Activity
From 01/03/2024 to 30/03/2024
29/03/2024
- 06:12 PM Datanory - GOLDCREST 3.00 hours (Production Ticket(ST) #11314 (Ticket Resolved): goldcrest- this inv ady knock off in 3/1/2024, but still showing in mobile, and mobile ref number diff with autocount)
- support and stimulation
- 05:54 PM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #11314 (Ticket Resolved): goldcrest- this inv ady knock off in 3/1/2024, but still showing in mobile, and mobile ref number diff with autocount)
- stimulation
28/03/2024
- 01:49 PM Datanory - DAILYFRESH 0.20 hour (Production Ticket(ST) #11125 (Ticket Resolved): Daily fresh - Shows invalid supervisor)
- support
- 01:37 PM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #11068 (Ticket Resolved): goldcrest- just wanna check why it doest not knock off automatically, can refer to the previous screenshot i sent, thanks)
- support
- 01:36 PM Datanory - SNEKKU 2.00 hours (Production Ticket(ST) #11301 (Ticket Resolved): Snekku - hi @~Jann Yap, not get latest CN and invoice from mysoft, please assist, thanks)
- support
- 01:34 PM Datanory - GOLDCREST 1.00 hour (Production Ticket(ST) #11160 (Ticket Resolved): GoldCREST - hi may i ask why this receipt in A4 format not showing customer code or name ? if in 3'' format it showing)
- support
27/03/2024
- 03:08 PM Datanory - SNEKKU 2.00 hours (Production Ticket(ST) #11290 (Ticket Resolved): Snekku - hi @Azhar13 done edit details to get location (check in got "red house"), but web still empty Latitude)
- support and stimulation
26/03/2024
- 06:30 PM Datanory - SNEKKU 0.50 hour (Production Ticket(ST) #11307 (Ticket Resolved): Snekku - hi, please help to remove 20002_1, thanks)
- support and stimulation
- 06:25 PM Datanory - SNEKKU 1.00 hour (Production Ticket(ST) #11301 (Ticket Resolved): Snekku - hi @~Jann Yap, not get latest CN and invoice from mysoft, please assist, thanks)
- Escalted to technical team
- 05:42 PM Datanory - PRIMAASIA 1.00 hour (Production Ticket(ST) #11287 (Ticket Resolved): PRIMAASIA - Update Integration frequencies)
- Feature request.
- 05:41 PM Datanory - PRIMAASIA 1.00 hour (Production Ticket(ST) #11287 (Ticket Resolved): PRIMAASIA - Update Integration frequencies)
- Feature request.
- 02:37 PM Datanory - SNEKKU 0.50 hour (Production Ticket(ST) #11302 (Ticket Resolved): Snekku - hi @~Jann Yap @Azhar13 ,this 2 order not in mysoft, please help to check it)
- support and stimulation
- 11:28 AM Datanory - SNEKKU 1.00 hour (Production Ticket(ST) #11294 (Ticket Resolved): Snekku- Hi @Azhar13 set promo but SO not shown, please assist)
- support
- 10:01 AM Datanory - SNEKKU 0.50 hour (Production Ticket(ST) #11294 (Ticket Resolved): Snekku- Hi @Azhar13 set promo but SO not shown, please assist)
- support and stimulation
25/03/2024
- 05:48 PM Datanory - DAILYFRESH 1.00 hour (Production Ticket(ST) #11277 (Ticket Resolved): daily fresh - @~Datanory Support , kindly justification for the stock valuation above for SEL08 total stock is zero end Total amount is -43 for qty , and amount RM-136.75.)
- support and stimulation
23/03/2024
- 02:19 PM Datanory - DAILYFRESH 10.00 hours (Production Ticket(ST) #11125 (Ticket Resolved): Daily fresh - Shows invalid supervisor)
- feature enhancement
- 02:00 PM Datanory - GOLDCREST 10.00 hours (Production Ticket(ST) #11160 (Ticket Resolved): GoldCREST - hi may i ask why this receipt in A4 format not showing customer code or name ? if in 3'' format it showing)
- Feature enhancement.
- 12:11 PM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #11248 (Ticket Resolved): GOLDCREST - the stock request location should from KL not HQ, may i ask where can i change this setting?)
