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From 14/03/2024 to 12/04/2024

12/04/2024

06:51 PM Datanory - SNEKKU Production Ticket(ST) #11438 (Ticket Resolved): SNEKKU - These paid ya, but still in invoice history
Rashdan Hussin
02:37 PM Datanory - SNEKKU Production Ticket(ST) #11438 (Pending Client Verification): SNEKKU - These paid ya, but still in invoice history
Rashdan Hussin
06:44 PM Datanory - SNEKKU Production Ticket(ST) #11377 (Pending Client Verification): Snekku- Hi @Azhar13 why unable on behalf mn2?
Muhammed Azhar Mohamed Maideen
02:41 PM Datanory - SNEKKU Production Ticket(ST) #11377 (Escalated to Level 3): Snekku- Hi @Azhar13 why unable on behalf mn2?
Muhammed Azhar Mohamed Maideen
06:12 PM Datanory - SNEKKU Production Ticket(ST) #11410: Snekku - Done, but help to remove which photo show this can? (no urgent)
This is WIP the batch file already patched Have to run and check again Muhammed Azhar Mohamed Maideen
10:55 AM Datanory - SNEKKU Production Ticket(ST) #11410: Snekku - Done, but help to remove which photo show this can? (no urgent)
Currently Running the script to check either the images found or not Muhammed Azhar Mohamed Maideen
06:09 PM Datanory - SNEKKU Production Ticket(ST) #11442 (Ticket Resolved): Snekku- hi @Azhar13 why status invoiced still in sales order approval ya?
!WhatsApp%20Image%202024-04-12%20at%2016.19.51_8de1e4e2.jpg!
Muhammed Azhar Mohamed Maideen
05:15 PM Datanory - GOLDCREST Production Ticket(ST) #11441 (Escalated to Level 3): GOLDCREST - can help us check this invoice was manually cancel in out autocount, but still showing in mobile?
BAsed on my checking in the autocount the status is cancelled
select * from iv where Docno= 'IN/KL/2206/015'
I n...
Muhammed Azhar Mohamed Maideen
05:06 PM Datanory - GOLDCREST Production Ticket(ST) #11441 (Support In Progress): GOLDCREST - can help us check this invoice was manually cancel in out autocount, but still showing in mobile?
Muhammed Azhar Mohamed Maideen
05:06 PM Datanory - GOLDCREST Production Ticket(ST) #11441 (Ticket Resolved): GOLDCREST - can help us check this invoice was manually cancel in out autocount, but still showing in mobile?
Muhammed Azhar Mohamed Maideen
02:32 PM Datanory - SNEKKU Production Ticket(ST) #11437 (Escalated to Level 3): SNEKKU - Unable scroll up ya
Ticket in clickup:
Sales Order History: color code & scrolling
Rashdan Hussin

11/04/2024

11:15 AM Datanory - SNEKKU Production Ticket(ST) #11435 (Ticket Resolved): hi @Azhar13 user MC0 unable do check in, tried clear data / logout, still cannot
Rashdan Hussin

10/04/2024

04:44 PM Datanory - NIBOU Production Ticket(ST) #11383 (Ticket Resolved): NIBOU - when she open the report some photo can't show
Rashdan Hussin
03:40 PM Datanory - SNEKKU Production Ticket(ST) #11438: SNEKKU - These paid ya, but still in invoice history
- User: MN5
- Customer: 5P503
Rashdan Hussin
03:28 PM Datanory - SNEKKU Production Ticket(ST) #11438 (Support In Progress): SNEKKU - These paid ya, but still in invoice history
Rashdan Hussin
03:27 PM Datanory - SNEKKU Production Ticket(ST) #11438 (Ticket Resolved): SNEKKU - These paid ya, but still in invoice history
- There are paid invoices still shown in Invoice History page in mobile
!c356e38e-ec55-4d70-85ee-506d065b8dcf.jpg!
Rashdan Hussin
03:23 PM Datanory - SNEKKU Production Ticket(ST) #11437 (Support In Progress): SNEKKU - Unable scroll up ya
Rashdan Hussin
03:21 PM Datanory - SNEKKU Production Ticket(ST) #11437 (Ticket Resolved): SNEKKU - Unable scroll up ya
- User: MN9
- Customer: 5P009
- User cannot scroll up the Sales Order History page in mobile
Rashdan Hussin
03:17 PM Datanory - SNEKKU Production Ticket(ST) #11435: hi @Azhar13 user MC0 unable do check in, tried clear data / logout, still cannot
- Could you please provide an update on whether MC0 is still unable to check in? Rashdan Hussin

09/04/2024

05:04 PM Datanory - SNEKKU Production Ticket(ST) #11435: hi @Azhar13 user MC0 unable do check in, tried clear data / logout, still cannot
Handover to rashdan Muhammed Azhar Mohamed Maideen
05:04 PM Datanory - SNEKKU Production Ticket(ST) #11435 (Pending Client Feedback): hi @Azhar13 user MC0 unable do check in, tried clear data / logout, still cannot
hi @~Leewei as we check from our side,it appears that we are able to perform both check-ins and check-outs successfu... Muhammed Azhar Mohamed Maideen
05:02 PM Datanory - SNEKKU Production Ticket(ST) #11435 (Support In Progress): hi @Azhar13 user MC0 unable do check in, tried clear data / logout, still cannot
Muhammed Azhar Mohamed Maideen
05:01 PM Datanory - SNEKKU Production Ticket(ST) #11435: hi @Azhar13 user MC0 unable do check in, tried clear data / logout, still cannot
As we checked from our side we are able to do Check inand check out
Muhammed Azhar Mohamed Maideen
04:46 PM Datanory - SNEKKU Production Ticket(ST) #11435 (Ticket Resolved): hi @Azhar13 user MC0 unable do check in, tried clear data / logout, still cannot
!WhatsApp%20Image%202024-04-09%20at%2015.54.18_c8c9bfe9.jpg!
Muhammed Azhar Mohamed Maideen
11:30 AM Datanory - DAILYFRESH Production Ticket(ST) #11431 (Ticket Resolved): DAILYFRESH - Upload error for sel16
Rashdan Hussin
08:59 AM Datanory - DAILYFRESH Production Ticket(ST) #11431 (Support In Progress): DAILYFRESH - Upload error for sel16
Rashdan Hussin
08:59 AM Datanory - DAILYFRESH Production Ticket(ST) #11431 (Ticket Resolved): DAILYFRESH - Upload error for sel16
- Uploading error couldn't fully uploaded.. we had try to upload it on yesterday evening and today morning. We also s... Rashdan Hussin
10:23 AM Datanory - SNEKKU Production Ticket(ST) #11396 (Escalated to Level 3): Hi @~Azhar13 Please assist as collection cannot approve due to invoice amt cannot 0, but those 0 is not yet pay
Muhammad Arif
10:18 AM Datanory - SNEKKU Production Ticket(ST) #11396 (Support In Progress): Hi @~Azhar13 Please assist as collection cannot approve due to invoice amt cannot 0, but those 0 is not yet pay
Muhammad Arif
10:00 AM Datanory - PRIMAASIA Production Ticket(ST) #11364 (Ticket Resolved): Prima Asia- @+60 19-406 0922 pls check Agent Arul one I can’t open the images
Muhammed Azhar Mohamed Maideen
09:18 AM Datanory - SNEKKU Production Ticket(ST) #11276 (Ticket Resolved): Snekku- hi @Azhar13 key in discount, but net amount no deduct, please assist
Muhammed Azhar Mohamed Maideen

08/04/2024

04:58 PM Datanory - SNEKKU Production Ticket(ST) #11377 (Support In Progress): Snekku- Hi @Azhar13 why unable on behalf mn2?
Muhammed Azhar Mohamed Maideen
04:53 PM Datanory - SNEKKU Production Ticket(ST) #11377: Snekku- Hi @Azhar13 why unable on behalf mn2?
Have to Run SQL profiler from our side for further checking
this is the root cause
The reason why the admin-on-...
Muhammed Azhar Mohamed Maideen
12:42 PM Datanory - SNEKKU Production Ticket(ST) #11377: Snekku- Hi @Azhar13 why unable on behalf mn2?
Already simulated from my side it still show the error
Already escaladed to shu ern for further checking the root ca...
Muhammed Azhar Mohamed Maideen
04:51 PM Datanory - SNEKKU Production Ticket(ST) #11276: Snekku- hi @Azhar13 key in discount, but net amount no deduct, please assist
Already requested video screening on the issue Since we could not replicate the issue
Muhammed Azhar Mohamed Maideen
04:34 PM Datanory - SNEKKU Production Ticket(ST) #11266 (Ticket Resolved): Snekku- Hi @Azhar13 user ms8 uploaded picture and location, but system not update
Muhammed Azhar Mohamed Maideen
04:32 PM Datanory - SNEKKU Production Ticket(ST) #11310 (Ticket Resolved): Snekku - hi @Azhar13 user MS7, click upload photo, but after upload, still shown 4 photo not yet do it. Done upload database for you checking ya
similar issue
http://124.217.245.100:90/redmine/issues/11339
Muhammed Azhar Mohamed Maideen
04:30 PM Datanory - SNEKKU Production Ticket(ST) #11339 (Ticket Resolved): Snekku- hi @Azhar13 why MS7 always got this issue? unable upload?
!WhatsApp%20Image%202024-04-08%20at%2016.29.46_ba0366f5.jpg!
!Screenshot_2024-04-08-15-46-57-47_a857bd078bbed84298d0...
Muhammed Azhar Mohamed Maideen
01:38 PM Datanory - PRIMAASIA Production Ticket(ST) #11364 (Pending Client Verification): Prima Asia- @+60 19-406 0922 pls check Agent Arul one I can’t open the images
!WhatsApp%20Image%202024-04-08%20at%2010.35.02_9565b6c9.jpg!
Muhammed Azhar Mohamed Maideen
01:35 PM Datanory - NIBOU Production Ticket(ST) #11176 (Ticket Resolved): NIBOU - TFP outlet missing a lot , only have pj outlet
Rashdan Hussin
01:30 PM Datanory - OROMEO Production Ticket(ST) #11399 (Ticket Resolved): OROMEO - Route Plan Import Error
exec sp_DataLoad_di_RoutePlan_import '57c15e2f-0c28-4ddb-a640-e2877973b4a8' , 'oromeo' Rashdan Hussin
01:24 PM Datanory - OROMEO Production Ticket(ST) #11399 (Support In Progress): OROMEO - Route Plan Import Error
Rashdan Hussin
10:15 AM Datanory - OROMEO Production Ticket(ST) #11399 (Ticket Resolved): OROMEO - Route Plan Import Error
Hi Kamal,
Seek for your assistance to import merchandiser Apr route plan to datanory.
I not able to import, sys...
Rashdan Hussin
01:20 PM Datanory - SNEKKU Production Ticket(ST) #11410 (Ticket Resolved): Snekku - Done, but help to remove which photo show this can? (no urgent)
!WhatsApp%20Image%202024-04-06%20at%2019.45.18_4f9acb2b.jpg!
Muhammed Azhar Mohamed Maideen
01:05 PM Datanory - SNEKKU Production Ticket(ST) #11309 (Ticket Resolved): Snekku - Why some user can view the latest memo but some still in old data?
Muhammed Azhar Mohamed Maideen
12:37 PM Datanory - SNEKKU Production Ticket(ST) #11309 (Pending Client Verification): Snekku - Why some user can view the latest memo but some still in old data?
Muhammed Azhar Mohamed Maideen
12:40 PM Datanory - SNEKKU Production Ticket(ST) #11257 (Ticket Resolved): Snekku - Patch all the photo in the web that cacnnot be display
Muhammed Azhar Mohamed Maideen
12:38 PM Datanory - SNEKKU Production Ticket(ST) #11257 (Pending Client Verification): Snekku - Patch all the photo in the web that cacnnot be display
Muhammed Azhar Mohamed Maideen
12:17 PM Datanory - GOLDCREST Production Ticket(ST) #11221 (Ticket Resolved): GOLDCREST - collection done on 15/03 but mobile all showing 14/03
Muhammed Azhar Mohamed Maideen
11:54 AM Datanory - GOLDCREST Production Ticket(ST) #11251 (Ticket Resolved): Daphne- can help us check? choose 4 example for reference, all collection time wrong, impossible collection time later than check in time, and all collection time are same 9.39am on 18/3, 9.27am on 19/03
Muhammed Azhar Mohamed Maideen
11:48 AM Datanory - NIBOU Production Ticket(ST) #11383 (Pending Client Feedback): NIBOU - when she open the report some photo can't show
!09e7a7cd-188d-4bd9-92e9-72ca5eceff9d.jpg!
- louise. that photo was corrupted during upload. so the file cannot be r...
Rashdan Hussin
11:46 AM Datanory - NIBOU Production Ticket(ST) #11383 (Support In Progress): NIBOU - when she open the report some photo can't show
Rashdan Hussin
10:11 AM Datanory - OROMEO Production Ticket(ST) #11288 (Ticket Resolved): OROMEO - Re-import Oromeo Yee Lee’s Customer Master
Rashdan Hussin
10:10 AM Datanory - OROMEO Production Ticket(ST) #11288 (Pending Client Verification): OROMEO - Re-import Oromeo Yee Lee’s Customer Master
Rashdan Hussin
09:49 AM Datanory - SNEKKU Production Ticket(ST) #11396 (Ticket Resolved): Hi @~Azhar13 Please assist as collection cannot approve due to invoice amt cannot 0, but those 0 is not yet pay
7/4/2024: Hi @~Leewei, Need to 'Delete' invoice with '0.00' web paid amount from the list
7/4/2024: Hi @Arif Ibrahim...
Muhammad Arif
09:11 AM Datanory - SNEKKU Production Ticket(ST) #11312 (Ticket Resolved): Snekku - hi @Azhar13 why customer's photo unable remove ya?
Muhammed Azhar Mohamed Maideen
09:04 AM Datanory - SNEKKU Production Ticket(ST) #11033 (Ticket Resolved): Snekku- edit customer details photo / location - apps still both unable check back, web photo cannot check
Muhammed Azhar Mohamed Maideen
09:01 AM Datanory - SNEKKU Production Ticket(ST) #11033 (Verification In Progress): Snekku- edit customer details photo / location - apps still both unable check back, web photo cannot check
Muhammed Azhar Mohamed Maideen
09:00 AM Datanory - SNEKKU Production Ticket(ST) #11311 (Ticket Resolved): Snekku- hi @Azhar13 setting promo, but description cannot view full sentence
Muhammed Azhar Mohamed Maideen

