Production Ticket(ST) #12222
Snekku - hi @Azhar13 , CCME2000065 why cannot amend ya? as user wrong key in amount received should be 1817.64 instead of 1817.04
Job Remark:
Ticket Logged Date:
12/07/2024
Ticket No.:
Related Ticket ID:
Type:
User Enquiry & Clarification
SLA Initial Response:
12/07/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
12/07/2024
Resolution:
1) checked web portal
2) checked database
3) root cause- User operational
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
History
#1 Updated by Muhammed Azhar Mohamed Maideen 2 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammed Azhar Mohamed Maideen 2 months ago
- Status changed from Support In Progress to Pending Client Verification
- Type set to User Enquiry & Clarification
- Actual Initial Response set to 12/07/2024
- Resolution updated (diff)
#3 Updated by Muhammed Azhar Mohamed Maideen 2 months ago
- Status changed from Pending Client Verification to Ticket Resolved