Activity
From 12/02/2024 to 12/03/2024
12/03/2024
- 06:02 PM 1.00 hour (Production Ticket(ST) #11004 (Ticket Resolved): GoldCrest- and for customer 302k/141 should be no outstanding ady, but mobile keep showing outstanding inv (the yellow collection didn't update to mobile))
- Follow up and stimulation
- 05:51 PM 1.00 hour (Production Ticket(ST) #11047 (Ticket Resolved): Goldcrest- 22/2 WWX all collection didn't reflect to autocount)
- Follow up with client
- 05:38 PM 1.00 hour (Production Ticket(ST) #10904 (Ticket Resolved): GoldCrest- this also, why the total amount will change when we generate into sales order?)
- Follow up
- 05:17 PM 1.00 hour (Production Ticket(ST) #10905 (Ticket Resolved): GoldCrest- And this debtor code didn't shown at datanory)
- Follow up
- 05:09 PM 2.00 hours (Production Ticket(ST) #10970 (Ticket Resolved): goldcrest- morning, can help adj the setting as yesterday this sales order we was blank when we print out)
- support and followup
- 05:04 PM 3.00 hours (Production Ticket(ST) #11188 (Ticket Resolved): Snekku- hi @Azhar13 @Assyafiq MCC why these 2 order pending approval, but not shown in approval module, please assist, thanks)
- stimulation
- 04:40 PM Datanory - SNEKKU 1.00 hour (Production Ticket(ST) #11182 (Ticket Resolved): Snekku - Hi, pls help me to check as user said SO 101 not issued by her...how to confirm this yea ?)
- support and stimulation
- 04:38 PM Datanory - SNEKKU 2.00 hours (Production Ticket(ST) #11182 (Ticket Resolved): Snekku - Hi, pls help me to check as user said SO 101 not issued by her...how to confirm this yea ?)
- support and assitst by arif
- 03:58 PM 1.00 hour (Production Ticket(ST) #10973 (Ticket Resolved): GoldCrest- Hi, collection didn't reflect to datanory (Salesman Activity Report) and autocount)
- support
- 03:32 PM 1.00 hour (Production Ticket(ST) #10892 (Ticket Resolved): Snekku- Hi @Assyafiq MCC ,please assist, as done upload, but system no exist)
- follow up
- 03:19 PM 1.00 hour (Production Ticket(ST) #10900 (Ticket Resolved): GoldCrest-this invoice same issue, they should no outstanding balance ady)
- support
- 03:16 PM 1.00 hour (Production Ticket(ST) #11040 (Ticket Resolved): Snekku - hi @Azhar13 , please assist remove customer 10006_1, not exist in mysoft, thanks)
- support
- 02:35 PM Datanory - NIBOU 1.00 hour (Production Ticket(ST) #11176 (Ticket Resolved): NIBOU - TFP outlet missing a lot , only have pj outlet)
- Integration of customers from autocount to datanory only include the customer master account.
- 02:03 PM 1.00 hour (Production Ticket(ST) #10921 (Ticket Resolved): Snekku- History derail blank - MO)
- Verification
- 01:09 PM 2.00 hours (Production Ticket(ST) #11183 (Ticket Resolved): Gold crest- and can help me check why this collection didnt reflect to autocount？)
- Stimulation
- 10:08 AM 0.10 hour (Production Ticket(ST) #11187 (Ticket Resolved): Daily Fresh- for this customer, we need to do a permanent close because the shop owner is closing down the shop... however, when we used the on hold function of Y, it doesnt seems to turn off the sales order taking function)
- support
11/03/2024
- 10:35 PM 24.00 hours (Production Ticket(ST) #11032 (Ticket Resolved): SNEKKU - No catalogue can view in memo?)
- Android version.
- 07:59 PM 2.00 hours (Production Ticket(ST) #11043 (Ticket Resolved): Snekku- Wrong invoice amount.. ; Still no sales history for branches acc, urgent!)
- support and stimulation
- 06:53 PM 3.00 hours (Production Ticket(ST) #11008 (Ticket Resolved): Snekku- please check also MC6, MS5)
- support and stimulation
- 04:05 PM 1.00 hour (Production Ticket(ST) #11046 (Ticket Resolved): Gold Crest - may i ask why salesman got fill in which inv the collection pay but autocount didnt knock off?)