07/04/2024

07:26 AM Datanory - DAILYFRESH Production Ticket(ST) #11379 (Ticket Resolved): DAILYFRESH - stock request report can see all the 5 JHR route but only JHR03 appear in stock request item report
Rashdan Hussin

06/04/2024

10:40 AM Datanory - PRIMAASIA Production Ticket(ST) #11380 (Pending Client Verification): Prima Asia- Sql Accounting Running Slow
Muhammad Arif
10:39 AM Datanory - PRIMAASIA Production Ticket(ST) #11380 (Support In Progress): Prima Asia- Sql Accounting Running Slow
Muhammad Arif

05/04/2024

05:34 PM Datanory - SNEKKU Production Ticket(ST) #11266: Snekku- Hi @Azhar13 user ms8 uploaded picture and location, but system not update
this escallation is similar as this ticket if this ticket is pass, then this ticket will be resolved since it is simi... Muhammed Azhar Mohamed Maideen
05:32 PM Datanory - SNEKKU Production Ticket(ST) #11033 (Ready for Verification): Snekku- edit customer details photo / location - apps still both unable check back, web photo cannot check
Muhammed Azhar Mohamed Maideen
05:31 PM Datanory - GOLDCREST Production Ticket(ST) #11313 (Ticket Resolved): GOLDCREST - both inv and collection didnt reflect to datanory
Muhammed Azhar Mohamed Maideen
05:18 PM Datanory - PRIMAASIA Production Ticket(ST) #11380: Prima Asia- Sql Accounting Running Slow

Prima Asia raised an escalation regarding slow performance. After conducting my simulation, I checked the task mana...
Muhammed Azhar Mohamed Maideen
02:14 PM Datanory - PRIMAASIA Production Ticket(ST) #11380 (Ticket Resolved): Prima Asia- Sql Accounting Running Slow
Muhammed Azhar Mohamed Maideen
05:03 PM Datanory - SNEKKU Production Ticket(ST) #11276 (Pending Client Verification): Snekku- hi @Azhar13 key in discount, but net amount no deduct, please assist
Muhammed Azhar Mohamed Maideen
11:55 AM Datanory - SNEKKU Production Ticket(ST) #11276: Snekku- hi @Azhar13 key in discount, but net amount no deduct, please assist
Already verify with shu ern later we will deploy a hotfix expected to do by today 05042024 Muhammed Azhar Mohamed Maideen
04:49 PM Production Ticket(ST) #11385 (Ticket Resolved): Product Data Import Issues
Problem:
- After importing product data, we've observed that products are missing their price codes.
Cause:
- Up...
Rashdan Hussin
04:40 PM Production Ticket(ST) #11384 (Ticket Resolved): Customer Data Import Issues
The issue happen in two cases:
1. Case 1: Incomplete Data Entry
- We've identified instances where all data im...
Rashdan Hussin
04:31 PM Datanory - SNEKKU Production Ticket(ST) #11312 (Pending Client Verification): Snekku - hi @Azhar13 why customer's photo unable remove ya?
BAes on my checking the photo 301-A603
1)http://mcctestserver.ddns.net:81/DMS_Picture//SNEKKU/MobileUpload/NewCust...
Muhammed Azhar Mohamed Maideen
04:23 PM Datanory - GOLDCREST Production Ticket(ST) #11221: GOLDCREST - collection done on 15/03 but mobile all showing 14/03
select * from txn_mobile_collection_header where org_id = 'goldcrest'
and created_by = 'dc954dfdc1db4e2aaf9d2759a15...
Muhammed Azhar Mohamed Maideen
04:16 PM Datanory - NIBOU Production Ticket(ST) #11176 (Pending Client Verification): NIBOU - TFP outlet missing a lot , only have pj outlet
New clickup ticket:
https://app.clickup.com/t/86envb0r2
Rashdan Hussin
04:14 PM Datanory - GOLDCREST Production Ticket(ST) #11251: Daphne- can help us check? choose 4 example for reference, all collection time wrong, impossible collection time later than check in time, and all collection time are same 9.39am on 18/3, 9.27am on 19/03
select a.created_date as collection_time, b.created_date as checkin_time, * from txn_mobile_collection_header a
inn...
Muhammed Azhar Mohamed Maideen
03:47 PM Datanory - DAILYFRESH Production Ticket(ST) #11379 (Pending Client Verification): DAILYFRESH - stock request report can see all the 5 JHR route but only JHR03 appear in stock request item report
Rashdan Hussin
01:19 PM Datanory - DAILYFRESH Production Ticket(ST) #11379 (Escalated to Level 3): DAILYFRESH - stock request report can see all the 5 JHR route but only JHR03 appear in stock request item report
Rashdan Hussin
01:09 PM Datanory - DAILYFRESH Production Ticket(ST) #11379 (Support In Progress): DAILYFRESH - stock request report can see all the 5 JHR route but only JHR03 appear in stock request item report
Rashdan Hussin
01:08 PM Datanory - DAILYFRESH Production Ticket(ST) #11379 (Ticket Resolved): DAILYFRESH - stock request report can see all the 5 JHR route but only JHR03 appear in stock request item report
- in stock request report we can see all the 5 JHR route
- but when supply chain wants to confirm the order, only JH...
Rashdan Hussin
03:41 PM Datanory - NIBOU Production Ticket(ST) #11383 (Ticket Resolved): NIBOU - when she open the report some photo can't show
- can you help me check what's this issue?
- Rashdan, Nibou report this issues when she open the report some photo c...
Rashdan Hussin
03:18 PM Datanory - OROMEO Production Ticket(ST) #11353 (Ticket Resolved): OROMEO - import Oromeo’s SKU Master Data into Datanory.
Rashdan Hussin
03:10 PM Datanory - OROMEO Production Ticket(ST) #11353 (Support In Progress): OROMEO - import Oromeo’s SKU Master Data into Datanory.
Rashdan Hussin
10:32 AM Datanory - SNEKKU Production Ticket(ST) #11311 (Pending Client Verification): Snekku- hi @Azhar13 setting promo, but description cannot view full sentence
HI @~Leewei , we already fix this escalation, kindly check and verify and let us know if the problem still persist th... Muhammed Azhar Mohamed Maideen
10:16 AM Production Ticket(ST) #11250 (Ticket Resolved): Add And Update Organization Bug
Muhammed Azhar Mohamed Maideen
10:08 AM Datanory - SNEKKU Production Ticket(ST) #11377 (Pending Client Feedback): Snekku- Hi @Azhar13 why unable on behalf mn2?
as we checked from out side there is no issue> upload as MN5 and perform the on behalf process and able to access fo... Muhammed Azhar Mohamed Maideen
10:07 AM Datanory - SNEKKU Production Ticket(ST) #11377 (Support In Progress): Snekku- Hi @Azhar13 why unable on behalf mn2?
Muhammed Azhar Mohamed Maideen
10:06 AM Datanory - SNEKKU Production Ticket(ST) #11377 (Ticket Resolved): Snekku- Hi @Azhar13 why unable on behalf mn2?
Muhammed Azhar Mohamed Maideen
09:32 AM Datanory - SNEKKU Production Ticket(ST) #11290 (Ticket Resolved): Snekku - hi @Azhar13 done edit details to get location (check in got "red house"), but web still empty Latitude
Muhammed Azhar Mohamed Maideen
09:31 AM Datanory - PRIMAASIA Production Ticket(ST) #11365 (Ticket Resolved): To verify product price in the previous transaction (SO,return, collection)
Muhammed Azhar Mohamed Maideen
09:24 AM Datanory - PRIMAASIA Production Ticket(ST) #11365 (Support In Progress): To verify product price in the previous transaction (SO,return, collection)
Muhammed Azhar Mohamed Maideen
09:20 AM Datanory - SNEKKU Production Ticket(ST) #11373 (Ticket Resolved): snekkuhi @Azhar13 invalid route plan data again, please assist urgentl
this was assisted by chong yu and the route plan was updated casd closed Muhammed Azhar Mohamed Maideen
08:55 AM Datanory - SNEKKU Production Ticket(ST) #11282 (Ticket Resolved): SNEKKU - this order got photo taking, not web no shown
Rashdan Hussin
08:23 AM Production Ticket(ST) #11032 (Ticket Resolved): SNEKKU - No catalogue can view in memo?
1. This ticket is being closed due to its extended duration at level 3 without resolution.
2. It appears that there...
Rashdan Hussin

