Activity
From 18/04/2024 to 17/05/2024
17/05/2024
- 07:00 PM Datanory - SNEKKU Production Ticket(ST) #11742 (Pending Client Verification): SNEKKU - collection unable approve
- 02:54 PM Datanory - SNEKKU Production Ticket(ST) #11742 (Escalated to Level 3): SNEKKU - collection unable approve
- 02:51 PM Datanory - SNEKKU Production Ticket(ST) #11742 (Support In Progress): SNEKKU - collection unable approve
- 02:51 PM Datanory - SNEKKU Production Ticket(ST) #11742 (Ticket Resolved): SNEKKU - collection unable approve
- hi @Azhar MCC, collection unable approve it got CN
!615a4615-1a37-49dc-b19f-5dd645a9aff8.jpg!
hi @Rashdan Hussi... - 06:55 PM Datanory - GOLDCREST Production Ticket(ST) #11740 (Pending Client Verification): GOLDCREST - pls check this issue
- select * from customer where customer_code = '302k/346'
select * from member where member_id = '2c9e40b5f5904775b711... - 06:52 PM Datanory - GOLDCREST Production Ticket(ST) #11740 (Support In Progress): GOLDCREST - pls check this issue
- 02:46 PM Datanory - GOLDCREST Production Ticket(ST) #11740 (Ticket Resolved): GOLDCREST - pls check this issue
- !6d1b2b10-8c72-4698-acbc-756394c497b0.jpg!
!ccb8ee38-f42d-4b75-96db-dbae4f2a5def.jpg!
!175551d6-8463-4470-ab3b-1b43... - 06:52 PM Datanory - GOLDCREST Production Ticket(ST) #11741 (Pending Client Verification): GOLDCREST - why already settled the payment, still showing in mobile?
- select * from customer where customer_code = '305p/009'
select * from member where member_id = '0d5eda133f2946f1aef0... - 06:42 PM Datanory - GOLDCREST Production Ticket(ST) #11741 (Support In Progress): GOLDCREST - why already settled the payment, still showing in mobile?
- 02:48 PM Datanory - GOLDCREST Production Ticket(ST) #11741 (Ticket Resolved): GOLDCREST - why already settled the payment, still showing in mobile?
- Hi pls check, why already settled the payment, still showing in mobile?
!8cd1a2d3-a946-420b-ba42-9e09616545f4.jpg!... - 06:20 PM Datanory - SNEKKU Production Ticket(ST) #11737: Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
- This part need to do testing where Do collection and approve collection on the next day
Could not replicate in the ... - 12:38 PM Datanory - SNEKKU Production Ticket(ST) #11737: Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
- !WhatsApp%20Image%202024-05-17%20at%2012.36.13_86bfdfb9.jpg!
select * from txn_mobile_collection_header where ... - 12:27 PM Datanory - SNEKKU Production Ticket(ST) #11737 (Ticket Resolved): Snekku- hi @Azhar13 but why above picture not collection upload date ya. Upload 15/05, but shown in action 16/05
- 06:13 PM Datanory - GOLDCREST Production Ticket(ST) #11731: Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
select * from txn_mobile_collection_invoice where col_id= '04d4dd14-409b-4f60-b391-83bd568a4545'
select * from ...- 05:15 PM Datanory - GOLDCREST Production Ticket(ST) #11736: Goldcrest- Hi pls check, why didnt rounding up, unit price RM53.00
- SELECT
sod.base_uom_list_price,
pp.selling_price,
pt.item_name,
pt.item_code,
pp.sellin... - 12:24 PM Datanory - GOLDCREST Production Ticket(ST) #11736 (Ticket Resolved): Goldcrest- Hi pls check, why didnt rounding up, unit price RM53.00
- !WhatsApp%20Image%202024-05-17%20at%2010.50.46_ab7b57a1.jpg!
- 04:30 PM Datanory - SUNTORY Production Ticket(ST) #11739 (Pending Client Verification): KYMMSENG - Another issue is Return
- 04:27 PM Datanory - SUNTORY Production Ticket(ST) #11739 (Support In Progress): KYMMSENG - Another issue is Return
- 02:42 PM Datanory - SUNTORY Production Ticket(ST) #11739 (Ticket Resolved): KYMMSENG - Another issue is Return
- Promo Error > Return Goods Stock into system > But how come my stock still non add back ...?
any step miss-out
!3... - 12:03 PM Datanory - GOLDCREST Production Ticket(ST) #11723 (Escalated to Level 3): Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
- https://app.clickup.com/t/86epc9933
- 11:32 AM Datanory - GOLDCREST Production Ticket(ST) #11723: Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
- select * from txn_invoice_history_header where invoice_no= 'INWWQ000613-240515'
select * from txn_invoice_history_de... - 11:16 AM Datanory - GOLDCREST Production Ticket(ST) #11723: Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
- select * from txn_invoice_history_header where invoice_no= 'INWWQ000311-240417'
select * from txn_invoice_history_de... - 09:25 AM Datanory - NIBOU Production Ticket(ST) #11705 (Ticket Resolved): NIBOU - checking all the active users for Nibou
- Dear @Louise Lim,
Kindly refer below information as requested:
AIDAH
Mar-24
FOO
Feb-24
JUSTIN
...
16/05/2024
- 04:17 PM Datanory - SUNTORY Production Ticket(ST) #11726 (Escalated to Level 3): Suntory- @~Cris Neoh saleperson got feedback that when he enters order,he have selected discount, but after he upload the discount does not appear on the final invoice.
- https://app.clickup.com/t/86epc33ck
- 04:16 PM Datanory - SUNTORY Production Ticket(ST) #11726 (Support In Progress): Suntory- @~Cris Neoh saleperson got feedback that when he enters order,he have selected discount, but after he upload the discount does not appear on the final invoice.
- 02:45 PM Datanory - GOLDCREST Production Ticket(ST) #11723 (Pending Client Feedback): Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
- Hi @~Suzanne , kindly help to request user WWQ to upload database for further checking.
- 02:44 PM Datanory - GOLDCREST Production Ticket(ST) #11723 (Support In Progress): Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
- 01:14 PM Datanory - GOLDCREST Production Ticket(ST) #11723: Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
- Based on my finding, I suspect there is reciept issue ( it did not show complete SKUs in the list)
SELECT ptem.item_... - 02:44 PM Datanory - GOLDCREST Production Ticket(ST) #11731 (Pending Client Feedback): Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
- hi @~Suzanne , can we remote to your anydesk?
- 12:10 PM Datanory - GOLDCREST Production Ticket(ST) #11731 (Support In Progress): Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
- Hi @~Suzanne , noted on the escalation. We will check on it and revert back in soonest possible.
!2.jpg!
!1.jpg!
- 12:09 PM Datanory - GOLDCREST Production Ticket(ST) #11731 (Ticket Resolved): Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
- 12:47 PM Datanory - SNEKKU Production Ticket(ST) #11690: SNEKKU - help to check any setting wrong caused this
- the qualifier will not effect the promotion right .
the summary of the order for user reference on how much they hav... - 10:41 AM Datanory - SNEKKU Production Ticket(ST) #11727 (Ticket Resolved): SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- 10:11 AM Datanory - SNEKKU Production Ticket(ST) #11727 (Pending Client Verification): SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- !WhatsApp%20Image%202024-05-16%20at%2009.57.34_b2a5fb6a.jpg!
- 10:01 AM Datanory - SUNTORY Production Ticket(ST) #11721 (Ticket Resolved): Suntory- No promotion for all items
- The root cause is due to the customer is created today, but the refresh promotion engine run at midnight
- 10:00 AM Datanory - SUNTORY Production Ticket(ST) #11721 (Pending Client Verification): Suntory- No promotion for all items
- 10:00 AM Datanory - SUNTORY Production Ticket(ST) #11721 (Support In Progress): Suntory- No promotion for all items
- 09:59 AM Datanory - GOLDCREST Production Ticket(ST) #11720 (Ticket Resolved): Goldcrest- hi, INJNL001833-240514 didn't shown in salesman activity report
- 09:58 AM Datanory - GOLDCREST Production Ticket(ST) #11720 (Pending Client Verification): Goldcrest- hi, INJNL001833-240514 didn't shown in salesman activity report
- Hi @~Goldcrest Hotline , the mentioned invoice and collection already appear in the salesman activity report. the roo...
15/05/2024
- 06:18 PM Datanory - SNEKKU Production Ticket(ST) #11727: SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- https://app.clickup.com/t/86epbw7k5
- 06:18 PM Datanory - SNEKKU Production Ticket(ST) #11727 (Escalated to Level 3): SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- 06:17 PM Datanory - SNEKKU Production Ticket(ST) #11727 (Support In Progress): SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- 06:17 PM Datanory - SNEKKU Production Ticket(ST) #11727 (Ticket Resolved): SNEKKU- hi @Azhar13 why collection type shown CN? but payment receipt correct
- !WhatsApp%20Image%202024-05-15%20at%2017.59.08_08c5a08b.jpg!
!WhatsApp%20Image%202024-05-15%20at%2017.59.00_bf6c0229... - 06:15 PM Datanory - SNEKKU Production Ticket(ST) #11712: hi @Azhar13 again, already deduct previously, but still shown in collection
- https://app.clickup.com/t/86epbw0x3
- 06:14 PM Datanory - SNEKKU Production Ticket(ST) #11724 (Ticket Resolved): Snekku- hi, pls help check, collection ccmn5000009-240418 has minus the CN/002073 - RM 2.56 but now want to do new collection, and this CN still appear. customer is 5P517 Wan Shing Mktg S/B.
-
- 06:13 PM Datanory - SNEKKU Production Ticket(ST) #11724 (Support In Progress): Snekku- hi, pls help check, collection ccmn5000009-240418 has minus the CN/002073 - RM 2.56 but now want to do new collection, and this CN still appear. customer is 5P517 Wan Shing Mktg S/B.
- 02:20 PM Datanory - SNEKKU Production Ticket(ST) #11724 (Ticket Resolved): Snekku- hi, pls help check, collection ccmn5000009-240418 has minus the CN/002073 - RM 2.56 but now want to do new collection, and this CN still appear. customer is 5P517 Wan Shing Mktg S/B.
- hi, pls help check, collection ccmn5000009-240418 has minus the CN/002073 - RM 2.56 but now want to do new collection...
- 06:01 PM Datanory - SUNTORY Production Ticket(ST) #11721: Suntory- No promotion for all items
- -- Handover to arif
- 12:10 PM Datanory - SUNTORY Production Ticket(ST) #11721 (Ticket Resolved): Suntory- No promotion for all items
- !WhatsApp%20Image%202024-05-15%20at%2010.00.51_93a8c57d.jpg!
@Rashdan Hussin MCC pls check & try simulate based ... - 05:34 PM Datanory - GOLDCREST Production Ticket(ST) #11720 (Pending Client Feedback): Goldcrest- hi, INJNL001833-240514 didn't shown in salesman activity report
- Hi,
"hi, INJNL001833-240514 didn't shown in salesman activity report"
check with you, this customer should be under... - 03:55 PM Datanory - GOLDCREST Production Ticket(ST) #11720 (Escalate to 2nd Level Support): Goldcrest- hi, INJNL001833-240514 didn't shown in salesman activity report
- 11:30 AM Datanory - GOLDCREST Production Ticket(ST) #11720 (Support In Progress): Goldcrest- hi, INJNL001833-240514 didn't shown in salesman activity report
select * from txn_mobile_collection_header where col_id like 'd264571c-4cff-478d-844d-0d5633733ab7'
select * from ...- 11:28 AM Datanory - GOLDCREST Production Ticket(ST) #11720 (Ticket Resolved): Goldcrest- hi, INJNL001833-240514 didn't shown in salesman activity report
- 04:49 PM Datanory - DAILYFRESH Production Ticket(ST) #11722 (Ticket Resolved): DailyFresh- Hi Technical Team. 2 nama cstmr tiAda dalam list handheld user tapi dalam sistem sy, ada dalam sistem. Boleh check? For JHB05.
- 12:44 PM Datanory - DAILYFRESH Production Ticket(ST) #11722 (Pending Client Verification): DailyFresh- Hi Technical Team. 2 nama cstmr tiAda dalam list handheld user tapi dalam sistem sy, ada dalam sistem. Boleh check? For JHB05.
- 12:38 PM Datanory - DAILYFRESH Production Ticket(ST) #11722 (Support In Progress): DailyFresh- Hi Technical Team. 2 nama cstmr tiAda dalam list handheld user tapi dalam sistem sy, ada dalam sistem. Boleh check? For JHB05.
- 12:37 PM Datanory - DAILYFRESH Production Ticket(ST) #11722 (Ticket Resolved): DailyFresh- Hi Technical Team. 2 nama cstmr tiAda dalam list handheld user tapi dalam sistem sy, ada dalam sistem. Boleh check? For JHB05.
- !WhatsApp%20Image%202024-05-15%20at%2011.54.44_7664b5e5.jpg!
!WhatsApp%20Image%202024-05-15%20at%2011.54.44_3acf9b6b... - 03:59 PM Datanory - SUNTORY Production Ticket(ST) #11726 (Ticket Resolved): Suntory- @~Cris Neoh saleperson got feedback that when he enters order,he have selected discount, but after he upload the discount does not appear on the final invoice.
- @Rashdan Hussin MCC please log this issue and further check
!WhatsApp%20Image%202024-05-15%20at%2015.23.05_d4b3dd9e.... - 03:06 PM Datanory - DAILYFRESH Production Ticket(ST) #11719 (Ticket Resolved): Dailyfresh - Tapi stock roti pulak xda
- 02:22 PM Datanory - DAILYFRESH Production Ticket(ST) #11719 (Pending Client Feedback): Dailyfresh - Tapi stock roti pulak xda
- @~Nana Azira as per our called, kindly request user to do van good request (internal adjustment) for this inventory c...
- 02:21 PM Datanory - DAILYFRESH Production Ticket(ST) #11719 (Support In Progress): Dailyfresh - Tapi stock roti pulak xda
- 10:12 AM Datanory - DAILYFRESH Production Ticket(ST) #11719 (Ticket Resolved): Dailyfresh - Tapi stock roti pulak xda
- !WhatsApp%20Image%202024-05-15%20at%2009.23.58_c2b9be2e.jpg!
- 02:49 PM Datanory - DAILYFRESH Production Ticket(ST) #11715 (Ticket Resolved): JHR05 cannot log in. Can somebody help? The password should be 123456. but user cannot log in.
- 09:19 AM Datanory - DAILYFRESH Production Ticket(ST) #11715 (Pending Client Verification): JHR05 cannot log in. Can somebody help? The password should be 123456. but user cannot log in.
