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From 13/01/2024 to 11/02/2024

08/02/2024

05:33 PM Datanory - SNEKKU Production Ticket(ST) #10924 (Escalated to 3rd Party): Snekku- hi @Azhar13, got remark but SO in, remark disappear, please assist SOMS6000166
Muhammed Azhar Mohamed Maideen
03:29 PM Production Ticket(ST) #10934 (Ticket Resolved): Gold Crest-hi jann, all the outlet latitude longitude my salesman set cant shown in report ;when we check back the customer details the location change back 0.0
Muhammed Azhar Mohamed Maideen
03:13 PM Production Ticket(ST) #10934 (Support In Progress): Gold Crest-hi jann, all the outlet latitude longitude my salesman set cant shown in report ;when we check back the customer details the location change back 0.0
Muhammed Azhar Mohamed Maideen
02:55 PM Production Ticket(ST) #10949 (Ticket Resolved): Snekku- Hi @Azhar13 ,add new compny announcement, but not exsit
Muhammed Azhar Mohamed Maideen
11:45 AM Production Ticket(ST) #10949 (Pending Client Feedback): Snekku- Hi @Azhar13 ,add new compny announcement, but not exsit
Muhammed Azhar Mohamed Maideen
11:43 AM Production Ticket(ST) #10949 (Support In Progress): Snekku- Hi @Azhar13 ,add new compny announcement, but not exsit
Muhammed Azhar Mohamed Maideen
11:43 AM Production Ticket(ST) #10949 (Ticket Resolved): Snekku- Hi @Azhar13 ,add new compny announcement, but not exsit
Muhammed Azhar Mohamed Maideen
02:35 PM Datanory - SNEKKU Production Ticket(ST) #10950 (Escalated to Level 3): Snekku-Hi, please assist as keep lag here ya
Muhammed Azhar Mohamed Maideen
02:31 PM Datanory - SNEKKU Production Ticket(ST) #10950 (Support In Progress): Snekku-Hi, please assist as keep lag here ya
Muhammed Azhar Mohamed Maideen
02:31 PM Datanory - SNEKKU Production Ticket(ST) #10950 (Ticket Resolved): Snekku-Hi, please assist as keep lag here ya

!WhatsApp%20Image%202024-02-07%20at%2020.36.57_9b647e71.jpg!
Muhammed Azhar Mohamed Maideen
11:03 AM Production Ticket(ST) #10948 (Escalated to 3rd Party): PrimaAsia - Suggest Order Quantity Formula Issue
Muhammed Assyafiq Bin Ahmad Kamal
11:00 AM Production Ticket(ST) #10948 (Support In Progress): PrimaAsia - Suggest Order Quantity Formula Issue
Muhammed Assyafiq Bin Ahmad Kamal
10:51 AM Production Ticket(ST) #10948 (Ticket Resolved): PrimaAsia - Suggest Order Quantity Formula Issue
Muhammed Assyafiq Bin Ahmad Kamal
10:03 AM Production Ticket(ST) #10896 (Ticket Resolved): Daily fresh- @~Jann Yap my supervisor highlighted that can do negative invoice transaction I remember we discussed earlier to block this function But how come those salesman can still create the negative amount issue
Muhammed Azhar Mohamed Maideen

07/02/2024

04:53 PM Production Ticket(ST) #10896 (Support In Progress): Daily fresh- @~Jann Yap my supervisor highlighted that can do negative invoice transaction I remember we discussed earlier to block this function But how come those salesman can still create the negative amount issue
Muhammed Azhar Mohamed Maideen
03:20 PM Production Ticket(ST) #10935 (Ticket Resolved): Gold Crest- 301r/093 new customer create by customer, ady approved at datanory
!WhatsApp%20Image%202024-02-07%20at%2014.14.52.jpeg!
Muhammed Azhar Mohamed Maideen
03:02 PM Production Ticket(ST) #10935 (Support In Progress): Gold Crest- 301r/093 new customer create by customer, ady approved at datanory
Muhammed Azhar Mohamed Maideen
02:40 PM Production Ticket(ST) #10935 (Ticket Resolved): Gold Crest- 301r/093 new customer create by customer, ady approved at datanory
!WhatsApp%20Image%202024-02-07%20at%2013.22.45.jpeg!
!WhatsApp%20Image%202024-02-07%20at%2013.22.46%20%281%29.jpeg!
...
Muhammed Azhar Mohamed Maideen
02:43 PM Production Ticket(ST) #10923 (Ticket Resolved): Snekku- please assist as user MS, MS0 cannot on behalf MS9
Muhammed Azhar Mohamed Maideen
11:48 AM Production Ticket(ST) #10923 (Support In Progress): Snekku- please assist as user MS, MS0 cannot on behalf MS9
Muhammed Azhar Mohamed Maideen
12:39 PM Datanory - SNEKKU Production Ticket(ST) #10930 (Escalated to Level 3): Snekku- hi @Azhar13 @Assyafiq MCC please assist urgently, as some of sales order got double items
SELECT * FROM txn_sales_order_header WHERE order_no LIKE '%SOMS6000173%'
-- b9dae08e-9058-484c-bb51-2cb0793c2edd (Or...
Muhammed Azhar Mohamed Maideen
10:24 AM Datanory - SNEKKU Production Ticket(ST) #10930 (Support In Progress): Snekku- hi @Azhar13 @Assyafiq MCC please assist urgently, as some of sales order got double items
Muhammed Azhar Mohamed Maideen
10:23 AM Datanory - SNEKKU Production Ticket(ST) #10930 (Ticket Resolved): Snekku- hi @Azhar13 @Assyafiq MCC please assist urgently, as some of sales order got double items
!WhatsApp Image 2024-02-07 at 08.46.18.jpeg! Muhammed Azhar Mohamed Maideen
11:21 AM Production Ticket(ST) #10934 (Ticket Resolved): Gold Crest-hi jann, all the outlet latitude longitude my salesman set cant shown in report ;when we check back the customer details the location change back 0.0
!WhatsApp%20Image%202024-02-07%20at%2010.05.35.jpeg!
Muhammed Azhar Mohamed Maideen
11:07 AM Datanory - SNEKKU Production Ticket(ST) #10924 (Escalated to Level 3): Snekku- hi @Azhar13, got remark but SO in, remark disappear, please assist SOMS6000166
Muhammed Azhar Mohamed Maideen
10:57 AM Datanory - SNEKKU Production Ticket(ST) #10924 (Support In Progress): Snekku- hi @Azhar13, got remark but SO in, remark disappear, please assist SOMS6000166
Muhammed Azhar Mohamed Maideen

