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Production Ticket(ST) #9670

Direct Escalation - Mobile transactions from user 200014 - TEO ANN SIANG not showing in Merchandiser Monthly Productivity Report (1 july to 4 august 2023)

Added by Muhammed Assyafiq Bin Ahmad Kamal about 1 year ago. Updated about 1 year ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Start date:
04/08/2023
Due date:
08/08/2023
% Done:

100%

Estimated time:
Job Remark:
Ticket Logged Date:
04/08/2023
Ticket No.:
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Type:
SLA Initial Response:
SLA Delivery:
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Issue Reoccurance#:
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Resolution:

Find out the issue is due to MAP_Setting table was not configured for OROMEO. Hence the value of closing day are not determined for the report calculation.

Resolved by configre closing based on julies closing setup temporarily until Louise advise OROMEO monthly closing date.

Requester ExpectedDeliveryDate:
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None


Description

Header ID :

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d93dd654-1f3d-4570-90e4-d55d309c8e4c
b5efd6d3-b14e-4f11-b146-75e9bc2982d1
b5efd6d3-b14e-4f11-b146-75e9bc2982d1
b5efd6d3-b14e-4f11-b146-75e9bc2982d1
b5efd6d3-b14e-4f11-b146-75e9bc2982d1

History

#1 Updated by Muhammed Assyafiq Bin Ahmad Kamal about 1 year ago

  • Status changed from Assigned To to Support In Progress

#2 Updated by Muhammed Assyafiq Bin Ahmad Kamal about 1 year ago

  • Status changed from Support In Progress to Pending Client Verification
  • % Done changed from 0 to 100
  • Resolution updated (diff)

#3 Updated by Muhammed Assyafiq Bin Ahmad Kamal about 1 year ago

  • Status changed from Pending Client Verification to Ticket Resolved

Issue resolved confirmation received

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