- Current logic, salesman start with W is transfer out from KL, other from HQ.
21/03/2024
- 12:49 PM Datanory - GOLDCREST 1.00 hour (Production Ticket(ST) #11256 (Ticket Resolved): Goildcrest- date sales order for user EVO jump, from 20/03/24 to 19/01/24)
- support and stimulation
- 12:37 PM Datanory - SNEKKU 1.00 hour (Production Ticket(ST) #10895 (Ticket Resolved): Snekku- Hi, some of customers history empty)
- support and stimulation
- 09:37 AM Datanory - GOLDCREST 1.00 hour (Production Ticket(ST) #11253 (Ticket Resolved): Goldcrest Hotline - hi, user MCJ unable restore database)
- support and stimulation
- 08:51 AM Datanory - SNEKKU 1.00 hour (Production Ticket(ST) #10924 (Ticket Resolved): Snekku- hi @Azhar13, got remark but SO in, remark disappear, please assist SOMS6000166)
- support and stimulation
- 08:49 AM Datanory - GOLDCREST 1.00 hour (Production Ticket(ST) #10897 (Ticket Resolved): Goldcrest- this collection rm202 didnt reflect to phone)
- support and stimulation
20/03/2024
- 04:40 PM Datanory - GOLDCREST 1.00 hour (Production Ticket(ST) #11253 (Ticket Resolved): Goldcrest Hotline - hi, user MCJ unable restore database)
- support and stimulation
- 03:58 PM 1.00 hour (Production Ticket(ST) #11252 (Ticket Resolved): Issue with Postcode Data Type in Add New Customer Feature)
- Issue with Postcode Data Type in Add New Customer Feature
- 03:47 PM Datanory - GOLDCREST 1.00 hour (Production Ticket(ST) #11084 (Ticket Resolved): goldcrest- hi this invoice cancelled by salesman but EOD still deduct this invoice stock, can help us check on it?)
- support and stimulation
- 03:41 PM 1.00 hour (Production Ticket(ST) #11045 (Ticket Resolved): Snekku- hi jann, not key in sales order, but in mysoft got)
- support and stimulation
- 11:36 AM 1.00 hour (Production Ticket(ST) #11045 (Ticket Resolved): Snekku- hi jann, not key in sales order, but in mysoft got)
- support and stimulation
- 02:56 PM Datanory - GOLDCREST 1.00 hour (Production Ticket(ST) #11248 (Ticket Resolved): GOLDCREST - the stock request location should from KL not HQ, may i ask where can i change this setting?)
- Current logic, salesman start with W is transfer out from KL, other from HQ.
- 11:22 AM Datanory - GOLDCREST 1.00 hour (Production Ticket(ST) #11248 (Ticket Resolved): GOLDCREST - the stock request location should from KL not HQ, may i ask where can i change this setting?)
- Current logic, salesman start with W is transfer out from KL, other from HQ.
- 02:52 PM Datanory - SNEKKU 1.00 hour (Production Ticket(ST) #10930 (Ticket Resolved): Snekku- hi @Azhar13 @Assyafiq MCC please assist urgently, as some of sales order got double items)
- suppose and stimulation
- 12:37 PM 1.00 hour (Production Ticket(ST) #11250 (Ticket Resolved): Add And Update Organization Bug)
- Add And Update Organization Bug
- 11:45 AM Datanory - SNEKKU 1.00 hour (Production Ticket(ST) #10950 (Ticket Resolved): Snekku-Hi, please assist as keep lag here ya)
- support and stimulation
- 09:59 AM Datanory - SNEKKU 1.00 hour (Production Ticket(ST) #10950 (Ticket Resolved): Snekku-Hi, please assist as keep lag here ya)
- stimulation and support
- 11:02 AM Datanory - GOLDCREST 1.00 hour (Production Ticket(ST) #10954 (Ticket Resolved): Gold Crest- this customer we ady approved in datanory, but autocount still unable see the SO and collection)
- support and stimulation
- 10:33 AM Datanory - GOLDCREST 1.00 hour (Production Ticket(ST) #10913 (Ticket Resolved): GoldCrest-this debtor until now didnt shown in datanory, may i ask whats the reason?)