06/02/2024

06:18 PM Production Ticket(ST) #10922: SNEKKU - Hi jann, done photo upload in customer edit, but unable view back
https://mccrenergy.atlassian.net/browse/RP-419 Muhammed Azhar Mohamed Maideen
06:09 PM Production Ticket(ST) #10922 (Escalated to Level 3): SNEKKU - Hi jann, done photo upload in customer edit, but unable view back
Rashdan Hussin
06:04 PM Production Ticket(ST) #10922 (Support In Progress): SNEKKU - Hi jann, done photo upload in customer edit, but unable view back
Rashdan Hussin
03:33 PM Production Ticket(ST) #10922: SNEKKU - Hi jann, done photo upload in customer edit, but unable view back
!WhatsApp%20Image%202024-02-06%20at%2007.11.39.jpeg!
Muhammed Azhar Mohamed Maideen
12:01 PM Production Ticket(ST) #10922 (Ticket Resolved): SNEKKU - Hi jann, done photo upload in customer edit, but unable view back
!WhatsApp%20Image%202024-02-06%20at%2007.11.09.jpeg!
Muhammed Azhar Mohamed Maideen
04:59 PM Production Ticket(ST) #10898 (Escalate to 2nd Level Support): Goldcrest-Loading for a long time
Muhammed Azhar Mohamed Maideen
04:57 PM Production Ticket(ST) #10898 (Support In Progress): Goldcrest-Loading for a long time
Muhammed Azhar Mohamed Maideen
03:46 PM Production Ticket(ST) #10921 (Escalated to Level 3): Snekku- History derail blank - MO
Muhammed Azhar Mohamed Maideen
03:42 PM Production Ticket(ST) #10921 (Support In Progress): Snekku- History derail blank - MO
Muhammed Azhar Mohamed Maideen
11:33 AM Production Ticket(ST) #10921 (Ticket Resolved): Snekku- History derail blank - MO
!WhatsApp%20Image%202024-02-01%20at%2009.43.19%281%29.jpeg!
Muhammed Azhar Mohamed Maideen
02:40 PM Datanory - SNEKKU Production Ticket(ST) #10924 (Ticket Resolved): Snekku- hi @Azhar13, got remark but SO in, remark disappear, please assist SOMS6000166
!WhatsApp%20Image%202024-02-06%20at%2010.02.15.jpeg!
Muhammed Azhar Mohamed Maideen
02:04 PM Production Ticket(ST) #10920 (Ticket Resolved): Goldcrest- price code cant choose
Muhammed Azhar Mohamed Maideen
11:30 AM Production Ticket(ST) #10920 (Support In Progress): Goldcrest- price code cant choose
Muhammed Azhar Mohamed Maideen
11:14 AM Production Ticket(ST) #10920 (Ticket Resolved): Goldcrest- price code cant choose
Muhammed Azhar Mohamed Maideen
01:56 PM Production Ticket(ST) #10923 (Ticket Resolved): Snekku- please assist as user MS, MS0 cannot on behalf MS9
Muhammed Azhar Mohamed Maideen

