Production Ticket(ST) #12185
Snekku - Hi @Azhar13 Why here not include May invocie?
1) checked database
2) checked mobile database
3) Escalate to technical team
Pachted the data
None
Description
History
#1 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
Exec sp_sync_download_invoice '1','','10000','62FC1A0E-C268-4703-9919-FFE85AA9BDED','N'-- admin on behalf MS3
Exec sp_sync_download_invoice '1','','10000','0D105CE8-B03A-45CA-ACA0-1799A1281FC8','N'-- Just MS3
select invoice_status,invoice_no,created_by,updated_date,sync_date,created_by,* from txn_invoice_history_header where customer_id= '1B1FD6E2B51541668250EE56EB2BF0EA' order by created_date desc
select invoice_status,invoice_no,created_by,updated_date,sync_date,created_by,* from txn_invoice_history_header where invoice_no= 'IN24/014409' order by created_date descselect invoice_status,invoice_no,created_by,updated_date,sync_date,created_by,* from txn_invoice_history_header where invoice_no= 'IN24/014409' order by created_date desc
select invoice_status,invoice_no,created_by,updated_date,sync_date,created_by,* from txn_invoice_history_header where invoice_no= 'IN24/014409' order by created_date desc
-- Have to check the customer aging logic
#3 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- Status changed from Support In Progress to Escalated to Level 3
- Resolution updated (diff)
#4 Updated by Muhammed Azhar Mohamed Maideen 2 months ago
- File invoice_2.jpg invoice_2.jpg added
- File Invoice_1.jpg Invoice_1.jpg added
- File Testing_canclelled_credit_note.png Testing_canclelled_credit_note.png added
#6 Updated by Muhammed Azhar Mohamed Maideen 2 months ago
As I checked shan you Patching process has to be done under mst_customer_aging_config aging from from 46--> 1
As this updated by support team,
Hence need verification on arif on How Shall I explain to customer why the pending invoice was not in the list
select * from mst_customer_aging_config where customer_id = '1B1FD6E2B51541668250EE56EB2BF0EA'#7 Updated by Muhammed Azhar Mohamed Maideen 2 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
- Actual Initial Response set to 09/07/2024
#8 Updated by Muhammed Azhar Mohamed Maideen 2 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- Type set to Support Request
- Resolution updated (diff)