FAV_365 » Express365

[3:27 pm, 28/07/2023] mccsupport: We have feedback from support. As per check the pending payment shown dashboard is correct.
[3:27 pm, 28/07/2023] mccsupport: Supplier Debit Notes will show as pending payment as it is the amount buyer owe to seller
[3:28 pm, 28/07/2023] mccsupport: While in contrary Supplier Credit Notes is shown under collection as it is the amount seller owe to buyer
[3:29 pm, 28/07/2023] +60 11-2113 7808: but it not should be for contra for other payment because the debit notes for cancelling cheque
[3:31 pm, 28/07/2023] mccsupport: You mean cancelling your payment cheque to that supplier ? if yes, then it should show as pending payment to the supplier
[3:32 pm, 28/07/2023] +60 11-2113 7808: Yes but we already make another payment
[3:33 pm, 28/07/2023] +60 11-2113 7808: So how I want to do the clear this one from my dashboard
[3:34 pm, 28/07/2023] mccsupport: You will need to go to list of supplier debit notes. Tick on the box to the most left on the debit notes that you wanted to remove. Click on "Delete Selected Record(s)" button
[3:35 pm, 28/07/2023] +60 11-2113 7808: It not will effect our bank reconciliations
[3:35 pm, 28/07/2023] +60 11-2113 7808: Because already clear here
[3:44 pm, 28/07/2023] mccsupport: yes it will affect your bank reconciliation as the DN will be removed from system
[3:46 pm, 28/07/2023] +60 11-2113 7808: So what should I do to remove that thing without effect on my bank reconciliations
[3:46 pm, 28/07/2023] mccsupport: You will need to remove both your bank recon and the debit notes in order to clear both
[3:47 pm, 28/07/2023] mccsupport: may i know if the new payment made for the cancelled cheque has been created in E365 ?
[3:48 pm, 28/07/2023] +60 11-2113 7808: Yes but in another amounts
[3:49 pm, 28/07/2023] mccsupport: supposed the new payment has to be made to the Debit Notes that you created
[3:49 pm, 28/07/2023] mccsupport: we suspect the new payment are use under different invoice
[3:51 pm, 28/07/2023] +60 11-2113 7808: This happens when I do not already work here but when I come here my boss inquires about this case so he doesn't want the thing on the dashboard ...
[3:51 pm, 28/07/2023] +60 11-2113 7808: So I also don't have an answer to your question
[3:54 pm, 28/07/2023] mccsupport: Example of Cancelled Cheque scenario :

1st Supplier Invoice ABC amount is 450
2nd You made payment amount 450 in cheque to Invoice ABC
3rd The cheque was cancelled by bank/buyer
4th Debit note was created in E365 since supplier inform haven't received the payment >> This will show pending payment in dashboard
5th New payment made must select the Debit Note created on 4th activity above >> This will clear the pending payment in dashboard
[3:55 pm, 28/07/2023] mccsupport: It could be that the new payment havent keyed in into the system OR it was made under different invoice. Possible also someone create a new invoice and made payment to it.
[3:56 pm, 28/07/2023] mccsupport: We suggest you trace back the payment made 2nd time and check from there
[3:57 pm, 28/07/2023] +60 11-2113 7808: But why already tick on bank recon but still appear on dashboard
[4:02 pm, 28/07/2023] mccsupport: Bank reconcile is correcting your bank statement record and has no impact on your sales transactions
[4:03 pm, 28/07/2023] mccsupport: debit notes and payments are sales/purchase transactions

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