05/02/2024

05:19 PM Production Ticket(ST) #10896: Daily fresh- @~Jann Yap my supervisor highlighted that can do negative invoice transaction I remember we discussed earlier to block this function But how come those salesman can still create the negative amount issue
!WhatsApp%20Image%202024-02-01%20at%2009.43.19%281%29.jpeg!
Muhammed Azhar Mohamed Maideen
05:17 PM Production Ticket(ST) #10905 (Pending Client Verification): GoldCrest- And this debtor code didn't shown at datanory
Muhammed Azhar Mohamed Maideen
05:14 PM Production Ticket(ST) #10905 (Support In Progress): GoldCrest- And this debtor code didn't shown at datanory
Muhammed Azhar Mohamed Maideen
05:04 PM Production Ticket(ST) #10900 (Pending Client Verification): GoldCrest-this invoice same issue, they should no outstanding balance ady
Muhammed Azhar Mohamed Maideen
04:54 PM Production Ticket(ST) #10900 (Support In Progress): GoldCrest-this invoice same issue, they should no outstanding balance ady
Muhammed Azhar Mohamed Maideen
04:51 PM Datanory - GOLDCREST Production Ticket(ST) #10897 (Escalated to Level 3): Goldcrest- this collection rm202 didnt reflect to phone
Muhammed Azhar Mohamed Maideen
12:32 PM Datanory - GOLDCREST Production Ticket(ST) #10897 (Support In Progress): Goldcrest- this collection rm202 didnt reflect to phone
Muhammed Azhar Mohamed Maideen
04:46 PM Production Ticket(ST) #10904 (Escalated to Level 3): GoldCrest- this also, why the total amount will change when we generate into sales order?
Muhammed Azhar Mohamed Maideen
03:34 PM Production Ticket(ST) #10904 (Support In Progress): GoldCrest- this also, why the total amount will change when we generate into sales order?
Muhammed Azhar Mohamed Maideen
04:39 PM Production Ticket(ST) #10878 (Pending Client Verification): Oromeo - Assistance Required: Data Update and Patching Requests
Remove customer Lotus”s double quotes and replace with 1 quotes only.
select *
from customer
where org_id = 'oro...
Rashdan Hussin
03:33 PM Production Ticket(ST) #10899 (Pending Client Verification): goldcrest- for trial version, not allowed me change price code
Muhammed Azhar Mohamed Maideen
03:14 PM Production Ticket(ST) #10899 (Support In Progress): goldcrest- for trial version, not allowed me change price code
Muhammed Assyafiq Bin Ahmad Kamal
03:08 PM Datanory - GOLDCREST Production Ticket(ST) #10913 (Pending Client Verification): GoldCrest-this debtor until now didnt shown in datanory, may i ask whats the reason?
Muhammed Azhar Mohamed Maideen
03:05 PM Datanory - GOLDCREST Production Ticket(ST) #10913 (Support In Progress): GoldCrest-this debtor until now didnt shown in datanory, may i ask whats the reason?
Muhammed Azhar Mohamed Maideen
11:50 AM Datanory - GOLDCREST Production Ticket(ST) #10913 (Ticket Resolved): GoldCrest-this debtor until now didnt shown in datanory, may i ask whats the reason?
!WhatsApp%20Image%202024-02-05%20at%2010.09.56.jpeg!
Muhammed Azhar Mohamed Maideen
12:40 PM Production Ticket(ST) #10869 (Escalate to 2nd Level Support): Snekku- Hi, got key in stock count for MR DIY, but report stock count history empty, please assist
Muhammed Azhar Mohamed Maideen
10:49 AM Production Ticket(ST) #10869 (Support In Progress): Snekku- Hi, got key in stock count for MR DIY, but report stock count history empty, please assist
Muhammed Assyafiq Bin Ahmad Kamal
10:48 AM Production Ticket(ST) #10892 (Escalated to Level 3): Snekku- Hi @Assyafiq MCC ,please assist, as done upload, but system no exist
Pending azhar to log into Jira for subject : "User able to edit their transactions after complete upload" Muhammed Assyafiq Bin Ahmad Kamal
09:55 AM Production Ticket(ST) #10892 (Pending Client Verification): Snekku- Hi @Assyafiq MCC ,please assist, as done upload, but system no exist
Muhammed Assyafiq Bin Ahmad Kamal
10:40 AM Production Ticket(ST) #10861 (Pending Client Verification): Snekku- Hi @Assyafiq MCC, some outlets repeat in planned route, please assist, thanks
Muhammed Assyafiq Bin Ahmad Kamal
10:39 AM Datanory - SNEKKU Production Ticket(ST) #10895 (Pending Client Verification): Snekku- Hi, some of customers history empty
select * from customer where org_id ='snekku' and customer_code like '%0T001%' order by customer_code
select b.custo...
Muhammed Azhar Mohamed Maideen
10:36 AM Datanory - SNEKKU Production Ticket(ST) #10895 (Support In Progress): Snekku- Hi, some of customers history empty
Muhammed Azhar Mohamed Maideen

