Production Ticket(ST) #12100
Express365 - Enquiry EPOD system
Problems: user enquiry the EPOD system
Step to simulate the problem: understand and escalate to Sales dept, Teddy Yam
Root cause: user enquiry - MCC
Current outcome: Teddy Yam has contacted customer
None
Description
Do your company have EPOD systems allow us upload the pod in TMS
We just need to scan the set of documents then used your ocr / ai read the document details and link with TMS job
History
#1 Updated by Alfred Tan 3 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Alfred Tan 3 months ago
- File WhatsApp Image 2024-06-26 at 09.55.42_4802bef7.jpg WhatsApp Image 2024-06-26 at 09.55.42_4802bef7.jpg added
- Status changed from Support In Progress to Pending Client Verification
- % Done changed from 0 to 100
- Esclation Time set to 26/06/2024
- Actual Initial Response set to 28/06/2024
- Resolution updated (diff)
Hi all, do we have the EPOD system? The proof of delivery system to track the stock delivered.
Morning Teddy,
could you assist to check with this customer, its calling to Express365 phone number, but this customer are enquiry about the express365 accounting system.
He requested the EPOD tracking system to track the product delivery status. Similar to E cart system proof of delivery flow
#3 Updated by Alfred Tan 3 months ago
- Status changed from Pending Client Verification to Ticket Resolved