Activity
From 17/10/2023 to 15/11/2023
15/11/2023
- 04:10 PM Production Ticket(ST) #10417: Goldcrest - import route plan in production environment
- Find out, not able to import due to data issues. It includes duplication and no customer relation to user. Escalate b...
- 11:21 AM Production Ticket(ST) #10417 (Pending Client Verification): Goldcrest - import route plan in production environment
- attached is the file after massage
- 11:11 AM Production Ticket(ST) #10422 (Pending Client Verification): Yuen Tung - Promo not working
- 11:10 AM Production Ticket(ST) #10422 (Support In Progress): Yuen Tung - Promo not working
14/11/2023
- 06:30 PM Production Ticket(ST) #10417 (Support In Progress): Goldcrest - import route plan in production environment
- select * from customer_to_user_relation where org_id ='goldcrest' and customer_id ='ED483C94E57547999580783F57F69F9A'...
- 09:59 AM Production Ticket(ST) #10417 (Ticket Resolved): Goldcrest - import route plan in production environment
- Afiq, need help to import this route plan for GC in production today, possible to complete today?
- 02:02 PM Production Ticket(ST) #10422 (Ticket Resolved): Yuen Tung - Promo not working
- [14/11/2023 12:45 PM] +60 17-991 7172: Hi...
[14/11/2023 12:48 PM] +60 17-991 7172: this was the setup made and in m...
07/11/2023
- 11:37 AM Production Ticket(ST) #10349 (Ticket Resolved): SFTP - www.datanory.com.my sftp not able to access from WinSCP
- 11:36 AM Production Ticket(ST) #10349 (Support In Progress): SFTP - www.datanory.com.my sftp not able to access from WinSCP
- 10:35 AM Production Ticket(ST) #10362 (Ticket Resolved): Yuentung - direction doesn’t direct to the real location
- do the update at customer location, remember to press 'submit' when done edit, the data will save inside the mobile, ...
- 10:34 AM Production Ticket(ST) #10362 (Support In Progress): Yuentung - direction doesn’t direct to the real location
- sanat:
ok thanks
and Admin need to approve
the changes... - 10:33 AM Production Ticket(ST) #10362 (Pending Client Feedback): Yuentung - direction doesn’t direct to the real location
- yes, need to update at customer level
another way to update the customer location is salesman using mobile app to up... - 10:32 AM Production Ticket(ST) #10362 (Support In Progress): Yuentung - direction doesn’t direct to the real location
- sanat:
@~Charles when did you last visit this customer? For the report from 01.10.2023 to 06.11.2023 I didn't find t... - 10:30 AM Production Ticket(ST) #10362 (Pending Client Verification): Yuentung - direction doesn’t direct to the real location
- !WhatsApp%20Image%202023-11-06%20at%201.49.40%20PM.jpeg!
- 10:28 AM Production Ticket(ST) #10362 (Support In Progress): Yuentung - direction doesn’t direct to the real location
- Will check and update you later
- 10:28 AM Production Ticket(ST) #10362: Yuentung - direction doesn’t direct to the real location
- Sanat:
Real location need to key in most of the customer we just maintained as 0. Because we never maintained it. Le... - 10:25 AM Production Ticket(ST) #10362 (Ticket Resolved): Yuentung - direction doesn’t direct to the real location
- !WhatsApp%20Image%202023-11-06%20at%2012.55.12%20PM.jpeg!
!WhatsApp%20Image%202023-11-06%20at%2012.55.14%20PM.jpeg!
...
03/11/2023
- 04:08 PM Production Ticket(ST) #10349 (Ticket Resolved): SFTP - www.datanory.com.my sftp not able to access from WinSCP
- 11:39 AM Production Ticket(ST) #10324 (Ticket Resolved): Yuen Tung - Could not find customer JB-2023-001 from rayan raaj login
02/11/2023
- 05:39 PM Production Ticket(ST) #10342 (Ticket Resolved): Yuentung - mobile collection issue
- user reply:
Figured out how to go to collection printing already. Need to fill and press auto fill then ok already
... - 05:38 PM Production Ticket(ST) #10342: Yuentung - mobile collection issue
- Hi @~Charles ,do user still have issue to proceed?
- 05:37 PM Production Ticket(ST) #10342 (Pending Client Feedback): Yuentung - mobile collection issue
- Hi @~Charles , please ask user key in anything as a remark
- 05:36 PM Production Ticket(ST) #10342 (Support In Progress): Yuentung - mobile collection issue
- 05:36 PM Production Ticket(ST) #10342 (Ticket Resolved): Yuentung - mobile collection issue
- !WhatsApp%20Image%202023-11-02%20at%2011.34.04%20AM.jpeg!
!WhatsApp%20Image%202023-11-02%20at%2011.34.03%20AM.jpeg!