- 09:16 AM Datanory - DAILYFRESH Production Ticket(ST) #11715 (Support In Progress): JHR05 cannot log in. Can somebody help? The password should be 123456. but user cannot log in.
- 09:16 AM Datanory - DAILYFRESH Production Ticket(ST) #11715 (Ticket Resolved): JHR05 cannot log in. Can somebody help? The password should be 123456. but user cannot log in.
- JHR05 cannot log in. Can somebody help? The password should be 123456. but user cannot log in.
- 02:18 PM Datanory - GOLDCREST Production Ticket(ST) #11723 (Ticket Resolved): Goldcrest- Hi pls check, when the salesman checked the invoice history details, he found that the bill amount did not match the bill quantity.
- !WhatsApp%20Image%202024-05-15%20at%2013.36.52_f0ab5e80.jpg!
!WhatsApp%20Image%202024-05-15%20at%2013.37.23_78ea9128... - 11:36 AM Datanory - GOLDCREST Production Ticket(ST) #11702 (Ticket Resolved): goldcrest- Hi pls check, direction missing
14/05/2024
- 06:37 PM Datanory - SNEKKU Production Ticket(ST) #11692: SNEKKU - Some of the picture empty and half
- - user already use wifi but the image still same.
escalate to azhar. end of shift. - 06:35 PM Datanory - SNEKKU Production Ticket(ST) #11685: SNEKKU - Hi @Azhar13 Unable upload photo, please assist
- - already simulate the issue by take photo in sales order and photo taking module using admin on behalf mo.
- cannot... - 06:30 PM Datanory - NIBOU Production Ticket(ST) #11705 (Pending Client Verification): NIBOU - checking all the active users for Nibou
- --mobile login
select distinct a.member_id, b.member_cd from sync_mobile_token a
inner join member b on a.member_id... - 06:27 PM Datanory - NIBOU Production Ticket(ST) #11705 (Support In Progress): NIBOU - checking all the active users for Nibou
- 10:35 AM Datanory - NIBOU Production Ticket(ST) #11705 (Ticket Resolved): NIBOU - checking all the active users for Nibou
- Dear Arif,
Following up on our previous discussion, could you please help by checking all the active users for Nib... - 05:51 PM Datanory - GOLDCREST Production Ticket(ST) #11698 (Ticket Resolved): Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX001142-240510
- 05:46 PM Datanory - GOLDCREST Production Ticket(ST) #11698 (Pending Client Verification): Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX001142-240510
- 04:09 PM Datanory - GOLDCREST Production Ticket(ST) #11698: Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX001142-240510
-
select * into DMS_EcoSystem_backup_table.dbo.txn_mobile_collection_header_14052024
from DMS_EcoSystem.dbo.txn_... - 04:54 PM Datanory - SNEKKU Production Ticket(ST) #11709 (Ticket Resolved): SNEKKU - Issue of collection in web
- 02:14 PM Datanory - SNEKKU Production Ticket(ST) #11709 (Support In Progress): SNEKKU - Issue of collection in web
- --select * into DMS_Ecosystem_Backup_Table.dbo._txn_mobile_collection_header_20240514
--from DMS_EcoSystem.dbo.txn_m... - 02:14 PM Datanory - SNEKKU Production Ticket(ST) #11709 (Ticket Resolved): SNEKKU - Issue of collection in web
- - Found some collections details were not correct.
- Admin use cheque and CN to knock off invoices but CN was recog... - 04:49 PM Datanory - SUNTORY Production Ticket(ST) #11643 (Pending Client Feedback): SUNTORY - block certain URL in android enterprise
- - Already enable firewall for Suntory02 profile policy.
- Wait feedback from client to able to proceed apply firewal... - 10:37 AM Datanory - SUNTORY Production Ticket(ST) #11643 (Support In Progress): SUNTORY - block certain URL in android enterprise
- 04:45 PM Datanory - SNEKKU Production Ticket(ST) #11667 (Ticket Resolved): SNEKKU - hi @Azhar13 why invoice total amount difference?
- 03:28 PM Datanory - SNEKKU Production Ticket(ST) #11712: hi @Azhar13 again, already deduct previously, but still shown in collection
- select * from txn_mobile_collection_header where col_id like '432743db-5af4-46d7-a303-a447d93331d2'
select * from tx... - 03:28 PM Datanory - SNEKKU Production Ticket(ST) #11712 (Escalated to Level 3): hi @Azhar13 again, already deduct previously, but still shown in collection
- When a collection is completed on the mobile app and the user uploads the database, the invoice balance should be kno...
- 03:16 PM Datanory - SNEKKU Production Ticket(ST) #11712 (Support In Progress): hi @Azhar13 again, already deduct previously, but still shown in collection
- 03:16 PM Datanory - SNEKKU Production Ticket(ST) #11712 (Ticket Resolved): hi @Azhar13 again, already deduct previously, but still shown in collection
- 03:06 PM Datanory - SNEKKU Production Ticket(ST) #11708 (Ticket Resolved): Snekku- hi @Azhar13 unable approve
- 02:22 PM Datanory - SNEKKU Production Ticket(ST) #11708 (Pending Client Verification): Snekku- hi @Azhar13 unable approve
- 12:47 PM Datanory - SNEKKU Production Ticket(ST) #11708 (Escalated to Level 3): Snekku- hi @Azhar13 unable approve
- https://app.clickup.com/t/86epbec18
- 12:44 PM Datanory - SNEKKU Production Ticket(ST) #11708 (Support In Progress): Snekku- hi @Azhar13 unable approve
- 12:44 PM Datanory - SNEKKU Production Ticket(ST) #11708 (Ticket Resolved): Snekku- hi @Azhar13 unable approve
- !Snekku_escaption%20error.png!
- 12:09 PM Datanory - GOLDCREST Production Ticket(ST) #11702 (Support In Progress): goldcrest- Hi pls check, direction missing
- 09:18 AM Datanory - GOLDCREST Production Ticket(ST) #11702 (Ticket Resolved): goldcrest- Hi pls check, direction missing
- !WhatsApp%20Image%202024-05-13%20at%2017.08.41_4e300fb7.jpg!
!WhatsApp%20Image%202024-05-13%20at%2017.08.41_430bb8bb... - 12:07 PM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
- As I checked with shu ern this is already fixed and waiting for jann advise on production release.
- 12:05 PM Datanory - SUNTORY Production Ticket(ST) #11656: Suntory - [07/05, 20:50] MCC Cris: hi not sure if this is issue because when i filter 6th May, then data cannot show [07/05, 20:51] MCC Cris: when no select filter the 6th May data is shown
- technical team claimed that this issue has been fixed but As I tested in the suntory the issue is still there where I...
- 11:37 AM Datanory - GOLDCREST Production Ticket(ST) #11676 (Ticket Resolved): Goldcrest- Hi pls check, this 2 collection number missing CCWWQ000575-240508, CCWWX001113-240508
13/05/2024
- 07:58 PM Datanory - SNEKKU Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
- @~Leewei here the updated collection receipt from mobile for collection CCMS2000023-240508. Kindly refer the receipt ...
- 05:36 PM Datanory - GOLDCREST Production Ticket(ST) #11698: Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX001142-240510
- 1. Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX001142-240510
findings:
Collectio... - 05:34 PM Datanory - GOLDCREST Production Ticket(ST) #11698 (Support In Progress): Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX001142-240510
- 03:28 PM Datanory - GOLDCREST Production Ticket(ST) #11698 (Ticket Resolved): Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX001142-240510
- !2.jpg!
!5.jpg!
!3.jpg!
!1.jpg!
Hi pls check, invoice and collection number missing INWWX001117-240510 CCWWX00... - 03:32 PM Datanory - SNEKKU Production Ticket(ST) #11690 (Escalated to Level 3): SNEKKU - help to check any setting wrong caused this
- 03:30 PM Datanory - SNEKKU Production Ticket(ST) #11690 (Support In Progress): SNEKKU - help to check any setting wrong caused this
- https://app.clickup.com/t/86epb655e
- 03:29 PM Datanory - SNEKKU Production Ticket(ST) #11691: SNEKKU - setting 3% for carton, but why not appear
- https://app.clickup.com/t/86epb655e
- 03:29 PM Datanory - SNEKKU Production Ticket(ST) #11691 (Escalated to Level 3): SNEKKU - setting 3% for carton, but why not appear
- 03:27 PM Datanory - SNEKKU Production Ticket(ST) #11691 (Support In Progress): SNEKKU - setting 3% for carton, but why not appear
- 03:27 PM Datanory - GOLDCREST Production Ticket(ST) #11539 (Ticket Resolved): GOLDCREST - Hi pls check, WWQ 19/04/24 stock bal.
- 11:35 AM Datanory - GOLDCREST Production Ticket(ST) #11539 (Pending Client Verification): GOLDCREST - Hi pls check, WWQ 19/04/24 stock bal.
- This is due to the cancelled foc items did not update the actual inventory. Same issue happened to WWX and WWQ.
W... - 03:17 PM Production Ticket(ST) #11385 (Escalated to Level 3): Product Data Import Issues
- @Mcc Jann as tested, if using xlsx file in route plan module, there is no issue to import but if using csv file will ...
- 03:16 PM Production Ticket(ST) #11385 (Support In Progress): Product Data Import Issues
- 03:16 PM Production Ticket(ST) #11384 (Escalated to Level 3): Customer Data Import Issues
- @Mcc Jann as tested, if using xlsx file in route plan module, there is no issue to import but if using csv file will ...
- 02:39 PM Production Ticket(ST) #11384 (Support In Progress): Customer Data Import Issues
- 02:30 PM Datanory - GOLDCREST Production Ticket(ST) #11604 (Ticket Resolved): can help to delete credit note for this 3 acc?
- 02:28 PM Datanory - GOLDCREST Production Ticket(ST) #11695 (Ticket Resolved): RE: Goldcrest Active User Start period
- 10:54 AM Datanory - GOLDCREST Production Ticket(ST) #11695 (Pending Client Verification): RE: Goldcrest Active User Start period
- 10:54 AM Datanory - GOLDCREST Production Ticket(ST) #11695 (Support In Progress): RE: Goldcrest Active User Start period
- 10:49 AM Datanory - GOLDCREST Production Ticket(ST) #11695 (Ticket Resolved): RE: Goldcrest Active User Start period
- Dear Arif,
Following up on our previous discussion, could you please help by checking all the active users for Gol... - 12:03 PM Datanory - DAILYFRESH Production Ticket(ST) #11696 (Ticket Resolved): Daily Fresh- Hi Technical team. SEL14 tak boleh print kertas untuk 99 speedmart.advice pls. Urgent!!
- 11:58 AM Datanory - DAILYFRESH Production Ticket(ST) #11696 (Support In Progress): Daily Fresh- Hi Technical team. SEL14 tak boleh print kertas untuk 99 speedmart.advice pls. Urgent!!
- 11:44 AM Datanory - DAILYFRESH Production Ticket(ST) #11696 (Ticket Resolved): Daily Fresh- Hi Technical team. SEL14 tak boleh print kertas untuk 99 speedmart.advice pls. Urgent!!
- 11:59 AM Datanory - SNEKKU Production Ticket(ST) #11692 (Support In Progress): SNEKKU - Some of the picture empty and half
- 11:58 AM Datanory - DAILYFRESH Production Ticket(ST) #11678 (Ticket Resolved): DailyFresh- kindly see highlighted. how come call rate is 100% but still have missed calls?
- 11:49 AM Datanory - SNEKKU Production Ticket(ST) #11672 (Ticket Resolved): Snekku - hi, pls check why collection of CCMC4000006 is missing?
- 10:49 AM Datanory - GOLDCREST Production Ticket(ST) #11688 (Ticket Resolved): GOLDCREST - inv & collection didn't reflect to autocount
- 10:24 AM Datanory - OROMEO Production Ticket(ST) #11675 (Ticket Resolved): OROMEO - import the assigned merchandiser to Datanory
- 10:21 AM Datanory - GOLDCREST Production Ticket(ST) #11615 (Ticket Resolved): hi, just now check still got cn in this 3acc
- 09:41 AM Production Ticket(ST) #11573 (Ticket Resolved): Doc No For Collection Receipt On Mobile Show Undefined
- 09:40 AM Datanory - DAILYFRESH Production Ticket(ST) #11574 (Ticket Resolved): DAILYFRESH - kedai cash bile buat bil jadi credit
- 09:38 AM Datanory - GOLDCREST Production Ticket(ST) #11596 (Ticket Resolved): can help to check it is jump sequence no.?
- 09:38 AM Datanory - PRIMAASIA Production Ticket(ST) #11605 (Ticket Resolved): Y this error come like that
- 09:17 AM Datanory - SNEKKU Production Ticket(ST) #11612 (Ticket Resolved): 1. this one need your help to check why the CN will appear under collection type column?
- 09:03 AM Datanory - SNEKKU Production Ticket(ST) #11617 (Ticket Resolved): hi, may i know how we can trace back the status of missing collection number?
12/05/2024
- 05:07 PM Datanory - OROMEO Production Ticket(ST) #11675 (Pending Client Verification): OROMEO - import the assigned merchandiser to Datanory
- --create table #TempTableCustUser (
-- customer_code varchar(50),
-- user_code varchar(50)
--)
select * from #T... - 04:44 PM Datanory - OROMEO Production Ticket(ST) #11675 (Support In Progress): OROMEO - import the assigned merchandiser to Datanory
- 02:32 PM Datanory - SNEKKU Production Ticket(ST) #11692 (Pending Client Feedback): SNEKKU - Some of the picture empty and half
- Tested from our side found no issue to show the picture. Can you check and ensure your network connection is good?
... - 02:31 PM Datanory - SNEKKU Production Ticket(ST) #11692 (Support In Progress): SNEKKU - Some of the picture empty and half
- 02:31 PM Datanory - SNEKKU Production Ticket(ST) #11692 (Ticket Resolved): SNEKKU - Some of the picture empty and half
- Some of the picture empty and half
!2c9a5d9c-9f0d-4a73-b9f2-6beea742f29e.jpg!
- 02:28 PM Datanory - SNEKKU Production Ticket(ST) #11691 (Ticket Resolved): SNEKKU - setting 3% for carton, but why not appear
- And setting 3% for carton, but why not appear ya
!bf08263d-d372-466c-aa42-a21d1c331af8.jpg!
This setting for ct... - 02:25 PM Datanory - SNEKKU Production Ticket(ST) #11690 (Ticket Resolved): SNEKKU - help to check any setting wrong caused this
- Hi @Azhar MCC Please help to check any setting wrong caused this?
!5b682f8d-2209-4512-a4b1-ac4229cca429.jpg!