- support and stimulation
- 10:28 AM Datanory - GOLDCREST 1.00 hour (Production Ticket(ST) #10959 (Ticket Resolved): Goldcrest- Hi, this 3 sales and collection didn't reflect to datanory and autocount)
- support
- 09:51 AM Datanory - GOLDCREST 0.20 hour (Production Ticket(ST) #11157 (Ticket Resolved): Goldcrest- hi may i ask for this customer, invoice got reflect to autocount, but collection didnt even in datanory, can help me check why this happen？)
- support
19/03/2024
- 09:52 AM Datanory - GOLDCREST 1.00 hour (Production Ticket(ST) #11222 (Ticket Resolved): GOLDCREST - can help us check where this amount came from?)
- Invoice issued from autocount.
- 09:47 AM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #11201 (Ticket Resolved): Gold Crest- hi this customer got cn and we ady knock off the bill, but outstanding still exist)
- There is an update in integration script for invoice.
18/03/2024
- 03:31 PM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #11201 (Ticket Resolved): Gold Crest- hi this customer got cn and we ady knock off the bill, but outstanding still exist)
- There is an update in integration script for invoice.
17/03/2024
- 06:12 PM Datanory - GOLDCREST 4.00 hours (Production Ticket(ST) #11157 (Ticket Resolved): Goldcrest- hi may i ask for this customer, invoice got reflect to autocount, but collection didnt even in datanory, can help me check why this happen？)
- support and stimulation
16/03/2024
- 02:55 PM Datanory - SNEKKU 1.00 hour (Production Ticket(ST) #11182 (Ticket Resolved): Snekku - Hi, pls help me to check as user said SO 101 not issued by her...how to confirm this yea ?)
- support and stimulation
- 02:43 PM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #11213 (Ticket Resolved): GOLDCREST- inv should be under Shah Idi, why change to amother customer in autocount ya?)
- support and stimulation
15/03/2024
- 12:23 AM Datanory - NIBOU 2.00 hours (Production Ticket(ST) #11215 (Ticket Resolved): NIBOU - I can't upload photo)
- Can't upload photo
- 01:15 PM Datanory - NIBOU 1.00 hour (Production Ticket(ST) #11215 (Ticket Resolved): NIBOU - I can't upload photo)
- Cant identify yet.
- 03:50 PM Datanory - NIBOU 1.00 hour (Production Ticket(ST) #11176 (Ticket Resolved): NIBOU - TFP outlet missing a lot , only have pj outlet)
- Integration of customers from autocount to datanory only include the customer master account.
- 03:43 PM 24.00 hours (Production Ticket(ST) #11032 (Ticket Resolved): SNEKKU - No catalogue can view in memo?)
- Android version.
- 03:41 PM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #11214 (Ticket Resolved): GOLDCREST - hi this file is to add person in charge on customer relationship, already inform Jann for this ya)
- Client enquiry to update customer pic.
- 12:22 PM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #11214 (Ticket Resolved): GOLDCREST - hi this file is to add person in charge on customer relationship, already inform Jann for this ya)
- Client enquiry to update customer pic.
- 09:31 AM 2.00 hours (Production Ticket(ST) #11200 (Ticket Resolved): Goldcrest- this collection didn't reflect to datanory and autocount)
- Database deadlock.
- 09:21 AM 2.00 hours (Production Ticket(ST) #11152 (Ticket Resolved): GOLDCREST - this collection didnt reflect to autocount)
- There is duplication of collection for that invoice.
- 09:19 AM 24.00 hours (Production Ticket(ST) #11140 (Ticket Resolved): GOLDCREST - invoice which convert from SO on march, but datanory not reflect)
- Engine not updated.
14/03/2024
- 04:15 PM 24.00 hours (Production Ticket(ST) #11047 (Ticket Resolved): Goldcrest- 22/2 WWX all collection didn't reflect to autocount)
- As we check on our end WWX collections are able to render in the autocount.
- 03:48 PM 24.00 hours (Production Ticket(ST) #11158 (Ticket Resolved): NIBOU - there are some sku missing)
- Searching part not accurate.