04/04/2024

07:59 AM Production Ticket(ST) #11032 (Pending Client Verification): SNEKKU - No catalogue can view in memo?
Rashdan Hussin
05:08 PM Datanory - SNEKKU Production Ticket(ST) #11374 (Ticket Resolved): Snekku- Noticed that the new credit note (non-product) did not have any amount and only contain header. Detail are missing
Muhammed Azhar Mohamed Maideen
05:02 PM Datanory - SNEKKU Production Ticket(ST) #11374 (Support In Progress): Snekku- Noticed that the new credit note (non-product) did not have any amount and only contain header. Detail are missing
Muhammed Azhar Mohamed Maideen
04:05 PM Datanory - SNEKKU Production Ticket(ST) #11374: Snekku- Noticed that the new credit note (non-product) did not have any amount and only contain header. Detail are missing
https://app.clickup.com/t/86ep1jn7v
Muhammed Azhar Mohamed Maideen
03:59 PM Datanory - SNEKKU Production Ticket(ST) #11374 (Ticket Resolved): Snekku- Noticed that the new credit note (non-product) did not have any amount and only contain header. Detail are missing
!WhatsApp%20Image%202024-04-04%20at%2015.58.30_082dd5d3.jpg!
User : Admin
Password : snekku
Organisation: ...
Muhammed Azhar Mohamed Maideen
04:46 PM Datanory - SNEKKU Production Ticket(ST) #11282 (Pending Client Verification): SNEKKU - this order got photo taking, not web no shown
Rashdan Hussin
02:44 PM Datanory - GOLDCREST Production Ticket(ST) #11331 (Ticket Resolved): GOLDCREST - this inv ady knock off in 3/1/2024, but still showing in mobile, and mobile ref number diff with autocount
Muhammed Assyafiq Bin Ahmad Kamal
02:42 PM Production Ticket(ST) #11363 (Ticket Resolved): Backup Storage Almost Full
Muhammed Assyafiq Bin Ahmad Kamal
02:37 PM Production Ticket(ST) #11363 (Support In Progress): Backup Storage Almost Full
Muhammed Assyafiq Bin Ahmad Kamal
02:22 PM Datanory - SNEKKU Production Ticket(ST) #11373: snekkuhi @Azhar13 invalid route plan data again, please assist urgentl
delete the route plan data for org_id=snekku and year=2024 and month=4 then reload the data Goy Chong Yu
11:57 AM Datanory - SNEKKU Production Ticket(ST) #11373 (Support In Progress): snekkuhi @Azhar13 invalid route plan data again, please assist urgentl
Muhammed Azhar Mohamed Maideen
11:51 AM Datanory - SNEKKU Production Ticket(ST) #11373 (Ticket Resolved): snekkuhi @Azhar13 invalid route plan data again, please assist urgentl
Muhammed Azhar Mohamed Maideen

03/04/2024

12:12 AM Datanory - PRIMAASIA Production Ticket(ST) #11365: To verify product price in the previous transaction (SO,return, collection)
need to do before lunch, because this considers as urgent, will affect their operations. Muhammad Arif
03:49 PM Datanory - PRIMAASIA Production Ticket(ST) #11365 (Ticket Resolved): To verify product price in the previous transaction (SO,return, collection)
This task assigned by arif
Hi Azhar, please help Kamal on tomorrow morning (03 April 2024) to check and verify the...
Muhammed Azhar Mohamed Maideen
06:55 PM Datanory - GOLDCREST Production Ticket(ST) #11256: Goildcrest- date sales order for user EVO jump, from 20/03/24 to 19/01/24
Already checked with shu ern this wil lbe release on 14 april Muhammed Azhar Mohamed Maideen
06:32 PM Datanory - GOLDCREST Production Ticket(ST) #11313 (Pending Client Verification): GOLDCREST - both inv and collection didnt reflect to datanory
Muhammed Azhar Mohamed Maideen
05:12 PM Datanory - GOLDCREST Production Ticket(ST) #11313 (Escalated to Level 3): GOLDCREST - both inv and collection didnt reflect to datanory
Muhammad Arif
06:29 PM Datanory - GOLDCREST Production Ticket(ST) #11221 (Pending Client Verification): GOLDCREST - collection done on 15/03 but mobile all showing 14/03
Muhammed Azhar Mohamed Maideen
03:47 PM Datanory - PRIMAASIA Production Ticket(ST) #11364 (Pending Client Feedback): Prima Asia- @+60 19-406 0922 pls check Agent Arul one I can’t open the images
For this ticket, we have requested the user to confirm whether they grant access to media files or not
(mobile-> set...
Muhammed Azhar Mohamed Maideen
03:42 PM Datanory - PRIMAASIA Production Ticket(ST) #11364 (Support In Progress): Prima Asia- @+60 19-406 0922 pls check Agent Arul one I can’t open the images
Muhammed Azhar Mohamed Maideen
03:42 PM Datanory - PRIMAASIA Production Ticket(ST) #11364 (Ticket Resolved): Prima Asia- @+60 19-406 0922 pls check Agent Arul one I can’t open the images
Muhammed Azhar Mohamed Maideen
03:42 PM Datanory - PRIMAASIA Production Ticket(ST) #11360 (Ticket Resolved): PrimaAsia- @+60 19-406 0922 this order from datanory but why the price is totally different.its that we need to check before approve in datanory or how
Muhammad Arif
03:42 PM Datanory - PRIMAASIA Production Ticket(ST) #11360 (Pending Client Verification): PrimaAsia- @+60 19-406 0922 this order from datanory but why the price is totally different.its that we need to check before approve in datanory or how
Muhammad Arif
03:30 PM Datanory - PRIMAASIA Production Ticket(ST) #11360 (Support In Progress): PrimaAsia- @+60 19-406 0922 this order from datanory but why the price is totally different.its that we need to check before approve in datanory or how
Muhammad Arif
02:55 PM Datanory - PRIMAASIA Production Ticket(ST) #11360 (Ticket Resolved): PrimaAsia- @+60 19-406 0922 this order from datanory but why the price is totally different.its that we need to check before approve in datanory or how
!WhatsApp%20Image%202024-04-03%20at%2014.55.52_e7c912a5.jpg!
Muhammed Azhar Mohamed Maideen
03:40 PM Datanory - GOLDCREST Production Ticket(ST) #11333 (Ticket Resolved): snekkuHi, INJNL001374-240327 & INJNL001375-240327 double reflect in salesman activity report
Muhammad Arif
12:49 PM Datanory - GOLDCREST Production Ticket(ST) #11333 (Verification In Progress): snekkuHi, INJNL001374-240327 & INJNL001375-240327 double reflect in salesman activity report
Muhammad Arif
11:55 AM Datanory - GOLDCREST Production Ticket(ST) #11333 (Ready for Verification): snekkuHi, INJNL001374-240327 & INJNL001375-240327 double reflect in salesman activity report
Muhammad Arif
03:39 PM Production Ticket(ST) #11363 (Ticket Resolved): Backup Storage Almost Full
Hi Afiq,
We need attention to an issue regarding our backup storage. As of my latest review, the backup storage is n...
Rashdan Hussin
03:39 PM Datanory - PRIMAASIA Production Ticket(ST) #11362 (Ticket Resolved): Prima Asia- Team , the location part should be default and not alpro . Please check n revert to us as soon as possible
Muhammed Azhar Mohamed Maideen
03:32 PM Datanory - PRIMAASIA Production Ticket(ST) #11362 (Support In Progress): Prima Asia- Team , the location part should be default and not alpro . Please check n revert to us as soon as possible
Muhammed Azhar Mohamed Maideen
03:32 PM Datanory - PRIMAASIA Production Ticket(ST) #11362 (Ticket Resolved): Prima Asia- Team , the location part should be default and not alpro . Please check n revert to us as soon as possible
!WhatsApp%20Image%202024-04-03%20at%2015.31.01_953e0648.jpg!
Muhammed Azhar Mohamed Maideen
02:49 PM Datanory - SNEKKU Production Ticket(ST) #11033: Snekku- edit customer details photo / location - apps still both unable check back, web photo cannot check
301-A603
As I perform testing in testing I have tested two scenario
scenario 1:
checked under customer setup th...
Muhammed Azhar Mohamed Maideen
02:18 PM Datanory - SNEKKU Production Ticket(ST) #11311 (Support In Progress): Snekku- hi @Azhar13 setting promo, but description cannot view full sentence
Muhammed Azhar Mohamed Maideen
10:52 AM Datanory - SNEKKU Production Ticket(ST) #11311: Snekku- hi @Azhar13 setting promo, but description cannot view full sentence
As this ticket was tested in the trail the words able to see clearly
this ticket is in pending deployment
Muhammed Azhar Mohamed Maideen
02:14 PM Datanory - SNEKKU Production Ticket(ST) #11312: Snekku - hi @Azhar13 why customer's photo unable remove ya?
As I checked with technical team (Mei Ling)
There is some further enhancement needed for this escalation hence th...
Muhammed Azhar Mohamed Maideen
02:08 PM Datanory - SNEKKU Production Ticket(ST) #11300: snekku - Hi @~Jann Yap, stock list still empty after key many times SO? Not memorizes items, still need add item
As I checked with shu ern this will be the next release will be on next week Friday Muhammed Azhar Mohamed Maideen
01:27 PM Production Ticket(ST) #11250 (Verification In Progress): Add And Update Organization Bug
Muhammed Azhar Mohamed Maideen
01:27 PM Production Ticket(ST) #11250 (Ready for Verification): Add And Update Organization Bug
Muhammed Azhar Mohamed Maideen
12:58 PM Datanory - SNEKKU Production Ticket(ST) #11266 (Support In Progress): Snekku- Hi @Azhar13 user ms8 uploaded picture and location, but system not update
Muhammad Arif
11:57 AM Datanory - SNEKKU Production Ticket(ST) #11266 (Escalated to Level 3): Snekku- Hi @Azhar13 user ms8 uploaded picture and location, but system not update
Muhammad Arif
12:57 PM Datanory - OROMEO Production Ticket(ST) #11353 (Ticket Resolved): OROMEO - import Oromeo’s SKU Master Data into Datanory.
Dear Rashdan,
Please assist to import Oromeo’s SKU Master Data into Datanory.
Please be advised that Oromeo onl...
Rashdan Hussin
12:56 PM Datanory - SNEKKU Production Ticket(ST) #11310 (Support In Progress): Snekku - hi @Azhar13 user MS7, click upload photo, but after upload, still shown 4 photo not yet do it. Done upload database for you checking ya
Muhammad Arif
12:36 PM Datanory - GOLDCREST Production Ticket(ST) #11251 (Pending Client Verification): Daphne- can help us check? choose 4 example for reference, all collection time wrong, impossible collection time later than check in time, and all collection time are same 9.39am on 18/3, 9.27am on 19/03
Muhammed Azhar Mohamed Maideen
12:30 PM Datanory - SNEKKU Production Ticket(ST) #11276 (Support In Progress): Snekku- hi @Azhar13 key in discount, but net amount no deduct, please assist
Muhammed Azhar Mohamed Maideen
12:14 PM Datanory - SNEKKU Production Ticket(ST) #11309: Snekku - Why some user can view the latest memo but some still in old data?
this ticket has to close
After we perform testing.It has to release
Muhammed Azhar Mohamed Maideen
12:10 PM Datanory - SNEKKU Production Ticket(ST) #11309 (Support In Progress): Snekku - Why some user can view the latest memo but some still in old data?
Muhammed Azhar Mohamed Maideen
12:06 PM Datanory - OROMEO Production Ticket(ST) #11288 (Support In Progress): OROMEO - Re-import Oromeo Yee Lee’s Customer Master
Rashdan Hussin
12:05 PM Datanory - OROMEO Production Ticket(ST) #11288 (Pending Client Feedback): OROMEO - Re-import Oromeo Yee Lee’s Customer Master
Rashdan Hussin
11:42 AM Datanory - SNEKKU Production Ticket(ST) #11339: Snekku- hi @Azhar13 why MS7 always got this issue? unable upload?
download 20 times Muhammed Azhar Mohamed Maideen
11:36 AM Datanory - SNEKKU Production Ticket(ST) #11339 (Support In Progress): Snekku- hi @Azhar13 why MS7 always got this issue? unable upload?
Muhammed Azhar Mohamed Maideen
09:14 AM Datanory - SNEKKU Production Ticket(ST) #11339 (Escalated to Level 3): Snekku- hi @Azhar13 why MS7 always got this issue? unable upload?
Muhammed Azhar Mohamed Maideen

