Activity
From 29/01/2024 to 27/02/2024
27/02/2024
- 05:53 PM 1.00 hour (Production Ticket(ST) #11046 (Ticket Resolved): Gold Crest - may i ask why salesman got fill in which inv the collection pay but autocount didnt knock off?)
- stimulation and support
- 11:21 AM 1.50 hour (Production Ticket(ST) #11047 (Ticket Resolved): Goldcrest- 22/2 WWX all collection didn't reflect to autocount)
- support
- 11:18 AM 1.00 hour (Production Ticket(ST) #11047 (Ticket Resolved): Goldcrest- 22/2 WWX all collection didn't reflect to autocount)
- Stimulation
- 10:05 AM 3.00 hours (Production Ticket(ST) #11028 (Ticket Resolved): Gold Crest- VQWWX000016-240220 VQJNM000043-240221 VQJNL000058-240221 Hi, this 3 van goods request didn't reflect to autocount)
- stimulation
- 10:04 AM 5.00 hours (Production Ticket(ST) #10988 (Ticket Resolved): Gold Crest- and the sales order price still running for pre sales)
- stimulation
26/02/2024
- 06:38 PM 1.00 hour (Production Ticket(ST) #11032 (Ticket Resolved): SNEKKU - No catalogue can view in memo?)
- Android version.
- 01:15 PM 0.20 hour (Production Ticket(ST) #11045 (Ticket Resolved): Snekku- hi jann, not key in sales order, but in mysoft got)
- stimulatiojn
23/02/2024
- 07:16 PM 1.00 hour (Production Ticket(ST) #11037 (Ticket Resolved): DATANORY - housekeep this 4 table in Datanory production and trial)
- Table housekeeping.
- 06:40 PM 3.00 hours (Production Ticket(ST) #11040 (Ticket Resolved): Snekku - hi @Azhar13 , please assist remove customer 10006_1, not exist in mysoft, thanks)
- support and stimulation
- 11:22 AM 2.00 hours (Production Ticket(ST) #11029 (Ticket Resolved): Snekku- Hi @Azhar13, promo set 3% discount Here is shown total amount discount instead of percent?)
- Stimualtion
22/02/2024
- 05:23 PM Datanory - SNEKKU 1.50 hour (Production Ticket(ST) #11033 (Ticket Resolved): Snekku- edit customer details photo / location - apps still both unable check back, web photo cannot check)
- Stimulation and support
- 11:31 AM 100.00 hours (Production Ticket(ST) #10922 (Ticket Resolved): SNEKKU - Hi jann, done photo upload in customer edit, but unable view back)
- Photo upload feature problem
- 10:56 AM 5.00 hours (Production Ticket(ST) #11004 (Ticket Resolved): GoldCrest- and for customer 302k/141 should be no outstanding ady, but mobile keep showing outstanding inv (the yellow collection didn't update to mobile))
- support and checked with afiq and chong yu
21/02/2024
- 05:42 PM 1.00 hour (Production Ticket(ST) #11018 (Ticket Resolved): Daily Fresh- @~Jann Yap @Assyafiq MCC i need some clarification from you guys on this particular outlet... outlet is being shift from mtk04 --> mtk06 on 1st feb...)
- support
- 04:35 PM 1.00 hour (Production Ticket(ST) #10998 (Ticket Resolved): Daily Fresh- @~Jann Yap no salesman details in the database)
- stimulation
- 10:59 AM 1.00 hour (Production Ticket(ST) #11008 (Ticket Resolved): Snekku- please check also MC6, MS5)
- Stimulation and support
- 10:25 AM 1.00 hour (Production Ticket(ST) #11007 (Ticket Resolved): Snekku- Hi @Assyafiq MCC @Azhar13 Please advise why unable do it)
- stimuation and this ticket take over by miss jane and Shu Ern
- 10:02 AM 1.00 hour (Production Ticket(ST) #11006 (Ticket Resolved): Gold Crest-autocount quantity all 0)
- simulation
- 09:40 AM 2.00 hours (Production Ticket(ST) #10984 (Ticket Resolved): YUENTUNG - Lots of customer become inactive. Please check)
- Customers inactive because those are not in sql accounting system.
