Production Ticket(ST) #12131
Goldcrest-Hi please check WWV 27/06/24 collection didn't reflect to autocount CCWWV000125-240627
Job Remark:
Ticket Logged Date:
01/07/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
01/07/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
02/07/2024
Resolution:
1) checked mobile dataabase
2) checked autocount
3) root cause- integration issue
4) patched the invoice to NUll
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
History
#1 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- File invoice_goldcrest.png invoice_goldcrest.png added
select sync_date,created_date,updated_by,* from txn_mobile_collection_header where col_no= 'CCWWV000125-240627'
select * from txn_mobile_collection_invoice where col_id= '80b004e6-c1e5-415f-a8d3-dac2ffb9458e'
select sync_date,* from txn_invoice_history_header where invoice_id= '708d3eed-500f-4838-aa22-eeacb1dca9be'
select sync_date,* from txn_invoice_history_header_at where invoice_id= '708d3eed-500f-4838-aa22-eeacb1dca9be' order by at_date desc
Based on my checking, the invoice is not found in the autocount
#2 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- Status changed from Assigned To to Support In Progress
#3 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- Status changed from Support In Progress to Ticket Resolved
- Type set to Support Request
- Actual Initial Response set to 02/07/2024
- Resolution updated (diff)