02/02/2024

06:16 PM Production Ticket(ST) #10905 (Ticket Resolved): GoldCrest- And this debtor code didn't shown at datanory
!WhatsApp%20Image%202024-02-02%20at%2013.46.45.jpeg!
Muhammed Azhar Mohamed Maideen
06:11 PM Production Ticket(ST) #10904 (Ticket Resolved): GoldCrest- this also, why the total amount will change when we generate into sales order?
!WhatsApp%20Image%202024-02-02%20at%2016.31.59.jpeg!
!WhatsApp%20Image%202024-02-02%20at%2016.34.08.jpeg!
Muhammed Azhar Mohamed Maideen
03:25 PM Production Ticket(ST) #10900 (Ticket Resolved): GoldCrest-this invoice same issue, they should no outstanding balance ady
!WhatsApp%20Image%202024-02-02%20at%2011.13.17.jpeg!
Muhammed Azhar Mohamed Maideen
03:23 PM Production Ticket(ST) #10899 (Ticket Resolved): goldcrest- for trial version, not allowed me change price code
Muhammed Azhar Mohamed Maideen
03:20 PM Production Ticket(ST) #10898 (Ticket Resolved): Goldcrest-Loading for a long time
!WhatsApp%20Image%202024-02-01%20at%2017.07.19.jpeg!
Muhammed Azhar Mohamed Maideen
03:15 PM Datanory - GOLDCREST Production Ticket(ST) #10897 (Ticket Resolved): Goldcrest- this collection rm202 didnt reflect to phone
!WhatsApp%20Image%202024-02-02%20at%2009.49.53.jpeg!
!WhatsApp%20Image%202024-02-02%20at%2009.49.53%20%281%29.jpeg!
Muhammed Azhar Mohamed Maideen
03:06 PM Production Ticket(ST) #10896 (Ticket Resolved): Daily fresh- @~Jann Yap my supervisor highlighted that can do negative invoice transaction I remember we discussed earlier to block this function But how come those salesman can still create the negative amount issue
!WhatsApp Image 2024-02-01 at 09.43.19.jpeg! Muhammed Azhar Mohamed Maideen
02:52 PM Datanory - SNEKKU Production Ticket(ST) #10895 (Ticket Resolved): Snekku- Hi, some of customers history empty
Muhammed Azhar Mohamed Maideen
10:34 AM Production Ticket(ST) #10892 (Support In Progress): Snekku- Hi @Assyafiq MCC ,please assist, as done upload, but system no exist
Muhammed Azhar Mohamed Maideen
10:32 AM Production Ticket(ST) #10892 (Ticket Resolved): Snekku- Hi @Assyafiq MCC ,please assist, as done upload, but system no exist
!WhatsApp%20Image%202024-02-01%20at%2008.46.33.jpeg!
Muhammed Azhar Mohamed Maideen

31/01/2024

06:37 PM Production Ticket(ST) #10878 (Support In Progress): Oromeo - Assistance Required: Data Update and Patching Requests
Rashdan Hussin
09:41 AM Production Ticket(ST) #10878 (Ticket Resolved): Oromeo - Assistance Required: Data Update and Patching Requests
Dear Afiq,
Based on details shared by Grace, please assist to:
1. Remove customer Lotus”s double quotes and rep...
Rashdan Hussin
12:18 PM Production Ticket(ST) #10848 (Ticket Resolved): SNEKKU - Unable upload photo
Muhammed Azhar Mohamed Maideen
10:53 AM Production Ticket(ST) #10857 (Pending Client Verification): Goldcrest-and why the sku price will change when go to datanory? SO pricing 50.75, become 48.72
Muhammed Azhar Mohamed Maideen

30/01/2024

04:21 PM Production Ticket(ST) #10874 (Pending Client Verification): Daily Fresh-Sel17 mobile , above transactions is not capture in the database.vwe had uploaded the database too for your checking. Kindly be reminded , any update version need to be informed in the main communication channel. I just had a surprise we nee

--Check if sales order and invoice total amount tally
select * from (
select h.ord_hdr_id, h.order_no, ROUND(h....
Muhammed Azhar Mohamed Maideen
04:08 PM Production Ticket(ST) #10874 (Support In Progress): Daily Fresh-Sel17 mobile , above transactions is not capture in the database.vwe had uploaded the database too for your checking. Kindly be reminded , any update version need to be informed in the main communication channel. I just had a surprise we nee
Muhammed Azhar Mohamed Maideen
10:46 AM Production Ticket(ST) #10874 (Ticket Resolved): Daily Fresh-Sel17 mobile , above transactions is not capture in the database.vwe had uploaded the database too for your checking. Kindly be reminded , any update version need to be informed in the main communication channel. I just had a surprise we nee
!WhatsApp%20Image%202024-01-30%20at%2008.08.45.jpeg!
!WhatsApp%20Image%202024-01-30%20at%2008.08.36.jpeg!
Muhammed Azhar Mohamed Maideen

