Project

General

Profile

Production Ticket(ST) #12132

Goldcrest- Hi please check

Added by Muhammed Azhar Mohamed Maideen 3 months ago. Updated 3 months ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Start date:
01/07/2024
Due date:
03/07/2024
% Done:

0%

Estimated time:
Spent time:
Job Remark:
Ticket Logged Date:
01/07/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
01/07/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
01/04/2024
Resolution:

1) checked database
2) checked DMS database
3) root cause- user operational issue

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None


IMG-20240701-WA0065.jpg (167 KB) IMG-20240701-WA0065.jpg Muhammed Azhar Mohamed Maideen, 01/07/2024 03:15 PM
IMG-20240701-WA0066.jpg (236 KB) IMG-20240701-WA0066.jpg Muhammed Azhar Mohamed Maideen, 01/07/2024 03:15 PM
IMG-20240701-WA0067.jpg (43.6 KB) IMG-20240701-WA0067.jpg Muhammed Azhar Mohamed Maideen, 01/07/2024 03:15 PM
IMG-20240701-WA0068.jpg (47.8 KB) IMG-20240701-WA0068.jpg Muhammed Azhar Mohamed Maideen, 01/07/2024 03:15 PM
WhatsApp Image 2024-07-02 at 14.59.49_d42b13ec.jpg (90.3 KB) WhatsApp Image 2024-07-02 at 14.59.49_d42b13ec.jpg Muhammed Azhar Mohamed Maideen, 02/07/2024 03:50 PM
WhatsApp Image 2024-07-02 at 15.01.21_79eb3d1d.jpg (86.3 KB) WhatsApp Image 2024-07-02 at 15.01.21_79eb3d1d.jpg Muhammed Azhar Mohamed Maideen, 02/07/2024 03:50 PM
WhatsApp Image 2024-07-02 at 15.06.04_02ea1c1f.jpg (101 KB) WhatsApp Image 2024-07-02 at 15.06.04_02ea1c1f.jpg Muhammed Azhar Mohamed Maideen, 02/07/2024 03:50 PM
Action_status_delete.png (4.84 KB) Action_status_delete.png As I check in the customer table I notive that customer has been deleted Muhammed Azhar Mohamed Maideen, 03/07/2024 09:54 AM
sikinderr.png (12.3 KB) sikinderr.png I notice that the customer code is different Muhammed Azhar Mohamed Maideen, 03/07/2024 09:58 AM
AUTOCOUNT_SIKINDER.png (79.3 KB) AUTOCOUNT_SIKINDER.png As I checked in a autocount There customer code is based on DMS database Muhammed Azhar Mohamed Maideen, 03/07/2024 11:09 AM
default.realm (14.7 MB) default.realm Muhammed Azhar Mohamed Maideen, 03/07/2024 02:26 PM

History

#1 Updated by Muhammed Azhar Mohamed Maideen 3 months ago

  • Project changed from Datanory to Datanory - GOLDCREST

#2 Updated by Muhammed Azhar Mohamed Maideen 3 months ago

As I checked in the DMS database and Mobile database there are 15 transaction that is made on 28 of june. We notice that in the mobile display there is only.

INWWX001635-240628--> this invoice is missing in the mobile display and As I check the invoice status is auto approved and not been cancelled.


As I download back, this invoice can be found in the invoice history details

Already asked shu ern on this waiting for her feedback

#3 Updated by Muhammed Azhar Mohamed Maideen 3 months ago

  • Status changed from Assigned To to Support In Progress

#4 Updated by Muhammed Azhar Mohamed Maideen 3 months ago

select * from member where member_id= '2c9e40b5f5904775b71192b8fd8b71ad'--mcj
select * from member where member_id= 'dc954dfdc1db4e2aaf9d2759a1522725'-- wwx
select * from customer where customer_id= '44a99c6c-7554-4e78-9d24-b240edf438f9'
select a.created_date,a.at_date, a.updated_date,* from customer_at a where customer_id= '44a99c6c-7554-4e78-9d24-b240edf438f9' order by a.at_date desc
select * from customer where customer_code like '302P/323' and org_id= 'goldcrest'
select * from customer_to_user_relation where customer_id= '44a99c6c-7554-4e78-9d24-b240edf438f9'

select * from di_mobile_txn_check_in where transaction_id= '16e2afe2-a08b-48b7-b28b-180903bca086'
select * from txn_mobile_header where txn_id= '16e2afe2-a08b-48b7-b28b-180903bca086'
select * from txn_sales_order_header where ord_hdr_id= '1f91d415-04bd-4507-9fec-8cb1b9987904'
SELECT invoice_status,sync_date,created_date,updated_by,created_by,*
FROM txn_invoice_history_header where org_id= 'goldcrest' and invoice_no like '%Inwwx001635%'

select * from customer where customer_id= '44a99c6c-7554-4e78-9d24-b240edf438f9'
-- as I check the customer number is same but the CODE is different
-- in mobile database-->NC000823
-- in DMS--> is 302P/323
------------------------------------------------------------------

SELECT invoice_status, sync_date,created_date,*
FROM txn_invoice_history_header
WHERE org_id = 'goldcrest'
AND (
invoice_no LIKE '%Inwwx001632%' OR
invoice_no LIKE '%Inwwx001633%' OR
invoice_no LIKE '%Inwwx001634%' OR
invoice_no LIKE '%Inwwx001635%' OR
invoice_no LIKE '%Inwwx001636%' OR
invoice_no LIKE '%Inwwx001637%' OR
invoice_no LIKE '%Inwwx001638%' OR
invoice_no LIKE '%Inwwx001639%' OR
invoice_no LIKE '%Inwwx001640%' OR
invoice_no LIKE '%Inwwx001641%' OR
invoice_no LIKE '%Inwwx001642%' OR
invoice_no LIKE '%Inwwx001643%' OR
invoice_no LIKE '%Inwwx001644%' OR
invoice_no LIKE '%Inwwx001645%' OR
invoice_no LIKE '%Inwwx001646%'
)


#6 Updated by Muhammed Azhar Mohamed Maideen 3 months ago

this salesman created new customer with different customer code --> he do the transaction and upload --> in the database there is no code 'NC000823' suppose to 302p/323 once the user upload and download back the customer under sales order is Is missing --> based on the checking in the mobile database, it has been deleted since the customer id is different. that is the root cause the it did not show in the sales order taking module.

#8 Updated by Muhammed Azhar Mohamed Maideen 3 months ago

  • Assignee changed from Muhammed Azhar Mohamed Maideen to Rashdan Hussin

#9 Updated by Muhammed Azhar Mohamed Maideen 3 months ago

  • Assignee changed from Rashdan Hussin to Muhammed Azhar Mohamed Maideen

#10 Updated by Muhammed Azhar Mohamed Maideen 3 months ago

  • Status changed from Support In Progress to Pending Client Verification
  • Actual Initial Response set to 01/04/2024
  • Resolution updated (diff)

#11 Updated by Muhammed Azhar Mohamed Maideen 3 months ago

  • Status changed from Pending Client Verification to Ticket Resolved
  • Type set to Support Request

Also available in: Atom PDF