- support and stimulation
- 03:33 PM 1.00 hour (Production Ticket(ST) #11121 (Ticket Resolved): Daily Fresh - @Azhar13 after redownload, SKU still didn't appear..how come?)
- stimulation
- 03:30 PM 1.00 hour (Production Ticket(ST) #10856 (Ticket Resolved): SNEKKU - check out time add in geo fencing report, thanks)
- support and stimulation
- 03:27 PM 1.00 hour (Production Ticket(ST) #10856 (Ticket Resolved): SNEKKU - check out time add in geo fencing report, thanks)
- support and stimulation
- 03:10 PM 2.00 hours (Production Ticket(ST) #11079 (Ticket Resolved): Snekku- user found that the invoice amount is 0 for customer -2D001 and ninso customer ;Wrong invoice amount)
- support and stimulation
- 02:57 PM 0.50 hour (Production Ticket(ST) #10967 (Ticket Resolved): DailyFresh- this 3 outlet we already transfer to JHB06, but why still appear in JHB04 plan call)
- support and stimulation
- 02:54 PM 3.00 hours (Production Ticket(ST) #10874 (Ticket Resolved): Daily Fresh-Sel17 mobile , above transactions is not capture in the database.vwe had uploaded the database too for your checking. Kindly be reminded , any update version need to be informed in the main communication channel. I just had a surprise we nee)
- support and stimulation
- 02:28 PM 1.00 hour (Production Ticket(ST) #10898 (Ticket Resolved): Goldcrest-Loading for a long time)
- support and stimulation
- 02:27 PM 1.00 hour (Production Ticket(ST) #11029 (Ticket Resolved): Snekku- Hi @Azhar13, promo set 3% discount Here is shown total amount discount instead of percent?)
- support and stimulation
- 02:25 PM 2.00 hours (Production Ticket(ST) #11029 (Ticket Resolved): Snekku- Hi @Azhar13, promo set 3% discount Here is shown total amount discount instead of percent?)
- support and stimulation
- 02:23 PM 2.00 hours (Production Ticket(ST) #10857 (Ticket Resolved): Goldcrest-and why the sku price will change when go to datanory? SO pricing 50.75, become 48.72)
- support and stimulation
- 02:20 PM 1.00 hour (Production Ticket(ST) #10899 (Ticket Resolved): goldcrest- for trial version, not allowed me change price code)
- support and stimulation
- 02:18 PM 1.00 hour (Production Ticket(ST) #10864 (Ticket Resolved): Hi @Assyafiq MCC ,tried but unable save due to legacy customer code, region, state compulsory fill in.)
- support
- 02:15 PM 1.00 hour (Production Ticket(ST) #10861 (Ticket Resolved): Snekku- Hi @Assyafiq MCC, some outlets repeat in planned route, please assist, thanks )
- support and stimulation
- 02:10 PM 1.00 hour (Production Ticket(ST) #11074 (Ticket Resolved): DailyFresh- sales value report total net sales is still having minor variances vs. sales qty by item... how come ya?)
- support
- 02:03 PM 1.00 hour (Production Ticket(ST) #11082 (Ticket Resolved): Daily Fresh- customer database empty again, pls resolve this issue. tq)
- support
- 01:59 PM 1.00 hour (Production Ticket(ST) #10850 (Ticket Resolved): SNEKKU - please remove this ya as mysoft just 1 only)
- support
- 11:30 AM 24.00 hours (Production Ticket(ST) #11078 (Ticket Resolved): OROMEO - Product Master, Customer Master, Merchandiser)
- Client enquiry for adding new customer.
- 09:49 AM 0.01 hour (Production Ticket(ST) #11169 (Ticket Resolved): Daily Fresh- @~Jann Yap @Assyafiq MCC . some salesman unable To do van good receive.. mlk04 already upload db)
- stimulation
09/03/2024
- 05:41 PM Datanory - GOLDCREST 0.50 hour (Production Ticket(ST) #11160 (Ticket Resolved): GoldCREST - hi may i ask why this receipt in A4 format not showing customer code or name ? if in 3'' format it showing)
- Support
- 03:45 PM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #11157 (Ticket Resolved): Goldcrest- hi may i ask for this customer, invoice got reflect to autocount, but collection didnt even in datanory, can help me check why this happen？)
- stimulate
07/03/2024
- 10:57 PM 2.00 hours (Production Ticket(ST) #11152 (Ticket Resolved): GOLDCREST - this collection didnt reflect to autocount)
- There is duplication of collection for that invoice.
