Production Ticket(ST) #12284
Express365 - User Enquiry
Job Remark:
Ticket Logged Date:
23/07/2024
Ticket No.:
Related Ticket ID:
Type:
User Enquiry & Clarification
SLA Initial Response:
23/07/2024
SLA Delivery:
26/07/2024
Esclation Time:
25/07/2024
Issue Reoccurance#:
Actual Initial Response:
25/07/2024
Resolution:
problem: user enquiry
root cause: user enquiry
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Guidance or help by :
None
Description
based on phone call, we understand that user current is using E365 is doing for open invoice
and now have 4 year data in E365 with profit and loss
- For now they plan and want to do finance report, but only show 2024 data in pro and loss
clarify with user said current is practicing the export data from E365 and import data into UBS accounting system.
Question: is that any solution to see the finance report/ P&L report in E365 system, regardless the past year data.
- User would like to increase the user account in E365 system, as user understand to add 1 user account have to pay RM25 per year. is there any discount for it?
user just pay the subscription recent july.
Company: Uxis Mobile enterprise
uxismobile@gmail.com
BOEYNG01
History
#1 Updated by Alfred Tan 2 months ago
- Status changed from Assigned To to Support In Progress
Hi, for your information
I have checked the price for add up to 10 users will need total RM3,291.84 per year
current have another package with 15 users total RM3,227.04 per year
#2 Updated by Alfred Tan 2 months ago
- % Done changed from 0 to 40
For opening the chart of account, please refer to 'cash and bank details' module
#3 Updated by Alfred Tan 2 months ago
- Status changed from Support In Progress to Pending Client Verification
- % Done changed from 40 to 100
- Resolution updated (diff)
#4 Updated by Alfred Tan about 2 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- Esclation Time set to 25/07/2024
- Actual Initial Response set to 25/07/2024