- 01:39 PM Datanory - SNEKKU Production Ticket(ST) #11689 (Ticket Resolved): SNEKKU - can't view product list for customer group ES RM 2
- 01:36 PM Datanory - SNEKKU Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
- Hi @Azhar MCC Please provide payment receipt, thanks
11/05/2024
- 05:03 PM Datanory - SNEKKU Production Ticket(ST) #11689 (Pending Client Verification): SNEKKU - can't view product list for customer group ES RM 2
- 04:00 PM Datanory - SNEKKU Production Ticket(ST) #11689 (Support In Progress): SNEKKU - can't view product list for customer group ES RM 2
- select * from chain where org_id = 'snekku' and chain_code = 'ES RM2'
select * from mst_price_code where org_id = ... - 03:59 PM Datanory - SNEKKU Production Ticket(ST) #11689 (Ticket Resolved): SNEKKU - can't view product list for customer group ES RM 2
- Hi pls help to check why datanory apps can't view product list for customer group ES RM 2
- 01:21 PM Datanory - SNEKKU Production Ticket(ST) #11686 (Escalated to Level 3): SNEKKU - other modules, follow item code ya, can change to follow item code?
- 12:28 PM Datanory - SNEKKU Production Ticket(ST) #11686 (Support In Progress): SNEKKU - other modules, follow item code ya, can change to follow item code?
- 12:28 PM Datanory - SNEKKU Production Ticket(ST) #11686 (Ticket Resolved): SNEKKU - other modules, follow item code ya, can change to follow item code?
- User request Sales Order History module in mobile apps need to sort by item code.
- 01:12 PM Datanory - GOLDCREST Production Ticket(ST) #11688: GOLDCREST - inv & collection didn't reflect to autocount
- select * from member where member_cd = 'jnl'
select * from txn_mobile_collection_header where created_by = 'afa916... - 01:12 PM Datanory - GOLDCREST Production Ticket(ST) #11688 (Pending Client Feedback): GOLDCREST - inv & collection didn't reflect to autocount
- !6357e790-8f47-415c-876d-7e73a2a76de9.jpg!
!3afb8aa2-9a93-4b58-89f1-b1199aad0a74.jpg!
@~Goldcrest Hotline based o... - 01:10 PM Datanory - GOLDCREST Production Ticket(ST) #11688 (Support In Progress): GOLDCREST - inv & collection didn't reflect to autocount
- 12:36 PM Datanory - GOLDCREST Production Ticket(ST) #11688 (Ticket Resolved): GOLDCREST - inv & collection didn't reflect to autocount
- Morning, inv & collection didn't reflect to autocount
Invoice INJNL001796-240510 - INJNL001800-240510
Collection CC... - 12:34 PM Datanory - PRIMAASIA Production Ticket(ST) #11687 (Ticket Resolved): PRIMAASIA - salesman cant login to his Datanory apps
- 12:31 PM Datanory - PRIMAASIA Production Ticket(ST) #11687 (Support In Progress): PRIMAASIA - salesman cant login to his Datanory apps
- 12:30 PM Datanory - PRIMAASIA Production Ticket(ST) #11687 (Ticket Resolved): PRIMAASIA - salesman cant login to his Datanory apps
- Hi Support Team, our salesman cant login to his Datanory apps. Kindly assist soonest possible. Thanks.
!ea15ac69-9ba... - 12:24 PM Datanory - SNEKKU Production Ticket(ST) #11685 (Support In Progress): SNEKKU - Hi @Azhar13 Unable upload photo, please assist
- Feedback from user:
- Try if photo take for customer edit details then can upload
- But take for sales order and ph... - 12:18 PM Datanory - SNEKKU Production Ticket(ST) #11667 (Pending Client Verification): SNEKKU - hi @Azhar13 why invoice total amount difference?
- 12:14 PM Datanory - SNEKKU Production Ticket(ST) #11667 (Support In Progress): SNEKKU - hi @Azhar13 why invoice total amount difference?
- 12:10 PM Datanory - SNEKKU Production Ticket(ST) #11632 (Ticket Resolved): SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
10/05/2024
- 05:37 PM Datanory - SNEKKU Production Ticket(ST) #11685 (Ticket Resolved): SNEKKU - Hi @Azhar13 Unable upload photo, please assist
- !WhatsApp%20Image%202024-05-10%20at%2013.01.30_eb5a22c7.jpg!
!WhatsApp%20Image%202024-05-10%20at%2013.09.37_2c22624b... - 05:22 PM Datanory - SNEKKU Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
- - Handover to Rashdan
_- end Shift
!WhatsApp%20Image%202024-05-10%20at%2017.11.27_bfdc1b0b.jpg!
this is the c... - 04:46 PM Datanory - SNEKKU Production Ticket(ST) #11679 (Ticket Resolved): SNEKKU - Hi @Azhar13 why different?
- 04:42 PM Datanory - SNEKKU Production Ticket(ST) #11679 (Support In Progress): SNEKKU - Hi @Azhar13 why different?
- 02:45 PM Datanory - SNEKKU Production Ticket(ST) #11679 (Ticket Resolved): SNEKKU - Hi @Azhar13 why different?
- !WhatsApp%20Image%202024-05-10%20at%2013.49.41_3dde8399.jpg!
!WhatsApp%20Image%202024-05-10%20at%2013.49.26_7424aec8... - 02:42 PM Datanory - DAILYFRESH Production Ticket(ST) #11678 (Pending Client Verification): DailyFresh- kindly see highlighted. how come call rate is 100% but still have missed calls?
- 02:41 PM Datanory - DAILYFRESH Production Ticket(ST) #11678 (Support In Progress): DailyFresh- kindly see highlighted. how come call rate is 100% but still have missed calls?
- 02:41 PM Datanory - DAILYFRESH Production Ticket(ST) #11678 (Ticket Resolved): DailyFresh- kindly see highlighted. how come call rate is 100% but still have missed calls?
- !WhatsApp%20Image%202024-05-10%20at%2011.20.21_628d6edc.jpg!
this are just 2 that i highlighted. there are more - 02:27 PM Datanory - GOLDCREST Production Ticket(ST) #11676 (Pending Client Verification): Goldcrest- Hi pls check, this 2 collection number missing CCWWQ000575-240508, CCWWX001113-240508
- SELECT * FROM txn_mobile_collection_header WHERE COL_NO LIKE 'CCWWQ000575%'
SELECT * FROM di_mobile_txn_co... - 02:24 PM Datanory - GOLDCREST Production Ticket(ST) #11676 (Support In Progress): Goldcrest- Hi pls check, this 2 collection number missing CCWWQ000575-240508, CCWWX001113-240508
- 11:55 AM Datanory - GOLDCREST Production Ticket(ST) #11676 (Ticket Resolved): Goldcrest- Hi pls check, this 2 collection number missing CCWWQ000575-240508, CCWWX001113-240508
- 02:27 PM Datanory - SNEKKU Production Ticket(ST) #11632 (Pending Client Verification): SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
- 10:29 AM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
- https://app.clickup.com/t/86epa86v1--> due date May 13
- 10:28 AM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
- https://app.clickup.com/t/86ep9na7q--> this issue has been solved
- 10:24 AM Datanory - OROMEO Production Ticket(ST) #11675 (Ticket Resolved): OROMEO - import the assigned merchandiser to Datanory
- Hi Kamal,
Update done, seek for your assistance to import the assigned merchandiser to Datanory system.
Btw, no... - 10:17 AM Datanory - SNEKKU Production Ticket(ST) #11672 (Pending Client Verification): Snekku - hi, pls check why collection of CCMC4000006 is missing?
- 10:09 AM Datanory - SNEKKU Production Ticket(ST) #11672 (Support In Progress): Snekku - hi, pls check why collection of CCMC4000006 is missing?
- 10:04 AM Datanory - SUNTORY Production Ticket(ST) #11674: suntory- I saw the decimal point difference for 08th and 09th any reason ?
- As we checked with internal team , Chris informed that his team will check on this since it is low priority since th...
- 10:02 AM Datanory - SUNTORY Production Ticket(ST) #11674 (Ticket Resolved): suntory- I saw the decimal point difference for 08th and 09th any reason ?
- !WhatsApp%20Image%202024-05-10%20at%2009.51.15_9dc4e598.jpg!
- 09:06 AM Datanory - SNEKKU Production Ticket(ST) #11663 (Ticket Resolved): Snekku - CCMN3000022 - this transaction have 2 types of payment cash & chq but why import to systenm combine under 1 transaction only?
09/05/2024
- 07:52 PM Datanory - OROMEO Production Ticket(ST) #11666 (Ticket Resolved): OROMEO - Update Chain Code For KK Supermart
- 03:11 PM Datanory - OROMEO Production Ticket(ST) #11666 (Pending Client Verification): OROMEO - Update Chain Code For KK Supermart
- select * from customer where org_id = 'oromeo' and customer_name like '%KK SUPERMART%'
select * from chain where o... - 02:57 PM Datanory - OROMEO Production Ticket(ST) #11666 (Support In Progress): OROMEO - Update Chain Code For KK Supermart
- 02:40 PM Datanory - OROMEO Production Ticket(ST) #11666 (Ticket Resolved): OROMEO - Update Chain Code For KK Supermart
- Ada 2 KK Supermarket, KK Supermarket total outlet 760. Assign all to KK Mart Chain
!48c63111-02bf-42eb-8125-2bafba4e... - 07:52 PM Datanory - GOLDCREST Production Ticket(ST) #11648 (Ticket Resolved): GOLDCREST - Customer 301M/022 should be no outstanding ady, but mobile keep showing outstanding inv
- 10:54 AM Datanory - GOLDCREST Production Ticket(ST) #11648 (Pending Client Verification): GOLDCREST - Customer 301M/022 should be no outstanding ady, but mobile keep showing outstanding inv
- select * from txn_invoice_history_header where invoice_no = 'injnm000524-240403'
--update txn_invoice_history_head... - 10:18 AM Datanory - GOLDCREST Production Ticket(ST) #11648 (Support In Progress): GOLDCREST - Customer 301M/022 should be no outstanding ady, but mobile keep showing outstanding inv
- 07:51 PM Datanory - SNEKKU Production Ticket(ST) #11651 (Ticket Resolved): SNEKKU - why on behalf module some become untick? as last time all ticked ya
- 02:35 PM Datanory - SNEKKU Production Ticket(ST) #11651: SNEKKU - why on behalf module some become untick? as last time all ticked ya
- For temporary workaround, we already tick all the customers for Admin, MO and CS1 in On Behalf module.
We still i... - 06:44 PM Datanory - DAILYFRESH Production Ticket(ST) #11568 (Ticket Resolved): DAILYFRESH - Unable to upload
- 06:43 PM Datanory - SNEKKU Production Ticket(ST) #11663 (Pending Client Verification): Snekku - CCMN3000022 - this transaction have 2 types of payment cash & chq but why import to systenm combine under 1 transaction only?
- 06:33 PM Datanory - SNEKKU Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
- From shan you
collection created from myspft integrate to datanory but it is duplicated
reason for duplica... - 04:21 PM Datanory - SNEKKU Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
- !WhatsApp%20Image%202024-05-09%20at%2016.22.24_be59aaee.jpg!
- 04:17 PM Datanory - SNEKKU Production Ticket(ST) #11667: SNEKKU - hi @Azhar13 why invoice total amount difference?
- SELECT * FROM txn_mobile_collection_header WHERE COL_NO LIKE '%CCMS2000023-240508%'
SELECT * FROM txn_mobile_collect... - 04:08 PM Datanory - SNEKKU Production Ticket(ST) #11667 (Ticket Resolved): SNEKKU - hi @Azhar13 why invoice total amount difference?
- !WhatsApp%20Image%202024-05-09%20at%2014.50.36_45b8038f.jpg!
!WhatsApp%20Image%202024-05-09%20at%2014.52.03_d527f7ab... - 06:03 PM Datanory - SNEKKU Production Ticket(ST) #11672: Snekku - hi, pls check why collection of CCMC4000006 is missing?
-- MS2 user
SELECT * FROM txn_mobile_collection_header WHERE COL_NO LIKE '%CCMS2000024%'
SELECT * FROM ...- 06:00 PM Datanory - SNEKKU Production Ticket(ST) #11672 (Ticket Resolved): Snekku - hi, pls check why collection of CCMC4000006 is missing?
- hi, pls check why collection of CCMS2000024 & 25 has jumping number.
- 02:37 PM Datanory - OROMEO Production Ticket(ST) #11644 (Ticket Resolved): OROMEO - Update Latest Oromeo User
- 02:36 PM Datanory - GOLDCREST Production Ticket(ST) #11665 (Ticket Resolved): GOLDCREST - Hi pls check S/078 didn't reflect datanory
- 11:00 AM Datanory - GOLDCREST Production Ticket(ST) #11665 (Pending Client Verification): GOLDCREST - Hi pls check S/078 didn't reflect datanory
- select * from customer where customer_code = '302S/078'
select * from mst_branch where branch_id = 'EF8905EFA8A3461E... - 10:57 AM Datanory - GOLDCREST Production Ticket(ST) #11665 (Support In Progress): GOLDCREST - Hi pls check S/078 didn't reflect datanory
- 10:57 AM Datanory - GOLDCREST Production Ticket(ST) #11665 (Ticket Resolved): GOLDCREST - Hi pls check S/078 didn't reflect datanory
- Hi pls check S/078 didn't reflect datanory
!9e5cdb83-c87b-4b47-9505-0a930ccb27e7.jpg!
!87e4c329-7c29-45e7-948e-64cc... - 02:26 PM Datanory - SNEKKU Production Ticket(ST) #11660 (Ticket Resolved): Snekku -hi, Please help to check this OR CCMS2000022-240507, approved but not import to System.
- 11:26 AM Datanory - SNEKKU Production Ticket(ST) #11655 (Ticket Resolved): SNEKKU - hi @Azhar13 user MN8, planned route got missing outlet, MN2 also
- 11:21 AM Datanory - SNEKKU Production Ticket(ST) #11655 (Support In Progress): SNEKKU - hi @Azhar13 user MN8, planned route got missing outlet, MN2 also
08/05/2024
- 10:26 PM Datanory - OROMEO Production Ticket(ST) #11644 (Pending Client Verification): OROMEO - Update Latest Oromeo User
- 10:22 PM Datanory - OROMEO Production Ticket(ST) #11644 (Support In Progress): OROMEO - Update Latest Oromeo User
- 09:14 PM Datanory - SUNTORY Production Ticket(ST) #11630 (Ticket Resolved): SUNTORY - Cannot Setup Product Catalog
- 07:31 PM Datanory - SNEKKU Production Ticket(ST) #11651 (Support In Progress): SNEKKU - why on behalf module some become untick? as last time all ticked ya
- handover to rashdan
User claim that all the send behalf customer has been ticked. as yesterday reported,some are u... - 07:26 PM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
- https://app.clickup.com/t/86epa86v1
https://app.clickup.com/t/86ep9na7q - 07:09 PM Datanory - SNEKKU Production Ticket(ST) #11663 (Pending Client Feedback): Snekku - CCMN3000022 - this transaction have 2 types of payment cash & chq but why import to systenm combine under 1 transaction only?
