Production Ticket(ST) #12117
GOLDCREST - update tel no last week, until now didn't reflect to datanory
1) Escalate to level 3. https://app.clickup.com/t/9018039480/TK-593
Root cause: Integration issue.
None
Description
hi azhar, this acc i update tel no last week, until now didn't reflect to datanory
History
#1 Updated by Rashdan Hussin 3 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 3 months ago
- Status changed from Support In Progress to Escalated to Level 3
- % Done changed from 0 to 50
- Actual Initial Response set to 28/06/2024
- Resolution updated (diff)
#3 Updated by Rashdan Hussin 3 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
- % Done changed from 50 to 90
Shanyou: Hi team, this issue has been fixed and deployed to production. Integration will now correctly update telephone number and additional telephone number when there are changes in external accounting system. For goldcrest integration, i have reintegrated all the customer data to reflect the latest changes to these 2 fields.
If there are any data issues, can refer to these backup tables in DMS_EcoSystem_Backup_Table database:
[dbo].[_customer_240702]
[dbo].[_customer_to_user_relation_240702]
[dbo].[_mst_customer_branch_240702]
[dbo].[_mst_customer_contact_address_240702]
#4 Updated by Rashdan Hussin 3 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 90 to 100