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Production Ticket(ST) #9368

FSMS: 2389011 JTIHQ Retail Xcellence Van History Disappear

Added by Goy Chong Yu over 1 year ago. Updated over 1 year ago.

Status:
Ticket Resolved
Priority:
P2 - High
Assignee:
Goy Chong Yu
Start date:
13/06/2023
Due date:
15/06/2023
% Done:

0%

Estimated time:
Job Remark:
Ticket Logged Date:
13/06/2023
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
13/06/2023
SLA Delivery:
14/06/2023
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
13/06/2023
Resolution:

-

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Description

Dear Crenergy Team,

Subject : FSMS: 2389011 JTIHQ Retail Xcellence Van History Disappear
Analyst :Masita
FSMS : 2389011

Date Reported : 13/06/2023
Distributor : JTIHQ
Reported By : Chee Wan
Contact No : 603 2087 6896/6012 2155679

Description : Kindly assist to check on Retail Xcellence, Van code selection disappear each time exit the application or check history. User have to select the vans again.

History

#1 Updated by Goy Chong Yu over 1 year ago

  • Due date changed from 14/06/2023 to 15/06/2023

Hi CTC,

Noted on the escalation. We will check on it and revert back in soonest possible.

#2 Updated by Goy Chong Yu over 1 year ago

  • Status changed from Assigned To to Support In Progress

#3 Updated by Goy Chong Yu over 1 year ago

  • Status changed from Support In Progress to Pending Client Verification

#4 Updated by Goy Chong Yu over 1 year ago

  • Status changed from Pending Client Verification to Ticket Resolved
  • Actual Initial Response set to 13/06/2023
  • Resolution updated (diff)

Chee Wan reply:
Thanks @Cris Neoh.

Hi CTC,

You may close the INC.

CTC reply:
Hi Chee Wan/ Crenergy,

Noted and we will close this ticket.

Thank you.

Regards,
Kogila Kanasan.
MY Service Desk

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