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Production Ticket(ST) #12259

Goldcrest- Hi please check, why 302P/323 have 2 a/c

Added by Muhammed Azhar Mohamed Maideen 2 months ago. Updated 2 months ago.

Status:
Ticket Resolved
Priority:
P2 - High
Assignee:
Start date:
18/07/2024
Due date:
24/07/2024
% Done:

100%

Estimated time:
Job Remark:
Ticket Logged Date:
18/07/2024
Ticket No.:
Related Ticket ID:
Type:
SLA Initial Response:
18/07/2024
SLA Delivery:
24/07/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
18/07/2024
Resolution:
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None


Description


WhatsApp Image 2024-07-18 at 17.24.28_d33c321a.jpg (173 KB) WhatsApp Image 2024-07-18 at 17.24.28_d33c321a.jpg Muhammed Azhar Mohamed Maideen, 18/07/2024 05:28 PM
WhatsApp Image 2024-07-18 at 17.25.29_c2021182.jpg (133 KB) WhatsApp Image 2024-07-18 at 17.25.29_c2021182.jpg Muhammed Azhar Mohamed Maideen, 18/07/2024 05:28 PM
WhatsApp Image 2024-07-22 at 14.04.02_edf1e0e2.jpg (201 KB) WhatsApp Image 2024-07-22 at 14.04.02_edf1e0e2.jpg Muhammed Azhar Mohamed Maideen, 22/07/2024 02:46 PM
WhatsApp Image 2024-07-22 at 14.04.02_46436fe7.jpg (249 KB) WhatsApp Image 2024-07-22 at 14.04.02_46436fe7.jpg Muhammed Azhar Mohamed Maideen, 22/07/2024 02:46 PM
default.realm (15.9 MB) default.realm Muhammed Azhar Mohamed Maideen, 22/07/2024 04:15 PM
Sikinder_mobile.png (28.6 KB) Sikinder_mobile.png We noticed that that there are 2 customer with same customer code Muhammed Azhar Mohamed Maideen, 22/07/2024 04:15 PM

History

#2 Updated by Muhammed Azhar Mohamed Maideen 2 months ago

  • Status changed from Assigned To to Support In Progress

hi @~Suzanne as we check from our side , we found transactions for both customer outlets are made. Could you please verify which customer account is the correct one?

For the first account, there are three sales orders:

SOWWX000622-240322
SOWWX000024-240202
SOWWX000269-240224
For the second account, there is one transaction:

SOWWX001637-240628
Please verify from your side so that we can proceed with further checks on this escalation.

Thank you.

#3 Updated by Muhammed Azhar Mohamed Maideen 2 months ago

  • Status changed from Support In Progress to Pending Client Feedback

#4 Updated by Muhammed Azhar Mohamed Maideen 2 months ago

  • Assignee changed from Muhammed Azhar Mohamed Maideen to Rashdan Hussin

select c.created_date,c.created_by, c.updated_by,* from customer c where customer_code= '302P/323' order by c.created_date desc --44a99c6c-7554-4e78-9d24-b240edf438f9
--. the latest customer created by Goldcrest on 1 july
-- existing customer code is created by integration API on 7/11/2023

select * from txn_sales_order_header where customer_id= '44a99c6c-7554-4e78-9d24-b240edf438f9' -- one transaction has been made BY wwx--> 302P/323
select * from txn_sales_order_header where customer_id= 'CB26C4F6A82646B2ACBAE66F93868E0D'--> three Transaction has been made BY WWX --> 302P/323
select * from member where member_id='dc954dfdc1db4e2aaf9d2759a1522725'
-- Transaction made by WWX
select * from txn_sales_order_header where customer_id= '5B12ED6F8E8F4C06B196F23526611615'--> Four Transaction has been made BY WWX--> 302A/205

Hi rashdan regarding this issue waiting for customer feedback Which account is correct

#5 Updated by Rashdan Hussin 2 months ago

  • Assignee changed from Rashdan Hussin to Muhammed Azhar Mohamed Maideen

#6 Updated by Muhammed Azhar Mohamed Maideen 2 months ago

  • Due date changed from 19/07/2024 to 23/07/2024

#8 Updated by Muhammed Azhar Mohamed Maideen 2 months ago

  • Status changed from Pending Client Feedback to Support In Progress

#10 Updated by Muhammed Azhar Mohamed Maideen 2 months ago

Arif assisted on this escalation where the customer code has to be remain same instead of doing amendment on that existed code.If the amendment has been done then, it will create new customer in datanory.

#11 Updated by Muhammed Azhar Mohamed Maideen 2 months ago

  • Status changed from Support In Progress to Pending Client Feedback

select a.created_date as 'Create customer Date',so.order_no,a.created_by,a.customer_code,a.customer_code, a.updated_by, a.updated_date from customer a
inner join txn_sales_order_header so on a.customer_id= so.customer_id
where a.customer_id= '44a99c6c-7554-4e78-9d24-b240edf438f9' --order by a.at_date desc --> this is created on 1/07/2024

select a.created_date as 'Create customer Date', so.order_no,a.created_by,a.customer_code,a.customer_code, a.updated_by,a.created_date, a.updated_date from customer a
inner join txn_sales_order_header so on a.customer_id= so.customer_id
where a.customer_id= 'CB26C4F6A82646B2ACBAE66F93868E0D' --order by a.at_date desc--> 7/11/23

#12 Updated by Muhammed Azhar Mohamed Maideen 2 months ago

  • Assignee changed from Muhammed Azhar Mohamed Maideen to Muhammad Arif

#13 Updated by Muhammad Arif 2 months ago

  • Due date changed from 23/07/2024 to 24/07/2024
  • Status changed from Pending Client Feedback to Ticket Resolved
  • % Done changed from 0 to 100
  • SLA Delivery set to 24/07/2024
  • Actual Initial Response set to 18/07/2024

Hi @~Suzanne , as per our discussion, for the next master data update (customer & Route planning), please help to informed me earlier. so we can set time to do it together via Teams call.

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