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Production Ticket(ST) #9781

T Maker Sdn Bhd - Whatsapp Escalation - 2 issue that require checking

Added by Muhammed Assyafiq Bin Ahmad Kamal about 1 year ago. Updated about 1 year ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Assignee:
Muhammed Assyafiq Bin Ahmad Kamal
Start date:
17/08/2023
Due date:
25/08/2023
% Done:

100%

Estimated time:
Job Remark:
Ticket Logged Date:
17/08/2023
Ticket No.:
Related Ticket ID:
Type:
SLA Initial Response:
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
Resolution:

Hi,
Root cause found and fixed. Please verify and let us know if problem still persist.
Was happen when user re-edit the created invoice.

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Guidance or help by :
None

Description

user ID :
Password : Password01

1. Note sometime missing in invoice print


2. Print receipt exceed half page


51b7ba39-7472-423f-a993-eb3f2d387bc0.jpg (71.5 KB) 51b7ba39-7472-423f-a993-eb3f2d387bc0.jpg Muhammed Assyafiq Bin Ahmad Kamal, 17/08/2023 11:14 AM
c55620a2-47e4-451f-b98e-ad2cc79f5335.jpg (75.3 KB) c55620a2-47e4-451f-b98e-ad2cc79f5335.jpg Muhammed Assyafiq Bin Ahmad Kamal, 17/08/2023 11:14 AM
ae2a3a91-49ce-4271-8ed2-62b4ec205d2d.jpg (79.3 KB) ae2a3a91-49ce-4271-8ed2-62b4ec205d2d.jpg Muhammed Assyafiq Bin Ahmad Kamal, 17/08/2023 11:14 AM
9c732c26-5742-4b85-b655-ccc3ae4a78f5.jpg (80.1 KB) 9c732c26-5742-4b85-b655-ccc3ae4a78f5.jpg Muhammed Assyafiq Bin Ahmad Kamal, 17/08/2023 11:14 AM

History

#1 Updated by Muhammed Assyafiq Bin Ahmad Kamal about 1 year ago

  • Status changed from Assigned To to Support In Progress

#2 Updated by Muhammed Assyafiq Bin Ahmad Kamal about 1 year ago

  • Status changed from Support In Progress to Escalated to 3rd Party
  • % Done changed from 0 to 70

#3 Updated by Muhammed Assyafiq Bin Ahmad Kamal about 1 year ago

  • Status changed from Escalated to 3rd Party to Support In Progress
  • % Done changed from 70 to 90
  • Ticket Logged Date set to 17/08/2023

#4 Updated by Muhammed Assyafiq Bin Ahmad Kamal about 1 year ago

  • Due date changed from 23/08/2023 to 25/08/2023
  • Status changed from Support In Progress to Escalated to 3rd Party

Hi Leong,

Thank you and customer verified that non-signature print out are printing fine now. But for one with signature still facing the issue:

#5 Updated by Muhammed Assyafiq Bin Ahmad Kamal about 1 year ago

  • Status changed from Escalated to 3rd Party to Pending Client Verification
  • % Done changed from 90 to 100
  • Resolution updated (diff)

Dear Leong,

Company : T Maker Sdn Bhd
Username :
Password : Password01

As above, user find out that their payment terms note sometimes went missing when printing sales invoice. The sample for this issue is invoice T23/08/0056 below :

While the Payment Terms note that being setup by user are :

But some invoices are working fine as this sample invoice T23/08/0059 :

Another issue :

Dear Leong,

Company : T Maker Sdn Bhd
Username :
Password : Password01

As above, user find out that their payment receipt printing suddenly exceed half page and we understand from user that it was working fine previously. We are seeking your advice to further check the receipt margin/alignment to resolve this matter.

Sample receipt : OR22/12/023

#6 Updated by Muhammed Assyafiq Bin Ahmad Kamal about 1 year ago

  • Status changed from Pending Client Verification to Ticket Resolved

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