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Production Ticket(ST) #9775

Polytef Sdn Bhd - Whatsapp Escalation - E signature and company bank details on printing

Added by Muhammed Assyafiq Bin Ahmad Kamal about 1 year ago. Updated about 1 year ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Assignee:
Muhammed Assyafiq Bin Ahmad Kamal
Start date:
17/08/2023
Due date:
04/09/2023
% Done:

100%

Estimated time:
Job Remark:
Ticket Logged Date:
17/08/2023
Ticket No.:
Related Ticket ID:
Type:
SLA Initial Response:
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
Resolution:

Ticket closed due to no response from user.

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Guidance or help by :
None

History

#1 Updated by Muhammed Assyafiq Bin Ahmad Kamal about 1 year ago

  • Status changed from Assigned To to Support In Progress

#2 Updated by Muhammed Assyafiq Bin Ahmad Kamal about 1 year ago

  • Subject changed from Whatsapp Escalation - E signature and company bank details on printing to Polytef Sdn Bhd - Whatsapp Escalation - E signature and company bank details on printing
  • Status changed from Support In Progress to Pending Client Feedback
  • % Done changed from 0 to 100

Current Status : Pending customer to provide the signature.

[3:04 pm, 11/08/2023] +60 16-976 7356: Hello, any update?
For the Finance 365 system e-signature?
[5:18 pm, 11/08/2023] mccsupport: Hi, as check with our principle. There is no E signature feature in Finance365
[3:07 pm, 16/08/2023] +60 16-976 7356: How about if add in company bank details?
[9:13 am, 17/08/2023] mccsupport: Morning sir, our principal mentioned that they can setup 1 signature for 1 company.
[9:13 am, 17/08/2023] mccsupport: You just need to provide the signature and they will setup it
[9:14 am, 17/08/2023] mccsupport: May i know you from which company ?
[10:27 am, 17/08/2023] +60 16-976 7356: Polytef Sdn Bhd
[10:27 am, 17/08/2023] +60 16-976 7356: How about this?
[10:58 am, 17/08/2023] mccsupport: We are sorry sir, there is no customization for the company bank details into printed files
[11:09 am, 17/08/2023] mccsupport: Let us know if you require to add 1 signature and do provide the file for our principle to setup.

#3 Updated by Muhammed Assyafiq Bin Ahmad Kamal about 1 year ago

  • Due date changed from 22/08/2023 to 25/08/2023

Still no feedback from customer , follow up until 25th August 2023

#4 Updated by Muhammed Assyafiq Bin Ahmad Kamal about 1 year ago

  • Due date changed from 25/08/2023 to 04/09/2023
  • Status changed from Pending Client Feedback to Ticket Resolved
  • Resolution updated (diff)

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