- Handover to rashdan
Azhar:
This one already fix for the future.
SELECT ihh.col_no,ihh.org_id,*
FROM txn_m... - 07:02 PM Datanory - SNEKKU Production Ticket(ST) #11663 (Support In Progress): Snekku - CCMN3000022 - this transaction have 2 types of payment cash & chq but why import to systenm combine under 1 transaction only?
- 05:38 PM Datanory - SNEKKU Production Ticket(ST) #11663 (Ticket Resolved): Snekku - CCMN3000022 - this transaction have 2 types of payment cash & chq but why import to systenm combine under 1 transaction only?
- 07:01 PM Datanory - SNEKKU Production Ticket(ST) #11660 (Pending Client Verification): Snekku -hi, Please help to check this OR CCMS2000022-240507, approved but not import to System.
- !WhatsApp%20Image%202024-05-08%20at%2019.00.38_e3eebe4b.jpg!
- 06:58 PM Datanory - SNEKKU Production Ticket(ST) #11660 (Support In Progress): Snekku -hi, Please help to check this OR CCMS2000022-240507, approved but not import to System.
- SELECT * FROM txn_mobile_collection_header WHERE COL_NO LIKE '%CCMS2000022-240507%'
select * from txn_mobile_collect... - 01:43 PM Datanory - SNEKKU Production Ticket(ST) #11660 (Ticket Resolved): Snekku -hi, Please help to check this OR CCMS2000022-240507, approved but not import to System.
- 05:41 PM Datanory - SNEKKU Production Ticket(ST) #11647: SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
- Handover to rashdan Already release have to test and update the release note to snekku customer
https://app.... - 01:12 PM Datanory - SUNTORY Production Ticket(ST) #11656 (Escalated to Level 3): Suntory - [07/05, 20:50] MCC Cris: hi not sure if this is issue because when i filter 6th May, then data cannot show [07/05, 20:51] MCC Cris: when no select filter the 6th May data is shown
- 01:09 PM Datanory - SUNTORY Production Ticket(ST) #11656 (Support In Progress): Suntory - [07/05, 20:50] MCC Cris: hi not sure if this is issue because when i filter 6th May, then data cannot show [07/05, 20:51] MCC Cris: when no select filter the 6th May data is shown
- https://app.clickup.com/t/4yrkbmy
- 12:03 PM Datanory - SUNTORY Production Ticket(ST) #11656: Suntory - [07/05, 20:50] MCC Cris: hi not sure if this is issue because when i filter 6th May, then data cannot show [07/05, 20:51] MCC Cris: when no select filter the 6th May data is shown
- as we checked from our side the data are exist in the database . As we checked in the portal we tested each of the ...
- 10:55 AM Datanory - SUNTORY Production Ticket(ST) #11656 (Ticket Resolved): Suntory - [07/05, 20:50] MCC Cris: hi not sure if this is issue because when i filter 6th May, then data cannot show [07/05, 20:51] MCC Cris: when no select filter the 6th May data is shown
- !WhatsApp%20Image%202024-05-07%20at%2020.57.22_c29ca836.jpg!
!WhatsApp%20Image%202024-05-07%20at%2020.57.23_a52675a8... - 10:46 AM Datanory - SNEKKU Production Ticket(ST) #11655 (Ticket Resolved): SNEKKU - hi @Azhar13 user MN8, planned route got missing outlet, MN2 also
- !WhatsApp%20Image%202024-05-08%20at%2007.48.27_da158c48.jpg!
07/05/2024
- 05:32 PM Datanory - SNEKKU Production Ticket(ST) #11651 (Ticket Resolved): SNEKKU - why on behalf module some become untick? as last time all ticked ya
- !WhatsApp%20Image%202024-05-07%20at%2016.10.48_352a6f1e.jpg!
- 05:02 PM Datanory - GOLDCREST Production Ticket(ST) #11627 (Escalated to Level 3): GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
- 01:56 PM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
- SELECT * FROM txn_mobile_collection_header WHERE COL_NO LIKE 'CCWWQ000438-240424'
select * from txn_mobile_collectio... - 10:08 AM Datanory - GOLDCREST Production Ticket(ST) #11627 (Pending Client Verification): GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
- update txn_mobile_collection_detail set col_id = '4ab35302-fa52-4a2c-a10a-434b4b8a343a' where col_dtl_id = '5e1e015f-...
- 12:00 PM Datanory - GOLDCREST Production Ticket(ST) #11648 (Ticket Resolved): GOLDCREST - Customer 301M/022 should be no outstanding ady, but mobile keep showing outstanding inv
- !WhatsApp%20Image%202024-05-07%20at%2010.44.46_ba8d8627.jpg!
!WhatsApp%20Image%202024-05-07%20at%2011.47.52_506159a7... - 11:56 AM Datanory - SNEKKU Production Ticket(ST) #11632: SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
- Have to do testing on this
- 11:54 AM Datanory - SNEKKU Production Ticket(ST) #11647 (Escalated to Level 3): SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
- https://app.clickup.com/t/86ep9v7m7
- 11:53 AM Datanory - SNEKKU Production Ticket(ST) #11647 (Support In Progress): SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
- 11:53 AM Datanory - SNEKKU Production Ticket(ST) #11647 (Ticket Resolved): SNEKKU - Hi @~Rashdan Hussin Add on explaination ya, as other can tick to choose it, but collection date cannot
- !WhatsApp%20Image%202024-05-06%20at%2019.50.03_77a94916.jpg!
!WhatsApp%20Image%202024-05-06%20at%2019.50.50_87965702...
06/05/2024
- 07:14 PM Datanory - OROMEO Production Ticket(ST) #11644 (Ticket Resolved): OROMEO - Update Latest Oromeo User
- Hi Kamal,
Kindly refer attached file for the latest Oromeo User update for your further action.
- 06:51 PM Datanory - SNEKKU Production Ticket(ST) #11632: SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
- - Handover to azhar.
- End shift.
- Check the clickup for any update.
- Ask arif or shu ern the root cause and fix... - 10:12 AM Datanory - SNEKKU Production Ticket(ST) #11632 (Escalated to Level 3): SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
- https://app.clickup.com/t/86ep9h3jh
- 06:33 PM Datanory - SNEKKU Production Ticket(ST) #11631 (Escalated to Level 3): SNEKKU - May I know where can I have a report to call only datanory collection ?
- https://app.clickup.com/t/86ep9nm4f
- 06:09 PM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
SELECT * FROM txn_mobile_collection_header WHERE COL_NO LIKE 'CCWWQ000438-240424'
select * from txn_mobile_col...- 05:48 PM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
- patching has been done for temporary
has to verify with customer.
have to check tomorrow in the autocount
-- sc... - 02:49 PM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
-- three of them are not in the autocount
select * from ARPayment where DocNo like 'CCWWQ000438%'
select * from...- 11:59 AM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
- SELECT
b.customer_code,
b.customer_name,
*
FROM
txn_invoice_history_header a
... - 04:16 PM Datanory - SUNTORY Production Ticket(ST) #11643 (Ticket Resolved): SUNTORY - block certain URL in android enterprise
- hi @~Tommy Teong , is there a way to block certain URL in android enterprise ? what happened is we install mozilla t...
- 11:23 AM Datanory - SUNTORY Production Ticket(ST) #11629 (Ticket Resolved): SUNTORY - Mobile Transaction Upload Error
- 09:28 AM Datanory - SUNTORY Production Ticket(ST) #11630 (Pending Client Verification): SUNTORY - Cannot Setup Product Catalog
- Shuern feedback:
After I updated the organisation in web portal, the photo category add new button is showing up a...
05/05/2024
- 03:12 PM Datanory - SNEKKU Production Ticket(ST) #11632 (Support In Progress): SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
- select * from member where member_cd = 'ME5'
select * from txn_mobile_collection_header where created_by = '516526... - 03:12 PM Datanory - SNEKKU Production Ticket(ST) #11632 (Ticket Resolved): SNEKKU - pls verify this user ME5, missing no 5 but duplicate no 4
- pls verify this user ME5, missing no 5 but duplicate no 4
!089614e2-448b-49ca-a113-32694fd58cf1.jpg!
- collection - 03:10 PM Datanory - SNEKKU Production Ticket(ST) #11631 (Support In Progress): SNEKKU - May I know where can I have a report to call only datanory collection ?
- 03:10 PM Datanory - SNEKKU Production Ticket(ST) #11631 (On-Hold): SNEKKU - May I know where can I have a report to call only datanory collection ?
- - May I know where can I have a report to call only datanory collection ? as this report show all including collectio...
- 10:21 AM Datanory - GOLDCREST Production Ticket(ST) #11627: GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
- select * from member where member_cd = 'wwq'
select * from customer where customer_id in ('295E20FA57A14CDBA1572993D... - 10:18 AM Datanory - SUNTORY Production Ticket(ST) #11630 (Support In Progress): SUNTORY - Cannot Setup Product Catalog
- 10:18 AM Datanory - SUNTORY Production Ticket(ST) #11630 (Ticket Resolved): SUNTORY - Cannot Setup Product Catalog
- - User cannot add new product catalog.
- As i checked both the org level and the web access control for suntory adm... - 10:10 AM Datanory - SUNTORY Production Ticket(ST) #11629 (Pending Client Verification): SUNTORY - Mobile Transaction Upload Error
- 10:05 AM Datanory - SUNTORY Production Ticket(ST) #11629 (Support In Progress): SUNTORY - Mobile Transaction Upload Error
- 10:04 AM Datanory - SUNTORY Production Ticket(ST) #11629 (Ticket Resolved): SUNTORY - Mobile Transaction Upload Error
- Salesman cannot do Upload due to an error.
!76fc4285-04d3-4555-99ff-a9bf39681a73.jpg!
!d1863886-0113-45cf-811e-5d03...
04/05/2024
- 11:18 AM Datanory - GOLDCREST Production Ticket(ST) #11627 (Support In Progress): GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
- 11:18 AM Datanory - GOLDCREST Production Ticket(ST) #11627 (Ticket Resolved): GOLDCREST - CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
- Hi, pls check CCWWQ000438, CCWWQ000439 and CCWWQ000440 didn't reflect to autocount
!20399f3c-de62-4e44-8e50-ec717f88...
03/05/2024
- 02:54 PM Datanory - SNEKKU Production Ticket(ST) #11617 (Pending Client Verification): hi, may i know how we can trace back the status of missing collection number?
- total missing collection
select CAST(RIGHT(Max(x.col_no), 6) AS INT) - Max(row_num) as total_missing, Max(col_no) as... - 02:52 PM Datanory - SNEKKU Production Ticket(ST) #11617 (Support In Progress): hi, may i know how we can trace back the status of missing collection number?
- 02:52 PM Datanory - SNEKKU Production Ticket(ST) #11617 (Ticket Resolved): hi, may i know how we can trace back the status of missing collection number?
- hi, may i know how we can trace back the status of missing collection number?
for example, MS2, in the collection li... - 02:48 PM Datanory - SNEKKU Production Ticket(ST) #11612 (Pending Client Verification): 1. this one need your help to check why the CN will appear under collection type column?
- 02:47 PM Datanory - SNEKKU Production Ticket(ST) #11612 (Support In Progress): 1. this one need your help to check why the CN will appear under collection type column?
- 09:59 AM Datanory - SNEKKU Production Ticket(ST) #11612 (Assigned To): 1. this one need your help to check why the CN will appear under collection type column?
- 09:57 AM Datanory - SNEKKU Production Ticket(ST) #11612 (Ticket Resolved): 1. this one need your help to check why the CN will appear under collection type column?
- 1. this one need your help to check why the CN will appear under collection type column?
!1.jpg!
this one the ... - 02:45 PM Datanory - GOLDCREST Production Ticket(ST) #11616 (Escalated to Level 3): Hi, pls check. Outstanding balance didn't show at mobile
- https://app.clickup.com/t/86ep93z91
Hi @Mcc Jann , CU is created for further checking on the outstanding amount no... - 02:43 PM Datanory - GOLDCREST Production Ticket(ST) #11616 (Support In Progress): Hi, pls check. Outstanding balance didn't show at mobile
- 02:43 PM Datanory - GOLDCREST Production Ticket(ST) #11616 (Ticket Resolved): Hi, pls check. Outstanding balance didn't show at mobile
- !6.jpg!
!7.jpg!
!4.jpg!
!5.jpg!
Hi, pls check. Outstanding balance didn't show at mobile
!9.jpg!
!8.jpg!
H... - 02:35 PM Datanory - GOLDCREST Production Ticket(ST) #11615 (Pending Client Verification): hi, just now check still got cn in this 3acc
- 02:35 PM Datanory - GOLDCREST Production Ticket(ST) #11615 (Support In Progress): hi, just now check still got cn in this 3acc
- 02:30 PM Datanory - GOLDCREST Production Ticket(ST) #11615 (Ticket Resolved): hi, just now check still got cn in this 3acc
- !2.jpg!
!3.jpg!
!1.jpg!
- 09:54 AM Datanory - SNEKKU Production Ticket(ST) #11611 (Ticket Resolved): @Arif Ibrahim hi, as per teleconversation, pls assist for this missing transaction.
- 09:53 AM Datanory - SNEKKU Production Ticket(ST) #11611 (Pending Client Verification): @Arif Ibrahim hi, as per teleconversation, pls assist for this missing transaction.
- Beside that, kindly request user me2 to update the Datanory application version
- 09:53 AM Datanory - SNEKKU Production Ticket(ST) #11611 (Support In Progress): @Arif Ibrahim hi, as per teleconversation, pls assist for this missing transaction.
- 09:52 AM Datanory - SNEKKU Production Ticket(ST) #11611 (Ticket Resolved): @Arif Ibrahim hi, as per teleconversation, pls assist for this missing transaction.
02/05/2024
- 03:16 PM Datanory - GOLDCREST Production Ticket(ST) #11596 (Pending Client Verification): can help to check it is jump sequence no.?
- 11:40 AM Datanory - SNEKKU Production Ticket(ST) #11603 (Ticket Resolved): hi, can help to check ms3 unable to check in
- 11:00 AM Datanory - SNEKKU Production Ticket(ST) #11603 (Pending Client Verification): hi, can help to check ms3 unable to check in
- Hi Arif, ms3 can do check in, so u no need to check ya
- 10:17 AM Datanory - SNEKKU Production Ticket(ST) #11603 (Pending Client Feedback): hi, can help to check ms3 unable to check in
- 10:17 AM Datanory - SNEKKU Production Ticket(ST) #11603 (Support In Progress): hi, can help to check ms3 unable to check in
- As checked, there is no issue.
