Production Ticket(ST) #12086
Snekku- hi @Azhar13 why unpaid is 0, caused this collection unable approve
Job Remark:
Ticket Logged Date:
25/06/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
25/06/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
26/06/2024
Resolution:
1) checked database
2) checked portal
3) escalated to 2nd level support to check on this
Root Cause- User operational
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
History
#1 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- File WhatsApp Image 2024-06-27 at 14.41.27_8d6ac56d.jpg WhatsApp Image 2024-06-27 at 14.41.27_8d6ac56d.jpg added
- Status changed from Support In Progress to Pending Client Verification
- Resolution updated (diff)
#3 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- Type set to Support Request
- Actual Initial Response set to 26/06/2024