Production Ticket(ST) #12146
DailyFresh- I have another issue. attached is the missed call report for 29/6
Job Remark:
Ticket Logged Date:
01/07/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
01/07/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
01/07/2024
Resolution:
1) checked movile database
2) checked in route route plan
3) root cause-User enquiry and clarification
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
Filtered to PRK03, 05, 08 missed calls
screenshot from user device show no missed calls
History
#1 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
Create a new planned route on July 2nd for the next day, July 3rd.
On July 3rd, check if the missed call report is recorded, assuming the user did not perform the missed call using their mobile phone.
This will help verify if the missed call report is generated correctly when the user doesn't make the missed call.
#2 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- Status changed from Assigned To to Support In Progress
#3 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- Status changed from Support In Progress to Ticket Resolved
- Type set to Support Request
- Actual Initial Response set to 01/07/2024
- Resolution updated (diff)