Production Ticket(ST) #12188
Snekku- Hi @Azhar13 5j034 why unable key in ya
Job Remark:
Ticket Logged Date:
09/07/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
09/07/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
09/07/2024
Resolution:
1) check in the mobile
2) replicate the issue
3) root cause user operational
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
History
#1 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- Project changed from Datanory to Datanory - SNEKKU
#2 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- Status changed from Assigned To to Support In Progress
#3 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- Status changed from Support In Progress to Pending Client Feedback
hi @~Leewei As we check with our team, the user entered a collection type of cheque for the amount of 18,932.16 and wants to knock off a Invoice
the collection amount plus the credit note should be equal to the total invoice amount to be knocked off. Please verify and let us know if you need further assistance. Thank you
#4 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- Status changed from Pending Client Feedback to Ticket Resolved
- Type set to Support Request
- Actual Initial Response set to 09/07/2024
- Resolution updated (diff)