Production Ticket(ST) #11157
Updated by Muhammed Azhar Mohamed Maideen 6 months ago
this escalation assisted by arif and chong this root cause there is calculation is incorrect in cancel collection part that is the root cause that the data is not able to insert in actual data
already patched data where it was stucked in di table and there is no presence in actual data
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This issue happen because there is an error while the engine doing the collection calculation on invoice that have cancel amount before. The error is the engine include the cancel amount in calculation.
Currently we already correct the amount and our tech team is working on fixing the calculation
Root cause- incorrect calcutation on cancel calculation
already patched data where it was stucked in di table and there is no presence in actual data
---
This issue happen because there is an error while the engine doing the collection calculation on invoice that have cancel amount before. The error is the engine include the cancel amount in calculation.
Currently we already correct the amount and our tech team is working on fixing the calculation
Root cause- incorrect calcutation on cancel calculation