... - 02:39 PM Production Ticket(ST) #10298 (Ticket Resolved): SFA Merchandising Implementation for Cocoaland Industry Sdn Bhd (Gradino Marketing Sdn Bhd)
- 02:38 PM Production Ticket(ST) #10298 (Support In Progress): SFA Merchandising Implementation for Cocoaland Industry Sdn Bhd (Gradino Marketing Sdn Bhd)
- 02:38 PM Production Ticket(ST) #10321 (Ticket Resolved): MCC - Unable to create new organization
- 02:37 PM Production Ticket(ST) #10321 (Support In Progress): MCC - Unable to create new organization
01/11/2023
- 07:16 PM Production Ticket(ST) #10322 (Ticket Resolved): Yuen Tung - INcharles000029-231026 mission from customer 300-E0016 collection
- data missing due to user did not upload transaction before perform download
- 07:15 PM Production Ticket(ST) #10322 (Pending Client Feedback): Yuen Tung - INcharles000029-231026 mission from customer 300-E0016 collection
- Hi @~Charles , want to check with you, did you change device on that day?
user reply:
Nope
Same device
we fou... - 07:13 PM Production Ticket(ST) #10322 (Support In Progress): Yuen Tung - INcharles000029-231026 mission from customer 300-E0016 collection
- 07:12 PM Production Ticket(ST) #10322 (Pending Client Verification): Yuen Tung - INcharles000029-231026 mission from customer 300-E0016 collection
- 07:10 PM Production Ticket(ST) #10322 (Support In Progress): Yuen Tung - INcharles000029-231026 mission from customer 300-E0016 collection
- 07:12 PM Production Ticket(ST) #10324 (Pending Client Verification): Yuen Tung - Could not find customer JB-2023-001 from rayan raaj login
- 07:10 PM Production Ticket(ST) #10324 (Support In Progress): Yuen Tung - Could not find customer JB-2023-001 from rayan raaj login
31/10/2023
- 06:41 PM Production Ticket(ST) #10324 (Ticket Resolved): Yuen Tung - Could not find customer JB-2023-001 from rayan raaj login
- Please check for me any setup issue when create this new customers. user inform not in his app
!WhatsApp%20Image%2... - 06:21 PM Production Ticket(ST) #10322 (Ticket Resolved): Yuen Tung - INcharles000029-231026 mission from customer 300-E0016 collection
- !WhatsApp%20Image%202023-10-31%20at%2017.49.08_7010946d.jpg!
!WhatsApp%20Image%202023-10-31%20at%2017.49.08_4d6cf436... - 06:19 PM Production Ticket(ST) #10321 (Ticket Resolved): MCC - Unable to create new organization
- After click add, there is no response from the portal
- 05:00 PM Production Ticket(ST) #10299 (Ticket Resolved): Yuen Tung - Request to remove Perak Customer from Charles
- 04:59 PM Production Ticket(ST) #10300 (Ticket Resolved): Yuen Tung - Request for duplicate customer to new users
30/10/2023
- 03:46 PM Production Ticket(ST) #10299 (Pending Client Verification): Yuen Tung - Request to remove Perak Customer from Charles
- 03:37 PM Production Ticket(ST) #10299 (Support In Progress): Yuen Tung - Request to remove Perak Customer from Charles
- 12:47 PM Production Ticket(ST) #10299 (Ticket Resolved): Yuen Tung - Request to remove Perak Customer from Charles
- Dear Afiq,
Based on our previous conversation, kindly assists to remove all the Perak Customer from Charles.
At... - 03:45 PM Production Ticket(ST) #10300 (Pending Client Verification): Yuen Tung - Request for duplicate customer to new users
- 03:37 PM Production Ticket(ST) #10300 (Support In Progress): Yuen Tung - Request for duplicate customer to new users
- 12:48 PM Production Ticket(ST) #10300 (Ticket Resolved): Yuen Tung - Request for duplicate customer to new users
- Dear Afiq,
As per our previous discussion, kindly assist to duplicate all LKA customer from the user Charles to th... - 12:46 PM Production Ticket(ST) #10298 (Ticket Resolved): SFA Merchandising Implementation for Cocoaland Industry Sdn Bhd (Gradino Marketing Sdn Bhd)
- Dear @Muhammed Assyafiq and @Wong Eng Soon,
1. Migration Datanory Merchandising Trial to Production Environment
...
25/10/2023
- 03:40 PM Production Ticket(ST) #10206 (Ticket Resolved): Request for duplicate customer to new users
- 03:00 PM Production Ticket(ST) #10261 (Pending Client Verification): Yuen Tung - Request to remove Warehouse goods transfer transaction
- 02:59 PM Production Ticket(ST) #10261 (Support In Progress): Yuen Tung - Request to remove Warehouse goods transfer transaction
- 02:52 PM Production Ticket(ST) #10261 (Ticket Resolved): Yuen Tung - Request to remove Warehouse goods transfer transaction
- Dear Afiq,
Based on our previous conversation, kindly assists to remove both the tick warehouse goods transfer tra...
23/10/2023
19/10/2023
- 03:17 PM Production Ticket(ST) #10217 (Support In Progress): OROMEO - Unable to login user 200007 and many other users
- 03:17 PM Production Ticket(ST) #10217 (Ticket Resolved): OROMEO - Unable to login user 200007 and many other users
- 09:25 AM Production Ticket(ST) #10206 (Pending Client Verification): Request for duplicate customer to new users
18/10/2023
- 03:07 PM Production Ticket(ST) #10206 (Support In Progress): Request for duplicate customer to new users
- Hi @Muhammad Arif Bin Ibrahim,
As discussed, please help to patch from back-end to replicate all customers handled... - 03:04 PM Production Ticket(ST) #10206 (Ticket Resolved): Request for duplicate customer to new users
- Dear Afiq,
Based on our previous conversation, kindly assist to duplicate all KL branch customer from the user Cha...
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