Production Ticket(ST) #12194
KYMMSENG - item with discount percentage but no discount value
1) Escalate to level 3. https://app.clickup.com/t/9018039480/TK-840
Root cause: User do changes in promotion setup.
None
Description
History
#1 Updated by Rashdan Hussin 3 months ago
- Project changed from Datanory to Datanory - SUNTORY
- Subject changed from Suntory - Hi All, found out that there are item with discount percentage but no discount value, still working on the findings to KYMMSENG - item with discount percentage but no discount value
- Due date changed from 12/07/2024 to 11/07/2024
- Type set to Support Request
- SLA Delivery set to 11/07/2024
#2 Updated by Rashdan Hussin 3 months ago
- Status changed from Assigned To to Support In Progress
#3 Updated by Rashdan Hussin 3 months ago
- Status changed from Support In Progress to Pending Client Feedback
The issue details:
Invoice no: INKSMS002566-240708, Product: 14008517
- Initial finding, seems the issue come from mobile side. Currently, our team is doing the further checking and patching for the invoice details and sales order details that effected.
Invoice no: INKSMS002567-240708, Product: 14008403
- user create sales order on 04-07-2024 and approved on 08-07-2024.
- there is promotion, PBGT05COR1L001 which tie to item 14008403.
- this promotion is active during the sales order creation but on 07-07-2024 was inactive.
- so, this cause the item did not get the discount value.
Now pending discussion with suntory regarding to disallow changes for promotion
#4 Updated by Rashdan Hussin 2 months ago
- Status changed from Pending Client Feedback to Escalated to Level 3
- % Done changed from 0 to 50
- Actual Initial Response set to 10/07/2024
- Resolution updated (diff)
#5 Updated by Rashdan Hussin about 2 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
#6 Updated by Rashdan Hussin about 2 months ago
- Status changed from Pending Client Verification to Ticket Resolved