29/01/2024

06:20 PM Production Ticket(ST) #10869 (Ticket Resolved): Snekku- Hi, got key in stock count for MR DIY, but report stock count history empty, please assist
!WhatsApp Image 2024-01-29 at 18.00.19.jpeg! Muhammed Azhar Mohamed Maideen
02:34 PM Production Ticket(ST) #10864 (Pending Client Verification): Hi @Assyafiq MCC ,tried but unable save due to legacy customer code, region, state compulsory fill in.
Muhammed Azhar Mohamed Maideen
11:30 AM Production Ticket(ST) #10864 (Pending Client Feedback): Hi @Assyafiq MCC ,tried but unable save due to legacy customer code, region, state compulsory fill in.
Muhammed Azhar Mohamed Maideen
11:23 AM Production Ticket(ST) #10864 (Support In Progress): Hi @Assyafiq MCC ,tried but unable save due to legacy customer code, region, state compulsory fill in.
Muhammed Azhar Mohamed Maideen
09:40 AM Production Ticket(ST) #10864 (Ticket Resolved): Hi @Assyafiq MCC ,tried but unable save due to legacy customer code, region, state compulsory fill in.
!WhatsApp Video 2024-01-27 at 16.23.01.mp4!
!WhatsApp Image 2024-01-27 at 16.23.13.jpeg!
Muhammed Azhar Mohamed Maideen
02:27 PM Production Ticket(ST) #10848 (Support In Progress): SNEKKU - Unable upload photo
Muhammed Assyafiq Bin Ahmad Kamal
02:26 PM Production Ticket(ST) #10857 (Pending Client Feedback): Goldcrest-and why the sku price will change when go to datanory? SO pricing 50.75, become 48.72
Muhammed Azhar Mohamed Maideen
02:11 PM Production Ticket(ST) #10857 (Support In Progress): Goldcrest-and why the sku price will change when go to datanory? SO pricing 50.75, become 48.72
Muhammed Azhar Mohamed Maideen
02:25 PM Production Ticket(ST) #10834 (Ticket Resolved): Daily Fresh - JHR03 - the transaction exist in database but the text file missing. given excel file for the transactions list
Muhammed Assyafiq Bin Ahmad Kamal
02:24 PM Production Ticket(ST) #10835 (Ticket Resolved): Daily Fresh - KJG06 - text contain header data but transaction detail is missing
Muhammed Assyafiq Bin Ahmad Kamal
11:25 AM Production Ticket(ST) #10842 (Ticket Resolved): GOLDCREST - and rmb help me check why these 2 collections didnt reflect to our autocount? what action we should do for this case
Muhammed Assyafiq Bin Ahmad Kamal
11:24 AM Production Ticket(ST) #10842 (Support In Progress): GOLDCREST - and rmb help me check why these 2 collections didnt reflect to our autocount? what action we should do for this case
Muhammed Assyafiq Bin Ahmad Kamal

26/01/2024

06:59 PM Production Ticket(ST) #10861 (Support In Progress): Snekku- Hi @Assyafiq MCC, some outlets repeat in planned route, please assist, thanks
Muhammed Azhar Mohamed Maideen
04:40 PM Production Ticket(ST) #10861 (Ticket Resolved): Snekku- Hi @Assyafiq MCC, some outlets repeat in planned route, please assist, thanks
!WhatsApp Image 2024-01-26 at 16.20.15 (1).jpeg! Muhammed Azhar Mohamed Maideen
03:46 PM Production Ticket(ST) #10857 (Ticket Resolved): Goldcrest-and why the sku price will change when go to datanory? SO pricing 50.75, become 48.72
!WhatsApp Image 2024-01-26 at 14.53.00 (1).jpeg!
!WhatsApp Image 2024-01-26 at 14.53.00.jpeg!
Muhammed Azhar Mohamed Maideen
03:31 PM Production Ticket(ST) #10846 (Escalated to Level 3): SNEKKU - Unplanned route will shown unploaded everyday if got do transaction in 1 day?
Muhammed Assyafiq Bin Ahmad Kamal
03:05 PM Production Ticket(ST) #10846 (Support In Progress): SNEKKU - Unplanned route will shown unploaded everyday if got do transaction in 1 day?
Muhammed Assyafiq Bin Ahmad Kamal
09:27 AM Production Ticket(ST) #10846 (Ticket Resolved): SNEKKU - Unplanned route will shown unploaded everyday if got do transaction in 1 day?
!WhatsApp%20Image%202024-01-11%20at%2017.50.20_bd861930.jpg!
!WhatsApp%20Image%202024-01-11%20at%2017.50.37_afc950db...
Muhammed Assyafiq Bin Ahmad Kamal
03:14 PM Production Ticket(ST) #10856 (Escalated to Level 3): SNEKKU - check out time add in geo fencing report, thanks
Escalated to product team : https://mccrenergy.atlassian.net/browse/RP-416?atlOrigin=eyJpIjoiY2NlNTUwZTJkNzhjNDdhODll... Muhammed Assyafiq Bin Ahmad Kamal
03:03 PM Production Ticket(ST) #10856 (Support In Progress): SNEKKU - check out time add in geo fencing report, thanks
Muhammed Azhar Mohamed Maideen
11:52 AM Production Ticket(ST) #10856: SNEKKU - check out time add in geo fencing report, thanks
Hi Azhar, please log into Jira and let product team modify the report. Do update the status in issue list. Muhammed Assyafiq Bin Ahmad Kamal
11:51 AM Production Ticket(ST) #10856 (Ticket Resolved): SNEKKU - check out time add in geo fencing report, thanks
Muhammed Assyafiq Bin Ahmad Kamal
11:48 AM Production Ticket(ST) #10847 (Escalated to Level 3): SNEKKU - Customer photo and location not update datanory when perform in mobile
Muhammed Assyafiq Bin Ahmad Kamal
11:15 AM Production Ticket(ST) #10847 (Support In Progress): SNEKKU - Customer photo and location not update datanory when perform in mobile
Muhammed Assyafiq Bin Ahmad Kamal
09:28 AM Production Ticket(ST) #10847 (Ticket Resolved): SNEKKU - Customer photo and location not update datanory when perform in mobile
!WhatsApp%20Image%202024-01-25%20at%2011.22.21_61310b8a.jpg!
Muhammed Assyafiq Bin Ahmad Kamal
11:14 AM Production Ticket(ST) #10849 (Pending Client Verification): SNEKKU - please assist check as not the SO# SOMC3000041 - 46 - 47
Muhammed Assyafiq Bin Ahmad Kamal
10:04 AM Production Ticket(ST) #10849 (Support In Progress): SNEKKU - please assist check as not the SO# SOMC3000041 - 46 - 47
Muhammed Assyafiq Bin Ahmad Kamal
09:29 AM Production Ticket(ST) #10849 (Ticket Resolved): SNEKKU - please assist check as not the SO# SOMC3000041 - 46 - 47
hi miss t, is it SO number jumping?. noted on this escalation, we will check
yes, unable find in web also
Muhammed Assyafiq Bin Ahmad Kamal
11:03 AM Production Ticket(ST) #10848 (Pending Client Feedback): SNEKKU - Unable upload photo
Muhammed Azhar Mohamed Maideen
11:02 AM Production Ticket(ST) #10848 (Support In Progress): SNEKKU - Unable upload photo
Muhammed Azhar Mohamed Maideen
09:29 AM Production Ticket(ST) #10848 (Ticket Resolved): SNEKKU - Unable upload photo
Muhammed Assyafiq Bin Ahmad Kamal
10:37 AM Production Ticket(ST) #10850 (Pending Client Verification): SNEKKU - please remove this ya as mysoft just 1 only