- 10:46 PM 2.00 hours (Production Ticket(ST) #11140 (Ticket Resolved): GOLDCREST - invoice which convert from SO on march, but datanory not reflect)
- Commented off the column mapping for net total in invoice integration.
06/03/2024
- 06:04 PM 48.00 hours (Production Ticket(ST) #11078 (Ticket Resolved): OROMEO - Product Master, Customer Master, Merchandiser)
- Root cause: Client enquiry for adding new customer.
- 09:01 AM 1.00 hour (Production Ticket(ST) #11131 (Ticket Resolved): NIBOU - can check why these customer has missing branch when integrate mydin data from Excel?)
- Those customers branch not exist in mst_branch and mst_customer_branch table.
05/03/2024
- 06:39 PM Datanory - DAILYFRESH 2.00 hours (Production Ticket(ST) #11125 (Ticket Resolved): Daily fresh - Shows invalid supervisor)
- Support assisted by miss jann
- 12:41 PM 1.00 hour (Production Ticket(ST) #11121 (Ticket Resolved): Daily Fresh - @Azhar13 after redownload, SKU still didn't appear..how come?)
- support
04/03/2024
- 06:21 PM 0.50 hour (Production Ticket(ST) #11116 (Ticket Resolved): Daily fresh - @Azhar13 need your help to check on LKW04 DB.. they claimed that they have received the stocks BUT it didnt appear in the van inventory... they've uploaded the DB into the system. would you pls check what happened?)
- support
- 02:35 PM 1.00 hour (Production Ticket(ST) #11114 (Ticket Resolved): Snekku - hi @Azhar13 , please assist reject SOME1000117, SOME1000119, thanks)
- support
- 01:57 PM 1.00 hour (Production Ticket(ST) #11113 (Ticket Resolved): NIBOU - failed check in for 1st outlet today after d.load new link datanory.)
- Invoice number is not match with the format.
- 12:09 PM 1.00 hour (Production Ticket(ST) #11113 (Ticket Resolved): NIBOU - failed check in for 1st outlet today after d.load new link datanory.)
- Invoice number is not match with the format.
- 09:57 AM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #11084 (Ticket Resolved): goldcrest- hi this invoice cancelled by salesman but EOD still deduct this invoice stock, can help us check on it?)
- Stimulation
01/03/2024
- 04:36 PM 1.50 hour (Production Ticket(ST) #11102 (Ticket Resolved): daily fresh - supervisor try upload database but cannot be done, using different network data/hotspot)
- support
- 04:27 PM 1.00 hour (Production Ticket(ST) #11101 (Ticket Resolved): Snekku- hi @Azhar13, please assist to solve, as invalid data)
- support
29/02/2024
- 05:29 PM 2.00 hours (Production Ticket(ST) #11043 (Ticket Resolved): Snekku- Wrong invoice amount.. ; Still no sales history for branches acc, urgent!)
- Stimualtion
- 05:19 PM 2.00 hours (Production Ticket(ST) #10967 (Ticket Resolved): DailyFresh- this 3 outlet we already transfer to JHB06, but why still appear in JHB04 plan call)
- support
- 05:12 PM 2.00 hours (Production Ticket(ST) #11034 (Ticket Resolved): Daily Fresh - Hi guys, please help to check yesterday balance good stock is missing, supposed to have 5-6 item. Sorry I don't have yesterday printed EOD report cause salesman doesn't keep it.already uploaded DB, Urgent!)
- stimulation
- 04:50 PM 3.00 hours (Production Ticket(ST) #11035 (Ticket Resolved): DailyFresh - @~Jann Yap @Assyafiq MCC I'm at Kuantan branch now.. supervisor complained that the total amount is having varianceI calculated and i get rm1399.04.. system captured rm1417.10)
- support
- 04:33 PM 2.00 hours (Production Ticket(ST) #11074 (Ticket Resolved): DailyFresh- sales value report total net sales is still having minor variances vs. sales qty by item... how come ya?)