02/04/2024

06:20 PM Datanory - SNEKKU Production Ticket(ST) #11276 (Escalated to Level 3): Snekku- hi @Azhar13 key in discount, but net amount no deduct, please assist
Muhammed Azhar Mohamed Maideen
01:58 PM Datanory - SNEKKU Production Ticket(ST) #11276: Snekku- hi @Azhar13 key in discount, but net amount no deduct, please assist
already tested in in the test server the discount able to show the after discount price Muhammed Azhar Mohamed Maideen
12:00 PM Datanory - SNEKKU Production Ticket(ST) #11276: Snekku- hi @Azhar13 key in discount, but net amount no deduct, please assist
I have to test in the Test server on this
this tomorrow will releaese
Muhammed Azhar Mohamed Maideen
10:57 AM Datanory - SNEKKU Production Ticket(ST) #11276: Snekku- hi @Azhar13 key in discount, but net amount no deduct, please assist
have to follow up with shu ern on this Muhammed Azhar Mohamed Maideen
03:55 PM Datanory - SNEKKU Production Ticket(ST) #11282: SNEKKU - this order got photo taking, not web no shown
the photo already abel to see but if more than one photo is uploaded it shows inly one .
already asked shu ern to fix
Muhammed Azhar Mohamed Maideen
11:39 AM Datanory - SNEKKU Production Ticket(ST) #11282: SNEKKU - this order got photo taking, not web no shown
Follow up shu ern
have to do for all org_ID
Muhammed Azhar Mohamed Maideen
02:01 PM Datanory - SNEKKU Production Ticket(ST) #11339 (Support In Progress): Snekku- hi @Azhar13 why MS7 always got this issue? unable upload?
This ticket is
to do list where I have to got to customer detail mobile and should not do anything and click submit...
Muhammed Azhar Mohamed Maideen
12:47 PM Datanory - SNEKKU Production Ticket(ST) #11300 (Escalated to Level 3): snekku - Hi @~Jann Yap, stock list still empty after key many times SO? Not memorizes items, still need add item
https://app.clickup.com/t/86ep0yp87 Muhammed Azhar Mohamed Maideen
11:29 AM Datanory - SNEKKU Production Ticket(ST) #11300: snekku - Hi @~Jann Yap, stock list still empty after key many times SO? Not memorizes items, still need add item
Have to ask shu ern
example
on send behalf concern
is there a specific logic that they can access other salesmen...
Muhammed Azhar Mohamed Maideen
11:57 AM Datanory - SNEKKU Production Ticket(ST) #11033 (Escalated to Level 3): Snekku- edit customer details photo / location - apps still both unable check back, web photo cannot check
Muhammed Azhar Mohamed Maideen
11:56 AM Datanory - SNEKKU Production Ticket(ST) #11033 (Escalated to 3rd Party): Snekku- edit customer details photo / location - apps still both unable check back, web photo cannot check
https://app.clickup.com/t/86ep0y8pr Muhammed Azhar Mohamed Maideen
10:44 AM Datanory - SNEKKU Production Ticket(ST) #11033: Snekku- edit customer details photo / location - apps still both unable check back, web photo cannot check
Create click up on this ticket Muhammed Azhar Mohamed Maideen
11:45 AM Datanory - SNEKKU Production Ticket(ST) #11341 (Ticket Resolved): Snekku- hi @Azhar13 why MS7 always got this issue? unable upload?
Muhammed Azhar Mohamed Maideen
11:43 AM Datanory - SNEKKU Production Ticket(ST) #11341 (Support In Progress): Snekku- hi @Azhar13 why MS7 always got this issue? unable upload?
Muhammed Azhar Mohamed Maideen
11:33 AM Datanory - SNEKKU Production Ticket(ST) #11310 (Escalated to Level 3): Snekku - hi @Azhar13 user MS7, click upload photo, but after upload, still shown 4 photo not yet do it. Done upload database for you checking ya
Muhammed Azhar Mohamed Maideen
11:32 AM Datanory - SNEKKU Production Ticket(ST) #11310 (Support In Progress): Snekku - hi @Azhar13 user MS7, click upload photo, but after upload, still shown 4 photo not yet do it. Done upload database for you checking ya
Muhammed Azhar Mohamed Maideen
10:53 AM Datanory - GOLDCREST Production Ticket(ST) #11256: Goildcrest- date sales order for user EVO jump, from 20/03/24 to 19/01/24
https://app.clickup.com/t/86enycxep Muhammed Azhar Mohamed Maideen
10:48 AM Datanory - GOLDCREST Production Ticket(ST) #11221: GOLDCREST - collection done on 15/03 but mobile all showing 14/03
Close this ticket Muhammed Azhar Mohamed Maideen

01/04/2024

05:26 PM Datanory - SNEKKU Production Ticket(ST) #11033: Snekku- edit customer details photo / location - apps still both unable check back, web photo cannot check
test multiple device
test first then Esacalate to l3 ifnot function
Muhammed Azhar Mohamed Maideen
05:20 PM Datanory - SNEKKU Production Ticket(ST) #11300: snekku - Hi @~Jann Yap, stock list still empty after key many times SO? Not memorizes items, still need add item
I tested in trail it shows the same result where If I choose the same outlet once i perform transaction the it did n... Muhammed Azhar Mohamed Maideen
12:47 PM Datanory - SNEKKU Production Ticket(ST) #11300: snekku - Hi @~Jann Yap, stock list still empty after key many times SO? Not memorizes items, still need add item
This one has to do testing on trial and verify with shu ern is this ok or not
First case
login as MS1 do transact...
Muhammed Azhar Mohamed Maideen
04:43 PM Datanory - GOLDCREST Production Ticket(ST) #11331 (Pending Client Feedback): GOLDCREST - this inv ady knock off in 3/1/2024, but still showing in mobile, and mobile ref number diff with autocount
!cngc.png!
Could not find any collection for invoice O296508.
Muhammed Assyafiq Bin Ahmad Kamal
03:55 PM Datanory - GOLDCREST Production Ticket(ST) #11331: GOLDCREST - this inv ady knock off in 3/1/2024, but still showing in mobile, and mobile ref number diff with autocount
Login as WWX in mobile and Find out the invoice still appear in mobile upon simulation. 1/4
!simulate.png!
Muhammed Assyafiq Bin Ahmad Kamal
12:26 PM Datanory - GOLDCREST Production Ticket(ST) #11331: GOLDCREST - this inv ady knock off in 3/1/2024, but still showing in mobile, and mobile ref number diff with autocount
- Hand over to afiq for troubleshoot end to end Muhammed Azhar Mohamed Maideen
03:07 PM Datanory - SNEKKU Production Ticket(ST) #11341 (Ticket Resolved): Snekku- hi @Azhar13 why MS7 always got this issue? unable upload?

!WhatsApp%20Image%202024-04-01%20at%2014.36.26_3d3c17e7.jpg!
Muhammed Azhar Mohamed Maideen
02:53 PM Datanory - SNEKKU Production Ticket(ST) #11339 (Ticket Resolved): Snekku- hi @Azhar13 why MS7 always got this issue? unable upload?
!WhatsApp%20Image%202024-04-01%20at%2014.36.26_3f58e4f3.jpg!
!WhatsApp%20Image%202024-04-01%20at%2014.36.26_4e85dae9...
Muhammed Azhar Mohamed Maideen
12:53 PM Datanory - SNEKKU Production Ticket(ST) #11311: Snekku- hi @Azhar13 setting promo, but description cannot view full sentence
This ticket is in pending deployment. Muhammed Azhar Mohamed Maideen
12:52 PM Datanory - SNEKKU Production Ticket(ST) #11310: Snekku - hi @Azhar13 user MS7, click upload photo, but after upload, still shown 4 photo not yet do it. Done upload database for you checking ya
This ticker has to check again the root cause . Test from my side where backup the customer attachment and and custo... Muhammed Azhar Mohamed Maideen
12:41 PM Datanory - SNEKKU Production Ticket(ST) #11030 (Ticket Resolved): Snekku- edit customer details photo / location - apps still both unable check back, web photo cannot check
Muhammed Azhar Mohamed Maideen
12:40 PM Datanory - SNEKKU Production Ticket(ST) #11030 (Support In Progress): Snekku- edit customer details photo / location - apps still both unable check back, web photo cannot check
http://124.217.245.100:90/redmine/issues/11033 Muhammed Azhar Mohamed Maideen
12:35 PM Datanory - GOLDCREST Production Ticket(ST) #11333 (Escalated to Level 3): snekkuHi, INJNL001374-240327 & INJNL001375-240327 double reflect in salesman activity report
https://app.clickup.com/t/86ep0mt6n
Muhammed Azhar Mohamed Maideen
09:29 AM Datanory - GOLDCREST Production Ticket(ST) #11333 (Escalate to 2nd Level Support): snekkuHi, INJNL001374-240327 & INJNL001375-240327 double reflect in salesman activity report
based on our finding from myself and Alfred .Regarding the Salesman Activity Report, it appears that there are dupli... Muhammed Azhar Mohamed Maideen
09:27 AM Datanory - GOLDCREST Production Ticket(ST) #11333 (Support In Progress): snekkuHi, INJNL001374-240327 & INJNL001375-240327 double reflect in salesman activity report
Muhammed Azhar Mohamed Maideen
09:27 AM Datanory - GOLDCREST Production Ticket(ST) #11333 (Ticket Resolved): snekkuHi, INJNL001374-240327 & INJNL001375-240327 double reflect in salesman activity report
!WhatsApp%20Image%202024-03-29%20at%2016.36.47_7947e694.jpg!
Muhammed Azhar Mohamed Maideen
12:24 PM Datanory - GOLDCREST Production Ticket(ST) #11313 (Escalate to 2nd Level Support): GOLDCREST - both inv and collection didnt reflect to datanory
- handover to arif to troubleshoot end to end Muhammed Azhar Mohamed Maideen
12:00 PM Datanory - SNEKKU Production Ticket(ST) #11257: Snekku - Patch all the photo in the web that cacnnot be display
pending L3 Muhammad Arif