Backup all four table has been done:
_customer_to_user_relation20240126_
_mst_customer_contact_address20240126_
...
Muhammed Azhar Mohamed Maideen
10:05 AM Production Ticket(ST) #10850 (Support In Progress): SNEKKU - please remove this ya as mysoft just 1 only
Muhammed Azhar Mohamed Maideen
09:34 AM Production Ticket(ST) #10850: SNEKKU - please remove this ya as mysoft just 1 only
Assign to Azhar to delete this 2 customer from datanory. Reason to delete, customer has remove in mysoft buy our inte... Muhammed Assyafiq Bin Ahmad Kamal
09:31 AM Production Ticket(ST) #10850: SNEKKU - please remove this ya as mysoft just 1 only
!WhatsApp%20Image%202024-01-25%20at%2014.42.32_cf8fc456.jpg!
Muhammed Assyafiq Bin Ahmad Kamal
09:31 AM Production Ticket(ST) #10850 (Ticket Resolved): SNEKKU - please remove this ya as mysoft just 1 only
!WhatsApp%20Image%202024-01-25%20at%2014.24.32_4f3f0ffa.jpg!
Muhammed Assyafiq Bin Ahmad Kamal

24/01/2024

06:22 PM Production Ticket(ST) #10790 (Ticket Resolved): Turn Off Stock Bal and UOM qty
Rashdan Hussin
05:38 PM Production Ticket(ST) #10834: Daily Fresh - JHR03 - the transaction exist in database but the text file missing. given excel file for the transactions list
Find the issue is due to re-post un-successful. Navision end has to remove the old data and perform re-process to res... Muhammed Assyafiq Bin Ahmad Kamal
12:04 PM Production Ticket(ST) #10834 (Support In Progress): Daily Fresh - JHR03 - the transaction exist in database but the text file missing. given excel file for the transactions list
Muhammed Assyafiq Bin Ahmad Kamal
12:02 PM Production Ticket(ST) #10834 (Ticket Resolved): Daily Fresh - JHR03 - the transaction exist in database but the text file missing. given excel file for the transactions list
@MCC Jann Yap , Kindly check for the above transaction for JHR03 , database shown the transaction, however the text f... Muhammed Assyafiq Bin Ahmad Kamal
05:37 PM Production Ticket(ST) #10835: Daily Fresh - KJG06 - text contain header data but transaction detail is missing
Find the issue is due to re-post un-successful. Navision end has to remove the old data and perform re-process to res... Muhammed Assyafiq Bin Ahmad Kamal
12:03 PM Production Ticket(ST) #10835 (Support In Progress): Daily Fresh - KJG06 - text contain header data but transaction detail is missing
Muhammed Assyafiq Bin Ahmad Kamal
12:03 PM Production Ticket(ST) #10835 (Ticket Resolved): Daily Fresh - KJG06 - text contain header data but transaction detail is missing
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@MCC Jann Yap , kindly check on the data text file for ...
Muhammed Assyafiq Bin Ahmad Kamal
05:33 PM Production Ticket(ST) #10841 (Pending Client Verification): GOLDCREST - hi the EOD report still not showing stock balance
Muhammed Assyafiq Bin Ahmad Kamal
05:08 PM Production Ticket(ST) #10841 (Support In Progress): GOLDCREST - hi the EOD report still not showing stock balance
Muhammed Assyafiq Bin Ahmad Kamal
03:53 PM Production Ticket(ST) #10841 (Ticket Resolved): GOLDCREST - hi the EOD report still not showing stock balance
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Muhammed Assyafiq Bin Ahmad Kamal
04:53 PM Production Ticket(ST) #10800 (Escalated to Level 3): Prima Asia - Suggested Quantity Formula hit error
Muhammed Assyafiq Bin Ahmad Kamal
04:38 PM Production Ticket(ST) #10800 (Support In Progress): Prima Asia - Suggested Quantity Formula hit error
Muhammed Assyafiq Bin Ahmad Kamal
04:05 PM Production Ticket(ST) #10842 (Ticket Resolved): GOLDCREST - and rmb help me check why these 2 collections didnt reflect to our autocount? what action we should do for this case
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!WhatsApp%20Image%202024-01-24%20at%2014.59.53_4c348bfd...
Muhammed Assyafiq Bin Ahmad Kamal
11:46 AM Production Ticket(ST) #10801 (Ticket Resolved): Prima Asia - 2. After web training session with Mr Puvan from Prima Asia this morning, he requested to have 2nd integration frequency which is from 12PM-2PM. This is due to Admin need to approve Sales Order in the morning and need to issue Invoice, CN, DO
Muhammed Assyafiq Bin Ahmad Kamal
11:44 AM Production Ticket(ST) #10783 (Ticket Resolved): Snekku - Patch Geo Location
Muhammed Assyafiq Bin Ahmad Kamal
11:43 AM Production Ticket(ST) #10783 (Support In Progress): Snekku - Patch Geo Location
Muhammed Assyafiq Bin Ahmad Kamal
11:23 AM Production Ticket(ST) #10788 (Ticket Resolved): GOLDCREST - Hi, why reflect 2 invoice in datanory (summary sales invoice)
Muhammed Assyafiq Bin Ahmad Kamal
11:22 AM Production Ticket(ST) #10815 (Ticket Resolved): Snekku - Hi, why done setting promo but do sales order not jump out this?
Muhammed Assyafiq Bin Ahmad Kamal
11:20 AM Production Ticket(ST) #10824 (Ticket Resolved): SNEKKU Production - Hi jann, CM408DF01001 mysoft got add in for U ALL MART, but datanory not exist
Muhammed Assyafiq Bin Ahmad Kamal
11:19 AM Production Ticket(ST) #10824 (Support In Progress): SNEKKU Production - Hi jann, CM408DF01001 mysoft got add in for U ALL MART, but datanory not exist
Muhammed Assyafiq Bin Ahmad Kamal

