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Production Ticket(ST) #12266

NIBOU - Error appeared and i cannot rechecked my photo for previous itenery

Added by Muhammed Azhar Mohamed Maideen 2 months ago. Updated 2 months ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Assignee:
Rashdan Hussin
Start date:
19/07/2024
Due date:
23/07/2024
% Done:

100%

Estimated time:
Spent time:
1.00 h
Job Remark:
Ticket Logged Date:
19/07/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
19/07/2024
SLA Delivery:
23/07/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
19/07/2024
Resolution:

1) Simulate the issue by delete the photo in gallery after upload.
2) Found the photo will not showed in apps.

Root cause: User delete the photo in gallery.

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Description

WhatsApp Image 2024-07-19 at 11.17.37_95e11539.jpg (102 KB) WhatsApp Image 2024-07-19 at 11.17.37_95e11539.jpg Muhammed Azhar Mohamed Maideen, 19/07/2024 04:12 PM
default.realm (3 MB) default.realm Muhammed Azhar Mohamed Maideen, 19/07/2024 06:20 PM

History

#1 Updated by Muhammed Azhar Mohamed Maideen 2 months ago

As we check in latest trail enviroment The photo taking able to view no issue on the photo

Testing Findings

Trail V 4.2.2-trial-2
-- BASIC CHECKING--
Org_id= Nibou
user: Aidah
Password Aidah
Customer Code: GD/CKHESB
Photo taking Txn=TXAIDAH000271-240719

1) download
2) perform photo taking (included each Photo in respective module
3) check out
4)Upload Photo
5) Upload Database
6) perform Download
7) checked summary
8) check back the outlet
9) Able to view photo clearly
------------
1) download
2) perform photo taking (included each Photo in respective module
3) check out
4)Upload Photo
5) Upload Database
6) delete photo that have been uploaded in the photo gallery
7) clear data
8) check back the outlet
9) the photo is blank

--

Based on my findings, the photo cannot be viewed because it was deleted from the device after being uploaded. This is the root cause of the greyed-out photo.

--
Hi Rashdan Already perform Simulation On this need your verification to inform customer Already attached Database fur further checking

https://app.clickup.com/t/86epvyk2q

#2 Updated by Rashdan Hussin 2 months ago

  • Subject changed from Nibou- Hi all morning, may someone please assist which i got problem when upload photo taking. Error appeared and i cannot rechecked my photo for previous itenery. thank you to NIBOU - Error appeared and i cannot rechecked my photo for previous itenery
  • Due date changed from 22/07/2024 to 23/07/2024
  • Priority changed from P2 - High to P3 - Medium
  • Type set to Support Request
  • SLA Delivery set to 23/07/2024

#3 Updated by Rashdan Hussin 2 months ago

  • Status changed from Assigned To to Support In Progress

#4 Updated by Rashdan Hussin 2 months ago

  • Status changed from Support In Progress to Ticket Resolved
  • % Done changed from 0 to 100
  • Actual Initial Response set to 19/07/2024
  • Resolution updated (diff)

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