Production Ticket(ST) #12130
GOLDCREST - invoice didn't reflect to autocount INWWX001635, 1647, 1648
Job Remark:
Ticket Logged Date:
01/07/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
01/07/2024
SLA Delivery:
03/07/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
01/07/2024
Resolution:
1) Check the invoices in sql db.
2) Check the invoices in autocunt.
Root cause: The invoice just sync after user report.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
History
#1 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- Assignee changed from Muhammed Azhar Mohamed Maideen to Rashdan Hussin
#2 Updated by Rashdan Hussin 3 months ago
- Status changed from Assigned To to Support In Progress
#3 Updated by Rashdan Hussin 3 months ago
- File ce9588ea-d81d-4021-bf64-c234f4983925.jpg ce9588ea-d81d-4021-bf64-c234f4983925.jpg added
- Subject changed from Goldcrest-Hi please check, WWX 28/06/24 invoice didn't reflect to autocount INWWX001635, 1647, 1648 to GOLDCREST - invoice didn't reflect to autocount INWWX001635, 1647, 1648
- Status changed from Support In Progress to Pending Client Verification
- % Done changed from 0 to 90
- Type set to Support Request
- SLA Delivery set to 03/07/2024
- Actual Initial Response set to 01/07/2024
- Resolution updated (diff)
#4 Updated by Rashdan Hussin 3 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 90 to 100