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Production Ticket(ST) #12254

KARA - When check back the outlet before its pending and data thats save not there

Added by Muhammed Azhar Mohamed Maideen 2 months ago. Updated about 2 months ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Assignee:
Muhammed Azhar Mohamed Maideen
Start date:
17/07/2024
Due date:
19/07/2024
% Done:

0%

Estimated time:
Spent time:
1.00 h
Job Remark:
Ticket Logged Date:
17/07/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
17/07/2024
SLA Delivery:
19/07/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
18/07/2024
Resolution:

http://124.217.245.100:90/redmine/issues/12258
this issue similar to the above ticket hence this will be closed and follow up with existing ticket

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Description

WhatsApp Image 2024-07-17 at 16.12.53_42b32554.jpg (133 KB) WhatsApp Image 2024-07-17 at 16.12.53_42b32554.jpg Muhammed Azhar Mohamed Maideen, 18/07/2024 02:22 PM

History

#1 Updated by Muhammed Azhar Mohamed Maideen 2 months ago

  • Assignee changed from Muhammed Azhar Mohamed Maideen to Rashdan Hussin

#2 Updated by Muhammed Azhar Mohamed Maideen 2 months ago

  • Due date changed from 18/07/2024 to 19/07/2024

#3 Updated by Muhammed Azhar Mohamed Maideen 2 months ago

http://124.217.245.100:90/redmine/issues/12253--> this is similar case continuation accidently created duplicate ticket

#4 Updated by Rashdan Hussin 2 months ago

  • Project changed from Datanory Trial to Datanory - KARA
  • Subject changed from KARA- Then we just press save and next, to check out go another outlet. When check back the outlet before its pending and data thats save not there. to KARA - When check back the outlet before its pending and data thats save not there
  • Priority changed from P2 - High to P3 - Medium
  • Type set to Support Request
  • SLA Delivery set to 19/07/2024

#5 Updated by Rashdan Hussin 2 months ago

  • Status changed from Assigned To to Support In Progress

Hi,⁩ regarding this issue. This was the step on the scenario:
1) Check in Watsons Shaftsbury
2) Do stock count, photo taking
(Apps crash when photo taking)
3) Open back apps and do stock count, photo taking, proce check and sos back.
3) Check out Watsons Shaftsbury (even when location not detected)
4) Check in another outlet, do transaction and check out
5) Check back Watsons Shaftsbury showed pending and transaction missing

#6 Updated by Rashdan Hussin 2 months ago

  • Assignee changed from Rashdan Hussin to Muhammed Azhar Mohamed Maideen

- issue cannot be replicated
- but the app crash and transaction missing happen for certain user with different scenario
- need to inform to tech team regarding this issue and get advice from them

#7 Updated by Muhammed Azhar Mohamed Maideen about 2 months ago

  • Status changed from Support In Progress to Ticket Resolved
  • Actual Initial Response set to 18/07/2024
  • Resolution updated (diff)

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