Project

General

Profile

Production Ticket(ST) #12238

OROMEO - these 2 SKUs not in lotus's list as well

Added by Muhammed Azhar Mohamed Maideen 2 months ago. Updated 2 months ago.

Status:
Ticket Resolved
Priority:
P2 - High
Start date:
15/07/2024
Due date:
16/07/2024
% Done:

100%

Estimated time:
Spent time:
Job Remark:
Ticket Logged Date:
15/07/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
15/07/2024
SLA Delivery:
16/07/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
15/07/2024
Resolution:

1) Check the price code for SKU and customer.
2) Found that some customer price code was changed due to customer import overwrite.

Root cause: Customer price code was overwrite.

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None


Description

History

#1 Updated by Muhammed Azhar Mohamed Maideen 2 months ago

  • Assignee changed from Muhammed Azhar Mohamed Maideen to Rashdan Hussin

#2 Updated by Rashdan Hussin 2 months ago

  • Subject changed from Oromeo - these 2 SKUs not in lotus's list as well. please check forĀ userĀ 120013 to OROMEO - these 2 SKUs not in lotus's list as well
  • Status changed from Assigned To to Support In Progress

#3 Updated by Rashdan Hussin 2 months ago

  • Status changed from Support In Progress to Pending Client Verification
  • % Done changed from 0 to 90
  • Type set to Support Request
  • SLA Delivery set to 16/07/2024
  • Actual Initial Response set to 15/07/2024
  • Resolution updated (diff)

select * from customer where org_id = 'oromeo' and price_id <> '8AF04032-222F-44CE-8BD6-F263A3272CE6'

select * from mst_price_code where org_id = 'oromeo'

select * from customer where org_id = 'oromeo' and customer_code = 'LO1016'
select * from customer_at where org_id = 'oromeo' and customer_code = 'LO1016'

--select * into DMS_Ecosystem_Backup_Table.dbo._customer_20240715
--from DMS_EcoSystem.dbo.customer

--update customer set price_id = '8AF04032-222F-44CE-8BD6-F263A3272CE6', updated_date = getdate(), updated_by = 'Support'
--where org_id = 'oromeo' and price_id <> '8AF04032-222F-44CE-8BD6-F263A3272CE6'

#4 Updated by Rashdan Hussin 2 months ago

  • Status changed from Pending Client Verification to Ticket Resolved
  • % Done changed from 90 to 100

Also available in: Atom PDF