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Production Ticket(ST) #12243

Express365 - Enquiry the Web cannot access

Added by Alfred Tan 2 months ago. Updated 2 months ago.

Status:
Ticket Resolved
Priority:
P2 - High
Assignee:
Alfred Tan
Start date:
16/07/2024
Due date:
17/07/2024
% Done:

100%

Estimated time:
Spent time:
1.00 h
Job Remark:
Ticket Logged Date:
16/07/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
16/07/2024
SLA Delivery:
17/07/2024
Esclation Time:
17/07/2024
Issue Reoccurance#:
Actual Initial Response:
17/07/2024
Resolution:

problem: client cannot access to web.
solution: advise user to check with client the network connection issue.
root cause: user request - MCC

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Guidance or help by :
None

Description

@Kamal Arif @Fav 365 Support By Mcc luxe loft concept acct faced this issue

History

#1 Updated by Alfred Tan 2 months ago

  • Status changed from Assigned To to Support In Progress

#2 Updated by Alfred Tan 2 months ago

  • Status changed from Support In Progress to Pending Client Verification
  • % Done changed from 20 to 100
  • Esclation Time set to 17/07/2024
  • Actual Initial Response set to 17/07/2024
  • Resolution updated (diff)

#3 Updated by Alfred Tan 2 months ago

  • Status changed from Pending Client Verification to Ticket Resolved

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