- 09:33 AM 1.00 hour (Production Ticket(ST) #11005 (Ticket Resolved): GoldCrest- can help us check where these 14/2/24 transaction go? for user TCW)
- Stimualtion
20/02/2024
- 06:36 PM 2.00 hours (Production Ticket(ST) #10898 (Ticket Resolved): Goldcrest-Loading for a long time)
- Stimulation
- 06:25 PM 2.00 hours (Production Ticket(ST) #10898 (Ticket Resolved): Goldcrest-Loading for a long time)
- support
- 06:08 PM 3.00 hours (Production Ticket(ST) #10992 (Ticket Resolved): YUENTUNG - Was issue few invoice for customer and suddenly can’t search any product)
- They create new price code and setup for customer only, not for product as well. So, the price code for product not r...
19/02/2024
- 06:14 PM 0.50 hour (Production Ticket(ST) #10989 (Ticket Resolved): Gold Crest- Geo Fencing Report got error)
- simulation
- 03:56 PM 1.00 hour (Production Ticket(ST) #10970 (Ticket Resolved): goldcrest- morning, can help adj the setting as yesterday this sales order we was blank when we print out)
- stimulation
- 03:51 PM 2.00 hours (Production Ticket(ST) #10983 (Ticket Resolved): GoldCrest-hi, user TCW unable upload data)
- Stimualtion
- 02:28 PM 1.00 hour (Production Ticket(ST) #10984 (Ticket Resolved): YUENTUNG - Lots of customer become inactive. Please check)
- Customers inactive because those are not in sql accounting system.
16/02/2024
- 05:04 PM 72.00 hours (Production Ticket(ST) #10878 (Ticket Resolved): Oromeo - Assistance Required: Data Update and Patching Requests)
- Client enquiry and clarification.
- 04:57 PM 1.00 hour (Production Ticket(ST) #10979 (Ticket Resolved): YUENTUNG - I search this customer code and no record)
- No branch relation between user and customer
15/02/2024
- 05:57 PM 1.50 hour (Production Ticket(ST) #10967 (Ticket Resolved): DailyFresh- this 3 outlet we already transfer to JHB06, but why still appear in JHB04 plan call)
- Checked the setup route plan and crosschecked with rashdan
- 03:15 PM 1.00 hour (Production Ticket(ST) #10965 (Ticket Resolved): DailyFresh - @~Jann Yap there's no customer details in the customer database... how come ya?)
- already solved
- 02:41 PM 1.00 hour (Production Ticket(ST) #10965 (Ticket Resolved): DailyFresh - @~Jann Yap there's no customer details in the customer database... how come ya?)
- Already check in sql profiler and already run the query
14/02/2024
- 03:47 PM Datanory - GOLDCREST 4.00 hours (Production Ticket(ST) #10959 (Ticket Resolved): Goldcrest- Hi, this 3 sales and collection didn't reflect to datanory and autocount)
- simulation
13/02/2024
- 10:41 AM Datanory - GOLDCREST 0.10 hour (Production Ticket(ST) #10954 (Ticket Resolved): Gold Crest- this customer we ady approved in datanory, but autocount still unable see the SO and collection)
- Stimualtion
08/02/2024
- 03:29 PM 0.30 hour (Production Ticket(ST) #10934 (Ticket Resolved): Gold Crest-hi jann, all the outlet latitude longitude my salesman set cant shown in report ;when we check back the customer details the location change back 0.0)
- simulation
- 02:55 PM 0.30 hour (Production Ticket(ST) #10949 (Ticket Resolved): Snekku- Hi @Azhar13 ,add new compny announcement, but not exsit)
- Stimualtion
- 11:45 AM 0.20 hour (Production Ticket(ST) #10949 (Ticket Resolved): Snekku- Hi @Azhar13 ,add new compny announcement, but not exsit)
- Stimualtion
- 02:35 PM Datanory - SNEKKU 0.50 hour (Production Ticket(ST) #10950 (Ticket Resolved): Snekku-Hi, please assist as keep lag here ya)
- simulation
- 10:03 AM 2.00 hours (Production Ticket(ST) #10896 (Ticket Resolved): Daily fresh- @~Jann Yap my supervisor highlighted that can do negative invoice transaction I remember we discussed earlier to block this function But how come those salesman can still create the negative amount issue)
- Stimualtion
07/02/2024
- 03:20 PM 0.50 hour (Production Ticket(ST) #10935 (Ticket Resolved): Gold Crest- 301r/093 new customer create by customer, ady approved at datanory)
- simulation
- 02:43 PM 0.50 hour (Production Ticket(ST) #10923 (Ticket Resolved): Snekku- please assist as user MS, MS0 cannot on behalf MS9)
- simulation
