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Production Ticket(ST) #9782

Unity Fresh Supply Sdn Bhd - Receive Payment Wrong Calculation (Credit Note not deducted)

Added by Muhammed Assyafiq Bin Ahmad Kamal about 1 year ago. Updated about 1 year ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Start date:
17/08/2023
Due date:
25/08/2023
% Done:

100%

Estimated time:
Job Remark:
Ticket Logged Date:
17/08/2023
Ticket No.:
Related Ticket ID:
Type:
SLA Initial Response:
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
Resolution:

Issue fix by principle

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Guidance or help by :
None

Description

this invoice got 1 credit note and 1 sales return


Outstanding supposed be RM 110.50

but when I make payment it become RM 126.50

0501743d-b60f-434c-a111-4a61b66a6816.jpg (150 KB) 0501743d-b60f-434c-a111-4a61b66a6816.jpg Muhammed Assyafiq Bin Ahmad Kamal, 17/08/2023 11:16 AM
e9b0840d-291c-403c-885a-04fd430631d9.jpg (38.5 KB) e9b0840d-291c-403c-885a-04fd430631d9.jpg Muhammed Assyafiq Bin Ahmad Kamal, 17/08/2023 11:16 AM
0d9e3f22-bae4-470c-8f07-88749313ef4f.jpg (145 KB) 0d9e3f22-bae4-470c-8f07-88749313ef4f.jpg Muhammed Assyafiq Bin Ahmad Kamal, 17/08/2023 11:16 AM
0d9e3f22-bae4-470c-8f07-88749313ef4f.jpg (145 KB) 0d9e3f22-bae4-470c-8f07-88749313ef4f.jpg Muhammed Assyafiq Bin Ahmad Kamal, 17/08/2023 11:16 AM

History

#1 Updated by Muhammed Assyafiq Bin Ahmad Kamal about 1 year ago

  • Tracker changed from Production Bug(TT) to Production Ticket(ST)
  • Status changed from Assigned To to Support In Progress
  • Ticket Logged Date set to 17/08/2023

#2 Updated by Muhammed Assyafiq Bin Ahmad Kamal about 1 year ago

  • Subject changed from Unity Fresh Supply Sdn Bhd - Whatsapp Escalation - to Unity Fresh Supply Sdn Bhd - Receive Payment Wrong Calculation (Credit Note not deducted)
  • Status changed from Support In Progress to Escalated to 3rd Party
  • % Done changed from 0 to 50

#3 Updated by Muhammed Assyafiq Bin Ahmad Kamal about 1 year ago

  • Due date changed from 23/08/2023 to 25/08/2023

#4 Updated by Muhammed Assyafiq Bin Ahmad Kamal about 1 year ago

  • Status changed from Escalated to 3rd Party to Ticket Resolved
  • % Done changed from 50 to 100
  • Resolution updated (diff)

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