Based on the error message, it showing that the salesman didnt perform the check in. ... - 10:15 AM Datanory - SNEKKU Production Ticket(ST) #11603 (Ticket Resolved): hi, can help to check ms3 unable to check in
- ady restart hp, off & on mobile data, check internet ok. download again
!1.jpg!
- 10:37 AM Datanory - PRIMAASIA Production Ticket(ST) #11605 (Pending Client Feedback): Y this error come like that
- Arif: Can u help to request user to upload database?
User: he out ready.
Arif: He can upload wherever he is at, but... - 10:36 AM Datanory - PRIMAASIA Production Ticket(ST) #11605 (Support In Progress): Y this error come like that
- 10:36 AM Datanory - PRIMAASIA Production Ticket(ST) #11605 (Ticket Resolved): Y this error come like that
- !1.jpg!
- 10:34 AM Datanory - GOLDCREST Production Ticket(ST) #11604 (Pending Client Verification): can help to delete credit note for this 3 acc?
select * into dms_ecosystem_backup_Table.dbo.txn_credit_note_history_header_20240502 from txn_credit_note_his...- 10:21 AM Datanory - GOLDCREST Production Ticket(ST) #11604 (Support In Progress): can help to delete credit note for this 3 acc?
- 10:19 AM Datanory - GOLDCREST Production Ticket(ST) #11604 (Ticket Resolved): can help to delete credit note for this 3 acc?
- !3.jpg!
!2.jpg!
!1.jpg!
- 10:11 AM Datanory - SNEKKU Production Ticket(ST) #11576 (Ticket Resolved): SNEKKU - CN/23/006784 is not capture in system
- 10:07 AM Datanory - GOLDCREST Production Ticket(ST) #11595 (Ticket Resolved): Hi, INMCJ000116-240420 Invoice & collection didn't reflect in Salesman Activity Report
30/04/2024
- 05:41 PM Datanory - GOLDCREST Production Ticket(ST) #11596 (Pending Client Feedback): can help to check it is jump sequence no.?
- 05:41 PM Datanory - GOLDCREST Production Ticket(ST) #11596 (Support In Progress): can help to check it is jump sequence no.?
- 05:06 PM Datanory - GOLDCREST Production Ticket(ST) #11596 (Ticket Resolved): can help to check it is jump sequence no.?
- !v1.jpg!
- 05:04 PM Datanory - GOLDCREST Production Ticket(ST) #11595 (Pending Client Verification): Hi, INMCJ000116-240420 Invoice & collection didn't reflect in Salesman Activity Report
- 04:27 PM Datanory - GOLDCREST Production Ticket(ST) #11595 (Support In Progress): Hi, INMCJ000116-240420 Invoice & collection didn't reflect in Salesman Activity Report
- 04:27 PM Datanory - GOLDCREST Production Ticket(ST) #11595 (Ticket Resolved): Hi, INMCJ000116-240420 Invoice & collection didn't reflect in Salesman Activity Report
- Hi, INMCJ000116-240420 Invoice & collection didn't reflect in Salesman Activity Report
- 03:11 PM Datanory - SNEKKU Production Ticket(ST) #11576 (Support In Progress): SNEKKU - CN/23/006784 is not capture in system
- Hi @~SK Michelle , as per our called, we still require additional time to further investigate this issue. We will pro...
- 12:05 PM Datanory - SNEKKU Production Ticket(ST) #11587 (Escalated to Level 3): Hi datanory team,may I know salesman how to know their last collection number for the month?
- https://app.clickup.com/t/86ep8a0ue
Hi @Mcc Jann , as discussed here is the CU for the Snekku's request to customi... - 11:59 AM Datanory - SNEKKU Production Ticket(ST) #11587 (Support In Progress): Hi datanory team,may I know salesman how to know their last collection number for the month?
- Arif: For now, u can check at datanory web portal (SFA Transaction - Sales Order module)
Sharon: how to ensure apps ... - 11:57 AM Datanory - SNEKKU Production Ticket(ST) #11587 (Ticket Resolved): Hi datanory team,may I know salesman how to know their last collection number for the month?
- Hi datanory team,may I know salesman how to know their last collection number for the month?
- 11:53 AM Datanory - SNEKKU Production Ticket(ST) #11586 (Ticket Resolved): hi, my accounts dept has raise up an issue, after they approved the Collection transaction in Datanory, and wait for more than 15 min, the few transaction didn't appear in mysoft.
- 11:53 AM Datanory - SNEKKU Production Ticket(ST) #11586 (Pending Client Verification): hi, my accounts dept has raise up an issue, after they approved the Collection transaction in Datanory, and wait for more than 15 min, the few transaction didn't appear in mysoft.
- 11:53 AM Datanory - SNEKKU Production Ticket(ST) #11586 (Support In Progress): hi, my accounts dept has raise up an issue, after they approved the Collection transaction in Datanory, and wait for more than 15 min, the few transaction didn't appear in mysoft.
- 11:52 AM Datanory - SNEKKU Production Ticket(ST) #11586 (Ticket Resolved): hi, my accounts dept has raise up an issue, after they approved the Collection transaction in Datanory, and wait for more than 15 min, the few transaction didn't appear in mysoft.
- hi, my accounts dept has raise up an issue, after they approved the Collection transaction in Datanory, and wait for ...
- 11:49 AM Datanory - GOLDCREST Production Ticket(ST) #11585 (Pending Client Verification): hi, we want set up route plan jnl for user jnm, in customer side ady set PIC，but when we import it shown error
- here is the sample, i have modified the file you provided for your reference
you can proceed to import using this file - 11:46 AM Datanory - GOLDCREST Production Ticket(ST) #11585 (Support In Progress): hi, we want set up route plan jnl for user jnm, in customer side ady set PIC，but when we import it shown error
- 11:24 AM Datanory - GOLDCREST Production Ticket(ST) #11585 (Pending Client Feedback): hi, we want set up route plan jnl for user jnm, in customer side ady set PIC，but when we import it shown error
- Hi @~Daphne Lee , can you share with us the file?
- 11:24 AM Datanory - GOLDCREST Production Ticket(ST) #11585 (Support In Progress): hi, we want set up route plan jnl for user jnm, in customer side ady set PIC，but when we import it shown error
- 11:23 AM Datanory - GOLDCREST Production Ticket(ST) #11585 (Ticket Resolved): hi, we want set up route plan jnl for user jnm, in customer side ady set PIC，but when we import it shown error
- !1.jpg!
!2.jpg!
!3.jpg!
!4.jpg!
!5.jpg!
!6.jpg!
but can tick customer JNM at here - 11:32 AM Datanory - DAILYFRESH Production Ticket(ST) #11566 (Ticket Resolved): Daily fresh- Hi Technical Team. This cstmr we already change the SM code. At route also already change but at handheld Salesman don't have. Pls help...
- 11:28 AM Datanory - DAILYFRESH Production Ticket(ST) #11566: Daily fresh- Hi Technical Team. This cstmr we already change the SM code. At route also already change but at handheld Salesman don't have. Pls help...
- Hi @~Nana Azira , any update for this one?
- 11:30 AM Production Ticket(ST) #11573: Doc No For Collection Receipt On Mobile Show Undefined
- in testing phase (Trial)
- 11:29 AM Datanory - GOLDCREST Production Ticket(ST) #11571 (Ticket Resolved): Hi, pls check, WWX started use mobile app in Feb 2024, how come this invoice in mobile app?
- 11:25 AM Datanory - GOLDCREST Production Ticket(ST) #11539: GOLDCREST - Hi pls check, WWQ 19/04/24 stock bal.
- Hi @Mcc Jann, i have discussed with Daphne, she agreed to wait for the new release on next monday
- 11:16 AM Datanory - GOLDCREST Production Ticket(ST) #11548 (Ticket Resolved): GOLDCREST - different customers have the same collection number
- 11:16 AM Datanory - GOLDCREST Production Ticket(ST) #11548 (Pending Client Verification): GOLDCREST - different customers have the same collection number
- 10:39 AM Production Ticket(ST) #10722 (Ticket Resolved): Snekku - Outstanding SO status to integrate from Mysoft and show in mobile for salesman reference.
- deployed on 18 April 2024
- 10:33 AM Production Ticket(ST) #10747 (Ticket Resolved): Snekku - Non-visit outlet for all the customer that their order to be key in without visiting and cater as physical visit.
- 10:33 AM Datanory - SNEKKU Production Ticket(ST) #11509: SNEKKU - no need check in / out for sales order and collection
- same ticket #10747 ( will close ticket 10747)
will start development after suntory code merge
- 10:23 AM Datanory - DAILYFRESH Production Ticket(ST) #11568: DAILYFRESH - Unable to upload
- not found where user reported about upload issue.
I found user reported about download issue (customer not found) - ... - 10:17 AM Datanory - DAILYFRESH Production Ticket(ST) #11574 (Pending Client Verification): DAILYFRESH - kedai cash bile buat bil jadi credit
- Hi @~Gabriel , as checked, we find out that the sales type for the mentioned user has been change from cash to credit...
- 10:16 AM Datanory - DAILYFRESH Production Ticket(ST) #11574 (Support In Progress): DAILYFRESH - kedai cash bile buat bil jadi credit
29/04/2024
- 12:55 PM Production Ticket(ST) #11573: Doc No For Collection Receipt On Mobile Show Undefined
- - Handover to Arif
- Go outstation - 12:53 PM Datanory - GOLDCREST Production Ticket(ST) #11539: GOLDCREST - Hi pls check, WWQ 19/04/24 stock bal.
- - Handover to Arif
- Go outstation
- Please check update in clickup ticket - 12:46 PM Datanory - SNEKKU Production Ticket(ST) #11576 (Ticket Resolved): SNEKKU - CN/23/006784 is not capture in system
- - @Azhar MCC hi, can help to check for customer 1R405, has one CN/23/006784 is not capture in system. And why this ha...
- 12:44 PM Datanory - DAILYFRESH Production Ticket(ST) #11558 (Ticket Resolved): Daily fresh- Credit term still got rounding..
- 12:41 PM Datanory - NIBOU Production Ticket(ST) #11559 (Ticket Resolved): Nibou- assalamualaikum,boleh tlg update or troubleshoot sistem sbb harini ada 2 outlet saya tak boleh attach gambar dlm photo taking part. mydin senawang dan econsave forest height
- 12:39 PM Datanory - DAILYFRESH Production Ticket(ST) #11566: Daily fresh- Hi Technical Team. This cstmr we already change the SM code. At route also already change but at handheld Salesman don't have. Pls help...
- Require Arif to double check with customer
- 09:47 AM Datanory - DAILYFRESH Production Ticket(ST) #11566 (Pending Client Feedback): Daily fresh- Hi Technical Team. This cstmr we already change the SM code. At route also already change but at handheld Salesman don't have. Pls help...
- 09:46 AM Datanory - DAILYFRESH Production Ticket(ST) #11566 (Support In Progress): Daily fresh- Hi Technical Team. This cstmr we already change the SM code. At route also already change but at handheld Salesman don't have. Pls help...
- 12:36 PM Datanory - GOLDCREST Production Ticket(ST) #11548: GOLDCREST - different customers have the same collection number
- escalate to Arif after SLA breach
Arif change due date to - 12:35 PM Datanory - DAILYFRESH Production Ticket(ST) #11574: DAILYFRESH - kedai cash bile buat bil jadi credit
- escalate to Arif: Rashdan go to Penang
- 10:00 AM Datanory - GOLDCREST Production Ticket(ST) #11441 (Ticket Resolved): GOLDCREST - can help us check this invoice was manually cancel in out autocount, but still showing in mobile?
- 09:59 AM Datanory - GOLDCREST Production Ticket(ST) #11514 (Ticket Resolved): GOLDCREST - unit price rm20, when confirm jump to rm1000
27/04/2024
- 11:24 PM Datanory - DAILYFRESH Production Ticket(ST) #11574 (Ticket Resolved): DAILYFRESH - kedai cash bile buat bil jadi credit
- Ini kedai cash bile buat bil jadi credit Png04 tlg tukar pada cash
!590be887-a8b0-4a73-a288-7cbe0133a58b.jpg!
- 02:43 PM Production Ticket(ST) #11573 (Escalated to Level 3): Doc No For Collection Receipt On Mobile Show Undefined
- 02:33 PM Production Ticket(ST) #11573 (Support In Progress): Doc No For Collection Receipt On Mobile Show Undefined
- 02:32 PM Production Ticket(ST) #11573 (Ticket Resolved): Doc No For Collection Receipt On Mobile Show Undefined
- There is issue in display of Doc No in the mobile app when sharing receipt for collection. Here's what's happening:
... - 02:10 PM Datanory - SNEKKU Production Ticket(ST) #11500 (Ticket Resolved): SNEKKU - we confirm the collection, and send the copy to customer by WA it is appears at CCMN500010, after that when we go summary to check again, the same transaction become CCMN5000011
- 02:09 PM Datanory - SNEKKU Production Ticket(ST) #11500 (Pending Client Verification): SNEKKU - we confirm the collection, and send the copy to customer by WA it is appears at CCMN500010, after that when we go summary to check again, the same transaction become CCMN5000011
- 12:16 PM Datanory - SNEKKU Production Ticket(ST) #11510 (Ticket Resolved): SNEKKU - Previous here got amount and can view oustanding invoice, but now not available?
- 09:08 AM Datanory - SNEKKU Production Ticket(ST) #11510 (Pending Client Verification): SNEKKU - Previous here got amount and can view oustanding invoice, but now not available?
- 11:15 AM Datanory - GOLDCREST Production Ticket(ST) #11441: GOLDCREST - can help us check this invoice was manually cancel in out autocount, but still showing in mobile?
- - although cancelled status is updated, but the cancelled status is not update in mobile at the moment, as the invoic...
- 10:53 AM Datanory - GOLDCREST Production Ticket(ST) #11441 (Pending Client Verification): GOLDCREST - can help us check this invoice was manually cancel in out autocount, but still showing in mobile?
- Currently mobile does not check the approval status so if its cancelled it will still show. Shu ern planning to chang...
- 09:48 AM Datanory - DAILYFRESH Production Ticket(ST) #11572 (Ticket Resolved): DAILYFRESH - JHB06 cannot log in
- 09:39 AM Datanory - DAILYFRESH Production Ticket(ST) #11572 (Support In Progress): DAILYFRESH - JHB06 cannot log in
- As checked, there is no issue
!ae96e80b-a08c-4917-a658-f60a91ee91b6.jpg!
