Activity
From 04/02/2024 to 04/03/2024
04/03/2024
- 06:21 PM 0.50 hour (Production Ticket(ST) #11116 (Ticket Resolved): Daily fresh - @Azhar13 need your help to check on LKW04 DB.. they claimed that they have received the stocks BUT it didnt appear in the van inventory... they've uploaded the DB into the system. would you pls check what happened?)
- support
- 02:35 PM 1.00 hour (Production Ticket(ST) #11114 (Ticket Resolved): Snekku - hi @Azhar13 , please assist reject SOME1000117, SOME1000119, thanks)
- support
- 01:57 PM 1.00 hour (Production Ticket(ST) #11113 (Ticket Resolved): NIBOU - failed check in for 1st outlet today after d.load new link datanory.)
- Invoice number is not match with the format.
- 12:09 PM 1.00 hour (Production Ticket(ST) #11113 (Ticket Resolved): NIBOU - failed check in for 1st outlet today after d.load new link datanory.)
- Invoice number is not match with the format.
- 09:57 AM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #11084 (Ticket Resolved): goldcrest- hi this invoice cancelled by salesman but EOD still deduct this invoice stock, can help us check on it?)
- Stimulation
01/03/2024
- 04:36 PM 1.50 hour (Production Ticket(ST) #11102 (Ticket Resolved): daily fresh - supervisor try upload database but cannot be done, using different network data/hotspot)
- support
- 04:27 PM 1.00 hour (Production Ticket(ST) #11101 (Ticket Resolved): Snekku- hi @Azhar13, please assist to solve, as invalid data)
- support
29/02/2024
- 05:29 PM 2.00 hours (Production Ticket(ST) #11043 (Ticket Resolved): Snekku- Wrong invoice amount.. ; Still no sales history for branches acc, urgent!)
- Stimualtion
- 05:19 PM 2.00 hours (Production Ticket(ST) #10967 (Ticket Resolved): DailyFresh- this 3 outlet we already transfer to JHB06, but why still appear in JHB04 plan call)
- support
- 05:12 PM 2.00 hours (Production Ticket(ST) #11034 (Ticket Resolved): Daily Fresh - Hi guys, please help to check yesterday balance good stock is missing, supposed to have 5-6 item. Sorry I don't have yesterday printed EOD report cause salesman doesn't keep it.already uploaded DB, Urgent!)
- stimulation
- 04:50 PM 3.00 hours (Production Ticket(ST) #11035 (Ticket Resolved): DailyFresh - @~Jann Yap @Assyafiq MCC I'm at Kuantan branch now.. supervisor complained that the total amount is having varianceI calculated and i get rm1399.04.. system captured rm1417.10)
- support
- 04:33 PM 2.00 hours (Production Ticket(ST) #11074 (Ticket Resolved): DailyFresh- sales value report total net sales is still having minor variances vs. sales qty by item... how come ya?)
- support and stimulation
- 12:14 PM 2.00 hours (Production Ticket(ST) #11079 (Ticket Resolved): Snekku- user found that the invoice amount is 0 for customer -2D001 and ninso customer ;Wrong invoice amount)
- support and stimulation
- 12:03 PM 0.50 hour (Production Ticket(ST) #11082 (Ticket Resolved): Daily Fresh- customer database empty again, pls resolve this issue. tq)
- Stimulation
- 11:34 AM 24.00 hours (Production Ticket(ST) #11060 (Ticket Resolved): NIBOU - Setup NIBOU in PRODUCTION by migrating data from TRIAL)
- Migrate the master data from trial to production.
- 10:00 AM 3.00 hours (Production Ticket(ST) #10988 (Ticket Resolved): Gold Crest- and the sales order price still running for pre sales)
- Stimulation
- 09:09 AM 100.00 hours (Production Ticket(ST) #10922 (Ticket Resolved): SNEKKU - Hi jann, done photo upload in customer edit, but unable view back)
- Photo upload feature problem
28/02/2024
- 03:14 PM 1.00 hour (Production Ticket(ST) #11028 (Ticket Resolved): Gold Crest- VQWWX000016-240220 VQJNM000043-240221 VQJNL000058-240221 Hi, this 3 van goods request didn't reflect to autocount)
- support
- 02:50 PM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #11068 (Ticket Resolved): goldcrest- just wanna check why it doest not knock off automatically, can refer to the previous screenshot i sent, thanks)
- support
27/02/2024
- 05:53 PM 1.00 hour (Production Ticket(ST) #11046 (Ticket Resolved): Gold Crest - may i ask why salesman got fill in which inv the collection pay but autocount didnt knock off?)