- 03:35 PM 2.00 hours (Production Ticket(ST) #11200 (Ticket Resolved): Goldcrest- this collection didn't reflect to datanory and autocount)
- Database deadlock.
13/03/2024
- 05:54 PM 48.00 hours (Production Ticket(ST) #11140 (Ticket Resolved): GOLDCREST - invoice which convert from SO on march, but datanory not reflect)
- Engine not updated.
- 03:52 PM 2.00 hours (Production Ticket(ST) #11186 (Ticket Resolved): Goldcrest- hi may i ask what is the reason the outlet longtitute or salesman longtitute didnt show even salesman say he ady set on the location?)
- stimulation and support
- 01:37 PM 2.00 hours (Production Ticket(ST) #11188 (Ticket Resolved): Snekku- hi @Azhar13 @Assyafiq MCC why these 2 order pending approval, but not shown in approval module, please assist, thanks)
- stimulation and support
- 09:51 AM 1.00 hour (Production Ticket(ST) #10989 (Ticket Resolved): Gold Crest- Geo Fencing Report got error)
- follow up and support
12/03/2024
- 06:02 PM 1.00 hour (Production Ticket(ST) #11004 (Ticket Resolved): GoldCrest- and for customer 302k/141 should be no outstanding ady, but mobile keep showing outstanding inv (the yellow collection didn't update to mobile))
- Follow up and stimulation
- 05:51 PM 1.00 hour (Production Ticket(ST) #11047 (Ticket Resolved): Goldcrest- 22/2 WWX all collection didn't reflect to autocount)
- Follow up with client
- 05:38 PM 1.00 hour (Production Ticket(ST) #10904 (Ticket Resolved): GoldCrest- this also, why the total amount will change when we generate into sales order?)
- Follow up
- 05:17 PM 1.00 hour (Production Ticket(ST) #10905 (Ticket Resolved): GoldCrest- And this debtor code didn't shown at datanory)
- Follow up
- 05:09 PM 2.00 hours (Production Ticket(ST) #10970 (Ticket Resolved): goldcrest- morning, can help adj the setting as yesterday this sales order we was blank when we print out)
- support and followup
- 05:04 PM 3.00 hours (Production Ticket(ST) #11188 (Ticket Resolved): Snekku- hi @Azhar13 @Assyafiq MCC why these 2 order pending approval, but not shown in approval module, please assist, thanks)
- stimulation
- 04:40 PM Datanory - SNEKKU 1.00 hour (Production Ticket(ST) #11182 (Ticket Resolved): Snekku - Hi, pls help me to check as user said SO 101 not issued by her...how to confirm this yea ?)
- support and stimulation
- 04:38 PM Datanory - SNEKKU 2.00 hours (Production Ticket(ST) #11182 (Ticket Resolved): Snekku - Hi, pls help me to check as user said SO 101 not issued by her...how to confirm this yea ?)
- support and assitst by arif
- 03:58 PM 1.00 hour (Production Ticket(ST) #10973 (Ticket Resolved): GoldCrest- Hi, collection didn't reflect to datanory (Salesman Activity Report) and autocount)
- support
- 03:32 PM 1.00 hour (Production Ticket(ST) #10892 (Ticket Resolved): Snekku- Hi @Assyafiq MCC ,please assist, as done upload, but system no exist)
- follow up
- 03:19 PM 1.00 hour (Production Ticket(ST) #10900 (Ticket Resolved): GoldCrest-this invoice same issue, they should no outstanding balance ady)
- support
- 03:16 PM 1.00 hour (Production Ticket(ST) #11040 (Ticket Resolved): Snekku - hi @Azhar13 , please assist remove customer 10006_1, not exist in mysoft, thanks)
- support
- 02:35 PM Datanory - NIBOU 1.00 hour (Production Ticket(ST) #11176 (Ticket Resolved): NIBOU - TFP outlet missing a lot , only have pj outlet)
- Integration of customers from autocount to datanory only include the customer master account.