- 09:38 AM Datanory - DAILYFRESH Production Ticket(ST) #11572 (Ticket Resolved): DAILYFRESH - JHB06 cannot log in
- - Assalamualaikum kenapa X boleh login
- Morning.. JHB06 cannot log in...pls help ya.
!c1c3c6cb-c9c5-48e2-8687-653c... - 09:33 AM Datanory - DAILYFRESH Production Ticket(ST) #11568 (Pending Client Feedback): DAILYFRESH - Unable to upload
- 09:24 AM Datanory - DAILYFRESH Production Ticket(ST) #11568 (Support In Progress): DAILYFRESH - Unable to upload
- 09:23 AM Datanory - DAILYFRESH Production Ticket(ST) #11568: DAILYFRESH - Unable to upload
- - User said cannot upload.
- User cannot upload. Error popup
!Screenshot%202024-04-27%20092055.png!
26/04/2024
- 08:25 PM Datanory - SNEKKU Production Ticket(ST) #11531 (Ticket Resolved): SNEKKU - remove this as here is approval module
- 08:25 PM Datanory - SNEKKU Production Ticket(ST) #11531 (Pending Client Verification): SNEKKU - remove this as here is approval module
- Due to issue where web running no override mobile running no, SO in screenshot was manually patched with status appro...
- 05:34 PM Datanory - GOLDCREST Production Ticket(ST) #11571 (Pending Client Verification): Hi, pls check, WWX started use mobile app in Feb 2024, how come this invoice in mobile app?
select * into dms_ecosystem_backup_Table..txn_invoice_history_header_20240426 from txn_invoice_history_header w...- 05:28 PM Datanory - GOLDCREST Production Ticket(ST) #11571 (Support In Progress): Hi, pls check, WWX started use mobile app in Feb 2024, how come this invoice in mobile app?
- 05:13 PM Datanory - GOLDCREST Production Ticket(ST) #11571 (Ticket Resolved): Hi, pls check, WWX started use mobile app in Feb 2024, how come this invoice in mobile app?
- !2895bc0a-97ac-4d05-8c4f-19c240622a98.jpg!
!9bfb7276-433e-4d36-88a1-8c523168cf51.jpg!
!dbabc73e-ffc0-4338-973f-eb4c... - 04:41 PM Datanory - NIBOU Production Ticket(ST) #11559 (Pending Client Verification): Nibou- assalamualaikum,boleh tlg update or troubleshoot sistem sbb harini ada 2 outlet saya tak boleh attach gambar dlm photo taking part. mydin senawang dan econsave forest height
- Have follow with customer again
- 04:39 PM Datanory - NIBOU Production Ticket(ST) #11559 (Support In Progress): Nibou- assalamualaikum,boleh tlg update or troubleshoot sistem sbb harini ada 2 outlet saya tak boleh attach gambar dlm photo taking part. mydin senawang dan econsave forest height
- 04:38 PM Datanory - DAILYFRESH Production Ticket(ST) #11568: DAILYFRESH - Unable to upload
- requested PNG04 user to upload database for further checking
- 03:56 PM Datanory - DAILYFRESH Production Ticket(ST) #11568: DAILYFRESH - Unable to upload
- Already request user to upload database for further checking
- 03:49 PM Datanory - DAILYFRESH Production Ticket(ST) #11568 (Ticket Resolved): DAILYFRESH - Unable to upload
- 04:36 PM Datanory - GOLDCREST Production Ticket(ST) #11548: GOLDCREST - different customers have the same collection number
- Handover to rashdan for further checking
- 04:32 PM Datanory - GOLDCREST Production Ticket(ST) #11539: GOLDCREST - Hi pls check, WWQ 19/04/24 stock bal.
- have to do simulation on this
- 03:51 PM Datanory - GOLDCREST Production Ticket(ST) #11514 (Pending Client Verification): GOLDCREST - unit price rm20, when confirm jump to rm1000
- 03:05 PM Datanory - DAILYFRESH Production Ticket(ST) #11558: Daily fresh- Credit term still got rounding..
- We would not able to change from Goggle drive to play store. This will only able to be competed on 1 May conversion. ...
- 09:23 AM Datanory - DAILYFRESH Production Ticket(ST) #11558 (Pending Client Verification): Daily fresh- Credit term still got rounding..
- 09:21 AM Datanory - DAILYFRESH Production Ticket(ST) #11558 (Support In Progress): Daily fresh- Credit term still got rounding..
- !WhatsApp%20Image%202024-04-26%20at%2009.23.07_9e35c2be.jpg!
- 02:54 PM Datanory - DAILYFRESH Production Ticket(ST) #11566 (Pending Client Verification): Daily fresh- Hi Technical Team. This cstmr we already change the SM code. At route also already change but at handheld Salesman don't have. Pls help...
- 02:51 PM Datanory - DAILYFRESH Production Ticket(ST) #11566 (Support In Progress): Daily fresh- Hi Technical Team. This cstmr we already change the SM code. At route also already change but at handheld Salesman don't have. Pls help...
- 02:51 PM Datanory - DAILYFRESH Production Ticket(ST) #11566 (Ticket Resolved): Daily fresh- Hi Technical Team. This cstmr we already change the SM code. At route also already change but at handheld Salesman don't have. Pls help...
- !WhatsApp%20Image%202024-04-26%20at%2012.21.27_9429783f.jpg!
Png 3 ke png 4
Yes..please ya urgent. Cause our... - 02:49 PM Production Ticket(ST) #11252 (Ticket Resolved): Issue with Postcode Data Type in Add New Customer Feature
- 02:48 PM Production Ticket(ST) #11252 (Pending Client Verification): Issue with Postcode Data Type in Add New Customer Feature
- 02:33 PM Datanory - OROMEO Production Ticket(ST) #11511 (Ticket Resolved): OROMEO - May Route Plan Import
- 12:26 PM Datanory - SNEKKU Production Ticket(ST) #11565 (Ticket Resolved): Snekku- hi @Azhar13 @Arif Ibrahim MCC unable click import data, please assist
- 11:50 AM Datanory - SNEKKU Production Ticket(ST) #11565 (Pending Client Verification): Snekku- hi @Azhar13 @Arif Ibrahim MCC unable click import data, please assist
- !WhatsApp%20Image%202024-04-26%20at%2010.57.17_efdc1cd6.jpg!
this ticket has to learn how the import plan Route i... - 11:47 AM Datanory - SNEKKU Production Ticket(ST) #11565 (Support In Progress): Snekku- hi @Azhar13 @Arif Ibrahim MCC unable click import data, please assist
- 11:47 AM Datanory - SNEKKU Production Ticket(ST) #11565 (Ticket Resolved): Snekku- hi @Azhar13 @Arif Ibrahim MCC unable click import data, please assist
- 12:26 PM Datanory - GOLDCREST Production Ticket(ST) #11441: GOLDCREST - can help us check this invoice was manually cancel in out autocount, but still showing in mobile?
- select *
--i.invoice_id
-- , i.customer_id
-- , i.currency_value, i.invoice_balance, 'Active' as status
-- , c.cu... - 09:46 AM Datanory - SNEKKU Production Ticket(ST) #11561 (Ticket Resolved): Snekku hi @Azhar13 why user can deduct which invoice paid previous?
- 09:28 AM Datanory - SNEKKU Production Ticket(ST) #11556 (Ticket Resolved): Snekku- hi @Azhar13 user MC4 unable upload again, please assist, urgent, thanks
- 09:00 AM Datanory - SNEKKU Production Ticket(ST) #11560 (Ticket Resolved): Snekku- hi @Azhar13 user MC unable upload, please assist
- 08:54 AM Datanory - SNEKKU Production Ticket(ST) #11560 (Support In Progress): Snekku- hi @Azhar13 user MC unable upload, please assist
25/04/2024
- 07:05 PM Datanory - SNEKKU Production Ticket(ST) #11556: Snekku- hi @Azhar13 user MC4 unable upload again, please assist, urgent, thanks
- http://124.217.245.100:90/redmine/issues/11560
Same issue as above ticket - 06:04 PM Datanory - SNEKKU Production Ticket(ST) #11556: Snekku- hi @Azhar13 user MC4 unable upload again, please assist, urgent, thanks
- same scenario happen for MC and MC1
Hi @~Leewei, as per our called, currently we are waiting Google Play to appr... - 10:52 AM Datanory - SNEKKU Production Ticket(ST) #11556: Snekku- hi @Azhar13 user MC4 unable upload again, please assist, urgent, thanks
- As Discuss withe shu ern this could be the data issue
the permanent fixes will be release this afternoon - 10:50 AM Datanory - SNEKKU Production Ticket(ST) #11556 (Support In Progress): Snekku- hi @Azhar13 user MC4 unable upload again, please assist, urgent, thanks
- 10:49 AM Datanory - SNEKKU Production Ticket(ST) #11556 (Ticket Resolved): Snekku- hi @Azhar13 user MC4 unable upload again, please assist, urgent, thanks
- !WhatsApp%20Image%202024-04-25%20at%2008.40.08_ddf78c8a.jpg!
!WhatsApp%20Image%202024-04-25%20at%2008.40.16_32f2aa5a... - 07:04 PM Datanory - GOLDCREST Production Ticket(ST) #11441: GOLDCREST - can help us check this invoice was manually cancel in out autocount, but still showing in mobile?
- As I checked with shan you His side is ook the mobile side there are some fixed as mean made
Mean while I have been ... - 06:59 PM Datanory - SNEKKU Production Ticket(ST) #11560: Snekku- hi @Azhar13 user MC unable upload, please assist
- As i tested from my side there still show an error already informed to technical team on this
- 02:33 PM Datanory - SNEKKU Production Ticket(ST) #11560 (Ticket Resolved): Snekku- hi @Azhar13 user MC unable upload, please assist
- !WhatsApp%20Image%202024-04-25%20at%2014.23.32_f1bacaab.jpg!
- 06:42 PM Datanory - SNEKKU Production Ticket(ST) #11500: SNEKKU - we confirm the collection, and send the copy to customer by WA it is appears at CCMN500010, after that when we go summary to check again, the same transaction become CCMN5000011
- As I tested the value in the print preview as same as in the summary report with different collection number and diff...
- 04:39 PM Datanory - SNEKKU Production Ticket(ST) #11500: SNEKKU - we confirm the collection, and send the copy to customer by WA it is appears at CCMN500010, after that when we go summary to check again, the same transaction become CCMN5000011
-
!Screenshot_2024-04-25-16-34-57-53_a857bd078bbed84298d0f85f61ca80ab.jpg!
!Screenshot_2024-04-25-16-34-57-53_a857b... - 04:15 PM Datanory - SNEKKU Production Ticket(ST) #11500 (Support In Progress): SNEKKU - we confirm the collection, and send the copy to customer by WA it is appears at CCMN500010, after that when we go summary to check again, the same transaction become CCMN5000011
- 06:11 PM Datanory - GOLDCREST Production Ticket(ST) #11548: GOLDCREST - different customers have the same collection number
- select at_type, * from txn_mobile_collection_header_at where col_id = '4afe9c32-5ca1-4490-b402-cfa943ec750c' order by...
- 06:06 PM Datanory - DAILYFRESH Production Ticket(ST) #11558: Daily fresh- Credit term still got rounding..
- Already informed shu ern on this matter. already fixed but have not deploy the new version yet. Once it is releasad h...
- 02:05 PM Datanory - DAILYFRESH Production Ticket(ST) #11558: Daily fresh- Credit term still got rounding..
- As I check with shu ern, this issue is fixing right now the nwe version will be release soon
- 01:43 PM Datanory - DAILYFRESH Production Ticket(ST) #11558: Daily fresh- Credit term still got rounding..
- !WhatsApp%20Image%202024-04-25%20at%2013.43.30_9b7ff510.jpg!
As I simulate from our side the rounding is still there... - 01:41 PM Datanory - DAILYFRESH Production Ticket(ST) #11558 (Ticket Resolved): Daily fresh- Credit term still got rounding..
- !WhatsApp%20Image%202024-04-25%20at%2009.16.05_9f88c779.jpg!
!WhatsApp%20Image%202024-04-25%20at%2009.16.33_4ddcdd64... - 06:02 PM Datanory - GOLDCREST Production Ticket(ST) #11539 (Escalated to Level 3): GOLDCREST - Hi pls check, WWQ 19/04/24 stock bal.
- https://app.clickup.com/t/86ep7cu5b
- 04:37 PM Datanory - GOLDCREST Production Ticket(ST) #11539 (Support In Progress): GOLDCREST - Hi pls check, WWQ 19/04/24 stock bal.
- Hi Azhar, as checked, the issue happened at mobile backend code.
For this case, you need to escalate to Shu Ern, ... - 05:59 PM Datanory - SNEKKU Production Ticket(ST) #11561 (Pending Client Verification): Snekku hi @Azhar13 why user can deduct which invoice paid previous?
- 05:57 PM Datanory - SNEKKU Production Ticket(ST) #11561 (Support In Progress): Snekku hi @Azhar13 why user can deduct which invoice paid previous?
- 02:36 PM Datanory - SNEKKU Production Ticket(ST) #11561 (Ticket Resolved): Snekku hi @Azhar13 why user can deduct which invoice paid previous?
- !WhatsApp%20Image%202024-04-25%20at%2010.49.41_69891881.jpg!
- 02:30 PM Datanory - NIBOU Production Ticket(ST) #11559 (Ticket Resolved): Nibou- assalamualaikum,boleh tlg update or troubleshoot sistem sbb harini ada 2 outlet saya tak boleh attach gambar dlm photo taking part. mydin senawang dan econsave forest height
- !WhatsApp%20Image%202024-04-25%20at%2014.32.14_a633a188.jpg!
assalamualaikum,boleh tlg update or troubleshoot sistem... - 09:03 AM Datanory - DAILYFRESH Production Ticket(ST) #11551 (Ticket Resolved): DAILYFRESH - already INACTIVE customer status, but at the route plan still have the cstmr name
24/04/2024
- 06:57 PM Datanory - SNEKKU Production Ticket(ST) #11500: SNEKKU - we confirm the collection, and send the copy to customer by WA it is appears at CCMN500010, after that when we go summary to check again, the same transaction become CCMN5000011
- escalate to azhar
end shift
need to test - 06:55 PM Datanory - GOLDCREST Production Ticket(ST) #11548 (Support In Progress): GOLDCREST - different customers have the same collection number
- select * from member where member_cd = 'mcj'
select * from customer where customer_code = '302p/247'
select * from ... - 11:16 AM Datanory - GOLDCREST Production Ticket(ST) #11548 (Ticket Resolved): GOLDCREST - different customers have the same collection number
- can help to check why different customers have the same collection number?
!a41ec6f7-8143-4133-be05-a5fd70a0e631.jpg!