- stimulation and support
- 11:21 AM 1.50 hour (Production Ticket(ST) #11047 (Ticket Resolved): Goldcrest- 22/2 WWX all collection didn't reflect to autocount)
- support
- 11:18 AM 1.00 hour (Production Ticket(ST) #11047 (Ticket Resolved): Goldcrest- 22/2 WWX all collection didn't reflect to autocount)
- Stimulation
- 10:05 AM 3.00 hours (Production Ticket(ST) #11028 (Ticket Resolved): Gold Crest- VQWWX000016-240220 VQJNM000043-240221 VQJNL000058-240221 Hi, this 3 van goods request didn't reflect to autocount)
- stimulation
- 10:04 AM 5.00 hours (Production Ticket(ST) #10988 (Ticket Resolved): Gold Crest- and the sales order price still running for pre sales)
- stimulation
26/02/2024
- 06:38 PM 1.00 hour (Production Ticket(ST) #11032 (Ticket Resolved): SNEKKU - No catalogue can view in memo?)
- Android version.
- 01:15 PM 0.20 hour (Production Ticket(ST) #11045 (Ticket Resolved): Snekku- hi jann, not key in sales order, but in mysoft got)
- stimulatiojn
23/02/2024
- 07:16 PM 1.00 hour (Production Ticket(ST) #11037 (Ticket Resolved): DATANORY - housekeep this 4 table in Datanory production and trial)
- Table housekeeping.
- 06:40 PM 3.00 hours (Production Ticket(ST) #11040 (Ticket Resolved): Snekku - hi @Azhar13 , please assist remove customer 10006_1, not exist in mysoft, thanks)
- support and stimulation
- 11:22 AM 2.00 hours (Production Ticket(ST) #11029 (Ticket Resolved): Snekku- Hi @Azhar13, promo set 3% discount Here is shown total amount discount instead of percent?)
- Stimualtion
22/02/2024
- 05:23 PM Datanory - SNEKKU 1.50 hour (Production Ticket(ST) #11033 (Ticket Resolved): Snekku- edit customer details photo / location - apps still both unable check back, web photo cannot check)
- Stimulation and support
- 11:31 AM 100.00 hours (Production Ticket(ST) #10922 (Ticket Resolved): SNEKKU - Hi jann, done photo upload in customer edit, but unable view back)
- Photo upload feature problem
- 10:56 AM 5.00 hours (Production Ticket(ST) #11004 (Ticket Resolved): GoldCrest- and for customer 302k/141 should be no outstanding ady, but mobile keep showing outstanding inv (the yellow collection didn't update to mobile))
- support and checked with afiq and chong yu
21/02/2024
- 05:42 PM 1.00 hour (Production Ticket(ST) #11018 (Ticket Resolved): Daily Fresh- @~Jann Yap @Assyafiq MCC i need some clarification from you guys on this particular outlet... outlet is being shift from mtk04 --> mtk06 on 1st feb...)
- support
- 04:35 PM 1.00 hour (Production Ticket(ST) #10998 (Ticket Resolved): Daily Fresh- @~Jann Yap no salesman details in the database)
- stimulation
- 10:59 AM 1.00 hour (Production Ticket(ST) #11008 (Ticket Resolved): Snekku- please check also MC6, MS5)
- Stimulation and support
- 10:25 AM 1.00 hour (Production Ticket(ST) #11007 (Ticket Resolved): Snekku- Hi @Assyafiq MCC @Azhar13 Please advise why unable do it)
- stimuation and this ticket take over by miss jane and Shu Ern
- 10:02 AM 1.00 hour (Production Ticket(ST) #11006 (Ticket Resolved): Gold Crest-autocount quantity all 0)
- simulation
- 09:40 AM 2.00 hours (Production Ticket(ST) #10984 (Ticket Resolved): YUENTUNG - Lots of customer become inactive. Please check)
- Customers inactive because those are not in sql accounting system.