23/01/2024

04:24 PM Production Ticket(ST) #10824 (Ticket Resolved): SNEKKU Production - Hi jann, CM408DF01001 mysoft got add in for U ALL MART, but datanory not exist
Muhammed Assyafiq Bin Ahmad Kamal
04:22 PM Production Ticket(ST) #10816 (Pending Client Verification): Snekku - Hi, why done on 22/1 but check in, sales order taking, check out shown 20/1?
Muhammed Assyafiq Bin Ahmad Kamal
04:05 PM Production Ticket(ST) #10816 (Support In Progress): Snekku - Hi, why done on 22/1 but check in, sales order taking, check out shown 20/1?
Muhammed Assyafiq Bin Ahmad Kamal
10:01 AM Production Ticket(ST) #10816 (Ticket Resolved): Snekku - Hi, why done on 22/1 but check in, sales order taking, check out shown 20/1?
!WhatsApp%20Image%202024-01-22%20at%2022.49.09_617e35ee.jpg!
Muhammed Assyafiq Bin Ahmad Kamal
10:28 AM Production Ticket(ST) #10815 (Support In Progress): Snekku - Hi, why done setting promo but do sales order not jump out this?
Muhammed Assyafiq Bin Ahmad Kamal
10:00 AM Production Ticket(ST) #10815 (Ticket Resolved): Snekku - Hi, why done setting promo but do sales order not jump out this?
After create promotion, it does not appear in NSK outlets. Muhammed Assyafiq Bin Ahmad Kamal

22/01/2024

12:14 PM Production Ticket(ST) #10801 (Support In Progress): Prima Asia - 2. After web training session with Mr Puvan from Prima Asia this morning, he requested to have 2nd integration frequency which is from 12PM-2PM. This is due to Admin need to approve Sales Order in the morning and need to issue Invoice, CN, DO
Muhammed Assyafiq Bin Ahmad Kamal
12:14 PM Production Ticket(ST) #10801 (Ticket Resolved): Prima Asia - 2. After web training session with Mr Puvan from Prima Asia this morning, he requested to have 2nd integration frequency which is from 12PM-2PM. This is due to Admin need to approve Sales Order in the morning and need to issue Invoice, CN, DO
Muhammed Assyafiq Bin Ahmad Kamal
12:13 PM Production Ticket(ST) #10800 (Assigned To): Prima Asia - Suggested Quantity Formula hit error
Muhammed Assyafiq Bin Ahmad Kamal
12:13 PM Production Ticket(ST) #10800 (Ticket Resolved): Prima Asia - Suggested Quantity Formula hit error
Muhammed Assyafiq Bin Ahmad Kamal

