Production Ticket(ST) #12216
Express365 - Enquiry on System function
Job Remark:
Ticket Logged Date:
01/07/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
01/07/2024
SLA Delivery:
03/07/2024
Esclation Time:
02/07/2024
Issue Reoccurance#:
Actual Initial Response:
02/07/2024
Resolution:
Problems: user would like to check the duplicate invoice in Syetem
Solution: advise user how to check it
Root cause: user enquiry - KUS
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Guidance or help by :
None
Description
If I wan check inv jus now i issue, where can u go to check
I remember i hv key in the particular in invoice, but now can't search out, maybe I hv key in wrongly item or date
cause i wan print out
but when i try to key in again ti's inv no. it's show tis message
can I search tis inv to see?
History
#1 Updated by Alfred Tan 3 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Alfred Tan 3 months ago
- File 9908dbb1-848a-4688-a3e6-316b56bf436d.jpg 9908dbb1-848a-4688-a3e6-316b56bf436d.jpg added
- Status changed from Support In Progress to Pending Client Verification
- Esclation Time set to 02/07/2024
- Actual Initial Response set to 02/07/2024
- Resolution updated (diff)
#3 Updated by Alfred Tan 3 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 0 to 100