- 09:33 AM 1.00 hour (Production Ticket(ST) #11005 (Ticket Resolved): GoldCrest- can help us check where these 14/2/24 transaction go? for user TCW)
- Stimualtion
20/02/2024
- 06:36 PM 2.00 hours (Production Ticket(ST) #10898 (Ticket Resolved): Goldcrest-Loading for a long time)
- Stimulation
- 06:25 PM 2.00 hours (Production Ticket(ST) #10898 (Ticket Resolved): Goldcrest-Loading for a long time)
- support
- 06:08 PM 3.00 hours (Production Ticket(ST) #10992 (Ticket Resolved): YUENTUNG - Was issue few invoice for customer and suddenly can’t search any product)
- They create new price code and setup for customer only, not for product as well. So, the price code for product not r...
19/02/2024
- 06:14 PM 0.50 hour (Production Ticket(ST) #10989 (Ticket Resolved): Gold Crest- Geo Fencing Report got error)
- simulation
- 03:56 PM 1.00 hour (Production Ticket(ST) #10970 (Ticket Resolved): goldcrest- morning, can help adj the setting as yesterday this sales order we was blank when we print out)
- stimulation
- 03:51 PM 2.00 hours (Production Ticket(ST) #10983 (Ticket Resolved): GoldCrest-hi, user TCW unable upload data)
- Stimualtion
- 02:28 PM 1.00 hour (Production Ticket(ST) #10984 (Ticket Resolved): YUENTUNG - Lots of customer become inactive. Please check)
- Customers inactive because those are not in sql accounting system.
16/02/2024
- 05:04 PM 72.00 hours (Production Ticket(ST) #10878 (Ticket Resolved): Oromeo - Assistance Required: Data Update and Patching Requests)
- Client enquiry and clarification.
- 04:57 PM 1.00 hour (Production Ticket(ST) #10979 (Ticket Resolved): YUENTUNG - I search this customer code and no record)
- No branch relation between user and customer
15/02/2024
- 05:57 PM 1.50 hour (Production Ticket(ST) #10967 (Ticket Resolved): DailyFresh- this 3 outlet we already transfer to JHB06, but why still appear in JHB04 plan call)
- Checked the setup route plan and crosschecked with rashdan
- 03:15 PM 1.00 hour (Production Ticket(ST) #10965 (Ticket Resolved): DailyFresh - @~Jann Yap there's no customer details in the customer database... how come ya?)
- already solved
- 02:41 PM 1.00 hour (Production Ticket(ST) #10965 (Ticket Resolved): DailyFresh - @~Jann Yap there's no customer details in the customer database... how come ya?)
- Already check in sql profiler and already run the query
14/02/2024
- 03:47 PM Datanory - GOLDCREST 4.00 hours (Production Ticket(ST) #10959 (Ticket Resolved): Goldcrest- Hi, this 3 sales and collection didn't reflect to datanory and autocount)
- simulation
13/02/2024
- 10:41 AM Datanory - GOLDCREST 0.10 hour (Production Ticket(ST) #10954 (Ticket Resolved): Gold Crest- this customer we ady approved in datanory, but autocount still unable see the SO and collection)
- Stimualtion
08/02/2024
- 03:29 PM 0.30 hour (Production Ticket(ST) #10934 (Ticket Resolved): Gold Crest-hi jann, all the outlet latitude longitude my salesman set cant shown in report ;when we check back the customer details the location change back 0.0)
- simulation
- 02:55 PM 0.30 hour (Production Ticket(ST) #10949 (Ticket Resolved): Snekku- Hi @Azhar13 ,add new compny announcement, but not exsit)
- Stimualtion
- 11:45 AM 0.20 hour (Production Ticket(ST) #10949 (Ticket Resolved): Snekku- Hi @Azhar13 ,add new compny announcement, but not exsit)
- Stimualtion
- 02:35 PM Datanory - SNEKKU 0.50 hour (Production Ticket(ST) #10950 (Ticket Resolved): Snekku-Hi, please assist as keep lag here ya)
- simulation
