
11:24 AM Datanory - GOLDCREST Production Ticket(ST) #11585 (Support In Progress): hi, we want set up route plan jnl for user jnm, in customer side ady set PIC,but when we import it shown error
Muhammad Arif
11:23 AM Datanory - GOLDCREST Production Ticket(ST) #11585 (Ticket Resolved): hi, we want set up route plan jnl for user jnm, in customer side ady set PIC,but when we import it shown error
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but can tick customer JNM at here
Muhammad Arif
11:32 AM Datanory - DAILYFRESH Production Ticket(ST) #11566 (Ticket Resolved): Daily fresh- Hi Technical Team. This cstmr we already change the SM code. At route also already change but at handheld Salesman don't have. Pls help...
Muhammad Arif
11:28 AM Datanory - DAILYFRESH Production Ticket(ST) #11566: Daily fresh- Hi Technical Team. This cstmr we already change the SM code. At route also already change but at handheld Salesman don't have. Pls help...
Hi @~Nana Azira , any update for this one? Muhammad Arif
11:30 AM Production Ticket(ST) #11573: Doc No For Collection Receipt On Mobile Show Undefined
in testing phase (Trial) Muhammad Arif
11:29 AM Datanory - GOLDCREST Production Ticket(ST) #11571 (Ticket Resolved): Hi, pls check, WWX started use mobile app in Feb 2024, how come this invoice in mobile app?
Muhammad Arif
11:25 AM Datanory - GOLDCREST Production Ticket(ST) #11539: GOLDCREST - Hi pls check, WWQ 19/04/24 stock bal.
Hi @Mcc Jann, i have discussed with Daphne, she agreed to wait for the new release on next monday Muhammad Arif
11:16 AM Datanory - GOLDCREST Production Ticket(ST) #11548 (Ticket Resolved): GOLDCREST - different customers have the same collection number
Muhammad Arif
11:16 AM Datanory - GOLDCREST Production Ticket(ST) #11548 (Pending Client Verification): GOLDCREST - different customers have the same collection number
Muhammad Arif
10:39 AM Production Ticket(ST) #10722 (Ticket Resolved): Snekku - Outstanding SO status to integrate from Mysoft and show in mobile for salesman reference.
deployed on 18 April 2024 Muhammad Arif
10:33 AM Production Ticket(ST) #10747 (Ticket Resolved): Snekku - Non-visit outlet for all the customer that their order to be key in without visiting and cater as physical visit.
Muhammad Arif
10:33 AM Datanory - SNEKKU Production Ticket(ST) #11509: SNEKKU - no need check in / out for sales order and collection
same ticket #10747 ( will close ticket 10747)
will start development after suntory code merge
Muhammad Arif
10:23 AM Datanory - DAILYFRESH Production Ticket(ST) #11568: DAILYFRESH - Unable to upload
not found where user reported about upload issue.
I found user reported about download issue (customer not found) - ...
Muhammad Arif
10:17 AM Datanory - DAILYFRESH Production Ticket(ST) #11574 (Pending Client Verification): DAILYFRESH - kedai cash bile buat bil jadi credit
Hi @~Gabriel , as checked, we find out that the sales type for the mentioned user has been change from cash to credit... Muhammad Arif
10:16 AM Datanory - DAILYFRESH Production Ticket(ST) #11574 (Support In Progress): DAILYFRESH - kedai cash bile buat bil jadi credit
Muhammad Arif
 

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