- support and stimulation
- 12:14 PM 2.00 hours (Production Ticket(ST) #11079 (Ticket Resolved): Snekku- user found that the invoice amount is 0 for customer -2D001 and ninso customer ;Wrong invoice amount)
- support and stimulation
- 12:03 PM 0.50 hour (Production Ticket(ST) #11082 (Ticket Resolved): Daily Fresh- customer database empty again, pls resolve this issue. tq)
- Stimulation
- 11:34 AM 24.00 hours (Production Ticket(ST) #11060 (Ticket Resolved): NIBOU - Setup NIBOU in PRODUCTION by migrating data from TRIAL)
- Migrate the master data from trial to production.
- 10:00 AM 3.00 hours (Production Ticket(ST) #10988 (Ticket Resolved): Gold Crest- and the sales order price still running for pre sales)
- Stimulation
- 09:09 AM 100.00 hours (Production Ticket(ST) #10922 (Ticket Resolved): SNEKKU - Hi jann, done photo upload in customer edit, but unable view back)
- Photo upload feature problem
28/02/2024
- 03:14 PM 1.00 hour (Production Ticket(ST) #11028 (Ticket Resolved): Gold Crest- VQWWX000016-240220 VQJNM000043-240221 VQJNL000058-240221 Hi, this 3 van goods request didn't reflect to autocount)
- support
- 02:50 PM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #11068 (Ticket Resolved): goldcrest- just wanna check why it doest not knock off automatically, can refer to the previous screenshot i sent, thanks)
- support
27/02/2024
- 05:53 PM 1.00 hour (Production Ticket(ST) #11046 (Ticket Resolved): Gold Crest - may i ask why salesman got fill in which inv the collection pay but autocount didnt knock off?)
- stimulation and support
- 11:21 AM 1.50 hour (Production Ticket(ST) #11047 (Ticket Resolved): Goldcrest- 22/2 WWX all collection didn't reflect to autocount)
- support
- 11:18 AM 1.00 hour (Production Ticket(ST) #11047 (Ticket Resolved): Goldcrest- 22/2 WWX all collection didn't reflect to autocount)
- Stimulation
- 10:05 AM 3.00 hours (Production Ticket(ST) #11028 (Ticket Resolved): Gold Crest- VQWWX000016-240220 VQJNM000043-240221 VQJNL000058-240221 Hi, this 3 van goods request didn't reflect to autocount)
- stimulation
- 10:04 AM 5.00 hours (Production Ticket(ST) #10988 (Ticket Resolved): Gold Crest- and the sales order price still running for pre sales)
- stimulation
26/02/2024
- 06:38 PM 1.00 hour (Production Ticket(ST) #11032 (Ticket Resolved): SNEKKU - No catalogue can view in memo?)
- Android version.
- 01:15 PM 0.20 hour (Production Ticket(ST) #11045 (Ticket Resolved): Snekku- hi jann, not key in sales order, but in mysoft got)
- stimulatiojn
23/02/2024
- 07:16 PM 1.00 hour (Production Ticket(ST) #11037 (Ticket Resolved): DATANORY - housekeep this 4 table in Datanory production and trial)
- Table housekeeping.
- 06:40 PM 3.00 hours (Production Ticket(ST) #11040 (Ticket Resolved): Snekku - hi @Azhar13 , please assist remove customer 10006_1, not exist in mysoft, thanks)
- support and stimulation
- 11:22 AM 2.00 hours (Production Ticket(ST) #11029 (Ticket Resolved): Snekku- Hi @Azhar13, promo set 3% discount Here is shown total amount discount instead of percent?)
- Stimualtion
22/02/2024
- 05:23 PM Datanory - SNEKKU 1.50 hour (Production Ticket(ST) #11033 (Ticket Resolved): Snekku- edit customer details photo / location - apps still both unable check back, web photo cannot check)
- Stimulation and support
- 11:31 AM 100.00 hours (Production Ticket(ST) #10922 (Ticket Resolved): SNEKKU - Hi jann, done photo upload in customer edit, but unable view back)
- Photo upload feature problem
- 10:56 AM 5.00 hours (Production Ticket(ST) #11004 (Ticket Resolved): GoldCrest- and for customer 302k/141 should be no outstanding ady, but mobile keep showing outstanding inv (the yellow collection didn't update to mobile))
- support and checked with afiq and chong yu
21/02/2024
- 05:42 PM 1.00 hour (Production Ticket(ST) #11018 (Ticket Resolved): Daily Fresh- @~Jann Yap @Assyafiq MCC i need some clarification from you guys on this particular outlet... outlet is being shift from mtk04 --> mtk06 on 1st feb...)
