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From 10/10/2023 to 08/11/2023

07/11/2023

11:37 AM Production Ticket(ST) #10349 (Ticket Resolved): SFTP - www.datanory.com.my sftp not able to access from WinSCP
Muhammed Assyafiq Bin Ahmad Kamal
11:36 AM Production Ticket(ST) #10349 (Support In Progress): SFTP - www.datanory.com.my sftp not able to access from WinSCP
Muhammed Assyafiq Bin Ahmad Kamal
10:35 AM Production Ticket(ST) #10362 (Ticket Resolved): Yuentung - direction doesn’t direct to the real location
do the update at customer location, remember to press 'submit' when done edit, the data will save inside the mobile, ... Goy Chong Yu
10:34 AM Production Ticket(ST) #10362 (Support In Progress): Yuentung - direction doesn’t direct to the real location
sanat:
ok thanks
and Admin need to approve
the changes...
Goy Chong Yu
10:33 AM Production Ticket(ST) #10362 (Pending Client Feedback): Yuentung - direction doesn’t direct to the real location
yes, need to update at customer level
another way to update the customer location is salesman using mobile app to up...
Goy Chong Yu
10:32 AM Production Ticket(ST) #10362 (Support In Progress): Yuentung - direction doesn’t direct to the real location
sanat:
@~Charles when did you last visit this customer? For the report from 01.10.2023 to 06.11.2023 I didn't find t...
Goy Chong Yu
10:30 AM Production Ticket(ST) #10362 (Pending Client Verification): Yuentung - direction doesn’t direct to the real location
!WhatsApp%20Image%202023-11-06%20at%201.49.40%20PM.jpeg!
Goy Chong Yu
10:28 AM Production Ticket(ST) #10362 (Support In Progress): Yuentung - direction doesn’t direct to the real location
Will check and update you later Goy Chong Yu
10:28 AM Production Ticket(ST) #10362: Yuentung - direction doesn’t direct to the real location
Sanat:
Real location need to key in most of the customer we just maintained as 0. Because we never maintained it. Le...
Goy Chong Yu
10:25 AM Production Ticket(ST) #10362 (Ticket Resolved): Yuentung - direction doesn’t direct to the real location
!WhatsApp%20Image%202023-11-06%20at%2012.55.12%20PM.jpeg!
!WhatsApp%20Image%202023-11-06%20at%2012.55.14%20PM.jpeg!
...
Goy Chong Yu

03/11/2023

04:08 PM Production Ticket(ST) #10349 (Ticket Resolved): SFTP - www.datanory.com.my sftp not able to access from WinSCP
Muhammed Assyafiq Bin Ahmad Kamal
11:39 AM Production Ticket(ST) #10324 (Ticket Resolved): Yuen Tung - Could not find customer JB-2023-001 from rayan raaj login
Goy Chong Yu

02/11/2023

05:39 PM Production Ticket(ST) #10342 (Ticket Resolved): Yuentung - mobile collection issue
user reply:
Figured out how to go to collection printing already. Need to fill and press auto fill then ok already
...
Goy Chong Yu
05:38 PM Production Ticket(ST) #10342: Yuentung - mobile collection issue
Hi @~Charles ,do user still have issue to proceed? Goy Chong Yu
05:37 PM Production Ticket(ST) #10342 (Pending Client Feedback): Yuentung - mobile collection issue
Hi @~Charles , please ask user key in anything as a remark Goy Chong Yu
05:36 PM Production Ticket(ST) #10342 (Support In Progress): Yuentung - mobile collection issue
Goy Chong Yu
05:36 PM Production Ticket(ST) #10342 (Ticket Resolved): Yuentung - mobile collection issue
!WhatsApp%20Image%202023-11-02%20at%2011.34.04%20AM.jpeg!
!WhatsApp%20Image%202023-11-02%20at%2011.34.03%20AM.jpeg!
...
Goy Chong Yu
02:39 PM Production Ticket(ST) #10298 (Ticket Resolved): SFA Merchandising Implementation for Cocoaland Industry Sdn Bhd (Gradino Marketing Sdn Bhd)
Muhammed Assyafiq Bin Ahmad Kamal
02:38 PM Production Ticket(ST) #10298 (Support In Progress): SFA Merchandising Implementation for Cocoaland Industry Sdn Bhd (Gradino Marketing Sdn Bhd)
Muhammed Assyafiq Bin Ahmad Kamal
02:38 PM Production Ticket(ST) #10321 (Ticket Resolved): MCC - Unable to create new organization
Muhammed Assyafiq Bin Ahmad Kamal
02:37 PM Production Ticket(ST) #10321 (Support In Progress): MCC - Unable to create new organization
Muhammed Assyafiq Bin Ahmad Kamal

01/11/2023

07:16 PM Production Ticket(ST) #10322 (Ticket Resolved): Yuen Tung - INcharles000029-231026 mission from customer 300-E0016 collection
data missing due to user did not upload transaction before perform download Goy Chong Yu
07:15 PM Production Ticket(ST) #10322 (Pending Client Feedback): Yuen Tung - INcharles000029-231026 mission from customer 300-E0016 collection
Hi @~Charles , want to check with you, did you change device on that day?
user reply:
Nope
Same device
we fou...
Goy Chong Yu
07:13 PM Production Ticket(ST) #10322 (Support In Progress): Yuen Tung - INcharles000029-231026 mission from customer 300-E0016 collection
Goy Chong Yu
07:12 PM Production Ticket(ST) #10322 (Pending Client Verification): Yuen Tung - INcharles000029-231026 mission from customer 300-E0016 collection
Goy Chong Yu
07:10 PM Production Ticket(ST) #10322 (Support In Progress): Yuen Tung - INcharles000029-231026 mission from customer 300-E0016 collection
Goy Chong Yu
07:12 PM Production Ticket(ST) #10324 (Pending Client Verification): Yuen Tung - Could not find customer JB-2023-001 from rayan raaj login
Goy Chong Yu
07:10 PM Production Ticket(ST) #10324 (Support In Progress): Yuen Tung - Could not find customer JB-2023-001 from rayan raaj login
Goy Chong Yu