31/03/2024

01:33 AM Datanory - GOLDCREST Production Ticket(ST) #11331: GOLDCREST - this inv ady knock off in 3/1/2024, but still showing in mobile, and mobile ref number diff with autocount
Handover to azhar. Change shift.
Waiting client to reply. Meanwhile, you can ask shanyou or arif or afiq about this ...
Rashdan Hussin
12:37 PM Datanory - GOLDCREST Production Ticket(ST) #11331 (Support In Progress): GOLDCREST - this inv ady knock off in 3/1/2024, but still showing in mobile, and mobile ref number diff with autocount
From my checking, both invoice numbers are in the database. Invoice_no 'I296508' has been knocked off. Concern here i... Rashdan Hussin
12:36 PM Datanory - GOLDCREST Production Ticket(ST) #11331 (Ticket Resolved): GOLDCREST - this inv ady knock off in 3/1/2024, but still showing in mobile, and mobile ref number diff with autocount
Goldcrest issue
6. user WWX, customer 302N/056, inv paid and knock off but still showing in mobile
User said this...
Rashdan Hussin
01:22 AM Datanory - GOLDCREST Production Ticket(ST) #11313: GOLDCREST - both inv and collection didnt reflect to datanory
Handover to Azhar. Change shift.
Discuss with arif, why the invoice and collection found in at table with at_type De...
Rashdan Hussin

30/03/2024

11:18 PM Datanory - GOLDCREST Production Ticket(ST) #11313: GOLDCREST - both inv and collection didnt reflect to datanory
select * from customer where org_id = 'goldcrest' and customer_code in ('302P/321', '302K/395')
select * from member...
Rashdan Hussin
11:17 PM Datanory - GOLDCREST Production Ticket(ST) #11313 (Support In Progress): GOLDCREST - both inv and collection didnt reflect to datanory
!65f41d6c-ac23-4642-baf7-be0ba4ce4cc4.jpg!
!59b9f069-9410-4106-af6b-85b444fc98da.jpg!
!a0f3441b-2847-4bc8-bf20-a0d8...
Rashdan Hussin

29/03/2024

06:12 PM Datanory - GOLDCREST Production Ticket(ST) #11314 (Ticket Resolved): goldcrest- this inv ady knock off in 3/1/2024, but still showing in mobile, and mobile ref number diff with autocount
select * from txn_invoice_history_header where invoice_no='I298268'
select * from customer where customer_id='6DEC...
Muhammed Azhar Mohamed Maideen
05:54 PM Datanory - GOLDCREST Production Ticket(ST) #11314 (Support In Progress): goldcrest- this inv ady knock off in 3/1/2024, but still showing in mobile, and mobile ref number diff with autocount

select * from txn_invoice_history_header where invoice_no='I298268'
select * from customer where customer_id='6D...
Muhammed Azhar Mohamed Maideen

28/03/2024

01:49 PM Datanory - DAILYFRESH Production Ticket(ST) #11125 (Ticket Resolved): Daily fresh - Shows invalid supervisor
Muhammed Azhar Mohamed Maideen
01:41 PM Production Ticket(ST) #11250: Add And Update Organization Bug
This is in testing phase updated yesteday in click up Muhammed Azhar Mohamed Maideen
01:39 PM Datanory - SNEKKU Production Ticket(ST) #11033: Snekku- edit customer details photo / location - apps still both unable check back, web photo cannot check
this ticket I and rashdan have to do testing where we have to upload photo many and upload one shot have to collabo... Muhammed Azhar Mohamed Maideen
01:37 PM Datanory - GOLDCREST Production Ticket(ST) #11068 (Ticket Resolved): goldcrest- just wanna check why it doest not knock off automatically, can refer to the previous screenshot i sent, thanks
Muhammed Azhar Mohamed Maideen
01:36 PM Datanory - SNEKKU Production Ticket(ST) #11301 (Ticket Resolved): Snekku - hi @~Jann Yap, not get latest CN and invoice from mysoft, please assist, thanks
Muhammed Azhar Mohamed Maideen
01:34 PM Datanory - GOLDCREST Production Ticket(ST) #11160 (Ticket Resolved): GoldCREST - hi may i ask why this receipt in A4 format not showing customer code or name ? if in 3'' format it showing
Muhammed Azhar Mohamed Maideen

27/03/2024

06:33 PM Datanory - GOLDCREST Production Ticket(ST) #11314 (Ticket Resolved): goldcrest- this inv ady knock off in 3/1/2024, but still showing in mobile, and mobile ref number diff with autocount
Muhammed Azhar Mohamed Maideen
06:29 PM Datanory - GOLDCREST Production Ticket(ST) #11313 (Ticket Resolved): GOLDCREST - both inv and collection didnt reflect to datanory
!WhatsApp%20Image%202024-03-27%20at%2013.49.31_97a6a232.jpg!
Muhammed Azhar Mohamed Maideen
06:25 PM Datanory - SNEKKU Production Ticket(ST) #11312 (Escalated to Level 3): Snekku - hi @Azhar13 why customer's photo unable remove ya?
https://app.clickup.com/t/86enzr5t3 Muhammed Azhar Mohamed Maideen
06:01 PM Datanory - SNEKKU Production Ticket(ST) #11312 (Support In Progress): Snekku - hi @Azhar13 why customer's photo unable remove ya?
Muhammed Azhar Mohamed Maideen
05:59 PM Datanory - SNEKKU Production Ticket(ST) #11312 (Ticket Resolved): Snekku - hi @Azhar13 why customer's photo unable remove ya?
Muhammed Azhar Mohamed Maideen
05:48 PM Datanory - SNEKKU Production Ticket(ST) #11311 (Escalated to Level 3): Snekku- hi @Azhar13 setting promo, but description cannot view full sentence
https://app.clickup.com/t/86enzp33f Muhammed Azhar Mohamed Maideen
05:19 PM Datanory - SNEKKU Production Ticket(ST) #11311 (Support In Progress): Snekku- hi @Azhar13 setting promo, but description cannot view full sentence
Muhammed Azhar Mohamed Maideen
05:19 PM Datanory - SNEKKU Production Ticket(ST) #11311 (Ticket Resolved): Snekku- hi @Azhar13 setting promo, but description cannot view full sentence
!web.jpg!
Muhammed Azhar Mohamed Maideen
04:11 PM Datanory - SNEKKU Production Ticket(ST) #11310 (Ticket Resolved): Snekku - hi @Azhar13 user MS7, click upload photo, but after upload, still shown 4 photo not yet do it. Done upload database for you checking ya
!r33.jpg!
Muhammed Azhar Mohamed Maideen
03:58 PM Datanory - SNEKKU Production Ticket(ST) #11309 (Escalated to Level 3): Snekku - Why some user can view the latest memo but some still in old data?
keep Cache for memo
https://app.clickup.com/t/86enzpzmp
Muhammed Azhar Mohamed Maideen
03:50 PM Datanory - SNEKKU Production Ticket(ST) #11309 (Support In Progress): Snekku - Why some user can view the latest memo but some still in old data?
Muhammed Azhar Mohamed Maideen
03:50 PM Datanory - SNEKKU Production Ticket(ST) #11309 (Ticket Resolved): Snekku - Why some user can view the latest memo but some still in old data?
Muhammed Azhar Mohamed Maideen
03:08 PM Datanory - SNEKKU Production Ticket(ST) #11290 (Pending Client Verification): Snekku - hi @Azhar13 done edit details to get location (check in got "red house"), but web still empty Latitude
Muhammed Azhar Mohamed Maideen

26/03/2024

06:30 PM Datanory - SNEKKU Production Ticket(ST) #11307 (Ticket Resolved): Snekku - hi, please help to remove 20002_1, thanks
select * from customer where customer_code like '%20002_1%' and org_id= 'Snekku'
-- 7879279ADD2F4E749694B1A48F7FA2AD...
Muhammed Azhar Mohamed Maideen
06:27 PM Datanory - SNEKKU Production Ticket(ST) #11307 (Support In Progress): Snekku - hi, please help to remove 20002_1, thanks
Muhammed Azhar Mohamed Maideen
06:27 PM Datanory - SNEKKU Production Ticket(ST) #11307 (Ticket Resolved): Snekku - hi, please help to remove 20002_1, thanks
Muhammed Azhar Mohamed Maideen
06:25 PM Datanory - SNEKKU Production Ticket(ST) #11301 (Pending Client Verification): Snekku - hi @~Jann Yap, not get latest CN and invoice from mysoft, please assist, thanks
Muhammed Azhar Mohamed Maideen
06:19 PM Datanory - SNEKKU Production Ticket(ST) #11301 (Support In Progress): Snekku - hi @~Jann Yap, not get latest CN and invoice from mysoft, please assist, thanks
Muhammed Azhar Mohamed Maideen
11:57 AM Datanory - SNEKKU Production Ticket(ST) #11301 (Ticket Resolved): Snekku - hi @~Jann Yap, not get latest CN and invoice from mysoft, please assist, thanks
!WhatsApp%20Image%202024-03-26%20at%2010.59.21_fd28eb3b.jpg!
Muhammed Azhar Mohamed Maideen
05:42 PM Datanory - PRIMAASIA Production Ticket(ST) #11287 (Ticket Resolved): PRIMAASIA - Update Integration frequencies
Rashdan Hussin
05:41 PM Datanory - PRIMAASIA Production Ticket(ST) #11287 (Pending Client Verification): PRIMAASIA - Update Integration frequencies
Rashdan Hussin
05:41 PM Datanory - SNEKKU Production Ticket(ST) #11300 (Support In Progress): snekku - Hi @~Jann Yap, stock list still empty after key many times SO? Not memorizes items, still need add item
Already requested user to upload the mobile database Muhammed Azhar Mohamed Maideen
11:55 AM Datanory - SNEKKU Production Ticket(ST) #11300 (Ticket Resolved): snekku - Hi @~Jann Yap, stock list still empty after key many times SO? Not memorizes items, still need add item
!WhatsApp%20Image%202024-03-26%20at%2009.09.44_1370c8f4.jpg!
Muhammed Azhar Mohamed Maideen
02:47 PM Datanory - SNEKKU Production Ticket(ST) #11290 (Pending Client Feedback): Snekku - hi @Azhar13 done edit details to get location (check in got "red house"), but web still empty Latitude
We have been ask client the the latitude is it belongs to customer web data or geo fencing report Muhammed Azhar Mohamed Maideen
02:46 PM Datanory - SNEKKU Production Ticket(ST) #11290 (Support In Progress): Snekku - hi @Azhar13 done edit details to get location (check in got "red house"), but web still empty Latitude
Muhammed Azhar Mohamed Maideen
02:37 PM Datanory - SNEKKU Production Ticket(ST) #11302 (Ticket Resolved): Snekku - hi @~Jann Yap @Azhar13 ,this 2 order not in mysoft, please help to check it
Muhammed Azhar Mohamed Maideen
02:34 PM Datanory - SNEKKU Production Ticket(ST) #11302 (Support In Progress): Snekku - hi @~Jann Yap @Azhar13 ,this 2 order not in mysoft, please help to check it
Muhammed Azhar Mohamed Maideen
11:58 AM Datanory - SNEKKU Production Ticket(ST) #11302 (Ticket Resolved): Snekku - hi @~Jann Yap @Azhar13 ,this 2 order not in mysoft, please help to check it
!WhatsApp%20Image%202024-03-26%20at%2011.34.28_ea742e57.jpg!
Muhammed Azhar Mohamed Maideen
11:28 AM Datanory - SNEKKU Production Ticket(ST) #11294 (Ticket Resolved): Snekku- Hi @Azhar13 set promo but SO not shown, please assist
Muhammed Azhar Mohamed Maideen
10:01 AM Datanory - SNEKKU Production Ticket(ST) #11294 (Pending Client Verification): Snekku- Hi @Azhar13 set promo but SO not shown, please assist
Muhammed Azhar Mohamed Maideen
09:59 AM Datanory - SNEKKU Production Ticket(ST) #11294 (Support In Progress): Snekku- Hi @Azhar13 set promo but SO not shown, please assist
Muhammed Azhar Mohamed Maideen
09:07 AM Datanory - SNEKKU Production Ticket(ST) #11294 (Ticket Resolved): Snekku- Hi @Azhar13 set promo but SO not shown, please assist
!WhatsApp%20Image%202024-03-26%20at%2009.05.34_2277e6e7.jpg!
!WhatsApp%20Image%202024-03-26%20at%2009.04.52_84c9bea4...
Muhammed Azhar Mohamed Maideen

