Production Ticket(ST) #12075
HEENLOONG - But so no show foc 1
Job Remark:
Ticket Logged Date:
21/06/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
21/06/2024
SLA Delivery:
25/06/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
21/06/2024
Resolution:
1) Escalate to level 3. https://app.clickup.com/t/9018039480/TK-626
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
But so no show foc 1
- user do sales order and include promotion
- promotion is foc
- but at receipt, foc not show
History
#1 Updated by Rashdan Hussin 3 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 3 months ago
- Status changed from Support In Progress to Pending Client Feedback
#3 Updated by Rashdan Hussin 3 months ago
- Assignee changed from Rashdan Hussin to Muhammed Azhar Mohamed Maideen
#4 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
==> AS i Checked in the database there are no sales_order found We suspect that the user have not upload database and as we check in the server we notice there are no database updated recently
already follow up customer on this
#5 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- Assignee changed from Muhammed Azhar Mohamed Maideen to Rashdan Hussin
#6 Updated by Rashdan Hussin 3 months ago
- Status changed from Pending Client Feedback to Escalated to Level 3
- % Done changed from 0 to 50
- Actual Initial Response set to 21/06/2024
- Resolution updated (diff)
#7 Updated by Rashdan Hussin 2 months ago
Clickup status: In progress
#8 Updated by Rashdan Hussin about 1 month ago
- Status changed from Escalated to Level 3 to Pending Client Verification
#9 Updated by Rashdan Hussin about 1 month ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 50 to 100