- 06:54 PM Datanory - DAILYFRESH Production Ticket(ST) #11551 (Support In Progress): DAILYFRESH - already INACTIVE customer status, but at the route plan still have the cstmr name
- 05:29 PM Datanory - DAILYFRESH Production Ticket(ST) #11551 (Ticket Resolved): DAILYFRESH - already INACTIVE customer status, but at the route plan still have the cstmr name
- Hi Technical Team. Just want to clarify. If I already INACTIVE customer status, but at the route plan still have the ...
- 06:07 PM Datanory - SNEKKU Production Ticket(ST) #11495 (Ticket Resolved): Snekku - hi @Azhar13, user MC6 feedback, she done all the edit details - take photo, but now shown as video
- 04:10 PM Datanory - OROMEO Production Ticket(ST) #11511 (Pending Client Verification): OROMEO - May Route Plan Import
- select * from di_RoutePlan_import where org_id = 'oromeo' and process_id = '501c9dc7-4f57-48b9-8ef3-9784a234582d' and...
- 11:18 AM Datanory - GOLDCREST Production Ticket(ST) #11441: GOLDCREST - can help us check this invoice was manually cancel in out autocount, but still showing in mobile?
- The deployment expected today
- 11:17 AM Datanory - SNEKKU Production Ticket(ST) #11527 (Ticket Resolved): S@Azhar13 hi, can u help to check CCMN5000012 is missing, as just now doing this collection, the system didn't how the collection No. correctly. and then we download again, check the summary is showed CCMN5000013. checking on web, 0012 is not in the list.
- Rashdan Already tested and it is verified, The issue of Collection number not in sequence has been fixed. You may ask...
- 11:13 AM Datanory - GOLDCREST Production Ticket(ST) #11539: GOLDCREST - Hi pls check, WWQ 19/04/24 stock bal.
- Hi arif .
Recently goldcrest raised issue that For the user WWQ and WWX the stock balance are different
Need your ... - 10:51 AM Datanory - GOLDCREST Production Ticket(ST) #11503 (Ticket Resolved): GOLDCREST - the collections not in sequence no
- 10:50 AM Datanory - SNEKKU Production Ticket(ST) #11502 (Ticket Resolved): SNEKKU - hi @Azhar13 why user MC collection number dont have number 5?
- 10:43 AM Datanory - SNEKKU Production Ticket(ST) #11474 (Ticket Resolved): SNEKKU - user MS6 take photo but no upload, now shown none photo need to upload
- 09:45 AM Production Ticket(ST) #10735 (Ticket Resolved): Snekku - Turn off warehouse function in sales order
- Cancel CR
- 09:37 AM Production Ticket(ST) #10742 (Ticket Resolved): Snekku - Freeze the SKU description when in so,return and stock count etc
- 09:35 AM Production Ticket(ST) #10737 (Ticket Resolved): Snekku -Future enhacement to allow admin to approve all SO (level 2) > either approver can approve to let the SO flow
23/04/2024
- 08:32 PM Production Ticket(ST) #10721 (Ticket Resolved): SNEKKU - Enhance sales order not allow zero amount
- deployed to production
- 08:31 PM Production Ticket(ST) #10722: Snekku - Outstanding SO status to integrate from Mysoft and show in mobile for salesman reference.
- pending release
- 08:29 PM Production Ticket(ST) #10723 (Ticket Resolved): SNEKKU - Web portal quantity and price text box to not allow scroll
- deployed to production
- 08:26 PM Production Ticket(ST) #10724 (Ticket Resolved): Snekku - Setting to turn off uom2 and uom3 in web portal
- 08:25 PM Production Ticket(ST) #10735: Snekku - Turn off warehouse function in sales order
- based on CR list: there is no changes required.
We will double confirm with Jann - 08:23 PM Production Ticket(ST) #10737: Snekku -Future enhacement to allow admin to approve all SO (level 2) > either approver can approve to let the SO flow
- in testing phase
- 08:22 PM Production Ticket(ST) #10742: Snekku - Freeze the SKU description when in so,return and stock count etc
- status : in trial
- 08:20 PM Production Ticket(ST) #10738 (Ticket Resolved): Snekku - Discount percentage enhance to let direct user input become the actual discount (Current 4 = 0.04% --> Enhance 4 = 4%)
- 06:41 PM Datanory - GOLDCREST Production Ticket(ST) #11539: GOLDCREST - Hi pls check, WWQ 19/04/24 stock bal.
- select * from di_mobile_txn_eod where member_id= 'c534a1625a6b4966959975a68ea91513' order by eod_date desc
select ... - 05:32 PM Datanory - GOLDCREST Production Ticket(ST) #11539: GOLDCREST - Hi pls check, WWQ 19/04/24 stock bal.
- !WhatsApp%20Image%202024-04-23%20at%2016.23.01_0cfaa806.jpg!
!WhatsApp%20Image%202024-04-23%20at%2016.22.17_b4ef3512... - 03:55 PM Datanory - GOLDCREST Production Ticket(ST) #11539 (Ticket Resolved): GOLDCREST - Hi pls check, WWQ 19/04/24 stock bal.
- Hi pls check, WWQ 19/04/24 stock bal. 27/7
20/04-21/04/24 no work
22/04/24 open 27/1, how can different?
20/4 and ... - 04:36 PM Datanory - SNEKKU Production Ticket(ST) #11474 (Pending Client Feedback): SNEKKU - user MS6 take photo but no upload, now shown none photo need to upload
- @~Leewei Attached is photo listing which not yet upload by MS6. Can you verify the photo belong to which customer. We...
- 02:09 PM Datanory - SNEKKU Production Ticket(ST) #11525 (Ticket Resolved): snekku - Hi @Azhar13 why this web got photo, but apps empty ya
- 12:20 PM Datanory - SNEKKU Production Ticket(ST) #11525 (Pending Client Verification): snekku - Hi @Azhar13 why this web got photo, but apps empty ya
- !WhatsApp%20Image%202024-04-23%20at%2012.18.29_4174c90d.jpg!
- 12:17 PM Datanory - SNEKKU Production Ticket(ST) #11525 (Support In Progress): snekku - Hi @Azhar13 why this web got photo, but apps empty ya
- 10:33 AM Datanory - SNEKKU Production Ticket(ST) #11525: snekku - Hi @Azhar13 why this web got photo, but apps empty ya
- --select * into DMS_EcoSystem_backup_table.dbo.Txn_new_customer_attachment_23042024
--from DMS_EcoSystem.dbo.Txn_new... - 09:34 AM Datanory - SNEKKU Production Ticket(ST) #11525: snekku - Hi @Azhar13 why this web got photo, but apps empty ya
- Have to move the photo that is stucked in the txn_newcustomer attachment--> customer_attachment
- 10:26 AM Datanory - SNEKKU Production Ticket(ST) #11531 (Escalated to Level 3): SNEKKU - remove this as here is approval module
- 09:38 AM Datanory - SNEKKU Production Ticket(ST) #11531 (Support In Progress): SNEKKU - remove this as here is approval module
- 10:25 AM Datanory - GOLDCREST Production Ticket(ST) #11441: GOLDCREST - can help us check this invoice was manually cancel in out autocount, but still showing in mobile?
- As I Checked with tech team this issue will be solved by tomorrow
Have to follow up tomorrow(24/04/2024) again wit... - 09:23 AM Datanory - GOLDCREST Production Ticket(ST) #11503 (Pending Client Verification): GOLDCREST - the collections not in sequence no
- 09:21 AM Datanory - SNEKKU Production Ticket(ST) #11502 (Pending Client Verification): SNEKKU - hi @Azhar13 why user MC collection number dont have number 5?
- 09:14 AM Datanory - SNEKKU Production Ticket(ST) #11527 (Pending Client Verification): S@Azhar13 hi, can u help to check CCMN5000012 is missing, as just now doing this collection, the system didn't how the collection No. correctly. and then we download again, check the summary is showed CCMN5000013. checking on web, 0012 is not in the list.
- 08:58 AM Datanory - SNEKKU Production Ticket(ST) #11527 (Support In Progress): S@Azhar13 hi, can u help to check CCMN5000012 is missing, as just now doing this collection, the system didn't how the collection No. correctly. and then we download again, check the summary is showed CCMN5000013. checking on web, 0012 is not in the list.
- 08:30 AM Datanory - SNEKKU Production Ticket(ST) #11508 (Ticket Resolved): SNEKKU - call report about which customer not yet get location
- --missing latitude / longitude
select b.customer_code,b.customer_name, a.latitude,a.longitude from mst_customer_cont...
22/04/2024
- 07:21 PM Datanory - SNEKKU Production Ticket(ST) #11510 (Escalated to Level 3): SNEKKU - Previous here got amount and can view oustanding invoice, but now not available?
- 07:03 PM Datanory - OROMEO Production Ticket(ST) #11511 (Support In Progress): OROMEO - May Route Plan Import
- 03:14 PM Datanory - OROMEO Production Ticket(ST) #11511 (Pending Client Feedback): OROMEO - May Route Plan Import
- Dear Carmen,
I’ve received your route plan import for May. However, there’s 379 customers don’t have salesman code... - 03:03 PM Datanory - OROMEO Production Ticket(ST) #11511 (Support In Progress): OROMEO - May Route Plan Import
- 10:01 AM Datanory - OROMEO Production Ticket(ST) #11511 (Ticket Resolved): OROMEO - May Route Plan Import
- Hi Kamal,
Sorry for late reply.
Seek for your assistant to import May route into Datanory (refer to the attache... - 07:01 PM Datanory - SNEKKU Production Ticket(ST) #11531 (Ticket Resolved): SNEKKU - remove this as here is approval module
- hi @Azhar MCC please remove this as here is approval module ya
!ad692a22-80fd-448b-b1bb-5de7f4b17c96.jpg!
- Remov... - 06:54 PM Datanory - GRADINO Production Ticket(ST) #11473 (Ticket Resolved): GRADINO - SKU and UOM Setup Issues in Gradino Trial Environment
- 06:42 PM Datanory - SNEKKU Production Ticket(ST) #11525: snekku - Hi @Azhar13 why this web got photo, but apps empty ya
- SELECT *
FROM Txn_new_customer_attachment
WHERE filename NOT IN (SELECT filename FROM customer_attachment where org... - 03:37 PM Datanory - SNEKKU Production Ticket(ST) #11525: snekku - Hi @Azhar13 why this web got photo, but apps empty ya
- - Simulation has to be done in trail environment
--> upload photo ( without onbehalf)
-- perform onbehalf and u... - 12:45 PM Datanory - SNEKKU Production Ticket(ST) #11525 (Ticket Resolved): snekku - Hi @Azhar13 why this web got photo, but apps empty ya
- !WhatsApp%20Image%202024-04-18%20at%2019.48.13_98d75918.jpg!
- 05:19 PM Datanory - GOLDCREST Production Ticket(ST) #11514 (Escalated to Level 3): GOLDCREST - unit price rm20, when confirm jump to rm1000
- 04:49 PM Datanory - GOLDCREST Production Ticket(ST) #11514 (Support In Progress): GOLDCREST - unit price rm20, when confirm jump to rm1000
- 10:12 AM Datanory - GOLDCREST Production Ticket(ST) #11514 (Ticket Resolved): GOLDCREST - unit price rm20, when confirm jump to rm1000
- Hi pls check, unit price rm20, when confirm jump to rm1000 ?
!c01c7d02-dc4a-4019-9a90-8c15ea339763.jpg!
!d0c6627b-... - 03:40 PM Datanory - SNEKKU Production Ticket(ST) #11508 (Pending Client Verification): SNEKKU - call report about which customer not yet get location
- 03:36 PM Datanory - SNEKKU Production Ticket(ST) #11508 (Support In Progress): SNEKKU - call report about which customer not yet get location
- 03:15 PM Datanory - SNEKKU Production Ticket(ST) #11495 (Pending Client Verification): Snekku - hi @Azhar13, user MC6 feedback, she done all the edit details - take photo, but now shown as video
- 03:07 PM Datanory - SNEKKU Production Ticket(ST) #11509: SNEKKU - no need check in / out for sales order and collection
- Client CR
- 02:45 PM Datanory - SNEKKU Production Ticket(ST) #11527: S@Azhar13 hi, can u help to check CCMN5000012 is missing, as just now doing this collection, the system didn't how the collection No. correctly. and then we download again, check the summary is showed CCMN5000013. checking on web, 0012 is not in the list.
- select * from txn_mobile_collection_header where col_no like '%CCMN5000012%'-- THER IS NO COLLECTION IN THE PORTAL
s... - 02:45 PM Datanory - SNEKKU Production Ticket(ST) #11527 (Ticket Resolved): S@Azhar13 hi, can u help to check CCMN5000012 is missing, as just now doing this collection, the system didn't how the collection No. correctly. and then we download again, check the summary is showed CCMN5000013. checking on web, 0012 is not in the list.
- 02:35 PM Datanory - GOLDCREST Production Ticket(ST) #11256 (Ticket Resolved): Goildcrest- date sales order for user EVO jump, from 20/03/24 to 19/01/24
- 02:35 PM Datanory - GOLDCREST Production Ticket(ST) #11256 (Verification In Progress): Goildcrest- date sales order for user EVO jump, from 20/03/24 to 19/01/24
- 02:34 PM Datanory - GOLDCREST Production Ticket(ST) #11441: GOLDCREST - can help us check this invoice was manually cancel in out autocount, but still showing in mobile?
- https://app.clickup.com/t/86ep38cym
- 02:30 PM Datanory - SNEKKU Production Ticket(ST) #11300 (Ticket Resolved): snekku - Hi @~Jann Yap, stock list still empty after key many times SO? Not memorizes items, still need add item
- 12:40 PM Datanory - SNEKKU Production Ticket(ST) #11300 (Pending Client Verification): snekku - Hi @~Jann Yap, stock list still empty after key many times SO? Not memorizes items, still need add item
- 12:40 PM Datanory - SNEKKU Production Ticket(ST) #11300 (Verification In Progress): snekku - Hi @~Jann Yap, stock list still empty after key many times SO? Not memorizes items, still need add item
- 12:27 PM Datanory - GOLDCREST Production Ticket(ST) #11513 (Ticket Resolved): GOLDCREST - WWX started use mobile app in Feb 2024, how come this invoice in mobile app
- 12:27 PM Datanory - GOLDCREST Production Ticket(ST) #11513 (Pending Client Verification): GOLDCREST - WWX started use mobile app in Feb 2024, how come this invoice in mobile app
- select * from customer where customer_code = '302E/009'
select * from member where member_cd = 'wwx'
select * fro... - 12:15 PM Datanory - GOLDCREST Production Ticket(ST) #11513 (Support In Progress): GOLDCREST - WWX started use mobile app in Feb 2024, how come this invoice in mobile app
- 10:10 AM Datanory - GOLDCREST Production Ticket(ST) #11513 (Ticket Resolved): GOLDCREST - WWX started use mobile app in Feb 2024, how come this invoice in mobile app
- Hi, pls check, WWX started use mobile app in Feb 2024, how come this invoice in mobile app?