- support
- 04:35 PM 1.00 hour (Production Ticket(ST) #10998 (Ticket Resolved): Daily Fresh- @~Jann Yap no salesman details in the database)
- stimulation
- 10:59 AM 1.00 hour (Production Ticket(ST) #11008 (Ticket Resolved): Snekku- please check also MC6, MS5)
- Stimulation and support
- 10:25 AM 1.00 hour (Production Ticket(ST) #11007 (Ticket Resolved): Snekku- Hi @Assyafiq MCC @Azhar13 Please advise why unable do it)
- stimuation and this ticket take over by miss jane and Shu Ern
- 10:02 AM 1.00 hour (Production Ticket(ST) #11006 (Ticket Resolved): Gold Crest-autocount quantity all 0)
- simulation
- 09:40 AM 2.00 hours (Production Ticket(ST) #10984 (Ticket Resolved): YUENTUNG - Lots of customer become inactive. Please check)
- Customers inactive because those are not in sql accounting system.
- 09:33 AM 1.00 hour (Production Ticket(ST) #11005 (Ticket Resolved): GoldCrest- can help us check where these 14/2/24 transaction go? for user TCW)
- Stimualtion
20/02/2024
- 06:36 PM 2.00 hours (Production Ticket(ST) #10898 (Ticket Resolved): Goldcrest-Loading for a long time)
- Stimulation
- 06:25 PM 2.00 hours (Production Ticket(ST) #10898 (Ticket Resolved): Goldcrest-Loading for a long time)
- support
- 06:08 PM 3.00 hours (Production Ticket(ST) #10992 (Ticket Resolved): YUENTUNG - Was issue few invoice for customer and suddenly can’t search any product)
- They create new price code and setup for customer only, not for product as well. So, the price code for product not r...
19/02/2024
- 06:14 PM 0.50 hour (Production Ticket(ST) #10989 (Ticket Resolved): Gold Crest- Geo Fencing Report got error)
- simulation
- 03:56 PM 1.00 hour (Production Ticket(ST) #10970 (Ticket Resolved): goldcrest- morning, can help adj the setting as yesterday this sales order we was blank when we print out)
- stimulation
- 03:51 PM 2.00 hours (Production Ticket(ST) #10983 (Ticket Resolved): GoldCrest-hi, user TCW unable upload data)
- Stimualtion
- 02:28 PM 1.00 hour (Production Ticket(ST) #10984 (Ticket Resolved): YUENTUNG - Lots of customer become inactive. Please check)
- Customers inactive because those are not in sql accounting system.
16/02/2024
- 05:04 PM 72.00 hours (Production Ticket(ST) #10878 (Ticket Resolved): Oromeo - Assistance Required: Data Update and Patching Requests)
- Client enquiry and clarification.
- 04:57 PM 1.00 hour (Production Ticket(ST) #10979 (Ticket Resolved): YUENTUNG - I search this customer code and no record)
- No branch relation between user and customer
15/02/2024
- 05:57 PM 1.50 hour (Production Ticket(ST) #10967 (Ticket Resolved): DailyFresh- this 3 outlet we already transfer to JHB06, but why still appear in JHB04 plan call)
- Checked the setup route plan and crosschecked with rashdan
- 03:15 PM 1.00 hour (Production Ticket(ST) #10965 (Ticket Resolved): DailyFresh - @~Jann Yap there's no customer details in the customer database... how come ya?)
- already solved
- 02:41 PM 1.00 hour (Production Ticket(ST) #10965 (Ticket Resolved): DailyFresh - @~Jann Yap there's no customer details in the customer database... how come ya?)
- Already check in sql profiler and already run the query
14/02/2024
- 03:47 PM Datanory - GOLDCREST 4.00 hours (Production Ticket(ST) #10959 (Ticket Resolved): Goldcrest- Hi, this 3 sales and collection didn't reflect to datanory and autocount)
- simulation
13/02/2024
- 10:41 AM Datanory - GOLDCREST 0.10 hour (Production Ticket(ST) #10954 (Ticket Resolved): Gold Crest- this customer we ady approved in datanory, but autocount still unable see the SO and collection)
- Stimualtion
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