19/01/2024

10:54 AM Production Ticket(ST) #10790 (Pending Client Verification): Turn Off Stock Bal and UOM qty
Rashdan Hussin
10:51 AM Production Ticket(ST) #10790 (Support In Progress): Turn Off Stock Bal and UOM qty
1. The stock bal in mobile apps cannot turn off as does not have turn off feature.
2. Turn off feature still under d...
Rashdan Hussin
10:27 AM Production Ticket(ST) #10790 (Ticket Resolved): Turn Off Stock Bal and UOM qty
Hi Chong Yu,
Request from client:
"Hi pls turn off stock bal in mobiles apps. Tks"
"pls turn off UOM qty 2 in we...
Rashdan Hussin
09:41 AM Production Ticket(ST) #10789 (Ticket Resolved): Testing Ticket
Rashdan Hussin
09:41 AM Production Ticket(ST) #10789 (Pending Client Verification): Testing Ticket
Rashdan Hussin
09:33 AM Production Ticket(ST) #10789 (Support In Progress): Testing Ticket
Rashdan Hussin
09:32 AM Production Ticket(ST) #10789: Testing Ticket
Testing Rashdan Hussin
09:29 AM Production Ticket(ST) #10789 (Ticket Resolved): Testing Ticket
Testing Rashdan Hussin

18/01/2024

05:54 PM Production Ticket(ST) #10788 (Support In Progress): GOLDCREST - Hi, why reflect 2 invoice in datanory (summary sales invoice)
Muhammed Assyafiq Bin Ahmad Kamal
05:21 PM Production Ticket(ST) #10788 (Ticket Resolved): GOLDCREST - Hi, why reflect 2 invoice in datanory (summary sales invoice)
mobile showing 1 bill only
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!WhatsApp%20Image%202024-01...
Muhammed Assyafiq Bin Ahmad Kamal
02:28 PM Production Ticket(ST) #10783 (Ticket Resolved): Snekku - Patch Geo Location
Dear Assyafiq,
The outlet master coordination captured from salesman in mobile cannot be saved into the customer m...
Muhammed Assyafiq Bin Ahmad Kamal
02:16 PM Production Ticket(ST) #10765 (Ticket Resolved): Snekku - please assist as SOSNK000562 shown amout 22118.40, but click inside for approve, become different amount
Muhammed Assyafiq Bin Ahmad Kamal
12:03 PM Production Ticket(ST) #10757 (Escalated to Level 3): Snekku - please assist as done get location for customer 2D001, but not reflect in web
Muhammed Assyafiq Bin Ahmad Kamal
12:00 PM Production Ticket(ST) #10757 (Support In Progress): Snekku - please assist as done get location for customer 2D001, but not reflect in web
Muhammed Assyafiq Bin Ahmad Kamal
11:17 AM Production Ticket(ST) #10767 (Ticket Resolved): GOLDCREST - Cant upload database
Muhammed Assyafiq Bin Ahmad Kamal

16/01/2024

12:17 PM Production Ticket(ST) #10765 (Support In Progress): Snekku - please assist as SOSNK000562 shown amout 22118.40, but click inside for approve, become different amount
Muhammed Assyafiq Bin Ahmad Kamal
12:09 PM Production Ticket(ST) #10767 (Pending Client Feedback): GOLDCREST - Cant upload database
Hi Daphne, we try at our end here we may upload the photo and database. Can you request user to try upload again ? Muhammed Assyafiq Bin Ahmad Kamal
12:08 PM Production Ticket(ST) #10767 (Support In Progress): GOLDCREST - Cant upload database
Muhammed Assyafiq Bin Ahmad Kamal
11:18 AM Production Ticket(ST) #10767 (Ticket Resolved): GOLDCREST - Cant upload database
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u mean he cant upload both transaction and upload dat...
Muhammed Assyafiq Bin Ahmad Kamal

15/01/2024

06:16 PM Production Ticket(ST) #10765 (Ticket Resolved): Snekku - please assist as SOSNK000562 shown amout 22118.40, but click inside for approve, become different amount
Muhammed Assyafiq Bin Ahmad Kamal
05:09 PM Production Ticket(ST) #10756 (Pending Client Verification): Snekku - SOMN9000041 shown 0 again, inside ok
Muhammed Assyafiq Bin Ahmad Kamal
05:01 PM Production Ticket(ST) #10756 (Support In Progress): Snekku - SOMN9000041 shown 0 again, inside ok
Muhammed Assyafiq Bin Ahmad Kamal
05:00 PM Production Ticket(ST) #10753 (Pending Client Verification): Snekku - SOMN3000053 double, but sales team issue apps correct
Muhammed Assyafiq Bin Ahmad Kamal
03:44 PM Production Ticket(ST) #10750 (Ticket Resolved): Snekku - user MC6, shown done upload, but 1 of sales order still not upload
Muhammed Assyafiq Bin Ahmad Kamal
03:42 PM Production Ticket(ST) #10759 (Pending Client Verification): Prima Asia - Setup Production Environment
Muhammed Assyafiq Bin Ahmad Kamal
03:41 PM Production Ticket(ST) #10759 (Support In Progress): Prima Asia - Setup Production Environment
Muhammed Assyafiq Bin Ahmad Kamal
02:34 PM Production Ticket(ST) #10759 (Ticket Resolved): Prima Asia - Setup Production Environment
Muhammed Assyafiq Bin Ahmad Kamal
 

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