Production Ticket(ST) #12132
Goldcrest- Hi please check
1) checked database
2) checked DMS database
3) root cause- user operational issue
None
History
#1 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- Project changed from Datanory to Datanory - GOLDCREST
#2 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- File WhatsApp Image 2024-07-02 at 14.59.49_d42b13ec.jpg WhatsApp Image 2024-07-02 at 14.59.49_d42b13ec.jpg added
- File WhatsApp Image 2024-07-02 at 15.01.21_79eb3d1d.jpg WhatsApp Image 2024-07-02 at 15.01.21_79eb3d1d.jpg added
- File WhatsApp Image 2024-07-02 at 15.06.04_02ea1c1f.jpg WhatsApp Image 2024-07-02 at 15.06.04_02ea1c1f.jpg added
As I checked in the DMS database and Mobile database there are 15 transaction that is made on 28 of june. We notice that in the mobile display there is only.
INWWX001635-240628--> this invoice is missing in the mobile display and As I check the invoice status is auto approved and not been cancelled.
As I download back, this invoice can be found in the invoice history details
Already asked shu ern on this waiting for her feedback
#3 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- Status changed from Assigned To to Support In Progress
#4 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- File Action_status_delete.png Action_status_delete.png added
- File sikinderr.png sikinderr.png added
select * from member where member_id= '2c9e40b5f5904775b71192b8fd8b71ad'--mcj
select * from member where member_id= 'dc954dfdc1db4e2aaf9d2759a1522725'-- wwx
select * from customer where customer_id= '44a99c6c-7554-4e78-9d24-b240edf438f9'
select a.created_date,a.at_date, a.updated_date,* from customer_at a where customer_id= '44a99c6c-7554-4e78-9d24-b240edf438f9' order by a.at_date desc
select * from customer where customer_code like '302P/323' and org_id= 'goldcrest'
select * from customer_to_user_relation where customer_id= '44a99c6c-7554-4e78-9d24-b240edf438f9'
select * from di_mobile_txn_check_in where transaction_id= '16e2afe2-a08b-48b7-b28b-180903bca086'
select * from txn_mobile_header where txn_id= '16e2afe2-a08b-48b7-b28b-180903bca086'
select * from txn_sales_order_header where ord_hdr_id= '1f91d415-04bd-4507-9fec-8cb1b9987904'
SELECT invoice_status,sync_date,created_date,updated_by,created_by,*
FROM txn_invoice_history_header where org_id= 'goldcrest' and invoice_no like '%Inwwx001635%'
select * from customer where customer_id= '44a99c6c-7554-4e78-9d24-b240edf438f9'
-- as I check the customer number is same but the CODE is different
-- in mobile database-->NC000823
-- in DMS--> is 302P/323
------------------------------------------------------------------
SELECT invoice_status, sync_date,created_date,*
FROM txn_invoice_history_header
WHERE org_id = 'goldcrest'
AND (
invoice_no LIKE '%Inwwx001632%' OR
invoice_no LIKE '%Inwwx001633%' OR
invoice_no LIKE '%Inwwx001634%' OR
invoice_no LIKE '%Inwwx001635%' OR
invoice_no LIKE '%Inwwx001636%' OR
invoice_no LIKE '%Inwwx001637%' OR
invoice_no LIKE '%Inwwx001638%' OR
invoice_no LIKE '%Inwwx001639%' OR
invoice_no LIKE '%Inwwx001640%' OR
invoice_no LIKE '%Inwwx001641%' OR
invoice_no LIKE '%Inwwx001642%' OR
invoice_no LIKE '%Inwwx001643%' OR
invoice_no LIKE '%Inwwx001644%' OR
invoice_no LIKE '%Inwwx001645%' OR
invoice_no LIKE '%Inwwx001646%'
)
#5 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- File AUTOCOUNT_SIKINDER.png AUTOCOUNT_SIKINDER.png added
#6 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
this salesman created new customer with different customer code --> he do the transaction and upload --> in the database there is no code 'NC000823' suppose to 302p/323 once the user upload and download back the customer under sales order is Is missing --> based on the checking in the mobile database, it has been deleted since the customer id is different. that is the root cause the it did not show in the sales order taking module.
#7 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- File default.realm default.realm added
#8 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- Assignee changed from Muhammed Azhar Mohamed Maideen to Rashdan Hussin
#9 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- Assignee changed from Rashdan Hussin to Muhammed Azhar Mohamed Maideen
#10 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- Status changed from Support In Progress to Pending Client Verification
- Actual Initial Response set to 01/04/2024
- Resolution updated (diff)
#11 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- Type set to Support Request