Project

General

Profile

Production Ticket(ST) #8710

Design MS Form and automate new customer creation escalation

Added by Muhammed Assyafiq Bin Ahmad Kamal over 1 year ago. Updated over 1 year ago.

Status:
Ticket Resolved
Priority:
P5 - Feature Request
Assignee:
Muhammed Assyafiq Bin Ahmad Kamal
Start date:
28/02/2023
Due date:
13/03/2023
% Done:

100%

Estimated time:
Job Remark:
Ticket Logged Date:
28/02/2023
Ticket No.:
Related Ticket ID:
Type:
SLA Initial Response:
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
28/02/2023
Resolution:

Dear Jann,

We create a new form for new datanory customers. However, for the user list, sku list and customer master data we could not use upload features as this form will be shared to external users. Hence those 3 files, customer still need to send separately to sales team.

Please find attached for the template of user, sku and customer master data. Here list the MS form link : https://forms.office.com/r/Nde6GJRfc5

At the moment, we only automate this form to send an email requesting setup after it was submitted by customer. All the MS form information are sent as attachments in the email. You may refer attached for the sample email.

Please go through and advise if require further improvements. Feel free to filled up the form for testing.

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

History

#1 Updated by Muhammed Assyafiq Bin Ahmad Kamal over 1 year ago

  • Due date changed from 07/03/2023 to 13/03/2023
  • Status changed from Assigned To to Support In Progress

#2 Updated by Muhammed Assyafiq Bin Ahmad Kamal over 1 year ago

  • Status changed from Support In Progress to Ticket Resolved
  • % Done changed from 0 to 100
  • Actual Initial Response set to 28/02/2023
  • Resolution updated (diff)

Also available in: Atom PDF