Production Ticket(ST) #12270
KYMMSENG - Error happen when import customer into Datanory
Job Remark:
Ticket Logged Date:
20/07/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
20/07/2024
SLA Delivery:
23/07/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
20/07/2024
Resolution:
1) Check the customer import sp using process id.
2) Check which line cause the duplicate.
3) Found that customer duplicate when inner join with mst_invoice_discount by tenant id.
4) Escalate to level 3. https://app.clickup.com/t/9018039480/TK-850
Root cause: Sp issue.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
History
#1 Updated by Rashdan Hussin 2 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 2 months ago
- Status changed from Support In Progress to Escalated to Level 3
- % Done changed from 0 to 50
- Actual Initial Response set to 20/07/2024
- Resolution updated (diff)
#3 Updated by Rashdan Hussin about 2 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
#4 Updated by Rashdan Hussin about 2 months ago
- Status changed from Pending Client Verification to Ticket Resolved
Move to clickup