Production Ticket(ST) #12299
KYMMSENG UAT - sales order got apply promotion but after approved no more promotion
1) Check the transaction using profiler to find the data detail.
2) Escalate to level 3. https://app.clickup.com/t/9018039480/TK-920
Root cause: Data in txn_sales_order_promo is deleted when sales order is approved
None
Description
[17:57, 26/07/2024] Boon MCC: Hi Arif, this sales order I got apply promotion, SOSR01000162-240726, in approval page can still see the promo. But after approved no more promotion
[17:57, 26/07/2024] Boon MCC: the invoice generate also no promo, INKSMS000113-240726
History
#1 Updated by Rashdan Hussin about 2 months ago
- File 0de58d6c-e544-4f30-90ff-e0bef1e6817e.jpg 0de58d6c-e544-4f30-90ff-e0bef1e6817e.jpg added
- File 50165aa3-24b9-400a-93cd-99c6969c9975.jpg 50165aa3-24b9-400a-93cd-99c6969c9975.jpg added
- Status changed from Assigned To to Support In Progress
Testing finding:
- test using suntory uat
- create sales order and take promotion then upload
- approve the sales order in web
- found that the sales order promotion missing once approved
Sample data:
- SOSR01000162-240726
- SOSR03000026-240727
- SOSR03000027-240727
#2 Updated by Rashdan Hussin about 2 months ago
- Due date changed from 30/07/2024 to 29/07/2024
- Status changed from Support In Progress to Escalated to Level 3
- Priority changed from P3 - Medium to P2 - High
- % Done changed from 0 to 50
- SLA Delivery changed from 30/07/2024 to 29/07/2024
- Resolution updated (diff)
#3 Updated by Rashdan Hussin about 2 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
#4 Updated by Rashdan Hussin about 2 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 50 to 100
- Actual Initial Response set to 27/07/2024