Production Ticket(ST) #12240
Snekku- hi @~Jann Yap CCMC5000006 help change to CCMC5000005, user not pending collection, thanks
Start date:
16/07/2024
Due date:
17/07/2024
% Done:
100%
Estimated time:
Job Remark:
Ticket Logged Date:
16/07/2024
Ticket No.:
Related Ticket ID:
Type:
SLA Initial Response:
16/07/2024
SLA Delivery:
17/07/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
16/07/2024
Resolution:
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
History
#1 Updated by Muhammed Azhar Mohamed Maideen 2 months ago
- Priority changed from P3 - Medium to P2 - High
#2 Updated by Muhammad Arif 2 months ago
- Status changed from Assigned To to Support In Progress
Hi @~Leewei, to patch the collection number, kindly refer below steps:
Collection Number Patching:
1. Request user to hold on create collection
2. Upload all the pending collection txn
3. MCC do patching for the collection# at backend
Refresh the correct next Collection running#
1. User to upload all the transactions including (so, return and etc)
2. User to upload database (to store a backup database)
3. User to clear data
4. User download the data to refresh the next collection#
#3 Updated by Muhammad Arif 2 months ago
- Status changed from Support In Progress to Pending Client Verification
- % Done changed from 0 to 100
- SLA Delivery set to 17/07/2024
- Actual Initial Response set to 16/07/2024
#4 Updated by Muhammad Arif 2 months ago
- Status changed from Pending Client Verification to Ticket Resolved