Project

General

Profile

Production Ticket(ST) #12249

NIBOU - VAN SALES price code for customer is automatically assigned for customer

Added by Rashdan Hussin 2 months ago. Updated about 2 months ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Assignee:
Rashdan Hussin
Start date:
17/07/2024
Due date:
19/07/2024
% Done:

50%

Estimated time:
Spent time:
2.00 h
Job Remark:
Ticket Logged Date:
17/07/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
17/07/2024
SLA Delivery:
19/07/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
17/07/2024
Resolution:

1) Check the customer data in datanory and autocount.
2) Found that the price code come from integration.
3) Escalate to level 3. https://app.clickup.com/t/9018039480/TK-829

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Description

Based on checking, the VAN SALES price code for customer is automatically assigned for customer that does not have price code in autocount

History

#1 Updated by Rashdan Hussin 2 months ago

  • Status changed from Assigned To to Support In Progress

#2 Updated by Rashdan Hussin 2 months ago

  • Status changed from Support In Progress to Escalated to Level 3
  • % Done changed from 0 to 50
  • Actual Initial Response set to 17/07/2024
  • Resolution updated (diff)

#3 Updated by Rashdan Hussin about 2 months ago

  • Status changed from Escalated to Level 3 to Pending Client Verification

#4 Updated by Rashdan Hussin about 2 months ago

  • Status changed from Pending Client Verification to Ticket Resolved

Also available in: Atom PDF