- 10:03 AM 2.00 hours (Production Ticket(ST) #10896 (Ticket Resolved): Daily fresh- @~Jann Yap my supervisor highlighted that can do negative invoice transaction I remember we discussed earlier to block this function But how come those salesman can still create the negative amount issue)
- Stimualtion
07/02/2024
- 03:20 PM 0.50 hour (Production Ticket(ST) #10935 (Ticket Resolved): Gold Crest- 301r/093 new customer create by customer, ady approved at datanory)
- simulation
- 02:43 PM 0.50 hour (Production Ticket(ST) #10923 (Ticket Resolved): Snekku- please assist as user MS, MS0 cannot on behalf MS9)
- simulation
- 12:39 PM Datanory - SNEKKU 2.00 hours (Production Ticket(ST) #10930 (Ticket Resolved): Snekku- hi @Azhar13 @Assyafiq MCC please assist urgently, as some of sales order got double items)
- stimulation
- 11:07 AM Datanory - SNEKKU 2.00 hours (Production Ticket(ST) #10924 (Ticket Resolved): Snekku- hi @Azhar13, got remark but SO in, remark disappear, please assist SOMS6000166)
- Stimualtion
06/02/2024
- 06:18 PM 1.00 hour (Production Ticket(ST) #10922 (Ticket Resolved): SNEKKU - Hi jann, done photo upload in customer edit, but unable view back)
- https://mccrenergy.atlassian.net/browse/RP-419
- 06:09 PM 3.00 hours (Production Ticket(ST) #10922 (Ticket Resolved): SNEKKU - Hi jann, done photo upload in customer edit, but unable view back)
- Photo upload feature problem
- 04:59 PM 2.00 hours (Production Ticket(ST) #10898 (Ticket Resolved): Goldcrest-Loading for a long time)
- simulation
- 03:46 PM 2.00 hours (Production Ticket(ST) #10921 (Ticket Resolved): Snekku- History derail blank - MO)
- Stimulation
- 02:04 PM 1.00 hour (Production Ticket(ST) #10920 (Ticket Resolved): Goldcrest- price code cant choose)
- simulation
05/02/2024
- 05:17 PM 2.00 hours (Production Ticket(ST) #10905 (Ticket Resolved): GoldCrest- And this debtor code didn't shown at datanory)
- Escalated to level 3 and the ticket is Resolved
- 05:04 PM 2.00 hours (Production Ticket(ST) #10900 (Ticket Resolved): GoldCrest-this invoice same issue, they should no outstanding balance ady)
- Stimualtion
- 04:51 PM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #10897 (Ticket Resolved): Goldcrest- this collection rm202 didnt reflect to phone)
- Stimulation
- 04:46 PM 1.50 hour (Production Ticket(ST) #10904 (Ticket Resolved): GoldCrest- this also, why the total amount will change when we generate into sales order?)
- Escalated to technical team - Ticket is not required in jira since the techincal team aware about this escalation
- 04:39 PM 72.00 hours (Production Ticket(ST) #10878 (Ticket Resolved): Oromeo - Assistance Required: Data Update and Patching Requests)
- Client enquiry and clarification.
- 03:33 PM 0.50 hour (Production Ticket(ST) #10899 (Ticket Resolved): goldcrest- for trial version, not allowed me change price code)
- Simulation
- 03:08 PM Datanory - GOLDCREST 1.00 hour (Production Ticket(ST) #10913 (Ticket Resolved): GoldCrest-this debtor until now didnt shown in datanory, may i ask whats the reason?)
- Assisted by afiq and chong
- 10:48 AM 0.50 hour (Production Ticket(ST) #10892 (Ticket Resolved): Snekku- Hi @Assyafiq MCC ,please assist, as done upload, but system no exist)
- escalation to azhar for further actions - afiq
- 10:39 AM Datanory - SNEKKU 1.00 hour (Production Ticket(ST) #10895 (Ticket Resolved): Snekku- Hi, some of customers history empty)
- Already cross checked with mysoft and datanory
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