302E/009
!0bf31dbd-ab08... - 11:26 AM Datanory - SUNTORY Production Ticket(ST) #11523 (Ticket Resolved): Replicate daily inventory calculate job
- 11:20 AM Datanory - SUNTORY Production Ticket(ST) #11523 (Support In Progress): Replicate daily inventory calculate job
- 11:20 AM Datanory - SUNTORY Production Ticket(ST) #11523 (Ticket Resolved): Replicate daily inventory calculate job
- 10:16 AM Datanory - PRIMAASIA Production Ticket(ST) #11471 (Ticket Resolved): PrimaAsia- y still I can't open the photos
- 10:15 AM Datanory - PRIMAASIA Production Ticket(ST) #11471 (Pending Client Verification): PrimaAsia- y still I can't open the photos
- 09:05 AM Datanory - PRIMAASIA Production Ticket(ST) #11471 (Support In Progress): PrimaAsia- y still I can't open the photos
21/04/2024
- 02:37 PM Datanory - SNEKKU Production Ticket(ST) #11510 (Pending Client Feedback): SNEKKU - Previous here got amount and can view oustanding invoice, but now not available?
- As photo attached, my device can view the amount. Can you please upload database for me do further checking. And plea...
- 02:36 PM Datanory - SNEKKU Production Ticket(ST) #11510 (Support In Progress): SNEKKU - Previous here got amount and can view oustanding invoice, but now not available?
- 02:36 PM Datanory - SNEKKU Production Ticket(ST) #11510 (Ticket Resolved): SNEKKU - Previous here got amount and can view oustanding invoice, but now not available?
- Previous here got amount and can view oustanding invoice, but now not available?
!d7eb59cc-f756-4c02-b433-457ccb6a53... - 02:19 PM Datanory - SNEKKU Production Ticket(ST) #11497 (Ticket Resolved): SNEKKU - Hi @Azhar13 Why this acc not in list?
- 11:49 AM Datanory - SNEKKU Production Ticket(ST) #11509 (Escalated to Level 3): SNEKKU - no need check in / out for sales order and collection
- 11:41 AM Datanory - SNEKKU Production Ticket(ST) #11509 (Support In Progress): SNEKKU - no need check in / out for sales order and collection
- 11:41 AM Datanory - SNEKKU Production Ticket(ST) #11509 (Ticket Resolved): SNEKKU - no need check in / out for sales order and collection
- - Create a new Sales Order and Collection Module to cater the Snekku's MT sales team's activities.
- Basically the M... - 10:45 AM Datanory - SNEKKU Production Ticket(ST) #11410 (Ticket Resolved): Snekku - Done, but help to remove which photo show this can? (no urgent)
- 10:43 AM Datanory - SNEKKU Production Ticket(ST) #11464 (Ticket Resolved): SNEKKU - help to call report for which customer not yet upload photo
- 10:42 AM Datanory - SNEKKU Production Ticket(ST) #11486 (Ticket Resolved): Snekku- Hi @Azhar13 @~shanyou 1 invoice disapper IN24/005186, please assist urgently as sales team unable do collection
20/04/2024
- 02:48 AM Datanory - GRADINO Production Ticket(ST) #11473 (Pending Client Verification): GRADINO - SKU and UOM Setup Issues in Gradino Trial Environment
- --select * into _product_item_20240421 from product_item
--select * from product_item where org_id = 'gradino' and... - 10:44 PM Datanory - SNEKKU Production Ticket(ST) #11500 (Escalated to Level 3): SNEKKU - we confirm the collection, and send the copy to customer by WA it is appears at CCMN500010, after that when we go summary to check again, the same transaction become CCMN5000011
- 10:19 PM Datanory - SNEKKU Production Ticket(ST) #11500 (Support In Progress): SNEKKU - we confirm the collection, and send the copy to customer by WA it is appears at CCMN500010, after that when we go summary to check again, the same transaction become CCMN5000011
- 03:29 PM Datanory - SNEKKU Production Ticket(ST) #11500: SNEKKU - we confirm the collection, and send the copy to customer by WA it is appears at CCMN500010, after that when we go summary to check again, the same transaction become CCMN5000011
- @Azhar MCC morning, when doing the collection, we confirm the collection, and send the copy to customer by WA it is a...
- 05:39 PM Datanory - NIBOU Production Ticket(ST) #11458 (Ticket Resolved): NIBOU - Photo Disappear in Photo Taking
- 05:30 PM Datanory - SNEKKU Production Ticket(ST) #11508 (Ticket Resolved): SNEKKU - call report about which customer not yet get location
- hi @Azhar MCC please help to call report about which customer not yet get location, thanks
- 04:14 PM Datanory - SNEKKU Production Ticket(ST) #11497 (Pending Client Feedback): SNEKKU - Hi @Azhar13 Why this acc not in list?
- Hi can you verify whether the customer 3Z002 still not in the list or not. As i can find the customer in the list. Pl...
- 03:21 PM Datanory - SNEKKU Production Ticket(ST) #11497 (Support In Progress): SNEKKU - Hi @Azhar13 Why this acc not in list?
- 02:08 PM Datanory - SNEKKU Production Ticket(ST) #11502 (Escalated to Level 3): SNEKKU - hi @Azhar13 why user MC collection number dont have number 5?
- 02:05 PM Datanory - SNEKKU Production Ticket(ST) #11502 (Support In Progress): SNEKKU - hi @Azhar13 why user MC collection number dont have number 5?
- 02:05 PM Datanory - GOLDCREST Production Ticket(ST) #11503 (Escalated to Level 3): GOLDCREST - the collections not in sequence no
- 01:53 PM Datanory - GOLDCREST Production Ticket(ST) #11503 (Support In Progress): GOLDCREST - the collections not in sequence no
- Hi, can help to check, why are the collections not in sequence no
!07e0f42f-7fc5-4a80-a63b-d624c7f38c27.jpg!
!a8484...
19/04/2024
- 12:28 AM Datanory - GOLDCREST Production Ticket(ST) #11503 (Ticket Resolved): GOLDCREST - the collections not in sequence no
- !WhatsApp%20Image%202024-04-19%20at%2018.24.54_f4486471.jpg!
!WhatsApp%20Image%202024-04-19%20at%2018.24.54_7f6669eb... - 12:23 AM Datanory - SNEKKU Production Ticket(ST) #11502 (Ticket Resolved): SNEKKU - hi @Azhar13 why user MC collection number dont have number 5?
- !WhatsApp%20Image%202024-04-19%20at%2017.39.52_02a34d96.jpg!
- 12:18 AM Datanory - SNEKKU Production Ticket(ST) #11474: SNEKKU - user MS6 take photo but no upload, now shown none photo need to upload
- hi @Azhar13 MS6 done upload database
Rashdan this user already uploaded database But have not further check yet du... - 12:12 AM Datanory - SNEKKU Production Ticket(ST) #11495: Snekku - hi @Azhar13, user MC6 feedback, she done all the edit details - take photo, but now shown as video
- Handover to rashdan shift changeover
- 12:09 AM Datanory - SNEKKU Production Ticket(ST) #11486: Snekku- Hi @Azhar13 @~shanyou 1 invoice disapper IN24/005186, please assist urgently as sales team unable do collection
- !WhatsApp%20Image%202024-04-19%20at%2021.43.14_2353ec67.jpg!
- 09:53 AM Datanory - SNEKKU Production Ticket(ST) #11486: Snekku- Hi @Azhar13 @~shanyou 1 invoice disapper IN24/005186, please assist urgently as sales team unable do collection
- !WhatsApp%20Image%202024-04-19%20at%2009.54.50_9d67b5b6.jpg!
- 12:04 AM Datanory - SNEKKU Production Ticket(ST) #11497: SNEKKU - Hi @Azhar13 Why this acc not in list?
- Handover to Rashdan
_ change shift over - 10:28 AM Datanory - SNEKKU Production Ticket(ST) #11497 (Ticket Resolved): SNEKKU - Hi @Azhar13 Why this acc not in list?
- !WhatsApp%20Image%202024-04-18%20at%2021.15.16_6b9cb1ac.jpg!
!WhatsApp%20Image%202024-04-18%20at%2021.15.22_ff86900c... - 12:03 AM Datanory - SNEKKU Production Ticket(ST) #11500: SNEKKU - we confirm the collection, and send the copy to customer by WA it is appears at CCMN500010, after that when we go summary to check again, the same transaction become CCMN5000011
- hi arif this is the issue where the collection number is different but the invoice details are same.
As we checked i... - 12:00 PM Datanory - SNEKKU Production Ticket(ST) #11500 (Ticket Resolved): SNEKKU - we confirm the collection, and send the copy to customer by WA it is appears at CCMN500010, after that when we go summary to check again, the same transaction become CCMN5000011
- 05:42 PM Datanory - GOLDCREST Production Ticket(ST) #11498 (Ticket Resolved): Goldcrest- unable upload
- 04:07 PM Datanory - GOLDCREST Production Ticket(ST) #11498: Goldcrest- unable upload
- !WhatsApp%20Image%202024-04-19%20at%2015.25.05_f1f9e90d.jpg!
- 11:37 AM Datanory - GOLDCREST Production Ticket(ST) #11498 (Pending Client Verification): Goldcrest- unable upload
- 11:35 AM Datanory - GOLDCREST Production Ticket(ST) #11498 (Support In Progress): Goldcrest- unable upload
- 11:35 AM Datanory - GOLDCREST Production Ticket(ST) #11498 (Ticket Resolved): Goldcrest- unable upload
- !WhatsApp%20Image%202024-04-19%20at%2010.44.28_ab9fe9e5.jpg!
- 05:34 PM Datanory - DAILYFRESH Production Ticket(ST) #11499 (Ticket Resolved): Daily Fresh- Upload error for sel16
- 05:31 PM Datanory - DAILYFRESH Production Ticket(ST) #11499 (Support In Progress): Daily Fresh- Upload error for sel16
- 11:41 AM Datanory - DAILYFRESH Production Ticket(ST) #11499 (Ticket Resolved): Daily Fresh- Upload error for sel16
- !WhatsApp%20Image%202024-04-19%20at%2007.47.50_ee7a996f.jpg!
Upload error for sel16 - 10:31 AM Datanory - SNEKKU Production Ticket(ST) #11485 (Ticket Resolved): snekku - Hi morning, may I know why some of transaction not show cheque date ?
- 10:30 AM Datanory - SNEKKU Production Ticket(ST) #11485 (Pending Client Verification): snekku - Hi morning, may I know why some of transaction not show cheque date ?
- 09:55 AM Datanory - SNEKKU Production Ticket(ST) #11410 (Pending Client Verification): Snekku - Done, but help to remove which photo show this can? (no urgent)
18/04/2024
- 06:00 PM Datanory - SNEKKU Production Ticket(ST) #11495 (Support In Progress): Snekku - hi @Azhar13, user MC6 feedback, she done all the edit details - take photo, but now shown as video
- hi @~Leewei based on our simulation, we successfully replicated the activity and discovered that the images are visi...
- 04:22 PM Datanory - SNEKKU Production Ticket(ST) #11495 (Ticket Resolved): Snekku - hi @Azhar13, user MC6 feedback, she done all the edit details - take photo, but now shown as video
- !WhatsApp%20Image%202024-04-18%20at%2013.03.47_a2b0d37c.jpg!
- 04:24 PM Datanory - SNEKKU Production Ticket(ST) #11300: snekku - Hi @~Jann Yap, stock list still empty after key many times SO? Not memorizes items, still need add item
- As we check and stimulate the issue The sales order taking list is still empty
- 11:00 AM Datanory - SNEKKU Production Ticket(ST) #11300: snekku - Hi @~Jann Yap, stock list still empty after key many times SO? Not memorizes items, still need add item
- This is under testing phase
- 03:02 PM Datanory - NIBOU Production Ticket(ST) #11458 (Pending Client Verification): NIBOU - Photo Disappear in Photo Taking
- 11:58 AM Datanory - PRIMAASIA Production Ticket(ST) #11471 (Escalate to 2nd Level Support): PrimaAsia- y still I can't open the photos
- Hi Arif,
I find out that the transaction photo report did show any data. I have tried user 3 month data and select... - 11:03 AM Datanory - PRIMAASIA Production Ticket(ST) #11380 (Ticket Resolved): Prima Asia- Sql Accounting Running Slow
- 11:02 AM Datanory - SNEKKU Production Ticket(ST) #11396 (Ticket Resolved): Hi @~Azhar13 Please assist as collection cannot approve due to invoice amt cannot 0, but those 0 is not yet pay
- 10:59 AM Datanory - GOLDCREST Production Ticket(ST) #11477 (Ticket Resolved): Goldcrest- Hi, invoice and collection didn't reflect in autocount
- 10:57 AM Datanory - SNEKKU Production Ticket(ST) #11486 (Pending Client Verification): Snekku- Hi @Azhar13 @~shanyou 1 invoice disapper IN24/005186, please assist urgently as sales team unable do collection
- -- identify the
select * from customer where org_id = 'snekku' and customer_code = '5j005'
--5054BFE6BB454D439FCA... - 10:56 AM Datanory - SNEKKU Production Ticket(ST) #11486 (Support In Progress): Snekku- Hi @Azhar13 @~shanyou 1 invoice disapper IN24/005186, please assist urgently as sales team unable do collection
- 10:55 AM Datanory - SNEKKU Production Ticket(ST) #11486 (Ticket Resolved): Snekku- Hi @Azhar13 @~shanyou 1 invoice disapper IN24/005186, please assist urgently as sales team unable do collection
- !WhatsApp%20Image%202024-04-18%20at%2010.04.03_d62afd82.jpg!
- 09:52 AM Datanory - SNEKKU Production Ticket(ST) #11485 (Escalated to Level 3): snekku - Hi morning, may I know why some of transaction not show cheque date ?
- SELECT *
FROM txn_mobile_collection_header th
INNER JOIN txn_mobile_collection_detail td ON th.col_id = td.col_id
... - 09:46 AM Datanory - SNEKKU Production Ticket(ST) #11485 (Support In Progress): snekku - Hi morning, may I know why some of transaction not show cheque date ?
- 09:45 AM Datanory - SNEKKU Production Ticket(ST) #11485 (Ticket Resolved): snekku - Hi morning, may I know why some of transaction not show cheque date ?
- !WhatsApp%20Image%202024-04-18%20at%2008.50.51_b9078d7d.jpg!
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