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Production Ticket(ST) #12184

KYMMSENG - i have separate sheet that duplicate dms code for same customer. pls help me delete or inactive the duplicate customers without transactions

Added by Muhammad Arif 3 months ago. Updated 2 months ago.

Status:
Ticket Resolved
Priority:
P2 - High
Assignee:
Rashdan Hussin
Start date:
09/07/2024
Due date:
21/07/2024
% Done:

100%

Estimated time:
Spent time:
2.00 h
Job Remark:
Ticket Logged Date:
09/07/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
09/07/2024
SLA Delivery:
21/07/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
09/07/2024
Resolution:

1) Remove the duplicate customer.
2) Transfer the transaction from removed customer to other customer.
3) Update the person in charge.

Root cause: Customer duplicate.

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Customer KymmSeng 20240621.xlsx (782 KB) Customer KymmSeng 20240621.xlsx Muhammad Arif, 09/07/2024 10:39 AM

History

#1 Updated by Muhammad Arif 3 months ago

  • Status changed from Assigned To to Support In Progress

#2 Updated by Muhammad Arif 3 months ago

  • Status changed from Support In Progress to Pending Client Feedback

Hi @Mcc Cris , regarding to the duplicate customer, we will proceed to remove after office hours (6pm). The concern is salesman might be using duplicate customer and at the same time we remove the duplicate customer, hence it will caused error if user click upload.Please align with distributor to upload all transaction before 6PM (or advice suitable time)
During this maintenance (30 mins), Salesman will not allow to do operation at mobile to avoid any data issue.Else need to schedule in weekend

Cris: Let me confirm with distributor fitst

#3 Updated by Muhammad Arif 3 months ago

  • Assignee changed from Muhammad Arif to Rashdan Hussin

Follow up with Cris whether to remove or not

#4 Updated by Rashdan Hussin 2 months ago

  • Subject changed from @Mcc Cris as my checking i have separate sheet that duplicate dms code for same customer. pls help me delete or inactive the duplicate customers without transactions. to KYMMSENG - i have separate sheet that duplicate dms code for same customer. pls help me delete or inactive the duplicate customers without transactions
  • Due date changed from 10/07/2024 to 21/07/2024
  • Status changed from Pending Client Feedback to Pending Client Verification
  • % Done changed from 0 to 90
  • Ticket Logged Date set to 09/07/2024
  • Type set to Support Request
  • SLA Delivery changed from 10/07/2024 to 21/07/2024
  • Resolution updated (diff)

#5 Updated by Rashdan Hussin 2 months ago

  • Status changed from Pending Client Verification to Ticket Resolved
  • % Done changed from 90 to 100

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