Production Ticket(ST) #12089
Suntory - CN not in DMS JUNE 2024 - 20240625.xlsx
Start date:
25/06/2024
Due date:
05/07/2024
% Done:
100%
Estimated time:
Job Remark:
Ticket Logged Date:
25/06/2024
Ticket No.:
Related Ticket ID:
Type:
SLA Initial Response:
25/06/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
Resolution:
Request user to key in the CN in Datanory to resolve the issue.
Root Cause : User Operational Issue
Requester ExpectedDeliveryDate:
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Effort (Hour):
External Ticket #:
None
Description
History
#1 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- Status changed from Support In Progress to Pending Client Feedback
- Assignee changed from Muhammed Azhar Mohamed Maideen to Muhammed Assyafiq Bin Ahmad Kamal
Hi @~ElaineKaw , we find out that there is 10K discrepancies between ERP and DMS due to Credit Note only entry in ERP. May we follow up with you to entry all the Credit Note to DMS?
This will help tally the discrepancies between ERP and DMS.
#3 Updated by Muhammed Assyafiq Bin Ahmad Kamal 3 months ago
- Due date changed from 27/06/2024 to 05/07/2024
Still no feedback from Suntory
#4 Updated by Muhammed Assyafiq Bin Ahmad Kamal 2 months ago
- Status changed from Pending Client Feedback to Ticket Resolved
- % Done changed from 0 to 100
- Resolution updated (diff)