25/03/2024

06:24 PM Datanory - SNEKKU Production Ticket(ST) #11290 (Ticket Resolved): Snekku - hi @Azhar13 done edit details to get location (check in got "red house"), but web still empty Latitude
!WhatsApp%20Image%202024-03-25%20at%2015.20.51_a69eb4be.jpg!
1C001_16- customer code
Muhammed Azhar Mohamed Maideen
06:02 PM Datanory - SNEKKU Production Ticket(ST) #11257: Snekku - Patch all the photo in the web that cacnnot be display
Muhammad Arif wrote:
> few pictures is missing in the server. need some time to further deep dive
https://ap...
Muhammed Azhar Mohamed Maideen
02:20 PM Datanory - SNEKKU Production Ticket(ST) #11257 (Escalated to Level 3): Snekku - Patch all the photo in the web that cacnnot be display
To Azhar - help to add click up link
To Rashdan - please help to do testing and update the testing result in redmine
Muhammad Arif
05:48 PM Datanory - DAILYFRESH Production Ticket(ST) #11277 (Ticket Resolved): daily fresh - @~Datanory Support , kindly justification for the stock valuation above for SEL08 total stock is zero end Total amount is -43 for qty , and amount RM-136.75.
select * from product_item_at where org_id= 'a000003' and item_code='1000-A025' order by at_date desc
-- 10c19d6e-d9...
Muhammed Azhar Mohamed Maideen
03:23 PM Datanory - SNEKKU Production Ticket(ST) #11282 (Escalated to Level 3): SNEKKU - this order got photo taking, not web no shown
Rashdan Hussin
02:28 PM Production Ticket(ST) #10740 (Ticket Resolved): SNEKKU - To show the sales order number in mobile application. Currently the transaction number in mobile not same with the sales order number in portal.
Muhammad Arif
02:07 PM Datanory - SNEKKU Production Ticket(ST) #11265 (Ticket Resolved): Snekku Hi @Azhar13, user MS7 always pop out this after upload, please assist
Muhammad Arif
01:47 PM Datanory - GOLDCREST Production Ticket(ST) #11068: goldcrest- just wanna check why it doest not knock off automatically, can refer to the previous screenshot i sent, thanks
https://app.clickup.com/t/86enqxf4j
Muhammad Arif
10:17 AM Datanory - GOLDCREST Production Ticket(ST) #11068 (Pending Client Verification): goldcrest- just wanna check why it doest not knock off automatically, can refer to the previous screenshot i sent, thanks
Muhammed Azhar Mohamed Maideen
10:16 AM Datanory - GOLDCREST Production Ticket(ST) #11068 (Verification In Progress): goldcrest- just wanna check why it doest not knock off automatically, can refer to the previous screenshot i sent, thanks
Muhammed Azhar Mohamed Maideen
12:14 PM Datanory - PRIMAASIA Production Ticket(ST) #11287 (Escalated to Level 3): PRIMAASIA - Update Integration frequencies
Rashdan Hussin
11:34 AM Datanory - PRIMAASIA Production Ticket(ST) #11287 (Support In Progress): PRIMAASIA - Update Integration frequencies
Rashdan Hussin
11:33 AM Datanory - PRIMAASIA Production Ticket(ST) #11287 (Ticket Resolved): PRIMAASIA - Update Integration frequencies
Dear Afiq,
Based on our discussion with Prima Asia, please assist to increase the Prima Asia Integration frequenci...
Rashdan Hussin
11:39 AM Datanory - OROMEO Production Ticket(ST) #11288 (Support In Progress): OROMEO - Re-import Oromeo Yee Lee’s Customer Master
Rashdan Hussin
11:38 AM Datanory - OROMEO Production Ticket(ST) #11288 (Ticket Resolved): OROMEO - Re-import Oromeo Yee Lee’s Customer Master
Dear Rashdan,
Please assist to re-import Oromeo Yee Lee’s Customer Master due previously KK Supermarket and WH Smi...
Rashdan Hussin
10:30 AM Datanory - SNEKKU Production Ticket(ST) #11266 (Pending Client Feedback): Snekku- Hi @Azhar13 user ms8 uploaded picture and location, but system not update
Can you check with the user if she performed a download before uploading the photo and transaction? Muhammad Arif
10:27 AM Datanory - SNEKKU Production Ticket(ST) #11266 (Support In Progress): Snekku- Hi @Azhar13 user ms8 uploaded picture and location, but system not update
Muhammad Arif

24/03/2024

05:08 PM Datanory - SNEKKU Production Ticket(ST) #11282 (Support In Progress): SNEKKU - this order got photo taking, not web no shown
Based on simulation on this case:
- user can do photo taking in sales order module.
- but when user want to perform...
Rashdan Hussin

23/03/2024

02:19 PM Datanory - DAILYFRESH Production Ticket(ST) #11125 (Pending Client Verification): Daily fresh - Shows invalid supervisor
Rashdan Hussin
02:00 PM Datanory - GOLDCREST Production Ticket(ST) #11160 (Pending Client Verification): GoldCREST - hi may i ask why this receipt in A4 format not showing customer code or name ? if in 3'' format it showing
Rashdan Hussin
12:33 PM Datanory - SNEKKU Production Ticket(ST) #11282 (Ticket Resolved): SNEKKU - this order got photo taking, not web no shown
- hi @Azhar MCC this order got photo taking, not web no shown
- View back apps, also disappear
- SOADMIN000038-2403...
Rashdan Hussin
12:11 PM Datanory - GOLDCREST Production Ticket(ST) #11248 (Ticket Resolved): GOLDCREST - the stock request location should from KL not HQ, may i ask where can i change this setting?
Rashdan Hussin

22/03/2024

05:25 PM Datanory - SNEKKU Production Ticket(ST) #11276 (Support In Progress): Snekku- hi @Azhar13 key in discount, but net amount no deduct, please assist
additional discount and promotion is pending deploy to production
As I test in the test server the value changes so...
Muhammed Azhar Mohamed Maideen
11:50 AM Datanory - SNEKKU Production Ticket(ST) #11276 (Ticket Resolved): Snekku- hi @Azhar13 key in discount, but net amount no deduct, please assist
Muhammed Azhar Mohamed Maideen
03:10 PM Datanory - DAILYFRESH Production Ticket(ST) #11277 (Pending Client Feedback): daily fresh - @~Datanory Support , kindly justification for the stock valuation above for SEL08 total stock is zero end Total amount is -43 for qty , and amount RM-136.75.
Muhammed Azhar Mohamed Maideen
03:03 PM Datanory - DAILYFRESH Production Ticket(ST) #11277 (Support In Progress): daily fresh - @~Datanory Support , kindly justification for the stock valuation above for SEL08 total stock is zero end Total amount is -43 for qty , and amount RM-136.75.
Already requested user to upload database fir further checking since the latest database is not in the mobile
ME...
Muhammed Azhar Mohamed Maideen
11:52 AM Datanory - DAILYFRESH Production Ticket(ST) #11277 (Ticket Resolved): daily fresh - @~Datanory Support , kindly justification for the stock valuation above for SEL08 total stock is zero end Total amount is -43 for qty , and amount RM-136.75.
!WhatsApp%20Image%202024-03-22%20at%2009.19.38_16a75b5e.jpg!
Muhammed Azhar Mohamed Maideen
02:47 PM Datanory - GOLDCREST Production Ticket(ST) #11068 (Ready for Verification): goldcrest- just wanna check why it doest not knock off automatically, can refer to the previous screenshot i sent, thanks
just deployed the solution this morning
Have to test and verify
Muhammed Azhar Mohamed Maideen
02:40 PM Datanory - SNEKKU Production Ticket(ST) #11265 (Pending Client Verification): Snekku Hi @Azhar13, user MS7 always pop out this after upload, please assist
Muhammad Arif
02:23 PM Datanory - SNEKKU Production Ticket(ST) #11264 (Ticket Resolved): Snekku- hi @Azhar13 please assist as this PO not shown on approval module
Muhammad Arif
02:23 PM Datanory - SNEKKU Production Ticket(ST) #11264 (Pending Client Verification): Snekku- hi @Azhar13 please assist as this PO not shown on approval module
Muhammad Arif
02:20 PM Datanory - SNEKKU Production Ticket(ST) #11264 (Support In Progress): Snekku- hi @Azhar13 please assist as this PO not shown on approval module
Muhammad Arif
02:19 PM Datanory - SNEKKU Production Ticket(ST) #11257 (Support In Progress): Snekku - Patch all the photo in the web that cacnnot be display
few pictures is missing in the server. need some time to further deep dive Muhammad Arif
01:01 PM Datanory - SNEKKU Production Ticket(ST) #11033 (Support In Progress): Snekku- edit customer details photo / location - apps still both unable check back, web photo cannot check
Muhammed Azhar Mohamed Maideen
12:48 PM Datanory - SNEKKU Production Ticket(ST) #11266: Snekku- Hi @Azhar13 user ms8 uploaded picture and location, but system not update
SELECT * FROM di_mobile_database WHERE member_id = 'd12ec27fd8ff471fb08c2feaed76e685' ORDER BY created_date DESC
SE...
Muhammed Azhar Mohamed Maideen