- 12:39 PM Datanory - SNEKKU 2.00 hours (Production Ticket(ST) #10930 (Ticket Resolved): Snekku- hi @Azhar13 @Assyafiq MCC please assist urgently, as some of sales order got double items)
- stimulation
- 11:07 AM Datanory - SNEKKU 2.00 hours (Production Ticket(ST) #10924 (Ticket Resolved): Snekku- hi @Azhar13, got remark but SO in, remark disappear, please assist SOMS6000166)
- Stimualtion
06/02/2024
- 06:18 PM 1.00 hour (Production Ticket(ST) #10922 (Ticket Resolved): SNEKKU - Hi jann, done photo upload in customer edit, but unable view back)
- https://mccrenergy.atlassian.net/browse/RP-419
- 06:09 PM 3.00 hours (Production Ticket(ST) #10922 (Ticket Resolved): SNEKKU - Hi jann, done photo upload in customer edit, but unable view back)
- Photo upload feature problem
- 04:59 PM 2.00 hours (Production Ticket(ST) #10898 (Ticket Resolved): Goldcrest-Loading for a long time)
- simulation
- 03:46 PM 2.00 hours (Production Ticket(ST) #10921 (Ticket Resolved): Snekku- History derail blank - MO)
- Stimulation
- 02:04 PM 1.00 hour (Production Ticket(ST) #10920 (Ticket Resolved): Goldcrest- price code cant choose)
- simulation
05/02/2024
- 05:17 PM 2.00 hours (Production Ticket(ST) #10905 (Ticket Resolved): GoldCrest- And this debtor code didn't shown at datanory)
- Escalated to level 3 and the ticket is Resolved
- 05:04 PM 2.00 hours (Production Ticket(ST) #10900 (Ticket Resolved): GoldCrest-this invoice same issue, they should no outstanding balance ady)
- Stimualtion
- 04:51 PM Datanory - GOLDCREST 2.00 hours (Production Ticket(ST) #10897 (Ticket Resolved): Goldcrest- this collection rm202 didnt reflect to phone)
- Stimulation
- 04:46 PM 1.50 hour (Production Ticket(ST) #10904 (Ticket Resolved): GoldCrest- this also, why the total amount will change when we generate into sales order?)
- Escalated to technical team - Ticket is not required in jira since the techincal team aware about this escalation
- 04:39 PM 72.00 hours (Production Ticket(ST) #10878 (Ticket Resolved): Oromeo - Assistance Required: Data Update and Patching Requests)
- Client enquiry and clarification.
- 03:33 PM 0.50 hour (Production Ticket(ST) #10899 (Ticket Resolved): goldcrest- for trial version, not allowed me change price code)
- Simulation
- 03:08 PM Datanory - GOLDCREST 1.00 hour (Production Ticket(ST) #10913 (Ticket Resolved): GoldCrest-this debtor until now didnt shown in datanory, may i ask whats the reason?)
- Assisted by afiq and chong
- 10:48 AM 0.50 hour (Production Ticket(ST) #10892 (Ticket Resolved): Snekku- Hi @Assyafiq MCC ,please assist, as done upload, but system no exist)
- escalation to azhar for further actions - afiq
- 10:39 AM Datanory - SNEKKU 1.00 hour (Production Ticket(ST) #10895 (Ticket Resolved): Snekku- Hi, some of customers history empty)
- Already cross checked with mysoft and datanory
31/01/2024
- 12:18 PM 3.00 hours (Production Ticket(ST) #10848 (Ticket Resolved): SNEKKU - Unable upload photo)
- ALready checked the database
- 10:53 AM 2.00 hours (Production Ticket(ST) #10857 (Ticket Resolved): Goldcrest-and why the sku price will change when go to datanory? SO pricing 50.75, become 48.72)
- Assisted by afiq
30/01/2024
29/01/2024
- 02:34 PM 1.00 hour (Production Ticket(ST) #10864 (Ticket Resolved): Hi @Assyafiq MCC ,tried but unable save due to legacy customer code, region, state compulsory fill in.)
- Already lias with afiq
- 11:30 AM 0.50 hour (Production Ticket(ST) #10864 (Ticket Resolved): Hi @Assyafiq MCC ,tried but unable save due to legacy customer code, region, state compulsory fill in.)
- We already enabled the region under mastersetup; It has to be compulsory field
- 02:26 PM 1.00 hour (Production Ticket(ST) #10857 (Ticket Resolved): Goldcrest-and why the sku price will change when go to datanory? SO pricing 50.75, become 48.72)
- Already cross checked with Afiq
- 02:24 PM 0.50 hour (Production Ticket(ST) #10835 (Ticket Resolved): Daily Fresh - KJG06 - text contain header data but transaction detail is missing)
- Liaise with internal team on the issues
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