31/10/2023

06:41 PM Production Ticket(ST) #10324 (Ticket Resolved): Yuen Tung - Could not find customer JB-2023-001 from rayan raaj login
Please check for me any setup issue when create this new customers. user inform not in his app
!WhatsApp%20Image%2...
Muhammed Assyafiq Bin Ahmad Kamal
06:21 PM Production Ticket(ST) #10322 (Ticket Resolved): Yuen Tung - INcharles000029-231026 mission from customer 300-E0016 collection
!WhatsApp%20Image%202023-10-31%20at%2017.49.08_7010946d.jpg!
!WhatsApp%20Image%202023-10-31%20at%2017.49.08_4d6cf436...
Muhammed Assyafiq Bin Ahmad Kamal
06:19 PM Production Ticket(ST) #10321 (Ticket Resolved): MCC - Unable to create new organization
After click add, there is no response from the portal Muhammed Assyafiq Bin Ahmad Kamal
05:00 PM Production Ticket(ST) #10299 (Ticket Resolved): Yuen Tung - Request to remove Perak Customer from Charles
Goy Chong Yu
04:59 PM Production Ticket(ST) #10300 (Ticket Resolved): Yuen Tung - Request for duplicate customer to new users
Goy Chong Yu

30/10/2023

03:46 PM Production Ticket(ST) #10299 (Pending Client Verification): Yuen Tung - Request to remove Perak Customer from Charles
Goy Chong Yu
03:37 PM Production Ticket(ST) #10299 (Support In Progress): Yuen Tung - Request to remove Perak Customer from Charles
Goy Chong Yu
12:47 PM Production Ticket(ST) #10299 (Ticket Resolved): Yuen Tung - Request to remove Perak Customer from Charles
Dear Afiq,
Based on our previous conversation, kindly assists to remove all the Perak Customer from Charles.
At...
Muhammed Assyafiq Bin Ahmad Kamal
03:45 PM Production Ticket(ST) #10300 (Pending Client Verification): Yuen Tung - Request for duplicate customer to new users
Goy Chong Yu
03:37 PM Production Ticket(ST) #10300 (Support In Progress): Yuen Tung - Request for duplicate customer to new users
Goy Chong Yu
12:48 PM Production Ticket(ST) #10300 (Ticket Resolved): Yuen Tung - Request for duplicate customer to new users
Dear Afiq,
As per our previous discussion, kindly assist to duplicate all LKA customer from the user Charles to th...
Muhammed Assyafiq Bin Ahmad Kamal
12:46 PM Production Ticket(ST) #10298 (Ticket Resolved): SFA Merchandising Implementation for Cocoaland Industry Sdn Bhd (Gradino Marketing Sdn Bhd)
Dear @Muhammed Assyafiq and @Wong Eng Soon,
1. Migration Datanory Merchandising Trial to Production Environment
...
Muhammed Assyafiq Bin Ahmad Kamal

25/10/2023

03:40 PM Production Ticket(ST) #10206 (Ticket Resolved): Request for duplicate customer to new users
Muhammad Arif
03:00 PM Production Ticket(ST) #10261 (Pending Client Verification): Yuen Tung - Request to remove Warehouse goods transfer transaction
Muhammed Assyafiq Bin Ahmad Kamal
02:59 PM Production Ticket(ST) #10261 (Support In Progress): Yuen Tung - Request to remove Warehouse goods transfer transaction
Muhammed Assyafiq Bin Ahmad Kamal
02:52 PM Production Ticket(ST) #10261 (Ticket Resolved): Yuen Tung - Request to remove Warehouse goods transfer transaction
Dear Afiq,
Based on our previous conversation, kindly assists to remove both the tick warehouse goods transfer tra...
Muhammed Assyafiq Bin Ahmad Kamal

23/10/2023

02:52 PM Production Ticket(ST) #10217 (Ticket Resolved): OROMEO - Unable to login user 200007 and many other users
Muhammed Assyafiq Bin Ahmad Kamal

19/10/2023

03:17 PM Production Ticket(ST) #10217 (Support In Progress): OROMEO - Unable to login user 200007 and many other users
Muhammed Assyafiq Bin Ahmad Kamal
03:17 PM Production Ticket(ST) #10217 (Ticket Resolved): OROMEO - Unable to login user 200007 and many other users
Muhammed Assyafiq Bin Ahmad Kamal
09:25 AM Production Ticket(ST) #10206 (Pending Client Verification): Request for duplicate customer to new users
Muhammad Arif

18/10/2023

03:07 PM Production Ticket(ST) #10206 (Support In Progress): Request for duplicate customer to new users
Hi @Muhammad Arif Bin Ibrahim,
As discussed, please help to patch from back-end to replicate all customers handled...
Muhammad Arif
03:04 PM Production Ticket(ST) #10206 (Ticket Resolved): Request for duplicate customer to new users
Dear Afiq,
Based on our previous conversation, kindly assist to duplicate all KL branch customer from the user Cha...
Muhammad Arif
 

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