Production Ticket(ST) #12245
Snekku- Hi @Azhar13 After download around 10min, the table disappear, tried 2 times already
1) checked database
2) checked user database
3) root cause Unknown
None
History
#1 Updated by Muhammed Azhar Mohamed Maideen 2 months ago
select * from sync_mobile_token where token_id= '21931380-5CFD-4BB1-A4A7-BB934A43318B' order by created_date desc
Exec sp_sync_download_customer'1','','10000','21931380-5CFD-4BB1-A4A7-BB934A43318B','N'
As I checked in the sp_sync_download_customer it able to retreive the customer list
Bu t Download mobile Could not simulate since the it take too long to download
Need to ask shu ern on this matter
#2 Updated by Muhammed Azhar Mohamed Maideen 2 months ago
- File WhatsApp Video 2024-07-17 at 14.58.55_6014c757.mp4 WhatsApp Video 2024-07-17 at 14.58.55_6014c757.mp4 added
As we check from our side there is no issue all the app run smoothly without anu obsatacle
Already PM and had call with customer
Hi Miss Tee, could you please write down the steps you done on this inquiry? This will help us investigate further into this escalation. Thank you.
hi @~Leewei , as discussed in our call, could you please try again and let us know if you need further assistance with this escalation? Thank you.
#3 Updated by Muhammed Azhar Mohamed Maideen 2 months ago
- Status changed from Assigned To to Support In Progress
#4 Updated by Muhammed Azhar Mohamed Maideen 2 months ago
- Due date changed from 17/07/2024 to 19/07/2024
- Status changed from Support In Progress to Pending Client Feedback
#5 Updated by Muhammed Azhar Mohamed Maideen 2 months ago
- Status changed from Pending Client Feedback to Monitoring
- Actual Initial Response set to 16/07/2024
- Resolution updated (diff)
#7 Updated by Muhammed Azhar Mohamed Maideen about 2 months ago
- Status changed from Monitoring to Ticket Resolved
- Type set to Support Request