Production Ticket(ST) #12070
DailyFresh- Hi Technical Team. Kindly check for JHR09,their sales on 12.6, 13.6, 14.6, 15.6 their sales not capture as reported by our account side. I already ask user to upload database.
Job Remark:
Ticket Logged Date:
21/06/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
21/06/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
26/06/2024
Resolution:
1) check mobile database
2) checked the Database
3) checked web portal
Root cause = User enquiry and clarification
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
Hi Technical Team. Kindly check for JHR09,their sales on 12.6, 13.6, 14.6, 15.6 their sales not capture as reported by our account side. I already ask user to upload database.
History
#1 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- File SalesOrderHistoryReport_JHR09.xlsx SalesOrderHistoryReport_JHR09.xlsx added
- Status changed from Support In Progress to Pending Client Verification
- Type set to Support Request
- Resolution updated (diff)
select * from member where member_cd= 'JHR09'
select * from sync_mobile_token where login_id= 'JHR09'AND created_date BETWEEN '2024-06-12 00:00:00' AND '2024-06-15 23:59:59' order by created_date desc
-- we notice this user did not do transaction on 14 june 2024#3 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- Actual Initial Response set to 26/06/2024