Production Ticket(ST) #12167
HEENLOONG - @Rashdan Hussin???
Job Remark:
Ticket Logged Date:
05/07/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
05/07/2024
SLA Delivery:
09/07/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
05/07/2024
Resolution:
1) Check the file that user used to import.
2) Found that the date data type is wrong.
3) Ask user to change the date data type.
Root cause: Date data type in wrong.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
@Rashdan Hussin???
History
#1 Updated by Rashdan Hussin 3 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 3 months ago
- Status changed from Support In Progress to Pending Client Feedback
@~smallicelee88 the error happen because of the date format in your file is not set as date. The date should be like the image attached
You need to set the cell format for date column as date. In your file, the cell format for date column is general
#3 Updated by Rashdan Hussin 2 months ago
- Status changed from Pending Client Feedback to Pending Client Verification
- % Done changed from 0 to 90
- Actual Initial Response set to 05/07/2024
- Resolution updated (diff)
#4 Updated by Rashdan Hussin 2 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 90 to 100