21/03/2024

04:55 PM Datanory - SNEKKU Production Ticket(ST) #11266 (Ticket Resolved): Snekku- Hi @Azhar13 user ms8 uploaded picture and location, but system not update
!WhatsApp%20Image%202024-03-21%20at%2016.31.27_a7eecb29.jpg!
!WhatsApp%20Image%202024-03-21%20at%2016.31.27_2e00c4d3...
Muhammed Azhar Mohamed Maideen
04:42 PM Datanory - SNEKKU Production Ticket(ST) #11265 (Support In Progress): Snekku Hi @Azhar13, user MS7 always pop out this after upload, please assist
Muhammed Azhar Mohamed Maideen
04:38 PM Datanory - SNEKKU Production Ticket(ST) #11265 (Ticket Resolved): Snekku Hi @Azhar13, user MS7 always pop out this after upload, please assist
!WhatsApp%20Image%202024-03-21%20at%2016.17.41_c0060d55.jpg!
Muhammed Azhar Mohamed Maideen
12:49 PM Datanory - GOLDCREST Production Ticket(ST) #11256 (Escalated to Level 3): Goildcrest- date sales order for user EVO jump, from 20/03/24 to 19/01/24
Muhammed Azhar Mohamed Maideen
09:51 AM Datanory - GOLDCREST Production Ticket(ST) #11256 (Support In Progress): Goildcrest- date sales order for user EVO jump, from 20/03/24 to 19/01/24
Muhammed Azhar Mohamed Maideen
12:37 PM Datanory - SNEKKU Production Ticket(ST) #10895 (Ticket Resolved): Snekku- Hi, some of customers history empty
Muhammed Azhar Mohamed Maideen
12:32 PM Datanory - SNEKKU Production Ticket(ST) #11264 (Ticket Resolved): Snekku- hi @Azhar13 please assist as this PO not shown on approval module
SOMC4000172-240321 Muhammed Azhar Mohamed Maideen
09:37 AM Datanory - GOLDCREST Production Ticket(ST) #11253 (Ticket Resolved): Goldcrest Hotline - hi, user MCJ unable restore database
Muhammed Azhar Mohamed Maideen
08:53 AM Datanory - SNEKKU Production Ticket(ST) #11257 (Ticket Resolved): Snekku - Patch all the photo in the web that cacnnot be display
Muhammed Azhar Mohamed Maideen
08:51 AM Datanory - SNEKKU Production Ticket(ST) #10924 (Ticket Resolved): Snekku- hi @Azhar13, got remark but SO in, remark disappear, please assist SOMS6000166
Muhammed Azhar Mohamed Maideen
08:49 AM Datanory - GOLDCREST Production Ticket(ST) #10897 (Ticket Resolved): Goldcrest- this collection rm202 didnt reflect to phone
Muhammed Azhar Mohamed Maideen

20/03/2024

06:32 PM Datanory - GOLDCREST Production Ticket(ST) #11256 (Ticket Resolved): Goildcrest- date sales order for user EVO jump, from 20/03/24 to 19/01/24
!WhatsApp%20Image%202024-03-20%20at%2016.47.40_050f4542.jpg!
Muhammed Azhar Mohamed Maideen
06:22 PM Datanory - GOLDCREST Production Ticket(ST) #11221: GOLDCREST - collection done on 15/03 but mobile all showing 14/03
- Change shift. Handover to azhar
- Ask update from shu ern
Rashdan Hussin
06:12 PM Production Ticket(ST) #11250: Add And Update Organization Bug
- Change shift. Handover to azhar.
- Ask update from meiling regarding this issue.
Rashdan Hussin
12:37 PM Production Ticket(ST) #11250 (Escalated to Level 3): Add And Update Organization Bug
Rashdan Hussin
12:27 PM Production Ticket(ST) #11250 (Support In Progress): Add And Update Organization Bug
Rashdan Hussin
12:24 PM Production Ticket(ST) #11250 (Ticket Resolved): Add And Update Organization Bug
- This bug happen when we update or add new organization.
- Once we click save, all the setup missing.
Rashdan Hussin
04:40 PM Datanory - GOLDCREST Production Ticket(ST) #11253 (Pending Client Verification): Goldcrest Hotline - hi, user MCJ unable restore database
select top 1 * from di_mobile_database where login_id= 'mcj' order by created_date desc
select top 1 * from txn_mob...
Muhammed Azhar Mohamed Maideen
04:36 PM Datanory - GOLDCREST Production Ticket(ST) #11253 (Support In Progress): Goldcrest Hotline - hi, user MCJ unable restore database
Muhammed Azhar Mohamed Maideen
04:36 PM Datanory - GOLDCREST Production Ticket(ST) #11253 (Ticket Resolved): Goldcrest Hotline - hi, user MCJ unable restore database
Muhammed Azhar Mohamed Maideen
03:58 PM Production Ticket(ST) #11252 (Escalated to Level 3): Issue with Postcode Data Type in Add New Customer Feature
Rashdan Hussin
03:56 PM Production Ticket(ST) #11252 (Support In Progress): Issue with Postcode Data Type in Add New Customer Feature
Rashdan Hussin
03:52 PM Production Ticket(ST) #11252 (Ticket Resolved): Issue with Postcode Data Type in Add New Customer Feature
- We've identified an issue in the "Add New Customer" feature within our mobile application.
- Despite specifying t...
Rashdan Hussin
03:47 PM Datanory - GOLDCREST Production Ticket(ST) #11084 (Ticket Resolved): goldcrest- hi this invoice cancelled by salesman but EOD still deduct this invoice stock, can help us check on it?
Muhammed Azhar Mohamed Maideen
03:43 PM Datanory - GOLDCREST Production Ticket(ST) #11084 (Pending Client Verification): goldcrest- hi this invoice cancelled by salesman but EOD still deduct this invoice stock, can help us check on it?
Muhammed Azhar Mohamed Maideen
03:41 PM Production Ticket(ST) #11045 (Ticket Resolved): Snekku- hi jann, not key in sales order, but in mysoft got
Muhammed Azhar Mohamed Maideen
11:34 AM Production Ticket(ST) #11045 (Pending Client Verification): Snekku- hi jann, not key in sales order, but in mysoft got
Muhammed Azhar Mohamed Maideen
02:56 PM Datanory - GOLDCREST Production Ticket(ST) #11248 (Pending Client Verification): GOLDCREST - the stock request location should from KL not HQ, may i ask where can i change this setting?
Debug script:
sp_sync_download_txn_stock_transfer
Testing script:
SELECT
--h.txn_no [TXN_KEY]
h.warehou...
Rashdan Hussin
11:22 AM Datanory - GOLDCREST Production Ticket(ST) #11248 (Escalated to Level 3): GOLDCREST - the stock request location should from KL not HQ, may i ask where can i change this setting?
Rashdan Hussin
09:52 AM Datanory - GOLDCREST Production Ticket(ST) #11248 (Support In Progress): GOLDCREST - the stock request location should from KL not HQ, may i ask where can i change this setting?
Rashdan Hussin
09:51 AM Datanory - GOLDCREST Production Ticket(ST) #11248 (Ticket Resolved): GOLDCREST - the stock request location should from KL not HQ, may i ask where can i change this setting?
- hi for this user the stock request location should from KL not HQ, may i ask where can i change this setting?
!50c...
Rashdan Hussin
02:52 PM Datanory - SNEKKU Production Ticket(ST) #10930 (Ticket Resolved): Snekku- hi @Azhar13 @Assyafiq MCC please assist urgently, as some of sales order got double items
Muhammed Azhar Mohamed Maideen
02:48 PM Datanory - SNEKKU Production Ticket(ST) #10930 (Pending Client Verification): Snekku- hi @Azhar13 @Assyafiq MCC please assist urgently, as some of sales order got double items
Muhammed Azhar Mohamed Maideen
02:45 PM Datanory - GOLDCREST Production Ticket(ST) #11160: GoldCREST - hi may i ask why this receipt in A4 format not showing customer code or name ? if in 3'' format it showing
this changes already in trial and it will have not release in the production yet Muhammed Azhar Mohamed Maideen
02:36 PM Datanory - GOLDCREST Production Ticket(ST) #11160: GoldCREST - hi may i ask why this receipt in A4 format not showing customer code or name ? if in 3'' format it showing
https://app.clickup.com/t/86enu9rmv Muhammed Azhar Mohamed Maideen
02:35 PM Datanory - GOLDCREST Production Ticket(ST) #11251 (Escalated to Level 3): Daphne- can help us check? choose 4 example for reference, all collection time wrong, impossible collection time later than check in time, and all collection time are same 9.39am on 18/3, 9.27am on 19/03
https://app.clickup.com/t/86enweq9g
Will follow up tomorrow again with Shu ern
Muhammed Azhar Mohamed Maideen
02:31 PM Datanory - GOLDCREST Production Ticket(ST) #11251 (Support In Progress): Daphne- can help us check? choose 4 example for reference, all collection time wrong, impossible collection time later than check in time, and all collection time are same 9.39am on 18/3, 9.27am on 19/03
https://app.clickup.com/t/86enweq9g Muhammed Azhar Mohamed Maideen
01:41 PM Datanory - GOLDCREST Production Ticket(ST) #11251 (Ticket Resolved): Daphne- can help us check? choose 4 example for reference, all collection time wrong, impossible collection time later than check in time, and all collection time are same 9.39am on 18/3, 9.27am on 19/03
Muhammed Azhar Mohamed Maideen
11:46 AM Datanory - SNEKKU Production Ticket(ST) #10924 (Pending Client Verification): Snekku- hi @Azhar13, got remark but SO in, remark disappear, please assist SOMS6000166
Muhammed Azhar Mohamed Maideen
11:45 AM Datanory - SNEKKU Production Ticket(ST) #10950 (Ticket Resolved): Snekku-Hi, please assist as keep lag here ya
Muhammed Azhar Mohamed Maideen
09:59 AM Datanory - SNEKKU Production Ticket(ST) #10950 (Pending Client Verification): Snekku-Hi, please assist as keep lag here ya
Muhammed Azhar Mohamed Maideen
11:24 AM Production Ticket(ST) #10745 (Ticket Resolved): Snekku - Get location check the current location with the location in store master and alert user.
Muhammad Arif
11:23 AM Production Ticket(ST) #10745: Snekku - Get location check the current location with the location in store master and alert user.
Updated 2024-03-20
Jann: no need to do as customer dont agree to pay for this changes
Muhammad Arif
11:18 AM Production Ticket(ST) #10742: Snekku - Freeze the SKU description when in so,return and stock count etc
Updated 2024-03-20
Shu Ern: already deployed in trial, web tested fine in trial
Muhammad Arif
11:18 AM Datanory - GOLDCREST Production Ticket(ST) #11068: goldcrest- just wanna check why it doest not knock off automatically, can refer to the previous screenshot i sent, thanks
Already check with shan you this ticket is still currently testing the solution expected to release on friday on this... Muhammed Azhar Mohamed Maideen
11:13 AM Production Ticket(ST) #10747: Snekku - Non-visit outlet for all the customer that their order to be key in without visiting and cater as physical visit.
Updated 2024-03-20
pending commercial - New Page for SO, Collection
Muhammad Arif
11:02 AM Datanory - GOLDCREST Production Ticket(ST) #10954 (Ticket Resolved): Gold Crest- this customer we ady approved in datanory, but autocount still unable see the SO and collection
Muhammed Azhar Mohamed Maideen
10:33 AM Datanory - GOLDCREST Production Ticket(ST) #10913 (Ticket Resolved): GoldCrest-this debtor until now didnt shown in datanory, may i ask whats the reason?
Muhammed Azhar Mohamed Maideen
10:28 AM Datanory - GOLDCREST Production Ticket(ST) #10959 (Ticket Resolved): Goldcrest- Hi, this 3 sales and collection didn't reflect to datanory and autocount
Muhammed Azhar Mohamed Maideen
09:51 AM Datanory - GOLDCREST Production Ticket(ST) #11157 (Ticket Resolved): Goldcrest- hi may i ask for this customer, invoice got reflect to autocount, but collection didnt even in datanory, can help me check why this happen?
Muhammed Azhar Mohamed Maideen
09:01 AM Production Ticket(ST) #10422 (Ticket Resolved): Yuen Tung - Promo not working
Muhammad Arif
08:59 AM Production Ticket(ST) #11147 (Ticket Resolved): OROMEO - Customer Details Fail To Enter Customer Database Table When Import Customer Through Web
Muhammad Arif
08:58 AM Production Ticket(ST) #11177 (Ticket Resolved): Server maintenance-rebuild invoice detail & header(P1 urgent)
Muhammad Arif
08:58 AM Production Ticket(ST) #11178 (Ticket Resolved): Server Maintenance- backup table move to different DB - establish SOP(internal P1 urgent)
Muhammad Arif
08:58 AM Production Ticket(ST) #11179 (Ticket Resolved): Server Maintenance- maintenance schedule proposal
Muhammad Arif
08:58 AM Production Ticket(ST) #11180 (Ticket Resolved): Server Maintenance- sync_integration_transaction_log ,error_log_at and integration_error_log -- schedule maintenance
Muhammad Arif
08:57 AM Production Ticket(ST) #11181 (Ticket Resolved): Server maintenance-shrink datanory db master file mdf(P1 urgent)
Muhammad Arif