- 02:03 PM 1.00 hour (Production Ticket(ST) #10921 (Ticket Resolved): Snekku- History derail blank - MO)
- Verification
- 01:09 PM 2.00 hours (Production Ticket(ST) #11183 (Ticket Resolved): Gold crest- and can help me check why this collection didnt reflect to autocount？)
- Stimulation
- 10:08 AM 0.10 hour (Production Ticket(ST) #11187 (Ticket Resolved): Daily Fresh- for this customer, we need to do a permanent close because the shop owner is closing down the shop... however, when we used the on hold function of Y, it doesnt seems to turn off the sales order taking function)
- support
11/03/2024
- 10:35 PM 24.00 hours (Production Ticket(ST) #11032 (Ticket Resolved): SNEKKU - No catalogue can view in memo?)
- Android version.
- 07:59 PM 2.00 hours (Production Ticket(ST) #11043 (Ticket Resolved): Snekku- Wrong invoice amount.. ; Still no sales history for branches acc, urgent!)
- support and stimulation
- 06:53 PM 3.00 hours (Production Ticket(ST) #11008 (Ticket Resolved): Snekku- please check also MC6, MS5)
- support and stimulation
- 04:05 PM 1.00 hour (Production Ticket(ST) #11046 (Ticket Resolved): Gold Crest - may i ask why salesman got fill in which inv the collection pay but autocount didnt knock off?)
- support and stimulation
- 03:33 PM 1.00 hour (Production Ticket(ST) #11121 (Ticket Resolved): Daily Fresh - @Azhar13 after redownload, SKU still didn't appear..how come?)
- stimulation
- 03:30 PM 1.00 hour (Production Ticket(ST) #10856 (Ticket Resolved): SNEKKU - check out time add in geo fencing report, thanks)
- support and stimulation
- 03:27 PM 1.00 hour (Production Ticket(ST) #10856 (Ticket Resolved): SNEKKU - check out time add in geo fencing report, thanks)
- support and stimulation
- 03:10 PM 2.00 hours (Production Ticket(ST) #11079 (Ticket Resolved): Snekku- user found that the invoice amount is 0 for customer -2D001 and ninso customer ;Wrong invoice amount)
- support and stimulation
- 02:57 PM 0.50 hour (Production Ticket(ST) #10967 (Ticket Resolved): DailyFresh- this 3 outlet we already transfer to JHB06, but why still appear in JHB04 plan call)
- support and stimulation
- 02:54 PM 3.00 hours (Production Ticket(ST) #10874 (Ticket Resolved): Daily Fresh-Sel17 mobile , above transactions is not capture in the database.vwe had uploaded the database too for your checking. Kindly be reminded , any update version need to be informed in the main communication channel. I just had a surprise we nee)
- support and stimulation
- 02:28 PM 1.00 hour (Production Ticket(ST) #10898 (Ticket Resolved): Goldcrest-Loading for a long time)
- support and stimulation
- 02:27 PM 1.00 hour (Production Ticket(ST) #11029 (Ticket Resolved): Snekku- Hi @Azhar13, promo set 3% discount Here is shown total amount discount instead of percent?)
- support and stimulation
- 02:25 PM 2.00 hours (Production Ticket(ST) #11029 (Ticket Resolved): Snekku- Hi @Azhar13, promo set 3% discount Here is shown total amount discount instead of percent?)
- support and stimulation
- 02:23 PM 2.00 hours (Production Ticket(ST) #10857 (Ticket Resolved): Goldcrest-and why the sku price will change when go to datanory? SO pricing 50.75, become 48.72)
- support and stimulation
- 02:20 PM 1.00 hour (Production Ticket(ST) #10899 (Ticket Resolved): goldcrest- for trial version, not allowed me change price code)
- support and stimulation
- 02:18 PM 1.00 hour (Production Ticket(ST) #10864 (Ticket Resolved): Hi @Assyafiq MCC ,tried but unable save due to legacy customer code, region, state compulsory fill in.)
- support
- 02:15 PM 1.00 hour (Production Ticket(ST) #10861 (Ticket Resolved): Snekku- Hi @Assyafiq MCC, some outlets repeat in planned route, please assist, thanks )
- support and stimulation
- 02:10 PM 1.00 hour (Production Ticket(ST) #11074 (Ticket Resolved): DailyFresh- sales value report total net sales is still having minor variances vs. sales qty by item... how come ya?)
