Production Ticket(ST) #12259
Goldcrest- Hi please check, why 302P/323 have 2 a/c
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#2 Updated by Muhammed Azhar Mohamed Maideen 2 months ago
- Status changed from Assigned To to Support In Progress
hi @~Suzanne as we check from our side , we found transactions for both customer outlets are made. Could you please verify which customer account is the correct one?
For the first account, there are three sales orders:
SOWWX000622-240322
SOWWX000024-240202
SOWWX000269-240224
For the second account, there is one transaction:
SOWWX001637-240628
Please verify from your side so that we can proceed with further checks on this escalation.
Thank you.
#3 Updated by Muhammed Azhar Mohamed Maideen 2 months ago
- Status changed from Support In Progress to Pending Client Feedback
#4 Updated by Muhammed Azhar Mohamed Maideen 2 months ago
- Assignee changed from Muhammed Azhar Mohamed Maideen to Rashdan Hussin
select c.created_date,c.created_by, c.updated_by,* from customer c where customer_code= '302P/323' order by c.created_date desc --44a99c6c-7554-4e78-9d24-b240edf438f9
--. the latest customer created by Goldcrest on 1 july
-- existing customer code is created by integration API on 7/11/2023
select * from txn_sales_order_header where customer_id= '44a99c6c-7554-4e78-9d24-b240edf438f9' -- one transaction has been made BY wwx--> 302P/323
select * from txn_sales_order_header where customer_id= 'CB26C4F6A82646B2ACBAE66F93868E0D'--> three Transaction has been made BY WWX --> 302P/323
select * from member where member_id='dc954dfdc1db4e2aaf9d2759a1522725'
-- Transaction made by WWX
select * from txn_sales_order_header where customer_id= '5B12ED6F8E8F4C06B196F23526611615'--> Four Transaction has been made BY WWX--> 302A/205
Hi rashdan regarding this issue waiting for customer feedback Which account is correct
#5 Updated by Rashdan Hussin 2 months ago
- Assignee changed from Rashdan Hussin to Muhammed Azhar Mohamed Maideen
#6 Updated by Muhammed Azhar Mohamed Maideen 2 months ago
- Due date changed from 19/07/2024 to 23/07/2024
#7 Updated by Muhammed Azhar Mohamed Maideen 2 months ago
- File WhatsApp Image 2024-07-22 at 14.04.02_edf1e0e2.jpg WhatsApp Image 2024-07-22 at 14.04.02_edf1e0e2.jpg added
- File WhatsApp Image 2024-07-22 at 14.04.02_46436fe7.jpg WhatsApp Image 2024-07-22 at 14.04.02_46436fe7.jpg added
302P/323 on April change code to 302A/205 bcoz change name and new owner
#8 Updated by Muhammed Azhar Mohamed Maideen 2 months ago
- Status changed from Pending Client Feedback to Support In Progress
#9 Updated by Muhammed Azhar Mohamed Maideen 2 months ago
- File default.realm default.realm added
- File Sikinder_mobile.png Sikinder_mobile.png added
#10 Updated by Muhammed Azhar Mohamed Maideen 2 months ago
Arif assisted on this escalation where the customer code has to be remain same instead of doing amendment on that existed code.If the amendment has been done then, it will create new customer in datanory.
#11 Updated by Muhammed Azhar Mohamed Maideen 2 months ago
- Status changed from Support In Progress to Pending Client Feedback
select a.created_date as 'Create customer Date',so.order_no,a.created_by,a.customer_code,a.customer_code, a.updated_by, a.updated_date from customer a
inner join txn_sales_order_header so on a.customer_id= so.customer_id
where a.customer_id= '44a99c6c-7554-4e78-9d24-b240edf438f9' --order by a.at_date desc --> this is created on 1/07/2024
select a.created_date as 'Create customer Date', so.order_no,a.created_by,a.customer_code,a.customer_code, a.updated_by,a.created_date, a.updated_date from customer a
inner join txn_sales_order_header so on a.customer_id= so.customer_id
where a.customer_id= 'CB26C4F6A82646B2ACBAE66F93868E0D' --order by a.at_date desc--> 7/11/23
#12 Updated by Muhammed Azhar Mohamed Maideen 2 months ago
- Assignee changed from Muhammed Azhar Mohamed Maideen to Muhammad Arif
#13 Updated by Muhammad Arif 2 months ago
- Due date changed from 23/07/2024 to 24/07/2024
- Status changed from Pending Client Feedback to Ticket Resolved
- % Done changed from 0 to 100
- SLA Delivery set to 24/07/2024
- Actual Initial Response set to 18/07/2024
Hi @~Suzanne , as per our discussion, for the next master data update (customer & Route planning), please help to informed me earlier. so we can set time to do it together via Teams call.