FAV_365 » Express365

Dear Susan,

Thank you for your email below.

We have reviewed the quotation and the sample screen, please find our feedback/queries as follows:-

1. If we understand correctly, once we activate the “add-on” for instalment plan, we will be able to “add new payment term” for Instalment plan in Payment term as shown in photo no. 1
2. In “Select Payment term and configure instalment”, although we not sure how the system split the amount into 5 months (don’t seems there is a button to select no. of month), we believe the system allow/ it can be fully customize the repayment period (I.e. into the number of months that we select the system will auto divide equally the amount).
3. “Print out invoice”, we would like to feedback that the page 1 have a lot of blank space (I.e. only 1 item) and cause the repayment schedule shift into page 2. We feel that it will cause paper wastage and it will be ideal if it can be fit into one page instead of two. (exception where the repayment period is too long (I.e. 24months) and no choice but to show in page 2).
4. What mean by “Muted Instalment” In “Instalment report”?
5. In this “Instalment Report”, It shows all the details of each instalment plan of each customer, and it is fine. But, we also need a “Executive Summary” that allow us to print the listing of the customer who have overdue payment for certain month (say last month), this will allow our staff to have very quick info to take further action (I.e. send reminder to customer for payment).
6. In this “instalment report” that you shared, probably the system is not finalised yet, as it shows the payment due as of 25/08/2015, yet the report shows all the instalment details I.e. even for 2023. We would like the system also can shows the report on the “due date” rather than reporting instalment plan for the entire period to-date (I.e. not to show those have not overdue yet).
7. We assume that we cannot have a test run before any payment made.
8. We note that there will be a system discussion and service support after this “add-on” become available, can we request that after we activate the “add-on”, we can test the add-on and provide feedback to ensure that this add-on is fit nicely to our operation/business needs. This feedback may not be additional feature but rather to fine-tune the add-on existing feature I suppose.

Hope to hear from you soon.