- support
- 02:03 PM 1.00 hour (Production Ticket(ST) #11082 (Ticket Resolved): Daily Fresh- customer database empty again, pls resolve this issue. tq)
- support
- 01:59 PM 1.00 hour (Production Ticket(ST) #10850 (Ticket Resolved): SNEKKU - please remove this ya as mysoft just 1 only)
- support
- 11:30 AM 24.00 hours (Production Ticket(ST) #11078 (Ticket Resolved): OROMEO - Product Master, Customer Master, Merchandiser)
- Client enquiry for adding new customer.
- 09:49 AM 0.01 hour (Production Ticket(ST) #11169 (Ticket Resolved): Daily Fresh- @~Jann Yap @Assyafiq MCC . some salesman unable To do van good receive.. mlk04 already upload db)
- stimulation
09/03/2024
- 05:41 PM Datanory - GOLDCREST 0.50 hour (Production Ticket(ST) #11160 (Ticket Resolved): GoldCREST - hi may i ask why this receipt in A4 format not showing customer code or name ? if in 3'' format it showing)
- Support
- 03:45 PM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #11157 (Ticket Resolved): Goldcrest- hi may i ask for this customer, invoice got reflect to autocount, but collection didnt even in datanory, can help me check why this happen？)
- stimulate
07/03/2024
- 10:57 PM 2.00 hours (Production Ticket(ST) #11152 (Ticket Resolved): GOLDCREST - this collection didnt reflect to autocount)
- There is duplication of collection for that invoice.
- 10:46 PM 2.00 hours (Production Ticket(ST) #11140 (Ticket Resolved): GOLDCREST - invoice which convert from SO on march, but datanory not reflect)
- Commented off the column mapping for net total in invoice integration.
06/03/2024
- 06:04 PM 48.00 hours (Production Ticket(ST) #11078 (Ticket Resolved): OROMEO - Product Master, Customer Master, Merchandiser)
- Root cause: Client enquiry for adding new customer.
- 09:01 AM 1.00 hour (Production Ticket(ST) #11131 (Ticket Resolved): NIBOU - can check why these customer has missing branch when integrate mydin data from Excel?)
- Those customers branch not exist in mst_branch and mst_customer_branch table.
05/03/2024
- 06:39 PM Datanory - DAILYFRESH 2.00 hours (Production Ticket(ST) #11125 (Ticket Resolved): Daily fresh - Shows invalid supervisor)
- Support assisted by miss jann
- 12:41 PM 1.00 hour (Production Ticket(ST) #11121 (Ticket Resolved): Daily Fresh - @Azhar13 after redownload, SKU still didn't appear..how come?)
- support
04/03/2024
- 06:21 PM 0.50 hour (Production Ticket(ST) #11116 (Ticket Resolved): Daily fresh - @Azhar13 need your help to check on LKW04 DB.. they claimed that they have received the stocks BUT it didnt appear in the van inventory... they've uploaded the DB into the system. would you pls check what happened?)
- support
- 02:35 PM 1.00 hour (Production Ticket(ST) #11114 (Ticket Resolved): Snekku - hi @Azhar13 , please assist reject SOME1000117, SOME1000119, thanks)
- support
- 01:57 PM 1.00 hour (Production Ticket(ST) #11113 (Ticket Resolved): NIBOU - failed check in for 1st outlet today after d.load new link datanory.)
- Invoice number is not match with the format.
- 12:09 PM 1.00 hour (Production Ticket(ST) #11113 (Ticket Resolved): NIBOU - failed check in for 1st outlet today after d.load new link datanory.)
- Invoice number is not match with the format.
- 09:57 AM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #11084 (Ticket Resolved): goldcrest- hi this invoice cancelled by salesman but EOD still deduct this invoice stock, can help us check on it?)
- Stimulation
01/03/2024
- 04:36 PM 1.50 hour (Production Ticket(ST) #11102 (Ticket Resolved): daily fresh - supervisor try upload database but cannot be done, using different network data/hotspot)
- support
- 04:27 PM 1.00 hour (Production Ticket(ST) #11101 (Ticket Resolved): Snekku- hi @Azhar13, please assist to solve, as invalid data)
- support
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