Production Ticket(ST) #12111
GOLDCREST - Already done but showing pending
Job Remark:
Ticket Logged Date:
28/06/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
28/06/2024
SLA Delivery:
02/07/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
28/06/2024
Resolution:
1) Check and simulate the issue from our side. Can replicate.
2) Found the issue only happen in planned route.
3) Escalate to level 3 (shuern). https://app.clickup.com/t/9018039480/TK-577
4) Release new version.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
Hi pls check, what happen? Already done but showing pending?
History
#1 Updated by Rashdan Hussin 3 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 3 months ago
- Status changed from Support In Progress to Escalated to Level 3
- % Done changed from 0 to 50
- Actual Initial Response set to 28/06/2024
- Resolution updated (diff)
#3 Updated by Rashdan Hussin 3 months ago
- Resolution updated (diff)
#4 Updated by Rashdan Hussin 3 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
- % Done changed from 50 to 100
- Resolution updated (diff)
#5 Updated by Rashdan Hussin 3 months ago
- Status changed from Pending Client Verification to Ticket Resolved