Production Ticket(ST) #12108
GOLDCREST - user JNL route plan got missing some acc
1) Check and simulate the issue. Can replicate.
2) Escalate to level 3. https://app.clickup.com/t/9018039480/TK-550
None
Description
may i know why after update customer branch code user JNL route plan got missing some acc?
History
#1 Updated by Rashdan Hussin 3 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 3 months ago
- Status changed from Support In Progress to Escalated to Level 3
- % Done changed from 0 to 50
- Actual Initial Response set to 27/06/2024
- Resolution updated (diff)
#3 Updated by Rashdan Hussin 3 months ago
Finding:
- Tested in trial
- When user update any customer detail, it will change that customer route salesman
- Even i dont change anything in customer detail, just click update then it will change the customer route plan
- It happen when customer have multiple salesman
Sample data:
- Org: goldcrest
- Customer: 301A/003
- Route plan: Initially set for JNL
#4 Updated by Rashdan Hussin 3 months ago
- Due date changed from 01/07/2024 to 05/07/2024
- SLA Delivery changed from 01/07/2024 to 05/07/2024
#5 Updated by Rashdan Hussin 2 months ago
- Due date changed from 05/07/2024 to 19/07/2024
#6 Updated by Rashdan Hussin 2 months ago
- Due date changed from 19/07/2024 to 23/07/2024
- Status changed from Escalated to Level 3 to Pending Client Verification
- % Done changed from 50 to 90
- SLA Delivery changed from 05/07/2024 to 23/07/2024
Meiling: Remove the update on mst_route whenever there is update or insert. Users are advised to upload new route for salesman instead of directly changing the existing route to the new salesman.
#7 Updated by Rashdan Hussin 2 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 90 to 100