Production Ticket(ST) #9381
Whatsapp Escalation - Ai from IDM : Debit note for cancellation which already recon but still appear at Express 365 dashboard
100%
Simulate and cross check with Teo. Revert to user to further check their supplier invoice. Inquiry attended and case closed.
None
Description
[11:49 am, 16/06/2023] +60 11-2113 7808: Hai I from Idm
[11:51 am, 16/06/2023] +60 11-2113 7808: I want to get advise how to I remove this one from here because this one debit note for cancellation and already recon but why still appear here
[0:41 pm, 16/06/2023] mccsupport: Hi Sir, we'll check and get back to you on the resolution. Please allow some time for us to feedback after lunch time. Thank you
[0:45 pm, 16/06/2023] mccsupport: sorry, may we confirm with you this DN appear in which page ? also which application Express365 or Finance365
[0:48 pm, 16/06/2023] +60 11-2113 7808: Express365
[0:48 pm, 16/06/2023] +60 11-2113 7808: Appear at dashboard
[0:49 pm, 16/06/2023] mccsupport: Ok noted sir, thank you for the information. We will simulate and check on your inquiry and revert soonest possible
[0:49 pm, 16/06/2023] +60 11-2113 7808: Thank
History
#1 Updated by Muhammed Assyafiq Bin Ahmad Kamal over 1 year ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammed Assyafiq Bin Ahmad Kamal over 1 year ago
- Status changed from Support In Progress to Ticket Resolved
- % Done changed from 0 to 100
- Resolution updated (diff)