19/03/2024

10:05 AM Datanory - GOLDCREST Production Ticket(ST) #11221: GOLDCREST - collection done on 15/03 but mobile all showing 14/03
https://app.clickup.com/t/86enweq9g Rashdan Hussin
09:52 AM Datanory - GOLDCREST Production Ticket(ST) #11222 (Ticket Resolved): GOLDCREST - can help us check where this amount came from?
Rashdan Hussin
09:47 AM Datanory - GOLDCREST Production Ticket(ST) #11201 (Ticket Resolved): Gold Crest- hi this customer got cn and we ady knock off the bill, but outstanding still exist
Rashdan Hussin

18/03/2024

05:15 PM Datanory - GOLDCREST Production Ticket(ST) #11221: GOLDCREST - collection done on 15/03 but mobile all showing 14/03
select * from member where org_id = 'goldcrest'
select * from txn_invoice_history_header
where org_id = 'goldcre...
Rashdan Hussin
05:10 PM Datanory - GOLDCREST Production Ticket(ST) #11221 (Escalated to Level 3): GOLDCREST - collection done on 15/03 but mobile all showing 14/03
!6c3485ce-8ed9-4d02-b6ce-5b22c760ae99.jpg!
!Screenshot%202024-03-18%20170700.png!
col_id = ba7ba42e-15b7-4b7d-ad33-...
Rashdan Hussin
04:25 PM Datanory - GOLDCREST Production Ticket(ST) #11221 (Support In Progress): GOLDCREST - collection done on 15/03 but mobile all showing 14/03
Rashdan Hussin
03:33 PM Datanory - GOLDCREST Production Ticket(ST) #11222 (Support In Progress): GOLDCREST - can help us check where this amount came from?
Rashdan Hussin
03:31 PM Datanory - GOLDCREST Production Ticket(ST) #11201 (Pending Client Verification): Gold Crest- hi this customer got cn and we ady knock off the bill, but outstanding still exist
Rashdan Hussin
03:08 PM Production Ticket(ST) #11147 (Pending Client Verification): OROMEO - Customer Details Fail To Enter Customer Database Table When Import Customer Through Web
hi Rashdan, kindly try again in Trial environment. after fine tune the SP, i have tested fine for oromeo2. Muhammad Arif
03:06 PM Production Ticket(ST) #11147 (Support In Progress): OROMEO - Customer Details Fail To Enter Customer Database Table When Import Customer Through Web
Muhammad Arif

17/03/2024

06:12 PM Datanory - GOLDCREST Production Ticket(ST) #11157 (Pending Client Verification): Goldcrest- hi may i ask for this customer, invoice got reflect to autocount, but collection didnt even in datanory, can help me check why this happen?

-- after patched the data
select * from DMS_EcoSystem.dbo.txn_mobile_collection_invoice where inv_id='d6be9ff8-d...
Muhammed Azhar Mohamed Maideen

16/03/2024

03:08 PM Datanory - GOLDCREST Production Ticket(ST) #11157 (Support In Progress): Goldcrest- hi may i ask for this customer, invoice got reflect to autocount, but collection didnt even in datanory, can help me check why this happen?
Muhammed Azhar Mohamed Maideen
02:55 PM Datanory - SNEKKU Production Ticket(ST) #11182 (Ticket Resolved): Snekku - Hi, pls help me to check as user said SO 101 not issued by her...how to confirm this yea ?
Muhammed Azhar Mohamed Maideen
02:43 PM Datanory - GOLDCREST Production Ticket(ST) #11213 (Ticket Resolved): GOLDCREST- inv should be under Shah Idi, why change to amother customer in autocount ya?
select * from txn_mobile_header where txn_id = '89b13fa9-73d5-4154-bc92-1314b0820f3f'
--select * from member wher...
Muhammed Azhar Mohamed Maideen
02:32 PM Datanory - GOLDCREST Production Ticket(ST) #11213 (Support In Progress): GOLDCREST- inv should be under Shah Idi, why change to amother customer in autocount ya?
Muhammed Azhar Mohamed Maideen

15/03/2024

12:23 AM Datanory - NIBOU Production Ticket(ST) #11215 (Ticket Resolved): NIBOU - I can't upload photo
Rashdan Hussin
01:15 PM Datanory - NIBOU Production Ticket(ST) #11215 (Pending Client Verification): NIBOU - I can't upload photo
Rashdan Hussin
01:07 PM Datanory - NIBOU Production Ticket(ST) #11215 (Support In Progress): NIBOU - I can't upload photo
Rashdan Hussin
09:37 AM Datanory - NIBOU Production Ticket(ST) #11215 (Ticket Resolved): NIBOU - I can't upload photo
- Hi @Louise MCC , I can't upload photo
- Just now still ok , suddenly can't upload
Rashdan Hussin
12:09 AM Datanory - GOLDCREST Production Ticket(ST) #11201 (Support In Progress): Gold Crest- hi this customer got cn and we ady knock off the bill, but outstanding still exist
Rashdan Hussin
04:08 PM Datanory - GOLDCREST Production Ticket(ST) #11222 (Ticket Resolved): GOLDCREST - can help us check where this amount came from?
- can help us check where this amount came from? as this user never issue any invoice yet,
- unknown invoice sales a...
Rashdan Hussin
04:03 PM Datanory - GOLDCREST Production Ticket(ST) #11221 (Ticket Resolved): GOLDCREST - collection done on 15/03 but mobile all showing 14/03
- collection done on 15/03 but mobile all showing 14/03, so datanory and autocount also reflect 14/03
- for issue no...
Rashdan Hussin
03:41 PM Datanory - GOLDCREST Production Ticket(ST) #11214 (Ticket Resolved): GOLDCREST - hi this file is to add person in charge on customer relationship, already inform Jann for this ya
Rashdan Hussin
12:22 PM Datanory - GOLDCREST Production Ticket(ST) #11214 (Pending Client Verification): GOLDCREST - hi this file is to add person in charge on customer relationship, already inform Jann for this ya
Rashdan Hussin
12:16 PM Datanory - GOLDCREST Production Ticket(ST) #11214 (Support In Progress): GOLDCREST - hi this file is to add person in charge on customer relationship, already inform Jann for this ya
Rashdan Hussin
03:24 PM Datanory - GOLDCREST Production Ticket(ST) #10954 (Pending Client Verification): Gold Crest- this customer we ady approved in datanory, but autocount still unable see the SO and collection
Rashdan Hussin
03:23 PM Datanory - GOLDCREST Production Ticket(ST) #10954 (Verification In Progress): Gold Crest- this customer we ady approved in datanory, but autocount still unable see the SO and collection
Rashdan Hussin
12:40 PM Datanory - SNEKKU Production Ticket(ST) #10924: Snekku- hi @Azhar13, got remark but SO in, remark disappear, please assist SOMS6000166
https://app.clickup.com/9018039480/ Muhammed Azhar Mohamed Maideen
09:31 AM Production Ticket(ST) #11200 (Ticket Resolved): Goldcrest- this collection didn't reflect to datanory and autocount
Rashdan Hussin
09:21 AM Production Ticket(ST) #11152 (Ticket Resolved): GOLDCREST - this collection didnt reflect to autocount
Rashdan Hussin
09:19 AM Production Ticket(ST) #11140 (Ticket Resolved): GOLDCREST - invoice which convert from SO on march, but datanory not reflect
Rashdan Hussin

14/03/2024

05:25 PM Datanory - GOLDCREST Production Ticket(ST) #11214 (Ticket Resolved): GOLDCREST - hi this file is to add person in charge on customer relationship, already inform Jann for this ya
hi this file is to add person in charge on customer relationship, already inform Jann for this ya
Rashdan Hussin
05:15 PM Datanory - GOLDCREST Production Ticket(ST) #11213 (Ticket Resolved): GOLDCREST- inv should be under Shah Idi, why change to amother customer in autocount ya?
inv should be under Shah Idi, why change to amother customer in autocount ya?
!4149d3f3-3d8e-4bdd-a180-ce457862f406....
Rashdan Hussin
04:15 PM Production Ticket(ST) #11047 (Ticket Resolved): Goldcrest- 22/2 WWX all collection didn't reflect to autocount
Rashdan Hussin
03:48 PM Production Ticket(ST) #11158 (Ticket Resolved): NIBOU - there are some sku missing
Rashdan Hussin
03:35 PM Production Ticket(ST) #11200 (Pending Client Verification): Goldcrest- this collection didn't reflect to datanory and autocount
sp_di_mobile_transaction_upload_integration Rashdan Hussin
 

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